It’s bad enough to hear about the misery of being stuck on the tarmac, but to see it adds another dimension. When Tony Morales was stuck on a Delta plane in Phoenix, sweat dripping from his head, he recorded a portion of his ordeal, even though he risked “getting yelled at for filming right now.”
Morales described the situation on the plane as “uncomfortable, hot, miserable – it just wasn’t fun,” according to MSNBC.
The passengers were stuck in their seats, since the plane had pushed back from the gate, meaning that they were stuck in a hot cabin, without any fluids except those gushing from their pores. One passenger was allowed to deplane, but Morales recalls that it was for medical reasons.
Delta says it’s looking into the incident, MSNBC reports:
“We have reached out to this customer for more information on his experience as the timeline we have does not coincide with his account,” Delta spokesperson Susan Chana Elliott told msnbc. “Although, we can confirm that the flight did return to the terminal, passengers were offered water during the delay and provided the option to deplane when it was determined that the flight could not depart due to the maintenance issue.”
Passengers were finally offered water as the plane was headed back to the gate, and they were permitted to get off, but only after the situation had dragged on for two and a half hours, Morales says.