Galley Gossip: What to do when the flight crew yells brace!

by Heather Poole on

You’ve just boarded the airplane, stowed your large bag in the overhead bin, smaller bag completely under the seat in front of you, and taken your seat. As passengers continue to file past you down the aisle, you place those headphones in your ears, crank up the Ipod, and recline your seat way back. This flight is just like all the other flights you’ve been on before. After the safety demo is over, an evil flight attendant comes sauntering down the aisle, stops at your row, and asks you to put your seat back up and turn your Ipod off. When you ignore her, she tells you again, reminding you that anything with an on and off switch needs to be stowed and put away for takeoff. You give her a look. What’s the big deal?

Three minutes after take-off you hear a loud bang. The crew, still strapped into their jumpseats, begins yelling Brace! Brace! Brace! Do you know what to do?

Hopefully you’ll never find yourself in the brace position, but if you are told to brace most likely the flight attendants will stand in the aisle and actually show you the different brace positions, as well as brief you on how to open the emergency exit doors and windows – in case the crew is injured and unable to get to the exit. That’s why it’s always important to look over the briefing card, particularly if you are sitting in an exit row. Because sometimes things happen without warning, like it did for those who crashed into the Hudson River onboard US Airways flight 1549 yesterday. Amazingly everyone onboard survived, including an infant, thanks to the heroic efforts of Captain Chesley B “Sully” Sullenberger and the entire cabin crew who popped opened those doors, inflated the slide / rafts, and commanded the quick evacuation!

THE BRACE POSITION:

  1. Standard brace position (facing the cockpit): Sit as far back in the seat as possible with lap belt low and tight across the hips. Keep feet flat on the floor, out from underneath seat. Rest chin to chest and bend over as far as possible, chest to knees, wrapping your arms around your legs and clasping hands under knees
  2. Standard brace position (facing the tail of the aircraft): Sit as far back in seat as possible and press head against seat back. Keep feet flat on the floor, out from underneath seat. Rest hands on knees or hold onto the seat arm rest.
  3. Pregnant women: Pad stomach area with blankets and pillows. Seat belt should be worn under the stomach, not over. Cross wrists and rest forehead on the back of hands against the seat in front of you
  4. Lap children: Place child in an approved safety seat. If a car seat is unavailable, make sure the seat belt is secured only around the adult. Place child on the seat, between the legs of the adult. Lock arms around the child and bend over child. Infants: provide support to head, neck, and body.

While it’s important to know how to brace, it’s also important to have room to brace. This is why flight attendants ask you to keep your seat backs in the locked and upright position on take-off and landing. When seat backs are upright passengers are able to get out of their row and into the aisle much easier, which makes for a quicker exit. Every second counts when it comes to evacuating an aircraft, particularly one that is sinking in the Hudson river on a snowy day in freezing temperature.

Not only is it important to keep your seat upright, it’s just as important to place all your carry on bags in an overhead bin or completely under the seat in front of you. Again, it makes for a faster evacuation when there aren’t bags blocking the aisles and tripping passengers on their way out the exit doors and windows. This is also why the exit rows must remain clear and why the seats don’t always recline in these rows. So next time I come to your row, the emergency exit row, to brief you on the window exit, it is very important to pay attention. It could just save your life.

Photo courtesy of Derek7272

Galley Gossip: A question about why I’m based in New York when I live in California

by Heather Poole on

Dear Heather,

Reading your comments about being on reserve in New York made me wonder; why don’t you fly out of LAX? I know quite a few people at United who commute west coast to IAD, but that’s primarily because you can’t get the great international flying anywhere else in the system and their seniority goes a lot further.

John in MRY

Dear John,

Good question, John! In fact, it’s a question that my own family and friends have asked often. But first I’d like to address the airport / city codes you mentioned in your question for our readers who are not familiar with airline lingo…

Back in 1995, my classmates and I were offered several base choices prior to graduating from flight attendant training. Because the bases were rewarded by class seniority and class seniority was determined by age, which made me one of the more junior people in the class, I only had three real options – San Francisco, Miami, and New York. My plan was to eventually live at each and every base the airline offered. That’s why I took the job in the first place. To travel. To experience new things. To live in different places.

San Francisco: San Francisco would have been my first choice, except for the fact that the base was (and still is) one of the most senior bases in the system. When it comes to working for an airline seniority is everything. It determines what you fly, when you fly, and days off. Not to mention, the cost of living in California was (and still is) expensive for a flight attendant. A new hire back in 1995 only made a salary of $17,000 the first year. And because only a handful of people from my training class were going to San Francisco, all of whom were from San Francisco, I knew it wouldn’t be easy to find a couple of roommates to share a small place in the short four days the airline allotted before we were all off and flying our very first trip. Though I didn’t go to San Francisco, I knew that one day I would transfer there as soon as I acquired a little more seniority and my pay checks were just a wee bit bigger.

Miami: The majority of the people in my training class wanted to go to Miami, whether they had enough seniority to hold it or not, and most of them did not. The base was (and still is) the second most junior in the system. Of course the weather is always nice, the beaches are beautiful, single life, for me, would have probably been a lot of fun, and the cost of living in 1995 was not bad, not bad at all. I remember seeing an ad in the newspaper for a one bedroom apartment near the beach for $500 a month. It seemed like a dream, a dream that I could actually attain as a flight attendant. Miami was the base for me – but there was just one other place I wanted to go to first.

New York: An hour after my silver wings were pinned to my blue lapel, I was whisked away to the airport where I quickly boarded an airplane that flew to New York. At a window seat I sat, and I’ll never forget looking out of that window at all of those twinkling lights down below as we descended into La Guardia Airport. It was a beautiful sight. Nor will I forget freezing my you-know-what off as I stood outside the deserted airport in the middle of December, two large suitcases lying at my feet, with absolutely no idea what to do next. A not so beautiful sight. I chose New York because I just wanted to go to the one base I knew I’d like the least, just to experience it, and then transfer out as soon as possible. Since I knew most of my classmates would get stuck in New York, I figured it’d be fun to experience flying life with all my new friends. As bad as it seemed at the time having to share a small house in Queens with six other full-time flight attendants, two commuters, a Border Collie named Monica, and Boris, a Russian yellow cab driver who lived in the basement, those were some of the best days of my life.

It’s been fourteen years and I’m still based in New York, even though I live in Los Angeles. Here’s why…

Seniority: New York is the most junior base, yet we have, I think, the best flying. Now, fourteen years later, I’m holding pretty good trips, like transcons from New York to the west coast. That’s one long and easy flight. If I were based in LA, a very senior base, I’d be stuck working up and down the west coast, multiple legs a day, and because flight attendants don’t get paid until the aircraft pulls away from the gate, you do not want to spend very much time on the ground, which is exactly what happens when you work multiple legs a day – waiting in the airport between flights, boarding, deplaning, etc. A flight attendant can easily be on duty for twelve hours but only get paid for eight of those hours when working this type of trip. I work a reduced schedule, so I have to make the most of my days at work. That’s why it’s very important I hold good trips in order to be able to drop them.

Reserve: Reserve, to put it quite simply, is hell. There’s is not one flight attendant I know who enjoys being on reserve. When on reserve, except for a few scheduled days off, you are on-call to the company for a month. Because New York is a junior base, my chances of holding off reserve are good. In fact, I’ve actually held off for a year until this month, and now I am just 15 people from holding off again. For me, it’s much easier to commute to work than to be on reserve, and I do hope to be off reserve again soon. Fingers crossed.

Because I love New York – There’s just something about the energy in New York City, an energy I can’t explain, that does not exist anywhere else. The moment I step off the airplane and walk into the JFK terminal, I feel alive, and creative, which is good when you write about what you do for a living. I love New York so much, in fact, that I even enjoy the brief drive through Manhattan in the dark on the way to Newark airport after being called out for a 5 a.m. sign-in on reserve, which has already happened twice this month – two days in a row. Let’s all pray it doesn’t happen again.

And that, John, is why I’m based in New York. Thanks for the question, and if you, or anyone else, have another question feel free to email me at Skydoll123@yahoo.com

Happy Travels,

Heather Poole

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Photos courtesy of (Vintage airline poster) www.allposters.com, (New York City) Morrissey

Flight attendant foils kidnappers with flight attendant training skills

by Jamie Rhein on

Heather Poole, Gadling’s very own flight attendant who knows the moves to take care of herself and everyone else on a loaded plane, brought this China Daily article to our attention. In China, a flight attendant who two guys had kidnapped, got away by using the anti-hijacking techniques she learned in flight attendant training.

The attendant, an employee of Shanghai Airlines, learned — in preparation for the Beijing Olympics — how to stay calm, act obedient, keep the kidnappers engaged, discretely untie a rope, and make a run for it when the kidnappers weren’t paying attention to her. According to the story, one of the men got into her car at a green light and forced her to pick up another man at a different location.

They took her bank card and her pin number. Her quick thinking probably saved her life. It turns out that, last July, these two guys killed a woman motorist they had kidnapped. This was discovered after she told the police what had happened and they were able to apprehend this pair.

As this story points out, one that is corroborated by Heather’s Galley Gossip post on recurrent flight attendant training, flight attendants know the moves that make a difference in air travel. Maybe their theme song ought to be “Kung Fu Fighting.” Everyone knows Kung Fu fighting, fast as lightning … although in this case, rope skills and calm were the key ingredients.


That flight attendant is something of a hero … something these women are definitely NOT. Click the pictures to find out what kinds of trouble they were getting to in the air.


Galley Gossip: Rock of Love – on the airplane!

by Heather Poole on

“When he walked aboard the flight the first thing I saw were the boots, and then the cool jeans and long blond hair. He didn’t wear any makeup and his skin was clear and soft, a beautiful complexion. Then I noticed the bluest eyes I’ve ever seen. We were flying from Orlando to Los Angeles, I think,” said my mother, who is also a flight attendant for the same U.S airline that I work for.

“I remember thinking to myself when he walked past me to his first class seat, Oh no, this is going to be a difficult flight. Because of the rock-n-roll connection. I don’t like trouble on my flights,” my mother added rather sternly.

“How did you know it was him?” I asked as I plopped down beside her on the sofa in the crashpad. Together we sat side by side watching him, the guy wearing the cool jeans and the long blond hair, on television.

“I just knew. Maybe it was the bandanna,” she said.

My mother was talking about Bret Michaels, of course, star of the reality TV show Rock of Love Bus on VH1.

So what do two flight attendants who are both on reserve at the same time do when they’re waiting for crew schedule to call and send them who-knows-where at a moments notice? They watch TV, and I mean a lot of TV. Me, I like the reality shows. I’m not afraid to admit it. My mom, she likes to watch the weather channel and Fox news. So imagine my surprise when I came home from a horrendous two-day trip, a trip that I’ll be writing about soon, and found my mother – my mother! – sitting on the sofa and watching Rock of Love Bus.

“I don’t know how he can stand looking at all of them,” my mother said, not once peeling her eyes away from all of them, all of those scantily dressed women desperate to get Bret’s attention on the television show. “They all look the same, don’t they? I’m surprised he doesn’t go for a more classy type of girl, a Jacquelyn Kennedy type.”

I burst out laughing. I mean we were talking about Bret Michaels, were we not? Somehow I couldn’t imagine Jackie Kennedy on the bus, particularly that bus!

“I just think he deserves better than this!” She pointed at the television just as one of the female contestants began dancing around a pole. She shook her head. “He’s a smart guy. Believe me, there’s a lot more to him than this show and these goofy girls.”

As I watched the man being manhandled by several half naked women, I mumbled to myself, “I can’t remember which band was he in.”

“Poison,” my mother said matter of fact. I looked at her. She looked at me. “Oh wipe that stunned look off your face!”

Now flight attendants see celebrities sitting in first class all the time. In fact, on my very first flight back in 1995 I had Goldie Hawn onboard. Last night I saw Peter Greenberg and Kanye West. After awhile you just get used to seeing them. It’s no big deal. And while some celebrity passengers make good impressions, others don’t. I won’t be going there. But trust me when I tell you that flight attendants have all kinds of celebrity passenger stories to share. Only when it comes to celebrities on the airplane, my mother is the last person to get star struck. Except for the time she chatted with one of the lead singers in the band Air Supply and the time Al Gore said hello to her in the airport terminal, she rarely ever mentions famous people.

“Why do you like Bret Michaels so much,” I asked, because…well…I know why I like him. He has a great sense of humor! But my mother?

“He just made a very good impression,” she said. “Which is why I don’t get what exactly is going on with all these girls on this bus!”

So what was it, exactly, about Bret Michaels that made such an impression on this somewhat conservative woman, my mother?

“His manners,” she said. “That’s what really stood out about him.” A few seconds later she added,” As I was refilling beverages in the aisle, I noticed him having a long and friendly conversation with his seatmate, not a young hot bimbo, but an older conservatively dressed business man. They really seemed to be enjoying each others company. He seems to be the kind of guy who can get along with anyone and everyone, and he’s one of the most pleasant passengers I’ve ever encountered.”

Which just goes to show, you can’t judge a book by it’s cover – or bandanna. And that goes for passengers and flight attendants alike!

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Photos courtesy of (Rock of Love bus) Robot_Zombie_Monkey and (Rock of Love, the first season) Hortensia V

Galley Gossip: Boeing Boeing grounded

by Heather Poole on

January 4, 2009 was a very sad day on Broadway in New York City. While it is said that all good things must come to an end, does that really have to include the critically acclaimed Broadway show, Boeing Boeing? I mean this was one trip I didn’t want to end. Ever! But when the doors finally closed and the lights went to black, I was there (along with a full house) to say Buh-bye to an era of glamour and excitement so many people love to recall.

In the comedy, which is based on the movie of the same name (staring Tony Curtis and Jerry Lewis), an American architect living in Paris is juggling three flight attendants – I mean air hostesses – all of whom are his fiancee. How can one man juggle three different women? Easy. You make sure each woman is a stewardess from a different airline – Lufthansa, Alitalia, and TWA. Then you consult a timetable as if it were a bible, marking down each woman’s scheduled layover. Of course to make it run smoothly you must employ an overworked and disgruntled housekeeper who acts more like an air traffic controller. But when an old school chum comes into town things are turned upside down. As most of you know, schedules change and flights get delayed, resulting in turbulent chaos. That’s where the fun began.

While the simple set never changed, the talented cast took the audience on a fun filled ride. In fact, it was so much fun that I was barely conscious of the guy rustling a paper bag full of who knows what in my ear, or that my knees were practically under my chin, and that I could barely move my feet because the seating was so tight – much like a cramped middle seat in coach. Not to mention I purchased the cheap tickets that put me near the ceiling of the intimate, but ornate, Longacre theater, a beautiful theater that was built in 1913.

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The talented cast gave an excellent performance. I wonder if they could imagine the impact they had on the audience that night, the night they took their very last bow. As I looked around at all the people standing and clapping enthusiastically, I couldn’t help but wonder how many actually had a connection to a particular airline. Or were they aviation enthusiasts? Or were they just there to see a good show? Probably all of the above. And like that the show was over, the lights went to bright, and we all slowly filed out of the building, Playbill in hand, and onto the cold dark streets of New York.

“Boeing Boeing is done? Over? NOOOO! ” wrote our own Gadling writer, and pilot, Kent Wien when I mentioned I had seen the very last show. “I didn’t get a chance to see it! Is it going to pop up anywhere else?”

Pop up again, it will. Boeing Boeing will be back, touring in the fall of 2009.