Galley Gossip: Nonrevs, deadheads & commuters in (and out) of uniform

by Heather Poole on
Wanna know the best way to change clothes on an airplane? I bet you do. I’ll get to that in a moment. (Or you can just scroll down to the bottom of this post.) Now that I’ve got your attention…

Have you ever seen a uniformed crew member sitting on the jumpseat and flipping through magazines? Or even worse, watching a movie? Don’t be too quick to judge. There’s a very good chance that lazy flight attendant is a nonrev passenger, not a working crew member. Looks can be deceiving.

Standby – waiting for an open seat on a flight that one is not ticketed on, whether it’s an airline employee or a passenger who is ticketed on a specific flight who has decided to depart at a different time.

Nonreving – (non-revenue passenger) flying standby on an airline employee’s travel passes. Nonrev’s are always at the the bottom of the standby list

Commuting – When an airline employee nonrevs from the city he/she lives to a city he/she is based. Because I commute to New York (where I’m based) from Los Angeles (where I live), I’m an LA commuter.

Deadheading – traveling on company time to cover a trip departing out of a city different from where one is based. This usually happens on a reserve month when a base is short flight attendants. Flight attendant gets paid to deadhead, but aren’t officially working the flight. Deadheaders go to the top of the standby list surpassing ticketed standbys.

Most nonrevs travel in uniform in order to bypass the line at security and bring liquids on board. Others wear their uniform because they’ve just finished a sequence and didn’t have time to change clothes because they had to sprint across the terminal to catch a commuter flight home. While some wear their uniforms because they’re actually going to work as soon as they step off the airplane.

Once while deadheading back to base in uniform, the agent issued me an aisle seat in the front row of coach. I happened to be the last passenger to board. As soon as I sat down a man two rows back started in with, “Why does she get to sit in that seat! I wanted that seat! She’s an airline employee – that’s not right!”

Seconds later the agent asked me to switch seats with the complainer. I sighed, grabbed my belongings, and switched seats. As soon as I settled into the second seat I heard it all over again. Another passenger wanted my seat, a seat they deserved, not me. A flight attendant working the flight leaned over and quietly asked me if I’d be willing to switch. I didn’t have much. I was in uniform. And so I played musical chairs again.

On a different flight a passenger turned around, glared at me, a lowly uniformed crew member sitting in a passenger seat, and yelled, “This airline sucks!” after the Captain made an announcement that the flight had been canceled.

It was hard not reacting to that.

The first thing nonreving airline employees do the morning of their trip is check the passenger load. This takes place seconds after rolling out of bed while the coffee is still brewing. Airline employees will continue to check the standby list constantly throughout the day right up until departure time. Of course passenger loads determine the outfit.

Here I am doing what I always do before a flight, while trying to nonrev from Chicago to New York last week – #88 on the standby list.

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My nonreving outfit of choice consists of dark blue jeans and a blouse or dressy shirt when the flights are open and I know there won’t be a problem getting a seat in coach. Needless to say, it’s been awhile since I’ve worn jeans on the airplane. What I usually end up sporting is a nice pair of trouser pants with the same kind of shirt mentioned above – just in case the only seat available is located in first class – or a jumpseat.

At my airline jeans, shorts, T-shirts, and flip-flops are not allowed to be worn by nonrevs occupying jumpseats or premium cabins. This explains why nonrevs are some of the best dressed passengers on board the airplane and why I can spot a nonrev a mile away.

Even my husband has an official nonrev outfit; khaki pants, a button down shirt, and brown boots. The funny thing about this is he actually refers to it as his “nonrev outfit” even when he’s not traveling on my passes.

Recently on a flight to Dallas, Murphy, a commuting flight attendant based in New York, boarded the airplane dressed in navy blue polyester. I couldn’t help but notice a bundle of clothes tucked under her arm and the sneakers peaking out from under her pants. Quickly she threw her crew bag into the overhead bin and made a beeline for the lav. A few minutes later she exited the bathroom wearing a smile and looking a whole lot more comfortable.

“What’s the secret to changing clothes in the lav?” I asked Murphy as I served her a beverage during the flight. “Like how do you do it so quickly in such a contaminated confined space?” Murphy shared the following tips…

HOW TO CHANGE CLOTHES ON AN AIRPLANE:

  1. Have your clothes ready to go. That means get them out of your bag before you board the flight.
  2. Change into the shoes you want to wear before you get on the airplane. That way you’ll have less to carry and you won’t be tripping all over yourself in the lav.
  3. Wear (uniform) pants instead of a dress. They’re easier to change out of when you’re in a hurry.
  4. Take advantage of the baby changing table. Use it to hold your clothes. No changing table? Line the sink with paper towels.

Make sure to check out my next Galley Gossip post about a new website for airline employees (and retirees). Until then, here are a few other posts involving the joys of nonrev travel:

Photo courtesy of travelin librarian

Galley Gossip: How flying standby can make you religious

by Heather Poole on
Dear Heather,
I read your post about flight attendant buddy passes and I think you forgot the best part about flying standby. You become a much more religious person. Why? Because when you fly standby you tend to pray a lot…
It all starts when your alarm goes off at 2 AM. “Please God let the loads on the aircraft be light and let me be the first on the stand by list.”
Then when you get to the airport and see your name on the list, you start the second round of prayers. “Please Lord let me make this flight, please!” Most likely you won’t make the flight, but you will get rolled over to the next flight, and so on and so on until you FINALLY hear what you’ve been wanting to hear all day…your name called! YES!
By this time it’s usually late in the afternoon. You’re given a boarding card and immediately start praying again, “Thank you Lord Jesus for this boarding pass.” You make a mental note to go to church more often!
While opening and shutting several full overhead bins, the flight attendant makes the PA that everyone must take a seat so the flight can depart on time. You begin to panic and pray for an empty bin, because as a non-rev you were the very last person to board and the flight is full, full, full. After you find a bin, and thank God, you take your seat, a middle seat located in the last row, and though you should be happy and jumping for joy, you’re not out of the woods just yet! In fact, as an experienced non-rev standby passenger you will not stop praying until that cabin door is closed!

Oh no! Now the gate agent is walking down the aircraft aisle. The praying and sweating are going into overdrive. You try not to make eye contact with the agent as he/she walks down the aisle. The praying continues at a furious pace, “Please don’t let the gate agent come to me, please God, please!”

Your heart is racing faster and faster as the agent gets closer and closer and that’s when it happens. He/she stops, looks you square in the eye, and says, “we have a revenue passenger that needs your seat. Please collect your belongings and follow me.”

Then it’s on to the next gate where the praying and waiting start all over again!

Mark, an optometrist / wannabe flight attendant

Dear Mark,

Holy Moley, Mark, I will pray that you never have to non-rev travel again! But you’re right, non-reving is a stressful experience, one I dread each and every month, which is why I almost always buy a seat whenever I travel with my three-year-old son.

Whenever people find out I’m a flight attendant and start hinting around for a buddy pass, I just shake my head and think to myself, are you crazy! Because seriously, it’s just crazy to non-rev when you can buy a ticket for cheap on-line for cheap these days. Especially if you prefer to actually arrive at your destination, not spend the entire day rolling from gate to gate.

And now a question for you, Mister Wannabe Flight Attendant, why, oh why, would you want to be a flight attendant? I know you’re crazy because you’ve been non-reving – by choice, but just how crazy are you? Please tell me this flight attendant thing is just a fantasy and not something you’d actually do, not when you’ve got a fantastic job already. I mean do you really want to wear the pin striped apron and serve chocolate chip cookies at 30,000 feet? Because honestly, I wouldn’t mind wearing the white robe with the thesescope while asking people to read the last line.

Hmmm…are you thinking what I’m thinking? Maybe, just maybe, we should get together (during Halloween of course!) and swap uniforms. Call me.

Thanks for the letter. I couldn’t have explained non-rev travel better.

Happy Travels,

Heather, a wannabe doctor who will be praying to get on a flight next week

Photo courtesy of (meditation) Joe Shlabotnik, (doctor) Curt

Galley Gossip: The official laviators music video!

by Heather Poole on
Dear Heather,
My name is George, I am from Europe and I’m 19 years old. I know about your websites since a long time. Today I was browsing and I’ve discovered the pictures with the laviators. In the same time I was listening to a song and I’ve got inspired. I have a great idea of making a video with all your laviators and send it to you as gift. I will use the pictures only for you and me. I won’t publish it. If you want you can use it for your websites, I think everyone will like it as it’s kind of tribute or so. I’m sure it will be nice, great and fun. Please don’t break my heart and give me your accept. I will send you a sample first so you can decide what to do with it. It’s my gift, please accept it. : ) Thank you very much!

Kind regards,

George

PS I’ve never traveled by plane even if this was one of my dreams (include becoming a flight-attendant!) but I couldn’t afford a trip. I am fond of airlines. I know all the procedures. I have collections of airline newspaper advertisements and I have videos on YouTube as well. I once had a virtual airline…I love the crews. When I see an airplane my heart melts. Thank you for sharing your life with us!

Fly beautiful!

Dear George,

Not only do I give you my accept, I LOVE IT! Thank you, thank you, thank you! I can’t even tell you how much this video has made my day and I can’t wait to share it with all the other laviators! George, you are too kind. I really wish I could fly to wherever you are in Europe (Romania, I think) and give you a big fat hug.

Now we’ve got to figure out a way to get you on an airplane! SOON. I mean how can it be that someone like you, someone who absolutely loves everything about aviation, someone whose heart melts when he sees an airplane, has not yet flown! It’s just not right. Something must be done about this.

Again, thank you George.

Heather

For those of you who have absolutely no idea what this is all about, read my Galley Gossip post, the hottest trend on the airplane since the mile high club, as well as what MSNBC recently wrote, The New Mile High Club is “G” Rated . And then, next time you fly, don’t forget to pack a camera in a carry-on bag and whatever you do, don’t be afraid to get creative! Need a few photography tips before you slide the camera into the pocket and make a move to the lav? Check out what our very own Gadling photography expert, Karen Walrond, suggests when it comes to taking a self portrait. Until then, take the poll below and let me know which phrase you prefer on YOUR T-shirt…

LAVIATORS UNITE or I LAVIATED!

%Poll-31655%

Galley Gossip: Attention Sharon Stone, GIVE ME THAT BAG!

by Heather Poole on

Perhaps you’ve been on an airplane and heard the following PA, “Ladies and gentleman, all the overhead bins are full, so if you’ve brought on board a bag that does not completely fit underneath the seat in front of you, please bring it to the front of the aircraft to be checked.”

Here’s the thing about that little PA, there are no ifs, ands, or buts about it, the bag will be checked – even if you’re a celebrity. That includes you, Sharon Stone.

Perez Hilton recently reported that Sharon Stone made a “scene” when she refused to check two bags on a Delta flight from Kalispell, MT to Salt Lake City. There are very few details to the story, but Stone’s rep, Paul Bloch, said that Sharon was allowed to take two bags onto the airplane, but a “stewardess” on board “screamed” at her not once, but twice, that she couldn’t have the luggage before the actress surrendered the bags. I’m not exactly sure how or when Stone made the “scene,” because again, the details are lacking, but Stone was met by security at the end of the flight. Her rep states that they were “private security” hired by Stone.

Now for a little advice. If a flight attendant tells you that you’re going to have to check your bag, just check the bag. Don’t make a scene. Don’t tell the flight attendant how many miles you’ve flown or try to explain who you are. It doesn’t matter. No, I will not take someone else’s bag off the airplane so you can keep yours! And no, you can not stack your bag on top of the bags in the closet! FAA doesn’t allow it. FAA rules are FAA rules and nothing is going to change that. Flight attendants don’t make them up. Nor are we “abusing our power” when we enforce them. We’re just doing our job. Did you know that by not enforcing those rules flight attendants can lose their job or get a hefty personal fine by the FAA? So unless you’re willing to pay that fine or hire a flight attendant, release the death grip on the bag, please.

Back to Stone. Who knows what really went down on that Delta flight. What I do know is last year I had Sharon Stone on board a flight. While she sat in first class and kept to herself, she was always courteous when interacting with crew. What stood out the most about her was not her striking beauty or stylish outfit, but her well mannered traveling companion who always made a point to say please and thank you. The adorable young man, Stone’s son, looked to be about three of four years-old at the time. He had to have learned those wonderful manners from someone, right? And while that doesn’t prove anything, really, it does say a lot about Stone, because a polite child is a direct reflection of the parent.

As for the flight attendant who apparently “screamed” at Sharon Stone, I don’t believe that for a second. I’ve been a flight attendant for fourteen years and I have yet to hear a flight attendant scream. Take that back, there was the time it was announced prior to boarding that Hugh Jackman would be on our flight and my coworker Sean had a mini freak out, as did I, but that’s it! The one and only time I’ve screamed heard a flight attendant scream. We might bark, snap, or get firm when we’re trying to make a point, a point we’ve more than likely been trying to make multiple times without success, but screaming? I don’t think so. I just can’t see it.

The problem with the Sharon Stone incident boiled down to two different people, both of whom work for the same airline, giving Sharon Stone conflicting information about her bags. Who wouldn’t be annoyed by that? But some things can’t be helped. Because I’m guessing it was the gate agent who told Stone it was okay to take both bags down to the airplane. In defense of the agent, agents usually don’t know what the overhead bin situation is like until it’s too late. There’s no way for them to know what’s going on unless a flight attendant calls the gate and informs the agent that all the bins are full. But by the time a flight attendant is able to report that all the bins are full, there are usually a handful of people already in the process of walking down the aisle with rolling bags in tow. That’s when the PA is made, you know the one.

“Ladies and gentleman, all the overhead bins are full, so if you’ve brought on board a bag that does not fit completely underneath the seat in front of you, please bring it to the front of the airplane to be checked.”

Just do it. Don’t fight it. And whatever you do, don’t hide the bag because we will see it under your legs. And next time you fly and you’re seated in first or business class, arrive to the gate on time and board when your row is called. If you’re in coach, try booking a seat closer to the rear of the aircraft and that way you can be one of the first ones on and avoid the situation altogether.

Photo courtesy of (Sharon Stone) siebbi, (passengers) Telstar Logistics

Galley Gossip: Why ring the flight attendant call light when you can send a tweet – and get results!

by Heather Poole on

Recently I wrote a post, Flight attendant pet peeve #6 – the run around, about running the flight attendant ragged in flight. Now I wasn’t complaining about passengers who use their call lights. Not at all. It’s there for a reason. But there is a difference, a very big difference, between having needs and being needy. If you push the button once (or twice), I’d say you have a few needs you’d like to be met. That’s fine. But If you’re using it fifteen times on a three hour flight, you’re a bit needy. And that’s not so fine.

Speaking of having your needs met, this morning I read an interesting article about the power of Twitter in flight. By the way, did you know that I’m on twitter? Of course you may have heard that Oprah’s on twitter. Maybe even you’re on twitter. We’re all on twitter. If you’re not on twitter, perhaps it’s time to change that. Why? I’ll let James A Martin of PC World explain…

You’re on a plane, and you’re hungry. For whatever reason, the flight attendants have overlooked your meal, and now you’re frustrated. What do you do? You tweet about it. Someone from the airline sees your tweet and sends a message to the pilot. The pilot tells a flight attendant that the passenger in seat 3B (or whatever) hasn’t been served and is tweeting about it. And within a few minutes, your meal arrives.

Believe it or not, this scenario actually occurred aboard a Virgin America flight, according to Porter Gale, the airline’s vice president of marketing. Gale relayed the incident at a recent Twitter conference in San Francisco. (Virgin America’s entire fleet is equipped with wi-if networking, which is how the passenger was able to tweet about the missing meal.)

Now I can’t imagine the above scenario happening on board one of my flights, but I’m sure the flight attendant who was notified by the captain that 3B had been skipped couldn’t believe it was happening on her flight either. Why this passenger didn’t ring the call light, I don’t know. Then again, why ring the call light when you can just tweet about it! Tweeting is all the rage right now, especially at 30,000 feet.

A month ago I happened to be at home enjoying a day off, when I logged onto twitter and read a post from Johnny Jet about being on a particular flight, which just so happened to be the flight I normally work from New York to Los Angeles. Quickly I logged onto the flight service website and looked up the crew.

I tweeted back, ‘If you’re sitting in business class on the left hand side of the aircraft you’re in good hands. Your flight attendant is a super stew.”

Johnny Jet responded, “You’re right. Kristen says hi.”

A few weeks later I ran into Kristen who asked, “How did you know that passenger on my flight?”

“I don’t really know him,” I told her. “I mean I do follow his tweets and he did send me a laviator shot (pictured) but I don’t know him-know him! Even though I feel like I do.”

“That’s crazy that you were emailing him while we were in the air,” she laughed.

Not really. Not anymore. Which is why twitter is so amazing.

“Do you tweet in the air?” a twitterer recently asked me.

“Only when I’m commuting to work. Never while I’m at work – working. Otherwise, I wouldn’t be working, would I?” I responded back.

“Do you ever get recognized by passengers in flight from your blog?” someone else tweeted.

“Never!” I typed back. There are a few coworkers who know that I write Galley Gossip, but I’ve never been confronted by a passenger. Though, I must admit, that would be kind of nice.

Photos courtesy of Svacher (computer) and Johnny Jet (Laviator shot)

You can find Gadling on Twitter, as well as the most of the Gadling Team: Mike Barish, Kraig Becker, Catherine Bodry, Alison Brick, Scott Carmichael, Justin Glow, Stephen Greenwood, Aaron Hotfelder, Tom Johansmeyer, Jeremy Kressmann, Heather Poole, Jamie Rhein, Annie Scott, Karen Walrond, Kent Wien, Brenda Yun.