JetBlue CEO Apologizes on YouTube

After last week’s incredible delays and the resultant uproar, JetBlue’s CEO has posted this video YouTube as an apology. In it, he promises to institue significant changes to the carrier’s service, and offers the following discounts to delayed passengers, retroactive to February 15th:

• All non-airport crew members of JetBlue will be badged and ready to go if needed to be called upon
• Increasing number phone lines open for changing reservations
• Tripling the size of the group that schedules pilots and stewardesses
• Delays 1-2 hours: $25 off a future flight
• Delays 2-4 hours: $50 off a future flight
• Delays 6+ hours: Free round-trip ticket

Would you fly on JetBlue? Were you caught in the delays last week? Does this video change your opinion of the airline?

[via Boing Boing]