Galley Gossip: Advice for the employees of US Airways

by Heather Poole on
Heather,

Yesterday the flight attendants got terrible news at US Airways. THREE base closures. Mine included. In all these years, I’ve never commuted. And now, gone early next year: BOS, LGA and LAS. We got the news in the crew room. Some of the senior girls started to tear up. One cried, “I have thirty years, I’ve never commuted.” The base is closing and we didn’t even receive any information on base transfers, voluntary furloughs, whether or not we can keep our parking lot space, bidding packets from the other bases and seniority lists to help make a decision. Any tips? Prayers? An Article to educate us newbies?

Sincerely,

In shock

Dear in shock,

I’m sorry to hear about the unfortunate news. I understand why you and your colleagues are frustrated and upset. Honestly, I’m not sure which is worse, your airline closing three bases or the fact that they did not alert employees until the last minute, only to do so with little to no information. These are your lives we’re talking about, not just base closures! While commuting is not always easy, it is doable, and chances are you might even become a better flight attendant because of it. I know I did. First, here’s the prayer you’re looking for. And now for a few tips…


1. EMBRACE IT – Now that you’ll be traveling like a real passenger….wait a minute, take that back, you’re the farthest thing from a real passenger. You’re at the bottom of the standby list and there’s nothing you can do about it. So stop fighting it and learn to enjoy it – as much as you possibly can. I do so by reading – a lot.

2. CHOOSE A BASE WISELY: Don’t choose the base with the best flying if you won’t be able to get there easily. Pick a base that offers several flights a day from your home city. And don’t go where everyone else who has just been displaced wants to go! I can’t tell you how many Dallas commuters think I’m crazy for commuting from California to New York. Yet their standby list is insane compared to mine. Not only do I always get on a flight, I usually end up with a pretty good seat! That’s because there aren’t that many LA commuters who work in New York. It also means in a worst case scenario the jump seat is mine!

3. GET CREATIVE: Because the flights are usually full, it’s not always easy getting to work. Prior to 9/11, I would fly to Toronto and connect to New York in order to avoid holiday traffic. Yeah, that was a little crazy, but it worked, even during the busy Christmas season! And don’t forget that sometimes those “thru” flights really aren’t thru flights at all. Many often stop at a hub city. Get to know these flights well, the ones that are scheduled to arrive in Kansas City but actually make a quick stop in a hub city, and then jump off and connect to where you really need to go.

4. BACK IT UP: Commuting can be stressful, which is why I arrange my schedule so that I’m only commuting once a month. I’ll back up my trips and work for several days in a row, flying as many hours as I can until I get the hours I need for the month. Sure it’s a killer, and half the time I have no idea where I am, whether I’m coming or going, but when I’m done I have the rest of the month off to recuperate. Don’t t waste your “days off” trying to get to and from work.

5. BID SMART: Forget about layovers. They no longer matter. Bid for “commutable trips.” Look for late departures and early returns. The layovers might be short, but this will enable you to travel to and from work on the days you’re scheduled to work, allowing your days off to remain just that – days off. That’s why we took this job, isn’t it – for the days off? If you do choose to back up your trips, look for a late departure on the first day of your first trip and an early return on the last day of your last trip. This will make bidding easier because what you work in-between these two trips won’t matter in terms of commuting.

6. FIND A CRASH PAD: If on reserve, find a crashpad and you won’t have to sleep in flight operations. I’m sure there’s a bulletin board somewhere in ops where you can find fliers from fight attendants looking for roommates. A crashpad usually averages around $150 per month. Or try calling airport hotels / motels offering free shuttle service to and from the airport and ask if they offer a “crew discount” on rooms that will only be occupied for a few hours. Once I overheard a pilot refer to this as an “emergency crew rate.” He got the room for next to nothing. Share the room with a fellow commuter to save a little cash.

7. GET TO KNOW THE GATE AGENTS: Agents have power, big time power, because they’re the ones controlling the seating chart. They decide whether or not you’ll get a middle seat – or if you get on a flight at all. Do yourself a favor and make friends with these people. It won’t be easy. They’re just as overworked as we are and they hear the exact same moans and groans from passengers as we do, so tread lightly, don’t become another one of their problems, and always, ALWAYS, respect the counter. Stand at least ten feet away. Remember, whether you’re an agent or a flight attendant, we’re all on the same team. Let’s try to treat each other that way.

8. WATCH THE WEATHER CHANNEL – It’s important to know what’s going on weather-wise around the country. If there’s a storm in the forecast on the day of your commute, you might want to get out a day earlier. If that’s not possible, make sure to get on the first flight of the day! Do not get caught up in delays that are bound to come later on in the day. A cancellation will nine times out of ten ruin your chance of getting to work. Save the “missed trip” for a time you really need it.

9. TRIP TRADING: If you don’t know how to do a “trip trade” you better learn quick! Often times, while commuting, there’s not enough time to ask for help when you desperately need to change your schedule. Otherwise you can do what I do and pay someone to do the dirty work for you. If I’m at the airport and unsure if I’m going to make it out, I’ll call my “trip trader” who will either drop the trip or trade it for a different trip later on in the month. If not for my trip trader, I don’t know what I’d do. She truly works magic and is worth every penny.

10. BECOME A BETTER FLIGHT ATTENDANT: Now that you’re stuck in a crap seat with nothing to do but analyze the flight attendants, you’ll have a better understanding of how the other half lives. I can honestly say I’ve mellowed out because of my commuting lifestyle. I now have a lot more patience and empathy for passengers than I did when I first started flying. Not only will this make you a better flight attendant, it will make you a more rounded individual. That, I think, is a gift.

Once you get over the initial shock, you and your colleagues will be just fine.

Good luck!

Heather Poole

Photos courtesy of carribb – US Airways, Heather Poole – woman reading & crashpad fliers

Galley Gossip: Nonreving – a new web site for airline employees (and retirees)

by Heather Poole on

Dear Heather

came across your blog recently and I wanted to introduce you to our web site www.NonRevCheckin.com just in case you were not aware of it already. Our web site is really the first of its kind allowing Non Rev travelers to see flight schedules and more importantly, flight loads on over 130 airlines around the world. We obtain data from Sabre® global distribution system; interpret that date thru our complex formulas to put seat availability in to 1 of 5 easy to understand categories. Members who use our web site can search flights all over the world to plan their Non Rev travels or commutes. Once a member chooses the flight(s) they wish to Non Rev on, they can set up mobile and email alerts to keep them apprised of the latest loads. Since flight loads are quite dynamic and can change often before departure, it is important to keep informed of the latest loads. With our service, our members can easily choose to set up alerts from 24 hours up to 1 hour before departure thus keeping them updated while they go about their normal activities.

Sincerely,

Brad

Dear Brad,

I haven’t had a chance to log in and check it out, but why use your site opposed to the one I normally use?

Heather

PS – Where were you last month? That’s actually me in the video (below) using my laptop to check passengers loads from Chicago to New York.

Dear Heather,

I am not sure what site you normally use, so I will have to give some general answers.

1. Most airline employee web sites only allow you to look up flight loads on your airline. For example, if you work for US Airways, you can look up your loads but you don’t have access to any other airline.

2. Following number one, who flies the same city pair you trying fly on? Our site allows you to see over 170 airlines around the world that fly that route. With that information at your finger tips you can choose the best option for you to non rev on. It might fit a better departure/arrival time for you or it might be a better load. Wouldn’t you rather fly on an empty airplane flown by another airline than be stuck in last row middle seat for a 5 or more hour flight? One of the most important rules to non reving is having back up plans.

3. Once again, I don’t know what source you use, but many airline employees and retirees do not have access to a “quality” web site for a source. Even their company’s web site may be antiquated and or very slow. Most airlines do not spend money, time or other resources on providing the top notch employee non rev web sites.

4. With our system you can sign up for alerts to your cell phone and email. Let me give an example of how this is beneficial. You and your family are going to be flying from LAX to HNL in two days. The loads look OK right now but we know that could change in the next 48 hours. Now you can check your company web site or call your company reservations every so often to learn the latest loads or sign up for alerts on our web site and you will automatically get sent a text message at times you want before departure. This allows you to now not to have to be in front of a computer or call a reservations line to get the latest loads. We do all the work for you. Go about your normal activities such as shopping, golfing or just hanging at the beach on your way back from HNL. Maybe an earlier flight now looks better or maybe the loads got really bad and there is no since in even trying to non rev until the next day so you might as well stay on the beach. Commuters love the web site. When they are doing their last leg inbound for work, they turn on their phone when they can, and the alerts pop saying which flight looks the best to get home. There might be two flights that leave about the same time on different airlines and they can make a quick informed decision before running to the right gate. Even if they are jump seating, most prefer or need a seat in the back of the plane.

5. Why other sites are inferior to ours:

  • Have not been redesigned in ages so what does that say for the quality?
  • Only 3 categories (smiley faces) while we have 5 easy to understand categories.
  • Can not sign up for alerts. The only way to get updated info is to get back on the web site.
  • No customer service.
  • No listing phone numbers. We list Non Rev phone numbers next to every flight so if you need to call to list, you have easy access.

6. Non user friendly log in. You have to find/remember you companies log in. With our system you create your own profile.

  • One stop source for weather, hotels, rental cars, cruises, destination information and other information.
  • Zed calculator.

Hope this helps explain a little more of what we do.

Brad

Dear Brad,

Awesome web site! Nonrevs around the world are going to love it. Thanks for sharing. But…even though I am able to check loads on several different airlines, I’m unable to check on all airlines. What’s the deal?

Heather

Dear Heather,

There are a few airlines that do not participate with Sabre supplying enough data for us to determine loads. For those airlines we only show schedules. We do however provide passenger seat availability for over 130 airlines around the world. If you have any more questions, feel free to ask

Brad

Galley Gossip: Nonrevs, deadheads & commuters in (and out) of uniform

by Heather Poole on
Wanna know the best way to change clothes on an airplane? I bet you do. I’ll get to that in a moment. (Or you can just scroll down to the bottom of this post.) Now that I’ve got your attention…

Have you ever seen a uniformed crew member sitting on the jumpseat and flipping through magazines? Or even worse, watching a movie? Don’t be too quick to judge. There’s a very good chance that lazy flight attendant is a nonrev passenger, not a working crew member. Looks can be deceiving.

Standby – waiting for an open seat on a flight that one is not ticketed on, whether it’s an airline employee or a passenger who is ticketed on a specific flight who has decided to depart at a different time.

Nonreving – (non-revenue passenger) flying standby on an airline employee’s travel passes. Nonrev’s are always at the the bottom of the standby list

Commuting – When an airline employee nonrevs from the city he/she lives to a city he/she is based. Because I commute to New York (where I’m based) from Los Angeles (where I live), I’m an LA commuter.

Deadheading – traveling on company time to cover a trip departing out of a city different from where one is based. This usually happens on a reserve month when a base is short flight attendants. Flight attendant gets paid to deadhead, but aren’t officially working the flight. Deadheaders go to the top of the standby list surpassing ticketed standbys.

Most nonrevs travel in uniform in order to bypass the line at security and bring liquids on board. Others wear their uniform because they’ve just finished a sequence and didn’t have time to change clothes because they had to sprint across the terminal to catch a commuter flight home. While some wear their uniforms because they’re actually going to work as soon as they step off the airplane.

Once while deadheading back to base in uniform, the agent issued me an aisle seat in the front row of coach. I happened to be the last passenger to board. As soon as I sat down a man two rows back started in with, “Why does she get to sit in that seat! I wanted that seat! She’s an airline employee – that’s not right!”

Seconds later the agent asked me to switch seats with the complainer. I sighed, grabbed my belongings, and switched seats. As soon as I settled into the second seat I heard it all over again. Another passenger wanted my seat, a seat they deserved, not me. A flight attendant working the flight leaned over and quietly asked me if I’d be willing to switch. I didn’t have much. I was in uniform. And so I played musical chairs again.

On a different flight a passenger turned around, glared at me, a lowly uniformed crew member sitting in a passenger seat, and yelled, “This airline sucks!” after the Captain made an announcement that the flight had been canceled.

It was hard not reacting to that.

The first thing nonreving airline employees do the morning of their trip is check the passenger load. This takes place seconds after rolling out of bed while the coffee is still brewing. Airline employees will continue to check the standby list constantly throughout the day right up until departure time. Of course passenger loads determine the outfit.

Here I am doing what I always do before a flight, while trying to nonrev from Chicago to New York last week – #88 on the standby list.

.

My nonreving outfit of choice consists of dark blue jeans and a blouse or dressy shirt when the flights are open and I know there won’t be a problem getting a seat in coach. Needless to say, it’s been awhile since I’ve worn jeans on the airplane. What I usually end up sporting is a nice pair of trouser pants with the same kind of shirt mentioned above – just in case the only seat available is located in first class – or a jumpseat.

At my airline jeans, shorts, T-shirts, and flip-flops are not allowed to be worn by nonrevs occupying jumpseats or premium cabins. This explains why nonrevs are some of the best dressed passengers on board the airplane and why I can spot a nonrev a mile away.

Even my husband has an official nonrev outfit; khaki pants, a button down shirt, and brown boots. The funny thing about this is he actually refers to it as his “nonrev outfit” even when he’s not traveling on my passes.

Recently on a flight to Dallas, Murphy, a commuting flight attendant based in New York, boarded the airplane dressed in navy blue polyester. I couldn’t help but notice a bundle of clothes tucked under her arm and the sneakers peaking out from under her pants. Quickly she threw her crew bag into the overhead bin and made a beeline for the lav. A few minutes later she exited the bathroom wearing a smile and looking a whole lot more comfortable.

“What’s the secret to changing clothes in the lav?” I asked Murphy as I served her a beverage during the flight. “Like how do you do it so quickly in such a contaminated confined space?” Murphy shared the following tips…

HOW TO CHANGE CLOTHES ON AN AIRPLANE:

  1. Have your clothes ready to go. That means get them out of your bag before you board the flight.
  2. Change into the shoes you want to wear before you get on the airplane. That way you’ll have less to carry and you won’t be tripping all over yourself in the lav.
  3. Wear (uniform) pants instead of a dress. They’re easier to change out of when you’re in a hurry.
  4. Take advantage of the baby changing table. Use it to hold your clothes. No changing table? Line the sink with paper towels.

Make sure to check out my next Galley Gossip post about a new website for airline employees (and retirees). Until then, here are a few other posts involving the joys of nonrev travel:

Photo courtesy of travelin librarian

How to visit Los Angeles without a car

by Mike Barish on

Los Angeles is known for a lot of things: celebrities, beaches, smog and police chases, to name a few. But, when it comes to planning a trip to LA, perhaps the fact that will stick out the most is that LA is a car town (which explains the smog and police chases). Los Angeles is a sprawling city that is really several towns and neighborhoods that are connected by a series of highways that stretch for miles.

As such, when you’re planning a trip to LA, somewhere on your to-do list will be the task of renting a car. But what if you don’t want to spend that money? Or contribute to that smog? Or be chased by police? There has to be a better way! As I prepared to head to LA last week, I decided to skip renting a car. I asked my friends on Twitter and Facebook if I was crazy and received these responses:

“It can’t be done.”
“You’re insane, Barish.”
“People will stare at you if you walk more than two blocks.”

Not a lot of optimism there. Was I crazy? Can you visit LA without a car? Well, I endeavored to do just that. Join me, won’t you?
It’s worth noting that I was only in Los Angeles for two days. While not a lengthy stay, I did have a packed agenda. I needed to attend three meetings, a dinner and a charity event. My challenge: to make all those activities happen without having a car of my own. How did I do it? It was simple really.

Airport Shuttles – Before arriving in LA, I had made a reservation with SuperShuttle. A one-way trip to or from LAX costs $16, and they have discounts if you book round trip or use a discount code. Sure, we meandered to my hotel in West Hollywood while dropping off other passengers, but, 90 minutes after my Virgin America flight touched down, I was in my room. That’s not terrible and and it’s cheap. I took the SuperShuttle back to LAX two days later and arrived with time to spare.

The Internet – First, the bad news: Google Maps and HopStop don’t include Los Angeles in their transit directions. Now, the good news: The Los Angeles MTA website provides detailed transit directions with astonishingly accurate time estimates. It fast became my best friend when I needed to take…

Buses – Yes, people take buses in LA. Despite what my friends and native Angelinos told me, I found the bus routes to be quite convenient. I caught a bus right outside my hotel and, three miles and 30 minutes later, I arrived a half-block away from Roscoe’s Chicken and Waffles for my first meal in LA. I transferred between two buses while traveling the 13 miles from my hotel to the Skirball Cultural Center in the Santa Monica Mountains. Sure, it took me an hour, but the buses delivered me practically door-to-door.

Selfishness – My first night in LA, I was staying at the Mondrian. It’s home to SkyBar, which is a bit of a hip scene. So, when I offered to schedule one of my meetings at the other person’s office, she quickly suggested that we instead meet over drinks at my hotel. I quickly agreed and avoided having to commute anywhere. Is this cheating? I had my meeting, avoided all transportation and had some delicious mojitos. Seems fair to me.

Rely on Friends – I had dinner plans with a friend while I was in town and we decided to eat in Venice. In order to get us eating sooner rather than later, she offered to pick me up from my hotel and give me a ride to the restaurant. We used the time in the car to catch up and she was happy to do me the favor. And, at the end of that charity event that I attended, a very nice business contact of mine offered to drive me back to my hotel. It may have been out of pity (or maybe it was because I’m charming), but it got me to where I needed to be and only cost me a profuse series of thank yous (thanks again, Sarah).

Walk – Shockingly, you can walk places in LA. So long as Point A and Point B are in the same neighborhood. I walked the mile or so back from my lunch meeting in Hollywood to my hotel and enjoyed working off the meal. And no one stared at me!

Taxis – I actually wanted to avoid taxis. I had been told that they were expensive and they’re not much better for the environment than just having my own car. But, I had left my sunglasses at the Mondrian (after checking out) and had to be at a meeting in 30. The only way I could manage to be on time was to take a cab back to the hotel and then to my meeting. The four mile, 30 minute errand cost me $27 (including tip) and proved my friends right about one thing: cabs in LA are beyond pricey.

Trains – The LA Metro was great for…oh, who am I kidding? Everyone I spoke to said that the Metro was useless and, as far as I can tell, they’re right.

I spent roughly $33 dollars on SuperShuttle trips, $5 on buses and $27 on a taxi. That’s $65. Or, less than the cost of a rental car for one day (and that taxi fare was only necessary because of my carelessness). I used the time on buses to check email and I didn’t contribute to the smog or get chased by the LAPD.

I will concede that I managed without a car for two key reasons: I was able to isolate much of what I was doing to one neighborhood (Hollywood) and it was a short visit. But I hope my point was made. LA can be done without a car if you plan in advance, impose on some friends and don’t mind getting asked by at least three people if “you lost your license because of a DUI.”

Photos by flickr users biofriendly (top) and stevelyon (bottom).

Plane Answers: How common are go-arounds and how can I sit in the jumpseat?

by Kent Wien on

Welcome to Gadling’s feature, Plane Answers, where our resident airline pilot, Kent Wien, answers your questions about everything from takeoff to touchdown and beyond. Have a question of your own? Ask away!

Jason asks:

Hi Kent,

I enjoy your articles, keep up the good work.

I travel frequently for business and also drive past a major international airport every day on my way to and from work.

The other day while passing the airport I saw a plane abort the landing, pull up the gear and go around. It reminded me of a similar experience I had flying a few years ago, as well as several aborted take-offs I have had!

So I was wondering, how common an event are they? And what is the most common cause for an aborted landing?

Thanks Jason.

Aborted landings, or ‘missed-approaches’ as we call them in the states, are somewhat common. When I flew the 737-800, I was amused by the number of missed approaches we had to fly. Since the airplane was rather fast on final approach, controllers who sequenced us in behind slower airplanes with less than three miles were often surprised to see how much faster the airplane was than the older 737s. If we came within 2 1/2 miles on final, a go-around would often be called for by ATC. This happened five times in the three years I flew the 737.

This hasn’t been an issue at all in the 757 I’m currently flying.

We occasionally have to go-around when an airplane hasn’t cleared the runway, or hasn’t taken off yet as we’re descending through a few hundred feet.

Also, if we don’t see the runway on an instrument approach that’s not being flown as a Category III autoland approach, we’ll have to go around and try it again or fly to our alternate airport.

Finally, if we just happen to be too fast or too high or both, a missed approach is called for. The FAA has been very concerned with unstabilized approaches, and now that we have a reporting system that records and sends all the parameters associated with the black box aboard the airplane to the company, pilots are encouraged to go-around if the airplane isn’t on speed and on the glide path with the final flaps selected by 1000 feet above the ground.

At our company, we have a ‘no-fault’ go-around policy. If it doesn’t look right, it’s much smarter to come back and give it another try. No one at the company will question the decision to go-around in that case.

Aborted takeoffs are much more rare. I’ve yet to experience one in the past 19 years of commercial flying, other than in the simulator during recurrent training.


Dwight asks:

Kent
Hi I’m not a pilot yet but I’m going to be attending the Delta Connection Academy this July. I was wondering what do you have to do to get the “Jumpseat” and can regular people request the jumpseat.

And a second question: After the pilots arrive at the gate and shut down the plane what does he/she do after leaving the plane? Do they go to another flight if he/se has one or do they usually just go home?

There are two types of jumpseats on an airplane. The flight attendant jumpseats, which are reserved for flight attendants generally, or the cockpit jumpseat. Neither jumpseat is available to the public, though.

Other pilots are afforded the opportunity to ride in the cockpit jumpseat for free when trying to get to or from work or when traveling somewhere for pleasure. There are a number of layers of security, especially after 9/11, which verify that the pilot really is employed by the company they say they are. The jumpseat is also available to FAA inspectors who regularly ride in the cockpit to check up on an airlines compliance with procedures.

After you finish your Delta Connection training and you’re on the line, you’ll find yourself in plenty of jumpseats, I’m sure. In the meantime, I’ll do my best to share the view from the pointy end on Cockpit Chronicles and through the photos and video on my site.

At the end of a flight, a pilot will either race off to catch another flight departing at a different gate, or they’ll go to the hotel before continuing their trip the next morning or, if it happens to be the end of their trip, they’ll go home.

Often times, home isn’t at the city where they’re based, and the pilot will have to ride on a jumpseat or in the cabin home to the city where they live. A good percentage of pilots commute to all parts of the country. I have friends who have commuted from Anchorage to Chicago, New York or Miami, in fact.

Personally, I prefer to live within an hour driving distance from my home base of Boston.

Do you have a question about something related to the pointy end of an airplane? Ask Kent and maybe he’ll use it for next Monday’s Plane Answers. Check out his other blog, Cockpit Chronicles and travel along with him at work.