Better Search, Blazing Fast, Tested

Travel search engines commonly claim to produce the lowest prices or best selection. Some say they have the most accurate reviews or are quick at what they do. When we received a press release from hotel-finder Room 77 claiming “blazing fast” results, we put them to the test.

On our 25.5 Mbps DSL line, it took just 3.5 seconds for Room 77 to deliver 573 results for an overnight stay in a hotel in Miami later this month. That did seem fast so we compared it to a couple other hotel-finding sites. Hotels.com brought 437 in 3.6 seconds and Kayak returned 354 in 3.8 seconds – about the same speed-wise. But in addition to more results, Room77 delivered lower prices and included hostels in the search.

“Room 77 searches other sites for you and compares the prices right in the search results,” Kevin Fliess, Room 77’s general manager and VP of product development told Gadling. He added, “In addition to a fast and comprehensive search, we also allow travelers to earn loyalty points or pay at the hotel.”

Going a step further, Room 77 has their Room Concierge, a free service when booking a 4-star or above hotel that helps travelers identify a hotel room matching their preferences. Buyers specify what type of room attribute is most important – size, noise level or view – and Room Concierge staff goes to work finding just that room for buyers.

On Room 77 and other travel-related sites, it’s all about providing detailed, intuitive results that match what buyers want: a search process that is quick and easy.

Another site that delivers rich content fast in a very “we’re not wasting your time” sort of way is a new feature from Nerd Wallet that searches and compares airline fees.

Nerd Wallet, best known for finding and comparing credit card offers, says they “scour the financial universe to bring you any and every bank and credit union we can find, along with our own unbiased take on what various rewards programs or deposit accounts are actually worth,” on their website.

Now, Nerd Wallet’s Search and Compare Airline Fee finder, gathers information for pretty much all domestic airlines quickly and efficiently. Users can compare, say, the baggage fees of all airlines or find out all the details about one airline in a speedy and easy search.

The results at Nerd Wallet also are intuitive and consistent with predictions made earlier this year; new technologies may create changes for our future travel planning methods.

“Today, we stand at the forefront of a technological evolution in travel that we refer to as Online Travel 3.0, which recognizes the power shift from suppliers to retailers and to end consumers,” Stephane Durand, Director, Online & Leisure at Amadeus, a major provider of advanced technology solutions for the global travel and tourism industry told Gadling earlier this year.

That was just back in February when Gadling covered how travel search was becoming more personal, focused and nosy.

Then, we told of a global study that identified the online shopping behavior and future motivations of trend-setting travelers: micro-targeting information to specific consumers offering products that are actually relevant for the buyer.

Today, sites like Room 77 and Nerd Wallet’s Airline Fee Finder are delivering on that promise.

Up next, look for sites that learn from our online behavior over time and become interconnected, sharing information about us among each other.

[Flickr photo via Viernest]

Space Shuttle To Fly One Last Time

While NASA’s space shuttle program may have ended, the orbiters and other artifacts are being prepared for their new homes and the lessons learned through the program’s history are being gathered for future generations. On its way to the National Air and Space Museum, the shuttle Discovery will make one last flight later this month.

On Tuesday, April 17, NASA’s 747 Shuttle Carrier Aircraft (SCA) with space shuttle Discovery mounted atop will fly just 1500 feet above various parts of the Washington, D.C., metropolitan area.

Expected to fly between 10 and 11 a.m. EDT near landmarks including the National Mall, Reagan National Airport, National Harbor and the Smithsonian’s Udvar-Hazy Center, the SCA will land at Dulles International Airport upon completion of the flight.The exact route and timing of the flight, held in cooperation with the Federal Aviation Administration, will depend on weather and operational constraints. Live coverage of the event can be seen on NASA Television and the agency’s web site.

Discovery completed 39 missions, spent 365 days in space, orbited the Earth 5,830 times and traveled 148,221,675 miles from its maiden flight, STS-41-D on August 30, 1984, until its final landing during STS-133 on March 9, 2011.

Discovery was the first of the three active space shuttles to be retired, followed by Endeavour on June 1, 2011. The final shuttle mission was completed with the landing of Atlantis on July 21, 2011, bringing about the end of the 30-year program.


[Flickr photo via NASA Goddard Photo and Video]

Autonomous Cars Almost Ready, Drivers Not So Much

Autonomous cars, once seen only in works of science fiction, are almost a reality. The robotic version of today’s motor vehicle is promising to deliver fewer crashes, increased roadway capacity, improved parking ability and more. Car makers say the driver-less vehicles would even eliminate constraints due to the occupant’s state assessing age, disabilities or even blood alcohol level.

As Gigaom reports, the future is fast approaching.
“There is no technology barrier from going where we are now to the autonomous car,” said Jim McBride, a Ford Research and Innovation technical expert who specializes in autonomous vehicle technologies. “There are affordability issues, but the big barrier to overcome is customer acceptance.”

Research vehicles
with cameras that can see the road in all directions should be more efficient than a driver with just mirrors. Scanning lasers, vehicle-to-vehicle communications and a hive-like network linking thousands of vehicles at once for maximum safety are all elements available today.However, drivers are not so eager to embrace autonomous cars, so automakers are taking it a step at a time by gradually introducing drivers to more automation.

“People are more accepting of the idea,” Mike Kane, the Ford vehicle engineering supervisor for driver assistance technologies. “They always want their cars to do more. . . . It is going to take a decade before the masses fully accept the autonomous car, but they’ll get there.”

[Flickr photo via Daniel Dreier]

Suspicious About Hotel Reviews? You Are Not Alone

Hotel reviews come from a variety of sources. Trusted travel experts, agents and professional organizations may have delivered in the past when travelers chose an unfamiliar hotel so, naturally, people continue to utilize the resources for their future decisions. Others might check in with TripAdvisor or online travel sellers Expedia, Priceline, Travelocity, Orbitz and Hotels.com. Whoever travelers are checking in with, it’s big business with mixed results.

As reported in the Wall Street Journal, the hotel review equation is difficult to navigate. “It’s hard to overstate how important customer reviews are [to hotel sales],” said Douglas Quinby, senior research director at PhoCusWright Inc., a travel-research firm.

Common complaints about online hotel reviews stem from their accuracy. What one guest experiences and reviews turns out to be an entirely different experience for someone else.

Reviews often highlight a stark difference between commonly rated factors like the “value received” and whether a hotel “exceeded expectations” from one stay to another.

Oh, and those reviews that jump off the page as being just too good? Reviews that sound like they were written by a hotel manager looking for business? They might very well be.

In a study of hotel-review websites last year, PhoCusWright decided to remove one small national brand of hotels because the data was suspicious. “The volume of reviews was off the charts and the [rating] scores were off the charts,” said Mr. Quinby. He declined to identify the hotel brand.

Which reviews should you trust? Probably not TripAdvisor.

In February, the United Kingdom Advertising Standards Authority ruled that TripAdvisor’s advertised claim of “trusted advice from real travelers” was misleading, because fake comments could be posted without verification.

TripAdvisor says it has technology to filter reviews, weeding out problems and that customers and hotels themselves are able to police the site for fake or inflated reviews.

But do they?

“When reviews don’t match up with reality, consumers return to the site to post reviews of their own experience,” said Adam Medros, vice president of global product for TripAdvisor in the Wall Street Journal report. Hotel owners sound the alarm either when another hotel is suspected of adding in fake reviews.

“It just works,” said Mr. Medros. “The site wouldn’t have grown as it has without users coming back and saying the information was useful.”

Experts disagree.

Travel-guidebook legend Arthur Frommer told the Journal that he began printing reader letters about hotels in the 60s. After a few years, he realized that hotels were writing him letters about themselves. “I was being gamed,” said Frommer. “Hotels are so dependent on reviews that of course they will generate their own. They would be crazy not to.”

Flickr photo by notphilatall

Photo Of The Day: Easter Island P.D.


Spring is in full swing and Easter and Passover are coming this weekend. Looking for something seasonally appropriate, I searched the Gadling Flickr pool but instead of Easter the holiday, I found images of Easter the Island. This shot by davitydave especially caught my eye, showing the uniformed (and probably Chilean) Easter Island police looking rather stern and serious with their incredible and unusual view. I wonder what their “beat” is like? Do they see much action other than rowdy tourists and the occasional protest? Hey officers, I see some shady looking characters loitering down at the water.

Add your travel photos to the Gadling Flickr pool to be featured on another Photo of the Day.