The top 5 myths about getting upgraded

by Grant Martin on

Business class. The promised land in the front of the aircraft with wider seats, free drinks, meals and checked bags. Who wouldn’t want to take the opportunity for a free upgrade once in a while?

Yes, it is possible to purchase a coach ticket, work the system and get upgraded to the front of the airplane. Is it easy? No. Is there an inexpensive shortcut? Not really. Contrary to many empowering articles out there, upgrades are a tightly controlled, regimented benefit that are doled out to only a few deserving passengers.

Many of the oft repeated tricks to sneaking up front have expired with new technology, prolific resources on the web and plain old common sense. So we’ve compiled the top five myths about getting upgraded to save you time and embarrassment at the airport. Read on for the details.1. Dress to impress: We’re well past the days when passengers dressed up for the pleasure of flying on an airplane. Any ticket agent, gate agent or flight attendant knows that people from all walks of life fly in business class. There are days when the Fortune 500 CEO wears a hooded sweatshirt and buys a first class ticket and days when the neighborhood plumber has enough miles to upgrade. Either way, if you dress nice thinking that you’ll be selected for an upgrade, you’re probably just going to be uncomfortable in coach.

2. See an empty seat? Grab it. Flight attendants have manifests that show which passenger is sitting in which seat and whether or not they got upgraded (haven’t you ever seen Executive Decision?). So if you happen to find a seat up front that hasn’t been taken and are able to slip in, they’re going to notice during the preflight checks and you’re going to get the boot.

3. Ask the flight attendant for an upgrade. Flight attendants have no control over who gets upgraded when – there always might be one last business class passenger coming down the jet bridge right before departure, so they can’t give away a seat. After the boarding door is closed? Maybe if you’re discreet, but with everyone watching, the flight attendant will most definitely say no.

4. Ask the ticket agent to put a special code on your e-ticket. This just doesn’t happen. Any request for upgrades are managed by a different system that’s independent of your reservation. If they add anything to your ticket or boarding pass it’s going to be SSSS.

5. Be charming and polite. While airline employees will surely appreciate your kind behavior, any deviation from the set upgrade process shows favoritism and is something that the agent could get nailed for. Shouldn’t you always be charming and polite anyway?

It’s important to remember that behind paid upgrades, the entire engine behind getting moved up front is fueled by elite status, the preferential treatment that one earns after flying a certain high volume of miles — usually over 25k. If you’re close or you think that you’ll get close to that limit this year, you should check out Gadling’s Guide to Mileage Running.

So the fact of the matter is, 90% of upgrades are managed by a computer system that automatically upgrades those who pay for an upgrade and elite passengers that worked hard to earn them. The other 9.5% of upgrades are handled by gate agents at the airport who sweep up any elites or paid upgrades that fell through the cracks. That remaining 0.5%? That’s your window of opportunity. Better think of a creative approach.

Galley Gossip: Swine flu on the airplane (a few things you can do)

by Heather Poole on

Today I’m flying from Los Angeles to New York to start my reserve rotation for May. I’m bringing my son along with me. He’s two. Because my husband travels on business often and I’ll be on-call, my son will be spending eight days with grandma and grandpa. Oh sure I’ll take the train out to see him in-between trips. That’s not the problem. The problem is with all this talk about swine flu, I can’t help but be a little nervous, not for me, but for him!

We’ll be traveling by plane and in New York where 75 people in Queens were recently diagnosed with the disease. Did I happen to mention my crashpad is in Queens? I’ll have zero control over where I’m going and how long I’ll be there. When I voiced my concerns, here’s what a few of my friends had to say…

  • “Heather, I think there’s a Mexico City layover with your name all over it! Hee, hee!”
  • “Don’t think you have to go to Mexico, Mexico will come to you. Start a new trend, nothing is hotter than a flight attendant with a Michael Jackson mask on! If you rock the body condom from the movie Naked Gun, I want to be there!”
  • “Every time I wake up in the MEX layover hotel I breathe a sigh of relief that I wasn’t crushed in an earthquake overnight. Now if I can just not breathe while down there . . .
  • “The only other thing you need besides a diagnosis is a company that’s not completely irrational and predatory about sick leave use. The company has denied me sick time, garnished pay for the days missed, and said to the union, “grieve it,” which is a years-long process.”
So what am I, the flight attendant, required to do if I see a passenger who may be exhibiting swine flu like symptoms?

  1. Isolate the person as much as possible.
  2. Contact the airline physician on-call. What I would actually do is call the cockpit who would then contact the ground who would then pass along important information.
  3. The airline I work for is providing extra gloves and thermometers for flight crews to use, as well as masks for passengers who may be infected.

Please note: As of April 26 there have only been mild cases of swine flu reported in the United States and most people have made a full recovery.

As of today, Argentina and Japan are the only two countries I’m aware of that are taking action. If you are flying into Argentina, all passengers and crew will be required to fill out a form that ground personnel will be distributing in order to enter the country. If you are traveling into Japan, all passengers and crew will be quarantined. That means passengers and crew will be required to remain on board the aircraft until Japanese health officials come on board and clear the flight.

Remember that post I wrote not too long ago about the sick passenger who didn’t ask for much (just my next unborn child), well if I had her on board a flight today I’d definitely wonder if she had the flu – as well as whether or not she was crazy. Honestly, I have no problem helping sick passengers, but at the same time I really don’t want to get sick and bring whatever it is they may have (or may not have) home to my son. Remember, he’s two! So what am I going to do (that you can do, too) in order to make sure this doesn’t happen?
  1. Wash hands often with soap and water (I’ll be packing travel size antibacterial hand lotion)
  2. Cover mouth when coughing or sneezing (use the inside of your elbow, not your hand)
  3. Report anyone who may appear sick. Passengers can report to a flight attendant who will then pass along the information to the correct authorities.

Peter Greenberg, the travel detective, doesn’t seem to be all that concerned. Yesterday he wrote on Twitter.com..

Remember SARS? I traveled at that time to Hong Kong — when hotel occupancies were around 3%. Had one of the best travel experiences ever. And how about the avian flu? About the only people infected (and there were incredibly few) were those who actually worked on chicken farms.”

I have to admit that Peter actually made me feel a little better about flying. Even so, I did what every flight attendant has probably already done, I went online and plugged the words SWINE FLU and FLIGHT ATTENDANT into the search engine. Just to see if anyone had it. So far so good. No one has it. Thank god! Here’s some other interesting information I found online concerning flight attendants, passengers, and the swine flu…

USA TODAY wrote… the USA’s largest flight attendant union, says it is directing members to keep an eye out for flu-like symptoms, especially on trips to Mexico. “We’re also pushing airlines to supply gloves and masks.” If a flight attendant observes a passenger with flu-like symptoms, the procedure is to isolate that person as much as possible, Caldwell says. So far, the travel industry is trying to accommodate travelers’ fears. Nearly every U.S. airline with routes to Mexico is waiving cancellation fees or rebooking flights.

Barcelonareporter.com wrote..The union STAVLA, a union that fights for the rights of flight attendants has condemned the airline for not allowing attendants to wear gloves to protect themselves against possible Swine flu infection. A source within the union said it had reiterated a request first made in 2003 for flight attendants to wear gloves when handling biological waste that is generated aboard, this request was put to the Health and Safety Committee and denied.

STAVLA, which has announced that it may take legal action against Iberia, has stated that each flight attendant assigned to the overseas fleet is in contact with about 33,000 passengers a year and has stressed that flights go “several times a day to Mexico.” The union said that after a circular sent to employees yesterday Iberia said ” it only allows the use of gloves by the flight attendant serving a passenger who, in his opinion, is affected by the infection.”

The union representatives of flight attendants recalled that the Regional Institute of Occupational Safety and Health at Work (IRSST) in Madrid has admitted that biowaste requires protective gloves, but “Iberia the practice remains prohibited for reasons of image” .

THE DAILYRECORD.COM wrote…

Q: What can flight attendants and gate agents do?

A: At the airport, gate agents can notify CDC officials at the airport to check waiting passengers who exhibit flulike symptoms. On board, flight attendants are authorized to isolate a sick traveler from the rest of the passengers if possible. Flight attendants also are authorized to dispense face masks to passengers who exhibit flu symptoms.

Have you booked a trip to Mexico and can’t decide what what to do – whether you should stay or go? And if you do decide to stay home, how do you get a refund? Click here for answers

Photos courtesy of (passenger) Wendy Tanner, (flight attendant) Aaron Escobar, (hands) Cafemama – Flickr.com

Tips for flying healthy and staying that way

by Jamie Rhein on

First of all, I don’t do any of the things you are supposed to do to stay healthy when flying. I tend to turn into a hamster the night before a flight which means I’m busy into the wee hours of the morning nesting and packing, packing and nesting. It helps me relax.

What I do do that is offered as a staying healthy tip while flying is drink plenty of water. Jane Brody, in her article in the New York Times, also suggests the following:

  • Take 1,000 milligrams of vitamin C and echinacea right before flying. Brody swears by this. Why not? It couldn’t hurt.
  • Prepare for the trip well in advance and get plenty of rest to lessen stress. Like I said, I don’t do this, but it sounds sensible.
  • Don’t drink alchol and limit caffiene intake to keep membranes designed to protect you moist.
  • Wash hands often and keep them away from your mouth and nose. Also sound advice. I do this most of the time.
  • Book an aisle seat in order to be able to walk around easily and avoid blood clots.
  • Wear compression stockings when on long flights also prevents blood clots.

Brody developed her methods after she caught bronchitis along with several of her fellow travelers. She was with a group, so was able to track who became ill.

In the article she also highlights why knowing how to stay healthy is particularly important. Flights are becoming longer in some cases which ups the risks. Also, passengers are becoming older. Because older people have more health risks, they need to be more aware of precautions to take.

For example, people who have heart or respiratory problems need to know if they may need supplemental oxygen while flying. People who have cancer, are overweight or who have had surgery also need to check with their doctors to find out their fitness to fly.

Although I haven’t become sick from a flight that I know of, Brody’s article is a good reminder that “an ounce of prevention is worth a pound of cure.”

Still, if it’s an international flight, I most definitely will keep drinking the wine–just one glass–maybe two. If it’s free, it’s mine. I’ll also drink coffee, but not as much as normal. I love coffee, even if it’s not all that good and in a Styrofoam cup with white powder with scary ingredients instead of Half and Half that I normally use.

Got an SSSS on your boarding pass?

by Grant Martin on

Ever wonder why you seem to get patted down all of the time when you’re going through security at the airport? Or why they selected you at all?

The way that the TSA identifies threats is a complex process, but one way they have of adding a layer of security is by using your boarding pass against you. Specifically, the letters “SSSS” written on your pass mean that you need to get secondary screening, that is, a pat down and a quick search and swab through all of your belongings by a TSA officer.

That SSSS can come from a variety of sources – if the TSA agent who checks your ID at the beginning of the security line notices something strange about you or your or itinerary, he or she may write the code on your boarding pass and the agent at the metal detector will see it and pull you aside. The airline might also add the code when your document is being printed, perhaps, for example, if you purchased a high price one way ticket. Alternatively, a mean friend might write it on your pass when you’re not watching just to watch you get shaken down.

So is there any way around it? If the code comes from a programmatic source, there isn’t much you can do besides get to the security checkpoint early, be prepared for the worst and hope that your agent doesn’t look too closely at your pass. If the code shows up mysteriously after you were a jerk to a ticket or TSA agent, well, it might be a good idea to be more polite next time.

Flight attendant rumors: What your oversize carry-on costs her (or him)

by Jamie Rhein on
Let’s say you’ve opted to carry on your luggage, the very luggage that is a wee too big to fit in the carry-on size box at check-in. You saw the box, but you really didn’t look at it that closely because it seemed your bag would fit–it should fit, and who really checks anyway?
As it turns out, FAA does check such things. At least, from what I’ve heard from a very reliable source, they’re starting to now. If you bag is too big for the bin, but makes it onto the airplane, the flight attendant who let you squeak by, can get fined for being generous.
The flight attendant can also get fined if she or he lets you:
  • Use your electronic device when you’re not supposed to
  • Get out of your seat when the seat belt sign is on, no matter how badly you have to GO.

This very reliable source personally knows a flight attendant who was recently fined almost $2,000 for such infractions.

Rumor has it that this enforcing rules business has pepped up recently as FAA staff hop on flights, thumbing through rule books, and keeping a watchful eye up and down the aisles to find out if flight attendants are doing what they’re supposed to be doing. No, it’s not that flight attendants are supposed to make us–the passengers–miserable, they’re supposed to keep us safe. Haven’t you been reading Galley Gossip?

Unfortunately, what I see happening is that flight attendants are being put in the middle of airline regulations, especially the one about carry-on size since some airlines have shrunk the allowable carry-on size in order to get people to check bags so they can collect the checked bag fee. This means the flight attendant and passenger relationship may feel more adversarial.

If you are going to try to sneak that bag on, or get out of your seat to go, just keep in mind that your actions may cost money to that flight attendant who smiled and said “Hi” when you got on board.

Also, because of FAA’s pepped up vigilance that flight attendant is going to be watching you more carefully. Watched people watch other people. That bag may not make it on after all. And remember to visit the women’s or men’s room before you get on the plane. And when it’s time to turn off that electronic device, don’t plead just one more minute.

According to Conway L, who posted this picture, the bomb decal on his bag didn’t create a stir. If the bag was a bicycle, that might have been another story.