Forgetting to earn miles when pre-ordering the iPad

by Amy Chen on

I was amused to read that on Day 1, about 120,000 iPads were sold on “a product that 99.9% of purchasers haven’t touched or for that matter, even seen in person,” CNN reports.

I’m embarrassed, but not for the reason you’d expect. On Day 2, I pre-ordered the 3G version of the iPad, due to start shipping in late April. In my eagerness to get my hands on the tablet, I committed a rookie mistake: I forgot to access the Apple Online Store through United Mileage Plus Mall.

For some reason, online shopping is the one mileage-earning opportunity that I often overlook. I’ve even gone as far as bookmarking the Mileage Plus Mall page in hopes it’ll remind me. But no, I forgot — again.

After buying the 64GB model ($829) and a case ($39), my total came to $945.05 with taxes. I’m kicking myself because had I remembered to log in first with my frequent-flier account, I would’ve earned 945 miles toward my United account. (The Apple Online Store lets you earn one mile per dollar).

If I end up buying a dock for the iPad or a wireless keyboard ($69), I’ll try to remember my own advice. Feel free to remind me.

On the road with a Gadling mileage runner

by Grant Martin on

Whether you ethically believe in the mileage runs or not, they play a serious, vital role in many frequent flyer’s lives. The concept, in case you’re unfamiliar, has to do with flying around willy-nilly at year’s end solely to reach a certain number of earned-miles. In turn, rewards are given to loyal passengers who fly these high volumes, often so great that it’s actually worth the cost of flying those extra few miles.

I found myself in the above situation as November came to a close this year, 7,000 miles short of reaching 100k on American Airlines, a status that they refer to as Executive Platinum (EXP). Flashy. With said status comes a variety of perks: extra bonus miles when traveling, free upgrades and waitlist priority to name a few. To most, however, the biggest perk is called an EVIP, or System Wide Upgrade, a voucher that effectively lets passengers book a ticket in coach to anywhere in the world and then upgrade to business for free.

Very simply put, one can thus purchase a $700 ticket to Tokyo and use an EVIP to ride in business class next to someone who paid $3400 for a proper revenue ticket. It’s a great perk for those who have time or fly enough to earn EXP. And frankly, if the goal is nearby it’s worth spending the few hundred dollars to reap these rewards over the next year.

Going back to November, I projected the number of miles that I would be short and realized that I needed to scoop up a few more before year’s end. So I began to construct a mileage run, a trip taken purely to soak them up. Destination? Duration? Unimportant. The right amount of miles in the right amount of time? Key. Here’s how it came together: Tools and Strategy

The obvious goal of a mileage run it to earn as many miles as possible for the lowest amount of cost and time spent. There are a few tools to search for fares by distance against cost, but the best is Farecompare. Using their Flyertalk tool, you can sort by Price Per Mile (PPM) and distance. It’s true FC will give you a ton of false positives, but patiently working through the schedules and availability will pay off in the long run.

In my case, I needed to fly at least 7,000 miles in under a weekend, so I limited my search to Europe and South America, eventually sifting out a $450 fare from Chicago O’Hare to Frankfurt, Germany that I could take departing on Saturday and returning on Sunday — on the same airplane, no less. Using the webflyer mileage calculator, I verified that this would earn me 8660 miles, so I booked the fare.

On the Road

After a night out with friends on Friday and a full day of work on Saturday, I left for O’Hare from work at 5:00PM for my 7:30 flight. In my messenger bag?

  • T-shirt and undergarments
  • Laptop and charger
  • Book: The Corrections by Jonathan Franzen
  • iPhone with a wide spectrum of TED videos

By 6:15 I’m in terminal 3 of ORD, ambling slowly towards the K gates and marveling at the grandiose holiday decorations. As an AA platinum member on an international itinerary I get free access to the Admiral’s Club, so I step in for a handful of pretzels and to pick up a complimentary Vitamin Water, then I’m at the gate five minutes before boarding.

Seat 21A on this Boeing 767 is part of the first exit row just right of the boarding door, and I’m joined by a nearly silent, middle aged man in the seat next to me. We push back right on time and I watch UP as I eat my dinner, then listen to This American Life until I fall asleep.

Frankfurt

Despite light flurries in Frankfurt we land on time in the German metropolis, dazed from a few short hours of sleep. With three hours before my return flight, there’s no time to go into the city (or leave the airport, for that matter,) but there’s plenty of time to explore the airport.

With no checked bags I vault through customs, the distracted passport control agent absentmindedly stamping my passport as I held it out to page J. He never even looked at the photo. And as I break out into the bright arrivals hall, the buzz of Frankfurt International Airport consumes me.

Time to check into the Admiral’s Club. Going up a few floors I randomly pick a direction and start walking, looking up at the massive departures board as I pass underneath. Oslo. Copenhagen. Mumbai. Chicago isn’t even on the list yet, but when I look down I happen to see the AA check in counter so I amble up.

“Is it too early to check in?”
“Nope,” the security agent smiles, “Where are you coming from?”
“Chicago.” She raises her eyebrows. “Needed the miles.”
“Oh, ok.”

Both veterans of the security question volley, we do the normal dance: Yes, I packed my bag this morning in Chicago. Yes, it’s been with me this whole time. No, I have no weapons. And then she points me to the ticket counter where I pick up my boarding pass and get directions to the Admiral’s Club.

In five more minutes I’m sitting in a leather chair above the departures hall, poking at a massive German pretzel and waiting for the shower queue to clear up. Between the lounge facilities and the in-terminal grocery store I spend the next hour cleaning and waking up, the products of which are a clean change of clothes, hot shower and two purchased containers of fried onions (great for hot dogs!)

Briefly before boarding, the lounging passengers in the Admiral’s Club are paged, and the slow return to the aircraft commences for our 2:30PM departure.

Return

Seat 21A is just as I left it, refusing to lock into its upright position and slightly uncomfortable. A new pillow and blanket have however been left for me which I unwrap, unfold and immediately proceed to fall asleep under.

8 hours goes pretty fast when you bring a fully charged laptop, research papers and videos along the way — and even faster when you sleep for most of it. Before I know it I’m passing back through the jetbridge and into the halls of O’Hare immigration, 30 minutes prior to my scheduled arrival of 5PM on Sunday.

The Department of Homeland Security officer greets me with a nod as I approach his glass cubicle, and doesn’t even flinch when I tell him that I was on a mileage run. With a quick flick of his wrist he stamps my passport, then I pass straight through baggage claim and back into the open terminal, 22 hours and 8600 miles after I arrived.

Wrap up

So why don’t airlines just sell elite miles to passengers rather than making them fly in circles? They could sell the seat to a person who wants to travel and the mileage runner can stay at home and relax.

Partially because elite status needs to be earned. Any random exec shouldn’t be able to purchase the perks that many, loyal travelers spend weeks on the road cultivating. It’s a rite of passage, so to speak.

It also builds brand loyalty. When you scratch the airline’s back and spend thousands of dollars with them, the small tokens that they return to your mileage account make traveling that much easier. Everyone wins, in a way — it just takes a small amount of effort to get things started.

Ready to book your own run? Start with Gadling’s own guide to mileage running.

Frequent fliers turn dollar coins into easy miles

by Aaron Hotfelder on

In the why-didn’t-I-think-of-this department, The Wall Street Journal wrote earlier this week about a brilliant scam plan that hundreds of frequent fliers undertook to essentially get thousands of frequent flier miles for free. According to the article, people were using credit cards with mileage awards to purchase thousands of Native American and presidential $1 coins for face value from the U.S. Mint, then depositing the coins directly into their banks when they were delivered.

A San Diego traveler named Patricia Hansen purchased $10,000 in coins from the Mint to earn 10,000 frequent flier miles. A New Jersey man bought $15,000 dollar coins and says that he had the UPS man load them directly into his trunk. The mileage trick was made even more profitable because the Mint paid the shipping charges on the coins.

A commentor who calls himself “Mr. Pickles” over at FlyerTalk, a forum where a community of travelers share tips and tricks for racking up miles, claims to have purchased $800,000 in dollar coins before depositing them into a number of different banks. He even posted photos of the coins when they arrived.

According to the Journal article, U.S. Mint officials were alerted to the miles-for-nothing program in late August of this year when they “noticed a sharp uptick in ‘large repetitive orders’ from a group of individuals… At about the same time, the Mint received reports from banks around the country that coins were being deposited that were still in their U.S. Mint boxes,” according to Mint spokesman Tom Jurkowsky.

Said Mr. Jurkowsky, “Is this illegal? No. Is it the right thing to do? No, it’s not what the program is intended to do.”

By the way, the scheme is still being tried by a few hardy folks over at FlyerTalk. Check out FlyerTalk’s FAQ about the program– including whether you can still take advantage of it– here.

For a more conventional way to rack up miles, check out Gadling’s Guide to Mileage Running.

Airline secret societies

by Tom Johansmeyer on

There’s a special type of membership level, but the airlines don’t want you to know about it … unless you’re dropping an easy $50,000 a year on full fare tickets with the same airline. The topic, which comes up from time to time, is in the headlines again thanks to the work of George Clooney and Vera Farmiga in Up in the Air.

American Airlines is mentioned in the flick, but the carrier won’t talk about the subject itself. No details have been released on how to attain these levels of air travel greatness, except the obvious: you need to be a rich frequent traveler or control a company where a lot of people are on the road all the time. The perks of this secret society include fantastic upgrades, bat-phones to experienced agents who answer on the first ring, priority check-in, lounge access and airport escorts when you’re layover’s about to go under. Simply, it translates to real customer service, a rarity in this industry.

Status has become a commodity, with double miles bonuses and other tricks helping frequent flyers amp up their accounts faster, a side-effect of airlines looking to make their passengers as loyal as possible. Because of this, anyone who wants to be a real player — e.g., American’s ConciergeKey, Continental‘s Chairman’s Circle and United‘s Global Services — will have to pierce the inner circle.

Only 20,000 of United’s 1 million program members were allowed into United’s program, which requires 100,000 miles or 100 segments. Delta is the most secretive, with Executive Partner status, which has been replaced by Diamond Medallion level status, requiring 125,000 qualifying miles or 140 qualifying segments.

Okay, so you can figure out all the basic benefits — just like every other status, only faster and bigger and bitter. And then, it isn’t hard to let your mind wander to such upsides as confirming upgrades 120 hours in advance (instead of 100 hours). But, this only scratches the surface. Forrester Research reveals that airlines know which planes have the greatest VIP density and use this to assign gate priority. A Continental passenger and Chairman’s Circle member — who took more than 300 flights and traveled more than 400,000 miles (no bonus miles tucked in there) — was able to finagle some time on an MD-80 slight simulator, because the airline values his business.

See, it is possible to get some love from the airlines. You just have to be ready to spend an absolute fortune … and make the airline need you.

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Airline elite status – does it still have any value left?

by Scott Carmichael on

When I started my frequent flying back in 1998, obtaining elite status on an airline was not really high on my list of achievements. Then, when I started to pay attention to the people around me, I realized I was wrong. Back then, elite status on an airline was the one thing that helped make flying even more enjoyable.

Forget good food or a snack at the airport – getting preferential treatment when things go wrong, or the occasional free upgrade makes a real difference. After about a year of heavy flying, I had reached top tier status on three airlines, and was on my way to a fourth.

Nowadays things are different. Elite status is not just a luxury that can make your trip a little more bearable, it’s what you need if you don’t like paying for checked bags, or if you don’t like spending an hour in the security line.
In recent years, the value of frequent flier status has plummeted –

  • Certain elite perks are now being sold at check-in or as a paid membership
  • Elite level bonus promotions are making it much easier to become a top tier member
  • Additional levels are being introduced, lowering the value of the current top tier
  • Credit card promotions are making it possible to be top tier without ever flying
  • Status matching is more popular than ever


Certain elite perks are now being sold at check-in or as a paid membership

In the past, perks like preferred seating, priority boarding and special security lines were reserved for passengers with airline status or those that were booked in a premium cabin. Nowadays, airlines are moving towards the à la carte system, selling many of those perks to non-elite members.

A good example of this is something I took advantage of on a recent flight – I was stuck in coach, and had a very bad boarding group assignment. When I checked in at the airline kiosk, I was offered an upgrade to first class for just $50. This means I was able to take advantage of priority boarding, get a decent meal and fly in comfort for just $50 more.

To me, this is a win-win; I get a better seat, and the airline makes $50 it normally would not have earned. To the people up front that paid full price for their seat, it would appear unfair, and it means there is one seat less for elite passengers hoping for an upgrade. On some airlines, the upgrade systems prefer to sell the seat to anyone willing to pay for it before giving it away for free to elites.

Elite level bonus promotions are making it much easier to become a top tier member

When you chat with frequent fliers, you’ll often get a feeling for their sense of entitlement – many of them will also mention how they reached their elite status. Terms like “I made it the hard way” are thrown around to make it clear they reached the top tier by actually flying a lot.

Take for example the newest promotion by US Airways – their reduced qualification levels mean you can be “elite” after just a couple of flights. More elite members = more people fighting for perks. We could be sitting next to each other on a flight and have the same status, but only one of us had to actually fly all year to earn that status.

Additional levels are being introduced, lowering the value of the current top tier

On United Airlines, the top tier in their mileage plus program was always “1K”. 1K passengers flew 100,000 miles or 100 segments. Once they reached this, the airline would hand over a bunch of nice perks. Then, back in 2003, the airline started a non-published level called “United Global Services”. The program is not part of their Mileage Plus program, and is offered on an invitation only basis.

The reason behind this was simple – too many people were making the 1K level without actually spending as much as the airline wanted. Clever travelers could become 1K with just a few thousand dollars in tickets – which is lower than the price of a single business class international ticket.

With the 1K level came an envelope containing several upgrade vouchers (these are now electronic), and smart travelers could convert those into thousands of dollars in premium cabin trips, far exceeding the value of the tickets they purchase to make 1K. On frequent flier chat boards, it became a sport to make 1K for as little as possible.

The new “UGS” level aimed to reward those passengers that actually spent a lot of their money with United Airlines.

The UGS level didn’t have any of the documented perks of 1K, but it is obvious that UGS members get preferential treatment. What this meant to 1K members is that they were suddenly no longer at the top of the pecking order. If someone was eligible for an upgrade, they airline would pick the UGS member first.

Credit card promotions are making it possible to get closer to top tier without ever flying

Very few cards actually offer “EQM’s” (elite qualifying miles), but there are a couple of them that give a decent EQM bonus upon reaching certain spending levels.

Granted, you won’t become top tier with the average household spending pattern on a credit card, but heavy business spending can often contribute as much as 25% or more towards elite level qualification.

Status matching is more popular than ever

A status match is what you can do if you are currently flying airline A, but wouldn’t mind switching to airline B, without losing your elite status. The game of status matching means you really only need to earn status the hard way once – and after that, smart people can continue holding on to elite status on multiple airlines for several years.

What this means to elite passengers, is that in every line of elites, there could be several people who are “just as elite”, but have never actually flown the airline.

This is all fine and dandy if there is a decent balance (ie. the same number of people defecting to from Airline A airline B as those moving from B to A). In the real world, this doesn’t always work – and when the quality on one airline begins to decline, an unfair number of new elite members might flock to a new airline. Obviously, the more elite passengers an airline has, the more people will need to share the perks. On a busy Friday afternoon at the airport, this could mean longer queues at the elite security lines than at the “commoners line”.

Free status

On some airlines, top tier members will be allowed to nominate friends and family for certain levels in the frequent flier program. These levels are usually “entry level”, but in some cases it means the difference between a bad seat and a good seat, or $300 in luggage fees or free luggage. If you know someone with elite status, ask them if they have any nominations available.

The bottom line

The bottom line is simple (as far as I am concerned) – elite status is not as valuable as it used to be. Don’t get me wrong though – being a top tier member on a decent airline is still very valuable, but I’m convinced that the lower tiers are the ones that suffer the most – they are the ones that have to share the few remaining perks with a lot of newcomers.

This really only applies to US domestic airlines, as international carriers have managed to keep the most important parts of their programs protected from too much devaluation. Though, even those carriers have removed quite a few of their perks.