It’s bad enough to hear about the misery of being stuck on the tarmac, but to see it adds another dimension. When Tony Morales was stuck on a Delta plane in Phoenix, sweat dripping from his head, he recorded a portion of his ordeal, even though he risked “getting yelled at for filming right now.”
Morales described the situation on the plane as “uncomfortable, hot, miserable – it just wasn’t fun,” according to MSNBC.
The passengers were stuck in their seats, since the plane had pushed back from the gate, meaning that they were stuck in a hot cabin, without any fluids except those gushing from their pores. One passenger was allowed to deplane, but Morales recalls that it was for medical reasons.
Delta says it’s looking into the incident, MSNBC reports:
“We have reached out to this customer for more information on his experience as the timeline we have does not coincide with his account,” Delta spokesperson Susan Chana Elliott told msnbc. “Although, we can confirm that the flight did return to the terminal, passengers were offered water during the delay and provided the option to deplane when it was determined that the flight could not depart due to the maintenance issue.”
Passengers were finally offered water as the plane was headed back to the gate, and they were permitted to get off, but only after the situation had dragged on for two and a half hours, Morales says.
Delays happen. Sometimes there are mechanical issues. Other times, weather plays a role in the form of ash clouds or blizzards. And other times, your flight crew just needs to sample every flavor of Jelly Babies, the UK equivalent of Gummy Bears.
This Flickr shot from OurManWherecaptures a moment in Bangkok in the Golden Age of Air Travel (at least for the crew) when travel is still an exciting and sweet time. So what if you are stuck in the airport when you could be enjoying a “Bigheart” treat? Add some local tabloid reading and a quick airport massage, and you could have a rather pleasant layover.
Catch any flight attendants on a sugar high or find a way to make the most of your flight delay? Submit your images to Gadling’s Flickr group right now and we might use it for a future Photo of the Day.
The world didn’t end. No logistical disasters emerged. In fact, everything got a hell of a lot better.
Several months ago, the prospect of a maximum three-hour tarmac delay had the airline industry proclaiming the arrival of the four horsemen. They claimed that it would severely disrupt the industry to have to give passengers the option of getting off the plane would lead to chaos. People would be furious by a lone passenger wanting to bring the plane back to the gate, and crews would be forced to operate within the constraints of customer demands (you know … like other businesses).
Well, the airline industry doesn’t appear to be any worse off than it was. In fact, it looks like the new three-hour rule is having a positive effect. Three-hour tarmac delays have effectively disappeared, and on-time arrivals have improved overall. Everything seems to be running better than it was before the airlines faced fines of up to $27,500 per passenger.
How big a different did it make?Well, only four planes sat on the tarmac for more than three hours in April. In March, 25 hit that mark, and April 2009 had an astounding 81 planes on the tarmac for that long.
So, you’re probably wondering if the airlines stacked the deck, canceling flights to protect their stats and mitigate the risk of having to yank planes back to the gate or shell out big bucks fines. Year over year, the DOT reports that cancelations fell approximately 50 percent, with only 3,637 of 529,330 flights getting chopped.
Overall, on-time performance for the 18 airlines that report to the U.S. Department of Transportation climbed to 85.3 percent in April – up from 79.1 percent in April 2009 (and better than March’s 80 percent. Most of the late arrivals were caused by aviation system delays (e.g., bad weather or heavy traffic).
Efficient use of New York airspace and generally calm weather contributed to the improvement. LaGuardia‘s on-time rate surged to 87.4 percent from 67.4 percent. JFK showed a similar improvement – from 67.3 percent to 83.5 percent.
U.S. Airways led the pack in on-time performance among major airlines and followed Hawaiian and Alaska Airlines in the total market. American Airlines was the bottom of the barrel for the large carriers, with its sister carrier, American Eagle, sucking most among all airlines.
Let’s do the math on this. Holding airlines accountable and offering up the threat of hefty fines for mistreating passengers didn’t jeopardize their ability to operate. If anything, it led to improved results. For once, it seems, the government got it right. If that sounds weird, think of an airline that takes off and lands on time. Weird, right?
I should have known it was going to be a weird flight when the captain introduced himself as A-rod. Short, round and graying, he stood in the galley massaging the shoulders of a tense looking flight attendant. When the agent walked on board with paperwork, the flight attendant quickly slid out of A-rod’s reach and eagerly asked. “Ready to board?”
Boarding, for a flight attendant, is the most hectic and difficult phase of flight, and would you believe we’re not even getting paid until the aircraft door is closed and the airplane backs away from the gate! It’s true. What makes it stressful is the pressure to get full flights staffed with minimum crew out on time. No longer are there extra flight attendants floating around to help passengers the way there once was years ago. Either we’re setting up a galley or keeping an eye on our exit doors. And by the time a full load settles into their seats and flight attendants can finally move freely up and down the aisle, we’re usually just a few minutes away from taxiing out.
Enter the cat lady. I spotted her right away during the boarding process. Now I love cats. I even own a sixteen pound Maine Coon named Gatsby, so I’m a bit of a cat lady myself. What I don’t love are – not passengers who bring on board pets that don’t fit under the seat in front of them (it happens), but passengers who don’t tell us when their pets don’t fit under the seat until the last minute, like a woman did on a flight a few years ago! That cat wound up in the first class coat closet for take off. So when I spotted this newest cat lady with a large hard case carrier, I asked if it would fit under the seat in front of her.”It should,” she said matter of fact. “I went to the airline’s website to check the measurements under the seat.”
Sounded good to me.
Well not only did the carrier not fit under the seat, an aisle seat, nobody with a middle seat wanted to split from their traveling companion. Cat lady turned red. In the aisle she stood yelling at me because my airline had “lied” to her and now I needed to make things right! Honestly, I was trying, but she wasn’t making it easy screaming at me like that. To make matters worse, the agent started making a PA asking everyone – her – to take their seats. That’s when it seemed like just about everybody seated in a five row radius began claiming to have severe cat allergies.
Quickly I walked up the aisle to report what was going on to the captain and the frazzled agent, but along the way a passenger waved me down to ask if his dog had been boarded. He’d seen it sitting in its crate on the tarmac and was worried. I told him I’d be right back.
“If the guy with the dog is wearing a red baseball cap, I already told him his dog was on board,” said A-rod. “It’s a big brown dog, right?”
I had no idea what it looked like, and was just about to tell him so when the agent interrupted us and asked, “Are you going to take the delay Captain?”
A delay is bad news at an airline. And someone has to take the heat. This is why flight attendants and agents start making back to back PA’s asking passengers to step into the aisle when stowing their bags and to take their seats as quickly as possible for an on time departure. Otherwise fingers start pointing. Flight attendants, gate agents, mechanics, cabin cleaners, we’re all guilty of trying to place the blame on another department. Get docked with too many delays and one could very well lose their job. It’s that serious.
I didn’t wait to hear A-rod’s response, I quickly walked back to coach and asked the dog owner if his dog was big and brown. He just looked at me. Then he told me the breed, as if that meant something to me. I tried again. “Is that breed of dog normally big and brown?”
He smirked. “Yeah.”
“Your dog is on the plane.” One down, one more to go.
Only when I finally reached the cat lady, I couldn’t believe what I saw. Somehow, I don’t know how, the other flight attendants had moved passengers around in order to accomodate the cat under a middle seat. In doing so, the cat lady now had an entire row all to herself.
Just as I started to relax, a passenger tugged on my sleeve. “Excuse me, Miss, I want to know what that woman paid for her seat!”
I started to tell him I had no idea what she paid for her seat, or what anyone paid for that matter, when another passenger piped in with, “Did she buy one seat or three?”
Across the aisle a woman yelled, “I don’t think it’s fair that she gets her own row while the rest of us have to suffer!”
On the verge of a mutiny, I tried calming the passengers down. It wasn’t easy. Did I happen to mention we hadn’t even taken off yet? And that boarding sets the tone for the flight? Oh yeah. Welcome aboard. Now where the heck was A-rod when you really needed a massage?
Tips for traveling with pets on the plane:
1. Book flights early. Only a certain number of pets are allowed in the cabin at one time.
2. Check the airline’s website for pet policies and maximum dimensions for carriers. (21 inches long X 13 to 16 inches wide X 9 inches high seems to be the standard)
3. Purchase a flexible pet carrier or “bag” as these tend to fit better under seats than hard case carriers. (If checking a pet in cargo, only hard case carriers are accepted.)
4. Choose a middle or window seat, as the space under aisle seats tend to be narrower.
5. Pets are required to stay inside their carriers throughout the flight. Make sure it’s ventilated on both sides.
6. Line the carrier with an absorbent material like “puppy pads” in case of an accident.
7. Make sure your pet is wearing an identification tag.
8. Personalize your pet. Put a sign on the carrier that reads, “Hi, I’m a cat and my name is____ . This is my first flight.”
The uncertainty of flight delays can be nerve-wracking. Will you make that 40 minute layover… or will you be stuck in Newark for half the day? An alchemy of time of day, current weather, and the airports involved determine your fate.
You can obsessively check, but can’t really predict, weather. The other factors, however, are a little easier to figure out ahead of time. Sites like the well-regarded FlightStats.com offer historical on-time performance for most routes. Punch in your flight info, and you’ll be rewarded with average delays and details on past performance.