Galley Gossip: Where did the service go?

by Heather Poole on

Recently I read an interesting article in the New York Times, Up, Up, and Go Away, about an ex flight attendant who worked for TWA in the 1970’s when flight attendants were known as stewardesses and stewardesses were as glamorous as movie stars and passengers were treated like royalty and flying was..well…just better – in every way possible! The stewardess featured in the article above wrote about a recent flight she took from Miami to Charlotte and the lack of customer service onboard the airplane, on the ground, as well as the downfall of flying in general.

She wrote…

I have experienced the decline of service along with the rest of the flying public. But I believe I have felt it more acutely because I remember the days when to fly was to soar. The airlines, and their employees, took pride in how their passengers were treated. A friend who flew for Pan Am and I have a friendly rivalry over which airline was better. Friendly, yes. But we each believe we worked for the best.

Well that’s funny because I think I work for the best airline, and that’s an airline that’s still in business. And for the record, I, too, take pride in my job, as well as the way I treat my passengers, and this is during a time when passengers bash airlines for sport. Hey, times have changed. Flight attendants have changed. Passengers have changed. Technology has changed. Every single thing has changed. Has it not?

She wrote…

Airlines offer valid excuses for cutting back service. But what are they gaining when passengers leave a flight disgruntled, mistreated and hungry? It is surprising how easy it is to please passengers. Cereal and lots of coffee in the morning can do wonders for someone who had to leave home at 4 a.m. Pretzels and peanuts handed out with drinks make a difference in an era of flight cancellations and long security lines.

Much like most memories, one tends to romanticize the past. I, too, worked when flight attendants handed out wings, playing cards and magazines, back when we had all the pillows and blankets a passenger could desire. I also served cereal as well as pretzels and three dinner choices – in coach – and trust me when I tell you just as many passengers complained about the service then as they do now.

“This is nothing but garbage!” one passenger shouted at me when I placed the penne pasta on the tray table in front of her. This happened in coach over ten years ago.

“Is this all you have?” is another response I heard often back in the day.

I also remember that airfares were three times what they are today, which enabled an airline to offer you three choices of garbage…I mean food…as well as amenities in coach. Sure ticket prices have gone up, but by comparison they’re cheaper than they were ten years ago. In 1995 I bought a ticket from New York to Dallas for $800. Last month I bought the same ticket for $350 – and that was for a flight during the holiday rush, which is the second busiest time of the year to travel!

She wrote…

What works best of all, of course, is a smile. I trained for six weeks to become a flight attendant. Although the main focus was safety, I spent almost as much time learning good service. Airline employees’ frustration and exasperation are all too evident to their passengers.

Yet as I stand at the door and greet my passengers with a smile on my face and a friendly “Hello, how are you?” half the time my greeting is either met with a sour face and goes unanswered or I’m told exactly how they are, which is never good. After four of five snide remarks I eventually stop asking how people are, I’m too afraid! Keep in mind, it’s not easy for me, either, but I still try to smile, even though I’ve been working just under the FAA legal limit. My layover is not the same layover experienced thirty years ago by stewardesses in the past who had 48 hours of free time before having to work one trip home. Based on my schedule of the last six years, I average 8 hours between the time I say “Buh-bye” and the time I say “Welcome aboard” and push back from the gate again.

She wrote…

Once, stuck on a tarmac in Newark for four hours, a planeload of passengers got McDonald’s hamburgers and fries courtesy of the airline.

Not only do passengers have to bring their own McDonald’s food onboard these days, I have to make sure that the passenger who keeps getting up and down and going into the lav with a cell phone in one hand and a crumpled McDonald’s bag in the other isn’t up to any funny business. While I, too, trained for seven weeks to become a flight attendant, learning good customer service skills, I was also sent back to training in 2001 to learn what to do in case of a terrorist hijacking. That’s why I might not be smiling as I serve drinks down the aisle in coach. I’ve got my eye on that passenger whose been acting a little strangely. A stewardess never had to carry hand cuffs, etc, in their tote bags, but a flight attendant does.

The decline in service is a direct result of ticket prices today, which is why our flights are always full, staffed with minimum crew, and why people who couldn’t afford to fly thirty years ago are flying today? And that, I think, is a good thing, in a way. The airlines are giving passengers what they truly want – affordable prices. Not embossed napkins. People are no longer willing to pay for service, and the airlines can’t afford to give it away for free, not anymore, not in this day and age. Which is why all you get on a flight is a cramped seat, a can of soda, and a paper napkin – in coach – while getting from point A to point B as safely as possible and for as cheaply as possible. If better service is desired, you have the option to pay for it by purchasing a ticket in one of the premium cabins. It’s up to you.

When I first started flying fourteen years ago, passengers in the premium cabins enjoyed the fine dining experience we provided, which is still pretty much the same service we provide in 2008. Only now, unlike then, the seats in first class and business class are always full. There are more top tiered frequent fliers battling it out for those oh so precious upgrades than ever before. A premium class passenger spends about $6,000 to fly from coast to coast, which in todays weak economy is hard for an executive to justify in an expense report to management, which explains why luxury airlines like EOS and MaxJet went out of business in less than one year.

And with all the electronic devices brought onboard today, passengers in our premium cabins don’t really want the long drawn out service of yesterday, no matter what they say, because when they want to eat, they want it now, and they want it fast, and when they’re done, they’re done!

“Take it away!” I often hear, and before the meal tray is even lifted from the table the computer is out and the fingers are typing.

What bothers me the most about these types of articles, and there are many, is the way in which people still want to compare flying back then to now. Can you really compare the two? No other industry in the United States is criticized as harshly, with such backwards thinking, as the aviation industry. When you talk about those glorious days when all the stewardesses were young and beautiful and wore hot pants and mini skirts and smiled as they lit your cigarette in the piano lounge onboard the 747 to Paris, keep in mind that flight attendants weren’t allowed to get married or have children and were subjected to periodical weigh-ins before their trips. Sounds good you say? Well don’t forget that with all the glamour came a lot of empty seats. Back then only the privileged could fly. So just remember that the next time you purchase a ticket and want to reminisce about the good old days.

Photos courtesy of (vintage black and white) Carbonated, (Passengers) Heather Poole, (Computer) Heather Poole

Galley Gossip: A question about moving from coach to first class when there are open seats

by Heather Poole on

Dear Heather,

I love your blog, I always wanted to be a flight attendant but was told by many I’m probably too short so now I’m going for an Air Traffic Controller job. But I do have a question for you. On the past 4 flights I was on I was stuck in the middle seat because no window seats were available and I can’t sit in the aisle. But I was stuck in between to large passengers that had to keep the arm rest up because they were to large to fit in the seat with it down. There were open seats in 1st class and none in coach on all the flights but on all the flights but one the flight attendant said there’s nothing they could do. Was there really nothing they could do or did they just not want to deal with it, and I should add these were not short flights, 2 were Chicago to Phoenix and 1 was Phoenix to Charlotte, and the one the flight attendant did move me to 1st was JFK to Phoenix.

Melissa

Dear Melissa,

I’m so happy to hear you like the blog. Thank you. First I must congratulate you on choosing an amazing career path in the aviation industry. I’ve always been in awe of those who work in air traffic control. As for being too short to become a flight attendant, height requirements may differ between airlines. The airline I work for requires a flight attendant to be tall enough to reach into the overhead bin and grab the emergency equipment located inside.

Your question brought back memories. I had just started my career as a flight attendant when I found myself walking down the aisle on a flight from New York to Los Angeles, after pushing back from the gate, only to find two passengers standing up and fighting over the same seat in coach.

“You need to take your seats!” I’m sure I had said.

“There are no other seats!” one of them probably said, because it was a full flight and what I didn’t know at the time was we were one seat short.

Remember, this happened before we had that computer in the terminal that scans your ticket prior to boarding, which explains why we not only had a seat dupe that day, but why we also had one passenger too many onboard the aircraft. Did I happen to mention we had already left the gate? We were moving on the tarmac! Immediately I called the flight attendant in first class, who spoke to the captain, who told the flight attendant in charge to tell me to move a passenger up to first class and fast! There were open seats available.

“Oh, okay,” I remember saying, as I thought to myself, WOW, I’m about to make someones day!

Quickly I walked up the aisle, looking for someone, anyone, dressed nice enough to sit in first class. Don’t forget, this was thirteen years ago and people dressed a tad bit better, and ticket prices were more than a tad bit expensive, and we were taxiing out on the tarmac, remember! So I was feeling a tad bit panicky. I stopped at the first passenger I found wearing a business suit. What can I say, he looked the part.

As we made our way to first class, I noticed a few flight attendants and passengers looking at us curiously. “Here’s your seat,” I told the nice man, who had become even nicer upon finding out he’d be traveling in first class.

After takeoff the phone rang. It was the Captain. He wanted to speak to me. In person. Oh god, I remember thinking, what now?

Slowly I walked to the cockpit. I knocked on the door. Two seconds later I stood looking at the back of a very full head of wavy blond hair, a head of hair I had seen being combed quite thoroughly minutes before departure. The nicely combed hair turned and a thick mustache looked at me.

“Have a seat,” the captain said, and he said this very seriously.

I gulped. Plopping down in the jumpseat behind the first officer, I remember thinking, this is not going to be good.

It wasn’t.

As the Captain scolded me for moving a coach passenger to first class, instead of moving a business class passenger to first class AND THEN moving a coach passenger to business class, all I could do was stare at the stache as it bounced up and down and spoke to me in a very nasty tone. “You know I should probably report you for this!”

“Really?”

“Really.”

What I wanted to say was, Seriously? Because I mean seriously? It was a mistake. Granted, a very big one. Instead I said something like, “Please don’t! I didn’t know. I’ll never do it again!”

Scared and embarrassed, I walked out of the cockpit, clicking the door shut behind me, not joining the other (more senior) flight attendants in the galley for a chat. About me. And my stupidity. And walked back to my post in coach, head hung low. I just…well…it had never occurred to me to do the whole song and dance while we were moving on the tarmac. Remember, I was new. And stupid.

But I never did do stupid again.

Now that I’ve been flying thirteen years and spend a lot of time working in business class, I know just how precious (and expensive) those first and business class seats are. Our frequent fliers put their names on a standby list days before the flight for those oh so precious (and expensive) seats. That list has a tendency to get very long. Each passengers knows exactly where their name is on that list. Don’t believe me? On your next flight ask a passenger sitting in the exit row what number they are on the list. You’ll see. And trust me when I tell you that no one is going to bump in front of one of those names on that list, no matter how miserable you are in coach.

Recently I worked a flight that was delayed because one of our frequent fliers got bumped from coach to business ahead of another frequent flier, a frequent flier who was not going to let that happen, who did not let that happen, and who found herself and her bright red power suit in the business class seat half an hour later. Good for her. Hey, it was her seat. Needless to say, bumping from one cabin to another isn’t as easy as it sounds.

Even if there are open seats onboard.

From day one it is drilled into the flight attendants head to respect each cabin, as well as the cabin service. That means if a passenger in business class is traveling with someone in coach, we can not allow the business class passenger to take any business class items to coach. Why? Because the companion paid for coach. Not business. It doesn’t matter if the business class passenger is not going to eat the dessert or watch the movie. And yes, it is a big deal to cross cabins. No, I am not being mean. I’m just doing my job. Abusing my power? What power? Okay, please stop arguing with me. And please, whatever you do, do not try to hide it under your shirt and sneak it to the back when I disappear from your sight! Don’t do it because I already know you’re going to do it. I’m watching you. (Even when I’m not watching you.)

Now to answer Melissa’s question (finally!) about getting stuck between two large people in coach. I’m sorry to hear that happened, and not just once, but three times! Unfortunately there really was nothing your flight attendants could do if there were no seats available in coach. Even if there were open seats in first class. They were not being mean. It’s not that they didn’t care. I’m sure they felt terrible for you. But flight attendants can get into a lot of trouble for moving you to a first class seat without doing it in the proper manner. Unfortunately the proper manner requires a credit cart. Who would know? We have “ghost riders” onboard who watch us to make sure this sort of thing does not happen. As for the time you were moved up to first class, I’d chalk it up to good luck and not count on that happening again. I do not know many flight attendants who would have done such a thing.

Of course it’s not fair that you paid for a seat and did not get to sit comfortably in that seat on your flight, so my advice to you would be to write the airline a letter and explain to them what happened. I’m sure they will compensate you somehow, someway. If this happens to you again, make sure to tell the flight attendant while you’re still on the ground. That’s when something can be done – if at all possible. Or take it a step farther and talk to the agent at the gate. The gate agent is the one with the power to move you, not the flight attendant.

I hope your next flight is a better one.

Heather Poole

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PHOTOS COURTESY OF: (business class) Pat+, (first class passenger) Ammar Abd Rabbo, (Crew) Jfithian

Galley Gossip: Why business class is the most junior position on the airplane (Plus a chance to win the book The Go-Giver)

by Heather Poole on

I like working in business class. What I like even more are the other flight attendants who enjoy working in business. Call me crazy, but I even like business class passengers. I do!

What I find interesting about business class passengers is that the majority of them find it hard to believe that the cabin they prefer to sit in is the cabin that goes the most junior when it comes to company seniority at my airline. Which tells you a little something about business class, or shall I say the passenger who sits in business class, as well as the business class flight attendant.

Sure there are only thirty passengers seated in business class on the 767 (three class aircraft), but haven’t you noticed just how much harder the flight attendants in that cabin work compared to the flight attendants in coach and first class during the five hour flight from New York to whatever west coast city you’re flying to? Take a look next time. It’s unbelievable. Just ask those poor passengers who got stuck sitting next to the business class galley where we park our drink carts and salad carts and meal carts and dessert carts. The service is long and elaborate and the passengers can be just a tad bit difficult at times, making that never ending service take even longer than it should. There’s nothing like seeing your fellow crew members relaxing on their jump seats when you’re just pulling up the cart to the front of the cabin to begin the salad service.

After thirteen years of flying, not only do I get stuck working the most junior cabin, I hold the most junior position in the junior cabin on the 767. Okay now face the cockpit and look at the aisle on the left hand side of the airplane, and that’s where you’ll find me. Don’t tell me you’ve never noticed that the flight attendant working on the left hand side (ME!) is much slower than the one on the right?

Here’s why…

1. Boarding. What flight attendant doesn’t appreciate a smooth boarding? Remember, boarding is the most hectic time of the flight for a flight attendant, especially a business class flight attendant who has to hang up all those black and blue coats in that teeny tiny closet. When working on an aircraft with two aisles, passengers tend to use the first aisle they come to when trying to get to their seat. Unless there’s a good “greeter” standing at the aircraft door directing the passengers to correct side of the airplane, all those passengers coming down that same aisle make it difficult for the flight attendant working on the left side to hang those coats the business class passengers are impatiently holding up. Forget about re-seating passengers, delivering pre-departure drinks, helping with luggage, and answering questions about connecting flights until everyone is seated and the aircraft is about to back away from the gate. And no, Sir, I can not swim upstream to hang that coat you are still shaking at me. Sorry, you’re just going to sit down and wait!

2. Jumpseat – The lucky flight attendant working on the left hand side of business class gets to sit smack dab in the middle of the aisle surrounded by passengers, passengers who are not usually very happy to be there, while strapped into an uncomfortable foldout jumpseat on takeoff. Trust me when I tell you that this is not where you want to be for any length of time, especially if there is turbulence in the forecast and the Captain has asked the flight attendants to stay seated a little while longer until we find that smooth and comfortable cruising altitude. Because when turbulance happens, all eyes are on me, and those bugged out eyes are analyzing my every move, which makes me a little nervous, which is why I just end up staring at the floor. That’s how I know that carpet is filthy, so if I were you I’d put those shoes back on!

3. Trash compartment. Flight attendants pick up a lot of trash onboard the aircraft. When there’s a lot of trash, you need a place to stow the trash, and that place in business class happens to be on the right side of the galley. This means the flight attendant working on the left side often times gets stuck holding the trash, trying to figure out how, exactly, to get across to the other side of the galley when there are two flight attendants busy working in the confined space. Have you seen how small that galley is? And yes, that is the exact reason why you’re still waiting on your drink, because I’m still holding your trash.

4. Oven. The oven is located on the left hand side of the galley, so the flight attendant working that side is blocked by a hot oven door that swings open and shut constantly throughout the flight. That is another reason why the flight attendant is still standing in the aisle with a silver tray piled high with dirty glasses, patiently waiting to get into the busy galley where everything is located, as the flight attendant on the other side runs up and down the aisle collecting trash, replenishing drinks, and handing out meals, while the passengers on the left side watch the flight attendant on the right side and think to themselves, where’s that lazy flight attendant on my side, I need a drink!

The first month I held coach on a widebody I thought it was a fluke. But oh how I took full advantage of that fluke, enjoying every single relaxing minute of it. The second month I held coach I chalked it up to summer travel. Our senior flight attendants have a tendency to take the summer off. And then something strange happened. I held coach for a third consecutive month, not a summer month, and while I was glad to be able to hold it (for dropping purposes), I had begun to get a little bored. I know, even I couldn’t believe it. But I actually found myself missing the hustle and bustle of business class as I sat on the jumpseat in the back of coach after a quick and easy beverage service.

There’s something to be said of being proud of your job, which is directly related to the kind of service you provide. At least I think so. Years ago when I flew international routes, I felt proud to be a flight attendant. There are times I even feel proud when I work in business class on the domestic trips. However, I don’t feel so proud when I run out of food in coach, which causes me to constantly apologize because we don’t have this and we don’t have that to a flight full of miserably cramped passengers. It’s not my fault!

Also, there’s something kind of nice about actually getting to know the passengers I serve, even the demanding ones, which is something that does not happen very often in coach. I don’t know why. I try. All of this made me wonder, am I a “Go-Giver”? I’ve been reading The Go Giver: A Little Story About A Powerful Business Idea, a book about how to achieve success by changing your focus from getting to giving, by putting others interests first, which ultimately leads to unexpected returns that lead to a successful and filled life.

According to the book, there are the five laws of stratospheric success…

  1. The Law of Value: Your true worth is determined by how much more you give in value than you take in payment.
  2. The Law of Compensation: Your income is determined by how many people you serve and how well you serve them.
  3. The Law of Influence: Your influence is determined by how abundantly you place other people’s interests first.
  4. The Law of Authenticity: The most valuable gift you have to offer is yourself.
  5. The Law of Receptivity: The key to effective giving is to stay open to receiving.

The five laws of stratospheric success actually describes just about every flight attendant I know, but it especially describes the flight attendants who actually enjoy working in the premium cabins. What a lot of people don’t know is just how successful a lot of flight attendants truly are. Sure most of the time they’re just serving drinks on the airplane, but ask them what they do when they’re not standing behind the two hundred pound beverage cart and you might be pleasantly surprised.

Just last week I flew with a flight attendant who only flies on the weekends because during the week he’s a psychiatrist at a hospital in New York. Though I’ve never met the man, there’s a doctor, a general practitioner, who works part time as a flight attendant when he’s not dealing with the sick on the ground. I know (and love) a flight attendant who owns a very successful event planning company, planning parties for well known celebrities. And what better place to find fantastic help for those parties than on the airplane? Of course we have tons of cops and nurses, as well as a few actors and published authors, and a couple musicians, and quite a few jewelry designers. I could go on and on. So the next time you’re on a flight and feeling a little bored, try getting to know your flight attendant. We’re actually a very interesting group.

Do you know a Go-Giver? I’d love to hear all about it.

Post a comment (any comment) by Friday, November 17, by 5pm and you’ll have a chance to win a copy of the book The Go-Giver: A Little Story About A Powerful Business Idea, by Bob Burg and John David Mann. Two winners will be chosen. Regardless of who you are and what you do to earn money, there is something for everyone to learn in this book. The principles taught will not only move you forward in business, but also in your personal life. Good Luck!

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Photo courtesy of: (passengers seated in business) Garyhymes, (flight attendant in the galley) Irishflyguy, (flight attendants on the jumpseat) Re-ality

Ten annoying First Class passenger habits

by Scott Carmichael on

I’ve been lucky enough to sit up front on the plane more than I deserve, and in those flights I have come across some pretty bad behavior from my fellow passengers.

Don’t think the worst offenders are the ones in the back of the plane, because it’s the ones up front that really can’t behave themselves!

“Do you know who I am”

Surprisingly, there are still quite a lot of passengers that equate first class tickets with royalty. They’ll make outrageous demands from the ground or cabin crew, and fully expect their needs to be met. The “do you know who I am” line is the best in the book, as I’m convinced it is an instant directive to the crew to ignore this passenger for the rest of the flight.

And just so you know; yes, the cabin crew does know who you are, and they also know your status and whether you are on a mileage ticket or an upgrade. So behave yourself!

The mobile phone screamer

Yeah, I’m on the plane now, yeah, I’m getting in my seat, yeah, lemme put my bag away, yeah, I’ll be there around noon, yeah yeah yeah…

The part the follows this usually involves me grabbing their phone and beating them with it. At least that is what is going through my mind. For some reason, passengers traveling in premium cabins tend to have louder and less interesting conversations than those in the back. I have absolutely nothing against someone making a last minute phone call saying goodbye to the folks at home, but the people who feel the need to document every single move they make, or walk on board pretending they are closing an important deal really push my buttons.The “my luggage is more expensive than yours” passenger

I have actually run into this kind of creep several times. They are the ones that stroll aboard the plane with $2500 luggage, and will remove any bags that get in their way. On a British Airways flight, I actually sat in my seat watching a lady remove all the other bags from the luggage closet, just so she could store her bag without any of the “cheap” luggage touching it.

When she was done, I got up and placed my rolling bag right back where it was. Needless to say that did not go down too well.

Step aside please – I am an elite member of this airline

Ugh. Nothing annoys me more during check in, than when someone tries to cut in front of me waving their elite status card from a lanyard.

My best experience with this was at LAX when someone actually pushed me aside claiming “she was a top level elite”. Of course, it turned out that she was not a top level elite, and the check in agent made it very clear that she was to head down to the regular check in desk. Chuckles all down the queue.

The bathroom is mine mine mine

Travel up front is usually quite peaceful, and with just 12 passengers on average, most of the cabin tends to sleep during the flight.

Sadly, as soon as the cabin lights are turned on towards the end of the flight, there are always some passengers who feel they are entitled to use the bathroom for the next 45 minutes. I’ve witnessed passengers carrying their beauty case into the bathroom and stay there for an hour.

The flight attendant hassling passenger

Let it be clear – I love flight attendants. And no, not in the way that begins with “Dear Penthouse”.

I’ve been on enough flights to know that they have a tough job, and I’ve seen them harassed by enough passengers to forgive them if they spill something or forget a drink order. But it’s the harassing passengers that really grind my gears. Spending $4000 on a plane ticket does not entitle you to annoy the flight attendant, nor does it give you the right to make unreasonable demands for 14 hours.

Some of the silliest things I’ve heard these passengers demand are “french fries” and yelling at a poor flight attendant to clean up the vomit mess they just made in the bathroom (really!).

I do not need to see you in your underwear

One of the perks of flying an international first class flight, is a set of fluffy PJ’s. Sadly, most US based airlines don’t believe in this amenity, but any top class foreign airline still provides them in almost any size requested.

Common courtesy would expect you to be discreet and pop into the bathroom for a quick wash and change. However, every now and then I still run into someone standing in the middle of the aisle, stripping down to their underwear and changing into their PJ’s. Of course, it’s also never a supermodel performing this strip tease…

Smelly feet on the bulkhead

You have to wonder what is going through someones mind when they get on board, take off their shoes, and rest their smelly sweaty feet on the bulkhead. Perhaps they think nobody in the cabin cares, or perhaps they are convinced their expensive ticket entitles them to being obnoxious.

I’ll never know, but it is one of the most disgusting things I see when I fly.

Bring the kids, but stick them in the back (and keep them there)

There is nothing wrong with bringing your kids on a trip with you. I’ll even forgive you if you got yourself into the first class cabin, but stuck the kids in the back of the plane. But please do not let that give you the idea that it’s fine to let your kids join you up front for dinner and a movie.

If the larger seat of first class means so much to you that you are willing to dump the kids in steerage, then you’d better be prepared to be separated from them for the rest of the flight. The first class cabin is not a social club.

I’ve had several flights where I was trying to sleep, only to be disturbed by a family having their usual Sunday dinner right next to me when they dragged their kids (and their meals) from the back of the plane.

I’ll sit here thank you very much!

I’m by no means an elitist, but sometimes I’ve arrived in the cabin and come across someone who I just know does not belong there. They are often pretty nervous, and are constantly looking around every time another passenger boards.

These are the seat stealing passengers. There are 2 kinds of seat stealers; those that know exactly how the system works, and those that are just plain stupid. The stupid ones don’t realize how the seat assignment system works, and figure the plane is like a bus; grab the first and best seat you can.

The other kind knows exactly how things work; they’ll grab any seat in the cabin, and when the real occupant of the seat arrives, they’ll simply grab another one. They’ll rinse and repeat until all the seats are taken (and they go to their real seat), or till the doors close and they relax in their new first class seat.

Thankfully, most airlines have a flight attendant directing people to their correct cabin, or doing a seat count, but the smart seat stealers will always try. After all, with a little effort they could be sitting in comfort instead of in the back.

Toronto Airport Opens Lounge for All Passengers

by Josh Lew on

Toronto Pearson International has announced that it is opening a lounge for all passengers. Before you start envisioning a scene similar to the chaotic free-for-all at the local buffet, you should know that entry is $35. Pretty steep for those who just want to hang out and see if they can snag a few peanuts off the bar.

What does the $35 get you? Lounge-users have access to wireless internet, printers, large flat-screen televisions and some quality food and drink. $35 might seem a bit steep, but not as expensive as upgrading to business-class or first-class just so you can spend your layover in the lounge. The lounge is in Pearson’s Terminal 1, near the international pier.

Terminal 1 is actually one of the more pleasant places in the world to wait for a connecting flight. Travelers could easily chew up a couple of hours wandering between the numerous art installations and shops in the terminal.