Fuel surcharges on cruise ships make unhappy consumers

by Jamie Rhein on

When some cruise lines began adding fuel charges to their price tag the beginning of February, passengers have begun cry foul. The basic idea is that you have to give people fair warning of increases and there needs to be rules in place for how increases are added. It can’t seem willy nilly, otherwise people get their rankles up. Also if there aren’t regulations on how prices are doled out, who is protecting the consumer from a surcharge filled life?

Since the Florida attorney general has noticed the 150 (plus by now) complaints he received from customers, he is looking into the matter. Because Florida is a cruise ship hot spot, his findings are important to the industry. No one is arguing that costs to cruise ships have risen because of fuel costs, but how to get the money fairly is a question. The concern is that people are told one price on a brochure and then find a hefty fee added under a line item called “fuel surcharge.”

From my understanding of the issue, is that people bought their tickets prior to the February 1 date and the surcharge was added after the purchase. The question is, can you charge people retroactively? Cruise lines are saying yes because the passengers were told in advance of their purchase so that they could cancel. I wonder how big the print was on that piece of information? Why wouldn’t prices of cruises be higher? The fuel surcharge is on average $5 per person per day. Why not just say as of February 1 a five-day cruise costs $25 more.

The customers are saying, no way, no how. You can’t switch ponies. (Animals are not really involved. I’m using this as a metaphor.) Ed Perkins, a writer on consumer travel issue with Tribune Media Services outlines the argument here.

It seems to me that if fuel surcharges are to be allowed they should only be charged to people who bought the tickets from February on. Can you imagine what would happen if cars had a fuel surcharge that was retroactive? Let’s say you bought your gas at 2:45 on a Wednesday afternoon and by 3:00 the gas went up by a quarter because of sudden increased prices and those who bought gas earlier should have paid more. Therefore, if you got 10 gallons of gas, you would have a retroactive fuel charge of $2.50. The gas station companies could send you a bill in the mail.

Another question I have is why isn’t their fuel surcharges on food in the grocery store? Each item could have a few cents added to its cost under the guise of fuel surcharge. The idea of surcharges seem fishy to me. Just tell me the price and let’s be done with it so I can enjoy my Mai Tai on a tropical beach without feeling like I’ve been fleeced.

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WHS tentative list: Places to love — Okefenokee National Wildlife Refuge

by Catherine Bodry on


For the Gadling series “World Heritage Site new “Tentative List”: Places to Love” we covered the 14 sites that have been submitted for possible inclusion as an official World Heritage Site in the United States. The sites were not posted in order of importance or in the order they appear on the list — this is the last site covered.

Number: 12

Name of Site: Okefenokee National Wildlife Refuge

Location of site: Georgia/Florida

Reason for importance (in a nutshell): This site embodies the Okefenokee Swamp, a large, intact wetland that houses the headwaters of two rivers. It also has undisturbed deposits of peat. The vast, saucer-shaped bog was once part of the ocean floor, and the swamp is one of the oldest and most well-preserved freshwater areas is the US, according to GORP.

Catherine’s take: It’s got more going for it than a name that’s fun to say; intact wetlands are hard to come by these days. The photo I found was so beautiful I had to make it larger than usual. And besides, if we run out of oil we can just burn the peat, right?

Photo of the Day (1/28/08)

by Iva Skoch on

This was taken a few days ago by Coralee Skoch, down in Key West. She took part in the Key West Race Week, and here are a few boats coming in after a long day of sailing. I just love the way the setting sun shines through the sails.

Underwater Florida: There’s a spring with your name on it

by Jamie Rhein on

A friend of mine moved to Florida recently and has discovered the wonders of Florida’s underwater scene. Actually, he hasn’t made it to any of the places that he’s salivating over whenever he browses the Web site underwaterflorida.com, but he’s planning upcoming outings for whenever he has time off from work.

He showed me the section of the Web site that lists many of Florida’s freshwater springs by region. If you click on each one, there’s a description about what makes a particular spring unique from another. For example, Rainbow Springs is one of the clearest in Florida. Here you can snorkel, canoe and swim. There is also a hiking trail and tropical gardens. As I’m sitting in gray, cold Ohio, tropical gardens sound divine.

DeLeon Springs caught my attention, but it has nothing to do with the fountain of youth. What it does have something to do with is the Civil War. There used to be a sugar mill here that was burned down twice by Confederate soldiers. Now you can canoe and scuba dive.

Hearing my friend talk about the places he’d like to go (he’s up in Ohio for the holidays) reminds me of what is so alluring about moving to a totally new state, country or even a new town. Although, there’s a certain coziness about living in one place for a long enough time that it’s as comfortable as an easy chair, and you’ve been to the same dentist or mechanic so many times that you don’t even have to remember how to get there anymore, there’s an edginess that’s missing.

That crackle of excitement when learning to navigate the unknown and making new discoveries is hard to come by when settled down–which is why travel is as necessary as breathing. Moving to Florida, particularly this time of year, makes sense to me, particularly when there are more than 30 springs listed with directions on how to get there. Of course, moving means packing and that’s another story. Still, Skybus flies to Florida and the next round of cheap seats should be posted soon.

Making Christmas festive while on the road

by Jamie Rhein on

While the song might say, “There’s no place like home for the holidays,” being on the road offers the excitement of places new and getting away from it all. Particularly, if staying at home means endless hours of decorating, baking cookies, and trying to make a day “perfect.” Instead of feeling relaxed with that holiday glow, you’re left feeling frazzled and about ready to bite someone’s head off.

Being on the road also avoids the let down feeling after presents are opened, the food has been eaten and darkness has set in because it’s winter and 5:30 pm (or therabouts), at least if you live in the northern hemisphere. However, being on the road can be a let down if you like the holiday trimmings and want to have some visual markers that a special time of the year is in one’s midst.

I’ve been on the road a few times on Christmas, and being one of those people who adore the holiday, but also adore travel, I have found a few ways to combine the best of both. Tinsel is a good place to start.

One Christmas we headed to Nepal to trek from Jomsom to Pokora on the apple pie trail. In my backpack, I packed a long tinsel garland, a silver musical bell that shook and played three Christmas songs when you smacked it, and stocking stuffers for the friends we were traveling with. I asked for everyone to give me one clean sock to put their loot in, including those gold foil covered chocolate coins. We also did a name draw where each of us received on nice present from someone in the group. Christmas Eve I pulled out the the bell and the garland to decorate the small, rough guest house we were staying at for the night. We also had gifts for the guest house owner, her kids and our guide and sherpas.

Another Christmas was spent in Ho Chi Minh City, Vietnam. It was my son’s first Christmas, and my daugher was nine. I bought some wall decorations, Santa hats and their stockings with us in our suitcase. While shopping Christmas Eve, I found some more Christmas ornaments to add a festive flair to our hotel room.

Last year, we went to Florida for Christmas. Christmas Eve was spent in Orlando. My four-year-old, soon to be five year-old, was happy to see traveling didn’t mean forgoing Santa and a tree. I bought a small table top tree, ornaments, a nativity scene and my kid’s stockings along. The tree even lit up. In each hotel room we decorated the tree and hung up the stockings. It established each place as “home.” Redecorating the tree went fairly quickly, and repacking was a me and kids’ task. The ornaments fit in a tupperware container so packing was easy and kept the ornaments from getting tangled. Toilet paper squares work wonders.

And, don’t forget to bring a favorite holiday CD along with you. Music works wonders for creating a joyous mood. If you have any ideas that you’ve tried on the road to help make the season bright, let us know.