US Airways check already in the mail

by Tom Johansmeyer on

Notoriety is now worth $5,000. US Airways sent checks for $5,000 to each passenger on Flight 1549 last week, better known as the plane that touched down on the Hudson River. The payment came with a letter, in which the airline claimed to be “truly sorry.” Passengers were also reimbursed for ticket costs.

This is a pretty refreshing move, especially following JetBlue’s refusal to recognize its shortcomings outside a courtroom.

According to US Airways, luggage from Flight 1549 may remain in the hands of investigators for several months, and some may be “unrecoverable.” Compensation for this inconvenience, the checks began to arrive yesterday. US Airways has stated that the checks are not intended to sidestep any claims or litigation that passengers may file.

The reason for the delay in returning recovered luggage, according to reporting by the NY Times, is that the items have to be weighed wet, dried for eight weeks and then weighed again. The purpose is to verify the weight and balance of the plane.

[Via NY Times]

Lawsuit leaves airline feeling blue

by Tom Johansmeyer on

Bill Baker was mad. This crotchety blogger was so pissed at JetBlue that he took the airline to small claims court. On January 16, 2009, victory was sweet, to the tune of $494. The money, he says, will be donated to charity.

Clearly, one lone nut blogger can make a difference.

JetBlue delayed Baker’s red-eye flight from Portland, OR to New York for five hours, before announcing the cancellation of the flight. The passengers were offered flights out three days later. Meals, accommodations and earlier flights were not offered. So, Baker took JetBlue to Connecticut small claims court. He asked for damages of $722.50 (per his blog, $687.50 per the court record). The airline apparently took the lawsuit seriously, actually sending a representative to the hearing. This was not enough, however, to sway the events to JetBlue’s favor.

The airline has developed something of a reputation for canceling flights and pushing passengers days into the future. When I went to the Ritz-Carlton Golf Resort, JetBlue canceled my flight and simply said that I wouldn’t be able to get into JFK for another two days. I pushed, asking about the many other airports in the New York area – small spots, like LaGuardia and Newark. Finally, I got them to put me on a flight for the next day. Like Baker, JetBlue offered nothing to make my trip easier.

I just sent a letter to JetBlue, which garnered a very weak response from the airline. Baker aimed high, and it worked.Litigation was not his first choice. In fact, he offered to let JetBlue donate the $722.50 for which he was suing to the ASPCA or the Humane Society of America. The airline did not respond to his offer. They did offer some vouchers as compensation, which he refused to use. But, the judge seemed to consider them in his final award, as they account for the difference between the damages requested and those rewarded.

I guess the moral of this story is that airlines should realize that even the smallest complaint can snowball. I found out about Bill Baker’s story on his blog, which was linked to his Twitter account, went to his blog and was entranced. That’s all it takes, sometimes, for one company’s bad news to gain a hell of a lot of attention. One person cruising a series of links at the right time can turn a small story into a big one.

For travelers, the message is that we need to continue to talk to each other. Start your own blogs. Use sites like Twitter. As we saw earlier this week, with the use of the Hudson River as a runway, citizen journalism has become a powerful force. Let everyone know about the best and worst you see on the road. We’re all in this together. Also, the airlines and hotels are starting to pay attention. One tough tweet will be noticed.

And, Baker leaves us with his battle cry, “Ask not how airlines can screw you; Ask how you can screw the airlines back!”

Read about Bill Baker’s lawsuit against JetBlue >>

View the official results of the Connecticut Small Claims Court >>

Learn about blogging, microblogging and travel >>

Read about a suit against Easyjet in Europe >>

Start your own airline lawsuit >>

[Thanks, Bill]

Arabic T-Shirt incident comes to a close with a $240,000 check

by Scott Carmichael on

It has been 3 years since we reported about Raed Jarrar. This US citizen passed through security at JFK in 2006, got a secondary security search, and was then apprehended at the gate by an airport cop and a JetBlue employee.

See, Raed committed the “horrible” crime of wearing a T-Shirt with some Arabic words. The words on his shirt did not translate to “terrorist,” nor did they warn people that he was going to hijack their flight. The T-Shirt merely said “we will not be silenced,” in Arabic and English.

JetBlue eventually allowed Raed to board his flight, but not until he agreed to cover up his T-Shirt — and to sit in the back of the plane.

Passengers had reportedly complained to the gate staff that the T-Shirt made them feel uncomfortable, and they compared it to someone walking into a bank with a T-Shirt saying “I am a robber.”

Raed finally got some justice, when the TSA and JetBlue awarded him $240,000 in damages. Raed was assisted in his case by the ACLU.

In a day and age where people get paranoid for all the wrong reasons, I’m hoping this incident reminds everyone that not everyone who looks like a Muslim is a terrorist, and not everything in Arabic is warning of impending doom.

You can read more about the case, including a video clip with more details of the incident on the ACLU web site.

Flee the cold at the Ritz in Naples, FL

by Tom Johansmeyer on

It snowed today. It was cold and wet, and my feet were drenched by the time I got home. It sucked. My soggy, frigid feet felt even worse when my mind turned to a pair of Ritz-Carlton resorts in Naples, FL. The golf resort and the beach resort ooze luxury, and the airport is accessible from most major airports. JetBlue, admittedly not my favorite airline, puts Naples in reach (via Fort Meyers) from several cities in the northeast, and Delta can fly you in from anywhere, though you may make a quick stop in Atlanta.

So, why does all this matter?

I stayed at the Ritz-Carlton Golf Resort, and it was one of the few times in my life I’ve actually felt relaxed. I’m not a golfer-at all-but I understand the courses are fantastic. Called Tiburon, they 36 holes are named for Greg Norman, whose nickname is the English equivalent (Shark).

A heads up from course pro Roger James: the second and seventeenth holes on the “Black” course (as opposed to “Gold”) are the toughest. I’m happy to take his word for it.

Over at the Ritz-Carlton Beach Resort, on the other hand, I felt right at home in the spa. The beach is probably the big draw, but it’s not really my style. Soak in the salt bath for a while, as I did, and you’ll feel like nothing outside that tub matters. Follow it up with a massage, and you’ll probably book an extra night at the hotel.

So, on a day like today, I couldn’t think about anything but sitting on that hotel room balcony with a glass of wine next to me and a cigar in hand. If you need a fast getaway for the nasty winter months, remember that there are some corners of Florida that cater to adults.

7 fantastic airport restaurants from around the world

by Scott Carmichael on

When I started traveling as a young kid, I was perfectly content with one of the bad cheese sandwiches served on Air UK.

Nowadays I’m a little more spoiled, and am often on the lookout for good food on the ground, as many airlines have stopped serving anything decent (or anything at all) once you are on board.

Here are 5 airport restaurants from around the world that stand out amongst the usual McDonalds and Chilis junkfood.

Gordon Ramsay Plane Food at London Heathrow

There is more to Gordon Ramsay than yelling at kitchen staff on TV. He owns and operates a large number of restaurants around the world, including one in the recently opened Heathrow Terminal 5.

Plane Food serves food all day, including a fantastic breakfast lineup. How about a nice Croque Madame with pan fried quail’s eggs before your flight? Or if you are in a hurry, you can even pick up one of their amazing picnic meals with treats like a roast beef, truffle and watercress sandwich. It sure beats the usual Big Mac people bring on board their flight.

Location: London Heathrow Terminal 5, unit 29
Website: Gordon Ramsay Plane Food
Opening hours: 5:30am-last departing flight (casual dress code)

Berghoffs at Chicago O’Hare

Berghoffs Cafe has been a Chicago icon since 1898. German immigrant H.J.Berghoff made a name for himself when he sold his beer at the 1893 worlds fair.

The downtown location is well known for its authentic German food, but the airport location offers a more limited menu. You’ll still find delicious corned beef sandwiches, but also pizza and basic mexican food. Of course, the airport location also sells the signature Berghoff beer and root beer.

Location: Chicago O’Hare International Airport. Terminal 1, Concourse C, Gate 25
Website: Chicago O’Hare concession listing
Opening hours: 5:15 am-10:30 pm

The Caviar House at London Heathrow

The Caviar House has long been one of the more upscale airport concessions. What started with just a handful of airports, has now evolved into over 15 worldwide locations. The first one I can remember was at London Heathrow Terminal 4 (Heathrow now has one at each terminal).

The Caviar House sells Caviar (duh), Salmon, Oysters, and many other seafood products. To compliment your snack, they also have a fantastic lineup of Champagne and Vodka. It isn’t cheap, but since many people passing through the airport are on their way to a vacation, it could be the best way to start off a great trip.

Location: London Heathrow Terminals 1,2,3 and 5 (as well as 10 other international airports)
Website: The Caviar House
Opening hours (London Heathrow): T1,2,3: 7am-9:00 pm, T5: 5:30 am-last departing flight

JFK Terminal 5/JetBlue

With the launch of terminal 5, New York JFK airport suddenly went from one of the worst airports in the world, to one of the more decent options.

Unless I was flying British Airways (with lounge access), I always dreaded flying through JFK. Of course, it took a low cost airline to bring some luxury to JFK. When Jet Blue moved into Terminal 5, they brought along a great lineup of restaurants.

For once, someone decided to design an airport terminal without filling it with the usual suspects. The T5 restaurant lineup includes Aeronuova (an Italian eatery), 5ive steak and Deep Blue Sushi.

Even the food court food court has a good assortment with Cheeburger Cheeburger, Fresco Pasta and Belgian fry joint Pommes Frites.

In total, you’ll find 20 different restaurants and bars at JFK Terminal 5.

Location: John F. Kennedy International airport, Terminal 5 (Jet Blue terminal)
Website: Port Authority of New York and New Jersey
Opening hours: varies per restaurant

Airbräu at Munich International airport

Airbräu opened at Munich airport in 1999, and is the only restaurant in the world to bring an authentic Biergarten to an international airport. As far as I can tell, they are also the only airport facility where you can order a 10 liter beer and have yourself one heck of a party.

Of course, Airbräu also has a pretty comprehensive menu offering everything from pork sausages to roast duck and of course, Schnitzels.

The funniest thing on their menu is the “Hang Mans Lunch”; for 95 Euro cents, you get a glass of water, a bread roll and a cigarette.

Location: Munich International airport in the concourse between terminals 1 and 2.
Website: www.aurbraeu.de
Opening hours: 8am-1am daily

The noodle bar at The Wing – Hong Kong International Airport

This entry in my lineup is a little unfair as it is not accessible to everyone. The noodle bar at The Wing is inside the Cathay Pacific lounge at Hong Kong Airport.

To get into The Wing, you’ll have to be flying in Business Class or First Class (or be a top tier elite member of the airline). Once inside, you can grab yourself a bowl of freshly made noodles from the self service bar.

I’ve been to the Wing several times, and absolutely love it. If you are leaving on a late night flight, the place is usually quite peaceful, and having access to free noodles (and free beverages) is a fantastic way to start your trip.

Location: Hong Kong International airport – right after the security checkpoint
Website: www.cathaypacific.com
Opening hours: 5:30am – last departing flight

In De Bonte Koe – Amsterdam International airport

Amsterdam airport has always been a great place to spend some time. Between their massive assortment of stores and the airside Casino, you’ll always find something to do. The airport has its fair share of generic fast food places, but they also
offer a couple of more upscale choices.

One of them is “In de Bonte Koe”. This establishment is decorated like the famous 17th century Dutch ship, De Bonte Koe. The food choices are fairly basic, but since it is above the main terminal, it is a great way to escape the crowds.

Location: Amsterdam Schiphol International airport, Lounge 3, 2nd floor
Website: www.schiphol.nl
Opening hours: 11am-7:30pm

Our Readers Respond:

* John says: “You know, a good Cornish pasty and a pint of real ale at Newquay Airport in Cornwall beats just about any other airport food ever.”

* Marilyn Terrell says: “If you’re hungry at Dulles airport and it’s not time for breakfast, I’d suggest local favorite burger joint Five Guys, which serves a juicy (messy) burger with free toppings. They also serve fries, and a sign will tell you what state the potatoes are from that day.“

* Anne says: “I wholeheartedly endorse the Cuban restaurant in the Miami airport: La Carreta. You have to leave security, and re-enter, but let me promise you: it is worth it. Delicious rice and beans, Cuban sandwiches, tostones, the works. And the best possible mix of clientele–from baggage handlers to tourists. It’s also a great place to kill some time, as I’ve never had a flight leave from Miami on time.“

* Zach Everson says: “Legal at Logan (Boston) and Reagan (DC). A chain now, but an excellent one. Chappy at DC is a great bartender.”

** Alan says: Try Vino Volo at multiple US airports, including BWI, JFK, etc. Good wines, good atmosphere, neat snacks. Its a good place to take a break. [Also,] two airports with diners…NJ Diner at EWR and Silver Diner in the Southwest Terminal (Concourses A and B) at BWI. Putting in all the chrome at BWI cost an obscene amount, but it really is a different look for the airport. [Finally,] California Tortilla at BWI and DCA…fast Mexican food, high quality. The street locations are more fun, but the value is still there at the airports.”

** Scott McMurren says: “In Seattle, the Pacific Marketplace food court is fabulous. My absolute, standout favorite is Anthony’s walk-up Fish Taco stand. They typically have Mahi Mahi and Rockfish. I go for the Rockfish. There’s also a Wolfgang Puck restaurant on the C Concourse to grab a pricey Caesar Salad to go….oh-so-much better than anything served on board, IMHO. There are TWO delicious wine bars that serve some glorious vintages by the glass. High marks!“

** Coreyo says: “at Kansas City International Airport you can get classic KC BBQ and KC beer at the Boulevard Brewery with Arthur Bryant’s BBQ”

** Heather says: “The best sandwich in the world is called “The Wreck” available at Potbellies at Chicago Midway. The staff is no frills and even when the line goes all the way out the door the wait is never long.”