Heathrow annoying, Americans rude according to some social network

The members of social network Where Are you Now? have spoken! Heathrow is the worst airport in the world, according to voters, thanks to passport control lines and baggage problems. The Brits don’t get all the glory, though. JFK in New York and Los Angeles picked up spots #2 and #3, respectively.

The good news, for Heathrow and JFK, at least, is that both were at the top of the list for security. Bangkok, Amsterdam and Rome were at the bottom. WAYN co-founder and joint chief executive Jerome Touze calls the survey results “pretty damning in terms of Heathrow’s reputation for passenger service.” Apparently, he doesn’t realize nobody gives a shit about WAYN’s opinion.

But, Heathrow is worth the wait, with the friendliest passport control officers outside Australia. They’re even nicer than the Canadians! U.S. customs officers were voted rudest, followed by those in India and Russia.

Again thinking that people give a damn about his opinion, Touze believes that “U.S. customs and immigration need address their attitude towards visitors, simplify the form filling, generally be a lot more welcoming and better reflect the personality of the American people.”

Thanks, Jerome. Because of your publicist prompted quote, we’ll get right on that.

WAYN’s survey included detail from 2,250 air travelers, who answered questions about customs, baggage handling and passport matters.

[Via Sydney Morning Herald]


Why are these the world’s best airports?


Click the image to find out!

South African flight crews know how to get high

If you’re having trouble staying awake or just like to party, book your next flight on South African Airways. The UK Border Agency arrested 15 SAA crew members – nine men and six women – at Heathrow Airport. Why are they now guests of the Queen? This crew was caught trying to slip 11 lbs of cocaine into the country.

The episode is just another example of poor timing. The drugs are estimated to have a street value of ???250,000. If nose candy is pegged to the U.S. dollar, it would have been worth almost twice as much six months ago.

Last month, another 15 SAA crew members were busted at Heathrow for hauling cocaine and cannabis into England. They were a bit more ambitious, with a haul with an estimated value of ???310,000. The outcome, however, was the same. BBC News calls it a separate incident, but it smells like a pattern to me … and my nasal passages are clean.

The most recent perps were given bail and instructed to return to court on March 23. The only question that remains is how much more cocaine they’ll have to “import” to cover their legal fees.

[Via BBC News]



Only these women have caused more problems than SAA’s pilots!


110 pounds of pot found on plane and flight crew arrested

After three bags filled with 110 pounds of pot — cannabis to high brow folks — were found on a flight from Johannesburg to Heathrow after the plane landed, fifteen members of the cabin and crew were arrested.

From the BBC article, it’s not clear why all fifteen were arrested, but they are being questioned to find out what they know about how these bags ended up on their South African Airways flight. The British officials take drug smuggling seriously and are not too pleased. Anyone who knows anything about the bags is being urged to call the authorities. Check the article for the phone number.

When I read this story, it reminded me of a high school field trip gone amok.

“What bags?”

“What pot?”

“What? Who me?”

“It’s for medicinal purposes only. Really.”

I wonder if there’s a chance that whoever was traveling with the bags — not the crew — saw the authorities and bolted. A curious story, indeed.


What strange things have been found on planes?


(Click the pictures to find out.)

10 travel related things you just don’t see any more

Feeling nostalgic? I’ve compiled ten travel related things that are no longer around, including a couple of things that really brought back some memories of trips from the past.

Read through the 10 things I could think of, and leave a comment with anything you no longer see when you travel.

Smoking or Non Smoking?

With the possible exception of a few smaller airlines, you won’t find an airline in the world that still asks whether you want a smoking or non smoking seat on your flight.

I’m not that old, but I can still remember sitting in the back of the plane with all the smokers so my dad could light up.

Smoking is banned on any flight in, or destined to the United States, and an overview of the rules on worldwide airlines can be found here. In 2006, a German entrepreneur announced he was starting an airline where anyone would be free to smoke, but the concept never took off.


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Travel agents

In ancient times, booking a flight involved making a trip to your local travel agent. You’d often pop in for a stack of brochures, then you’d head back in a couple of days to make the actual reservation.

The booking involved filling in forms, and an agent calling the airline to check for availability, or if they sold enough trips, they’d use their green screen computer to check for availability. You’d then pay, and 2 weeks later your travel documents would be ready to pick up. Usually neatly stacked in a nice vinyl pouch.

There are still some travel agents around, but most of them have disappeared. The local travel agent is just another victim of Internet booking sites and airline cost cutting measures. Those still around tend to cater towards specialty trips, package deals or cruise vacations, where they can still make a few bucks in commission.

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Color TV! Phones!
Cable!

Sure, some less luxurious places may still have the old sign out front, but “color TV” is not the big selling point it used to be. Nowadays guests want 100 channels of HD, as well as a nice variety of pay per view flicks.

Access to your own in-room phone is also no longer a perk worth advertising, even though the phone has now become a major money maker for many hotels.

I haven’t been around long enough to know when “color TV” actually became something worth advertising, nor have I ever been to a hotel where the TV was not in color.

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Payphones

Let me admit right away that this one hasn’t completely vanished – but the payphone is most certainly not as common as it used to be, nor do that many people want to use them.

In a way, I kind of miss the hassle they offered, because they meant people had to stop and drop some coins into the slot in order to make a phone call. Nowadays it seems like everyone is on their phone, and the worst offenders seem to have their Bluetooth headset glued to their skulls 24/7.

The last time I made a call from a payphone was in 1998, when I arrived at Dulles with a dead phone battery. Nowadays I can use my cellular phone in almost any corner of the globe.

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Real room keys

We can put a computer inside your phone, and develop a car that runs off battery power – but for some reason we seem unable to make a magnetic room key that always works when you need it.

I remember when the room key hung on a big board behind the front desk, and you’d hand it in when you left the hotel for the day. The large weight on the key would usually remind you not to go out without leaving it behind.

The best part about the real key is that it always worked. You never arrived at your room at 2am to discover it was encoded incorrectly by a clueless night desk clerk, nor would you be able to receive a key for a room already occupied.

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Carbon copy ticket stock

This one is closely related to the travel agent – remember when airline tickets did not roll out of your home printer? You’d get them on airline ticket stock, in a cool red carbon print.

The carbon copy ticket still exists for a couple of airlines, or for trips too complicated for online ticketing (usually round the world tickets with over 10 segments).

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Affordable duty free shopping

To many, a trip to the airport never took place without first passing through the duty free shops. The stores themselves are still around, but they are not the deal heavens they used to be. In the past, the duty free shop was where you’d pick up a bottle of the “good stuff” for about 30% less than the liquor store in your town. You could always tell who traveled a lot, by the size and quality of the booze in their cabinet.

Nowadays duty free is just another overpriced way the airport tries to squeeze some more cash out of you before you fly. In Europe, duty free shopping between EU members was abolished in 1999, and most duty free stores in European airports sell only regular priced (luxury) items. Airports like Amsterdam Schiphol and London Heathrow have 100’s of stores, but only a handful of true “duty free” options.

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Film roll kiosks

It didn’t matter where you were – if it was something tourists enjoyed looking at, there would be some poor guy selling rolls of film in his little kiosk. If you were part of the new revolution, you’d buy your Kodak Disc cartridges from him. If you were really hardcore, you’d carry your Polaroid 600 with you, and get instant gratification!

Once you got back home, you’d have to drop all the film rolls off at the local photo store, and wait a week to get them back. That then changed to same day processing, then one hour processing, and nowadays we just stick a memory card in our computer and make our own prints.

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The VHS video camera

I still remember hauling a large bag with us on our trips. It contained a JVC video camera and VHS recorder.

By the time we had loaded the padded bag with batteries, a charger and a stack of tapes, the thing weighed about 60lbs, but at the time it was a marvel of technology.

It went everywhere we did – to the zoo, to the bar and even to the beach. After years of vacations, we ended up with 100’s of hours of video we never once watched again.

Nowadays the video camera inside many mobile phones is able to make better quality video than this thing did, which is probably why you don’t see anyone dragging one around any longer.

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Cheap plastic luggage

Nowadays, the big unknown by the baggage carousel is to see whether your baggage actually made it to your destination, but I still remember the days when the big surprise was whether your cheap luggage made it in one piece, and how many of the handles were still attached.

These crappy bags were often made of vinyl glued onto cardboard, and you were lucky if they survived the trip to the airport, let along a long haul flight abroad.

Perhaps it’s just me, but I suspect luggage quality has improved in recent years, and very few people actually still travel with the old fashioned suitcase.

Expect to wait, but not in Japan or Korea

The worst airport delays in the world, of course, are those that affect you. If I’m stranded at LaGuardia‘s Marine Air terminal for a short hop to Boston, I really don’t care what’s going on over at JFK, O’Hare or anywhere else. However, some airports are more likely to inspire your anger than others, so it’s a pretty good idea to know which are the worst.

If you are headed to India or Europe, it seems, you should build a bit of extra time into your travels. India takes the top (or, lowest?) spot for the second year in a row, according to MSNBC. Mumbai‘s Chhatrapati Shivaji International is the worst of the worst; only 50 percent of its flights hit the ground on time last year. In New Delhi, Indira Gandhi International Airport had only a 51 percent success rate. Fortunately, both are expanding, with the latter having opened a new airport in October. Bangalore, which ranked fourth, has added a new airport.

Flight congestion is the culprit in arrival delays. But, it isn’t impeding departures. In Bangalore, for example, 80 percent of departures were on time, but only 60 percent arrived on time.

You can get out; you just can’t get in.

India isn’t the only country with arrival delays. Airports with tough on-time arrival rates include:

  • Casablanca‘s Mohammed V International Airport: 54 percent
  • Orio al Serio Airport near Bergamo, Italy: 61 percent
  • Birmingham Airport in England: 63 percent
  • London‘s Luton and Heathrow Airports: both 63 percent on time

And, in my neighborhood, it pays to bring a book with you to LaGuardia or Newark Liberty International. Both fail to impress, with on-time arrival rates of only 62 percent.

Now, if you’re looking for a bit of efficiency, try Japan or Korea. Every airport in each of these countries has an on-time arrival and departure percentage of at least 82 percent.

[Via MSNBC]