Tips for tippers: it isn’t what you expect

by Tom Johansmeyer on

Tipping’s a tough nut to crack. Should you tip a housekeeper? Back in the day, the rule was leaving some cash only if your stay was 30 days or longer. Since then, however, it seems to have changed. And, what’s appropriate for a valet? Bellman? Skycap? Travel means tipping, and there are plenty of points at which you can expect to do this. If you go to the same hotel or use the same car service frequently, you may want to adjust your tipping habits, as well.

If these questions make you feel ignorant, you’re not alone. Michael Lynn, a prof at Cornell University’s School of Hotel Administration, has conducted to nationwide tipping surveys and has found that a third of the respondents don’t know to leave 15 percent to 20 percent of the tab at a restaurant. Throw hotels and drivers into the mix, and it’s unsurprising that the rules aren’t understood as clearly as they could be.

So, USA Today and I are helping you know what to tip and when. A recent article by Gary Stoller provides some good ideas, and I’ve tossed in a few of my own.

Valet: This one was news to me. Don’t drop cash to the guy who opens the car door or brings the car to the valet lot. Instead, pay the guy who brings it back, generally $2 to $5. I’ve been overtipping on this one for a long time.

Bellmen: These guys carry bags, so they’re earning their tips. Give ’em $1 to $2 a bag, more if you pack for a weekend like you’re moving in for a month. Heavy bag, as well, warrant an extra tip.

Maids: Once upon a time, maids were only tipped if you were staying for the long term. I guess this has changed, and you’re supposed to leave $1 to $5 daily. But, if you’ve been tipping valets for both drop-off and pickup, this should be break-even for you.

Concierges: Don’t tip for the basics. If you’re asking for directions, recommendations or simple answers, those are free. Did the concierge score hard-to-find tickets? A table at an impossible restaurant? Pony up: $10 to $50. Nonetheless, it’s your call. Vivian Deuschl, a vice president at the Ritz-Carlton chain, says that you should expect fantastic service, “There is no obligation to tip.”

Skycap: Pay for help when you check your bags curbside: $2 to $3 a bag is fine. If you have a lot of bags, throw in a little extra, a good rule to apply for the driver who takes you to and from the airport, too.

And, here are a few others …

Service matters: Tips are provided for the service you receive. If you receive unacceptable service, don’t offer a tip. But, if service is so bad that you aren’t tipping, it’s probably a good idea to call a manager and give your side of the story. First, it will keep you from getting shafted by other hotel employees when the word spreads. Also, it will alert the management to a problem with the staff. Be thorough, and don’t whine.

“No tipping” is sacrosanct: Some resorts have no-tipping policies. They always make it very clear up front. Also, they will tell you if there are any exceptions. Curtain Bluff, in Antigua, doesn’t allow tips and makes alternatives clear (there’s a charity on the island). The spa is a “tipping zone,” however, and the front desk will let you know. If you try to tip in a no-tip hotel, the employee will probably let you know, but it’s best not to create the awkward situation at all.

Special requests: Think beyond restaurant reservations and event tickets. If the concierge does the impossible for you, shell out for it. I’m thinking of several super-luxury favors I’ve heard (sorry, can’t reveal them) from industry insiders. If you’re rolling in the big leagues, don’t bother carrying singles; you’ll need Benjies.

Be realistic: Tip what you can afford. You don’t need to toss around boatloads of cash that you don’t have. It may feel good to be a big tipper, but the high you get now will hurt like hell later. Remember that you’ll need to live with the financial situation that you create while on vacation.

Don’t tip from guilt: You don’t have to solve the financial crisis on your own. The recession has led to a travel industry slump, which means hotel employees won’t be making as much. Think of it this way: these guys aren’t buying more of what you make just to help you out. So, don’t think you need to return the favor.

Know your environment: There is a lot of mileage between Eden Rock and the Holiday Inn: don’t expect the same tipping strategy to work at both locations.

[Photo by AMagill via Flickr]

Foreigners are still spending less in the U.S.

by Tom Johansmeyer on

Visitors from outside the United States came in and spent $9.9 billion in August … which sounds like a lot. Unfortunately, it’s down 21 percent from what they spent in August 2008, according to the U.S. Department of Commerce, as the travel slump continues to clamp wallets shut. The good news, though, is that spending by foreign visitors to the United States edged 1 percent higher from July.

Spending by visitors to the United States has fallen every month since 2008, but the really severe declines began in May. Year-over-year drops have been 20 percent or worse every month since then: -23 percent in May, -22 percent in June and July and -21 percent in August.

Most of the money came from “travel receipts,” which the Commerce Department defines as just about everything except the planes, trains, boats and so on that take travelers into and out of the country. This was good for $7.8 billion in August and includes food, lodging, gives and entertainment, among other categories. “Passenger fare receipts,” the travel money, brought $2.1 billion into the U.S. economy in August — off $700 million from the previous August.

So far this year, foreign visitors have poured $79.4 billion into the U.S. travel and tourism industry, which is $16.4 billion less than we saw at this point in 2008 (a decline of 17 percent).

In an unsurprising application of the “golden rule” — screw unto others, as they screw unto you — American travelers haven’t been spending as much abroad, either. Those of us heading out of the country this year have only spent $65.9 billion so far, down 12 percent ($9.3 billion) from last year. The result is a $13.5 billion trade surplus, which is $7.1 billion less favorable than it was at this time last year.

With the next monthly report from the Commerce Department, the numbers should start to change a bit — in fact, they should start to look better. Don’t be deceived by this subtle shift, which will gain momentum next year. After Septmeber, and the worldwide financial crisis, the travel industry was battered. So, as we cross the September threshold, we’ll be comparing current results to lower benchmarks. But, it will be nice to see something that at least looks positive.

Berlin brothel to bikers: ride up and save!

by Tom Johansmeyer on

The travel and hospitality industry has tried so many ways to go green – from trying to wash fewer sheets and towels to using organic products in spas – that you might start to wonder if it’s running out of options. Well, if that is a concern, it’s probably time to look to the world’s oldest profession for some new ideas.

In Berlin, a brothel is ready to make you feel good for doing good. Clients of Maison d’Envie will receive discounts if the roll up to the front door via bike instead of car. There isn’t much parking in the neighborhood, laments Thomas Goetz, the bordello’s owner. So, he can free up some spaces for other businesses in this corner of what was once East Berlin, do his part to reduce carbon emissions and hopefully keep customers coming in the door despite the financial crisis.

Ride a bike instead of driving a car, and you get €5 (around $7.50) off the service you’re looking for. Currently, 45 minutes in a room (not necessarily for conversation, since prostitution is legal in Berlin) €70, but cyclists will see that fall to €65.

Walking, unfortunately, won’t get you the same perk. Goetz explains that he doesn’t have a way for customers to prove they didn’t drive and park nearby.

Can you think of a better way to save the planet?

Travel from the rest of the world to the U.S. falls … again

by Tom Johansmeyer on

Travel fell again in 2009, according to U.S. Department of Commerce data, as a weak economy put pressure on both personal and corporate travel budgets.

Only 3.6 million people arrived from other countries, marking a decline of 11 percent from June 2008 to June 2009. For the six months of the year, international arrivals were off 10 percent year-over-year. The spending situation was even worse. Guests to the United States fell 22 percent from June 2008 to June 2009, the eight month in a row in which this measure dropped. For the first half of the year, foreign visitors spent $60 billion – a 15 percent decline.

Travel from Canada took a hit in June, down 13 percent in June. Land arrivals fell 15 percent, with 11 percent fewer coming by air. For the first half of the year, Canadian visits were off 9 percent. The situation with Mexico was more favorable. Land arrivals jumped 5 percent, with air travel down 15 percent. Overall, travel from Mexico to the United States showed a modest decline of 1 percent for the month of June. For the year, however, visits from Mexico plunged 13 percent year-over-year.

Excluding Canada and Mexico, foreign visits fell for 16 of the top 20 countries in June – nine at double-digit rates. For the first two quarters of 2009, the results for the top 20 are the same, though only eight countries posted double-digit drops. Travel from Europe fell 11 percent for the first half of the year, with the United Kingdom posting a worse-than-average rate of 17 percent. This country accounts for 36 percent of all Western European arrivals, and Western Europe is responsible for close to half of all overseas visitors to the United States. Visits from Eastern Europe were up 3 percent from June 2008 to June 2009 and 1 percent for the first half of the year.

Asia, however, sustained the greatest drops. From June 2008 to June 2009, visitation from Asia fell 28 percent – driving the first-half results down 17 percent. Visits from Japan plunged 39 percent from June to June and 18 percent for the first half of the year. Japan sent 51 percent of Asian visitors to the United States in the first half of the year. Travel from South Korea and India fell 17 percent and 14 percent, respectively, with China down 4 percent for the first half of the year.

Paris pins its tourism hopes on Americans. . . and shopaholics

by Katie Hammel on

Poor Paris. The city was recently voted “most overrated in the world” and tourism is down by 11% (or more, according to some reports) compared with the first half of 2008. The number of British and Japanese visitors dropped nearly 25% each, while the number of tourists from China declined by over 17%.

Mon Dieu! What’s a city to do? Well, according to the AP, the director of the Paris Tourism Office is “counting on Americans” to make up for the drop in visitors from other countries. Because the United States was hit first by the economic crisis, it is expected to recover sooner, which means more American tourists may be looking to travel before others. And the plan for luring those tourists to Paris: the promise of extended shopping hours.

Most French stores are closed on Sunday, but a new law would allow more stores, particularly those in areas popular with tourists, to stay open. The Paris Tourism Office thinks this would encourage visitors to stay through the end of the weekend instead of leaving Sunday morning.

It’s an interesting idea, but somehow I don’t think shopping is the key to the city’s survival. I like to shop as much as the next girl, and I’ve always wanted to go to Paris, but what has stopped me wasn’t the fact that I couldn’t hit the stores on Sunday, so much as a desire to score a better deal on airfare. I can never seem to find Chicago to Paris flights that aren’t at least $200 more than any other European destination. Until that changes, sorry Paris, but you can’t count on this American to help with your tourism troubles.