Eight weeks remain in 2013-including the busy holiday travel season-but apparently Airfarewatchdog has seen enough. Last week it announced its picks for the best, and worst, U.S. airlines of the year. The top three were Frontier, Virgin America and JetBlue with United ranking last.
For criteria, Airfarewatchdog looked at canceled flights, on-time arrivals, mishandled bags, denied boardings and customer satisfaction. Interestingly, top overall airline Frontier didn’t rank at the top of any individual category.The entire overall results:
It’s supposed to be impossible. Armed guards are in place to prevent it from happening. Three levels of airport security were breached, and airline and TSA officials have no idea how he did it. That’s the situation at Minneapolis-St Paul International Airport (MSP) as a 9-year-old was able to get past all that then fly to Las Vegas on his own, without a ticket.
“At this point, this is a Delta and TSA issue,” said airport spokesperson Pat Hogan in a KARE11 tv report. “This is a rare incident.” Rare it may be, but the boy made it on to Delta flight 1651 and was not discovered until the plane landed in Las Vegas.
Both Delta and the TSA are investigating the incident and the 9-year-old stowaway, also believed to be a runaway. Getting past the TSA security screening as well as Delta’s gate agents and the flight crew on the aircraft was simply all in a day’s work for the boy. MSP airport officials report that he also took someone’s luggage off a carousel, ordered food at a restaurant before going through security and even asked his server to watch his luggage while he used the restroom. He never returned.Sound familiar? You might be thinking of the incident not long ago when a man posing as a pilot made it into the cockpit on a US Airways flight.
Police in New York and Seattle were called in to investigate when a man ditched his luggage in order to avoid overweight baggage fees, NBC reports.
The unidentified traveler was going to take Delta Air Lines Flight 1452 from Seattle to JFK when he was told his baggage was overweight and he would have to pay $1,400 in fees. The man decided that whatever he was lugging across the continent wasn’t worth that much money and left it behind. When the abandoned bags were spotted it sparked a security alert and the check-in area was closed for two hours.
The passenger, blissfully unaware, flew to JFK only to find police waiting for him. He was questioned and released after police decided that he hadn’t intended on causing a panic.
It’s unclear how many bags this guy had or where he was going, but a look at Delta’s overweight fees show that he was probably carrying his prize antique brick collection to display at the London Brick Fair this summer. No, that doesn’t really exist.
Delta has received a slap on the wrist for failing to properly compensate passengers who were bumped from their flights. The government handed the airline a $750,000 fine, saying the carrier had routinely mishandled overbooked flights by bumping passengers without asking for volunteers or compensating travelers.
Airlines regularly overbook flights since many passengers end up cancelling or changing their travel plans. If flights are still full when departure time rolls around, airlines typically ask travelers to volunteer for a later flight in order to avoid having to bump (and compensate) any passengers. However, not all travelers realize that they may be entitled to cash or understand the rules about it works.In general, if the alternative flight a bumped passenger is placed on arrives within one hour of when the original flight was scheduled to land, airlines don’t have to pay them anything. But according to U.S. federal regulations, passengers who are involuntarily bumped and will have their travel plans pushed out by more than an hour are entitled to at least 200 percent of the one-way fare to the destination (with a cap at $650). Compensation for longer delays maxes out at $1300.
This isn’t the first time Delta has been penalized for bungling how it deals with overbooked flights. The airline was fined back in 2009 for the same infraction.
Late last year you may remember that Delta Air Lines produced a new on-board safety video. It was a replacement to the now-famous Deltalina video, updated with new hosts and a dash of humor. Widely applauded by the community for balancing light-hearted content with informational rules, several versions of the video are now in place among the 722 aircraft in Delta’s fleet.
As a bonus, this time the airline also collected the scraps from the cutting room floor for a series of outtakes and bloopers. The deleted scenes include plenty of line-reading errors as well as a few goofy scenes cut from the main video for one reason or another. Take a look at the exclusive video above.