How do you pass the time in airports during delays?

by Mike Barish on

With nasty weather once again enveloping the Northeastern United States and winter showing no signs of ending anytime soon, thousands of travelers find themselves killing a lot of time at airports. Flight delays are a fact of life and there’s not a whole lot you can do about it unless you want to pay the fees necessary to change your flights. That leaves us all spending much of our holiday or business trip twiddling our thumbs in crowded, boring airport terminals.

Earlier this week, we showed you how one imaginative traveler entertained herself in Pittsburgh International Airport. However, not all of us are that creative (or bold), so we have to find other activities to keep us sane. Gadling wants to know what your favorite time-killer is during a long flight delay.

Let us know by voting in the poll below and feel free to elaborate in the comments.

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Pittsburgh International Airport after hours

by Mike Barish on

Missing your connecting flight can be frustrating. Having an overnight layover can be annoying. But we all have two choices when airlines throw us a curveball: Mope or make the best of it. Ashley Klinger chose the latter when she was stuck in Pittsburgh International Airport overnight recently. With the help of a video camera, solitude and an epic amount of imagination, she turned an abandoned airport into her own personal playhouse.

Kudos to Ashley for channeling her creativity rather than anger during an extended layover. While we don’t recommend that you kill your airport delays this way, we do suggest that you try to stay as positive as Ashley did. You’re going to be waiting no matter what you do, so you might as well be in a good mood while you do it.

Via Jezebel.

Calling about your plane tickets? Clear your afternoon

by Grant Martin on

Three hours into my phone call with the Delta Airlines Platinum desk yesterday evening, I started to suspect that something was awry. Wait times on this normally outstanding phone line are usually in the seconds, not hours, and for a delay of this magnitude, something must not be right.

Indeed, while Saturday’s weather at my Hong Kong flat was cloudy and balmy, the snow in the United States was continuing to fall, resulting in countless canceled flights, missed connections, buried airports and subsequent calls to customer service. Investigating the matter deeper, I found similar frustrations at other carriers, with some travelers reporting jaw dropping on-hold times and others saying that they had simply been hung up on.

In short, the airlines’ IT infrastructure can’t seem to handle the number of service calls this weekend. So if you’ve got immediate business, make some time. First, ensure that your issue can’t be resolved over the web or via your travel agent. If they can’t do it and if the need is immediate, call your airline, open a bottle of scotch and turn on the Olympics — it’s going to be a long, arduous journey — and you haven’t even left home yet.

But to the airlines: Has Valentine’s Day 2007 taught you nothing? The snowy debacle that stranded hundreds of passengers in airplanes and airports across the east has been heralded as the perfect model of airline incompetence. By now you should have a disaster-proof mechanism to communicate with passengers in the case of inclement weather — even if it’s outsourced overseas, it’s better than hanging up them. Get it together!

United Airlines snags first place in 2009 on-time performance

by Scott Carmichael on

Yesterday, United Airlines announced that they had climbed to the first place for on-time performance among the five largest global carriers in the country. This means United performed better than Delta (including Northwest), American Continental and US Airways.

On-time performance means the plane arrived at its destination within 14 minutes of its scheduled arrival time. Their 2009 performance was 10% better than the previous year, and preliminary numbers show that the airline will continue the trend in 2010.

One of the driving forces behind the huge increase in performance is a cash bonus for employees – for each month the airline took first spot, employees receive $65. For the entire year, United paid out $32 million, with each employee earning an extra $825.

Since delays are probably the number one complaint from most passengers, I’m very happy that the airline is putting so much effort into becoming better at being on time. And I do have to admit that the past couple of flights I took on United did indeed depart and arrive on time, something not always true in the past.

Fingers crossed that other airlines pick up the pace, and do what they can to beat United – more on-time flights will eventually benefit us all.

Ryanair passengers denied water in a five hour delay

by Annie Scott on

Ryanair passengers stuck for five hours on the tarmac at London Stansted last Monday were given ice cubes to fight the stuffy, hot conditions. Just the cubes. Suck on that.

Six inches of snow fell tauntingly outside as passengers cooked, free of air conditioning, and flight attendants claimed that it was against regulations for them to hand out water.

“A Ryanair spokesman claimed that cabin staff could not open the bar while the aircraft was on the ground due to ‘Inland Revenue laws’. The Air Transport Users’ Council, the aviation watchdog, disputes this, adding that there is no law to prevent staff from handing out a few free cups of water,” reports the Sydney Morning Herald.

The Irish airline is famous for cutting every corner to ensure low prices, including Michael O’Leary‘s pay-to-pee plan, charging for infants who sit on your lap, and hidden fees which make your total price a lot higher than you had anticipated when you clicked on that low fare.

Refusing to serve water to anyone for five hours on a hot, grounded airplane, when the water was certainly available, in this blogger’s opinion, ought to be treated as a crime. Imagine sitting for five hours in a stifling plane, asking for water, and the flight attendant telling you “no.” Imagine them saying “no” to your grandmother and your kids. I can’t believe there wasn’t a mutiny.%Gallery-51515%

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