Airline law ends long Tarmac delays, fine threat improves performance

by Tom Johansmeyer on

The world didn’t end. No logistical disasters emerged. In fact, everything got a hell of a lot better.

Several months ago, the prospect of a maximum three-hour tarmac delay had the airline industry proclaiming the arrival of the four horsemen. They claimed that it would severely disrupt the industry to have to give passengers the option of getting off the plane would lead to chaos. People would be furious by a lone passenger wanting to bring the plane back to the gate, and crews would be forced to operate within the constraints of customer demands (you know … like other businesses).

Well, the airline industry doesn’t appear to be any worse off than it was. In fact, it looks like the new three-hour rule is having a positive effect. Three-hour tarmac delays have effectively disappeared, and on-time arrivals have improved overall. Everything seems to be running better than it was before the airlines faced fines of up to $27,500 per passenger.

How big a different did it make?Well, only four planes sat on the tarmac for more than three hours in April. In March, 25 hit that mark, and April 2009 had an astounding 81 planes on the tarmac for that long.

So, you’re probably wondering if the airlines stacked the deck, canceling flights to protect their stats and mitigate the risk of having to yank planes back to the gate or shell out big bucks fines. Year over year, the DOT reports that cancelations fell approximately 50 percent, with only 3,637 of 529,330 flights getting chopped.

Overall, on-time performance for the 18 airlines that report to the U.S. Department of Transportation climbed to 85.3 percent in April – up from 79.1 percent in April 2009 (and better than March’s 80 percent. Most of the late arrivals were caused by aviation system delays (e.g., bad weather or heavy traffic).

Efficient use of New York airspace and generally calm weather contributed to the improvement. LaGuardia‘s on-time rate surged to 87.4 percent from 67.4 percent. JFK showed a similar improvement – from 67.3 percent to 83.5 percent.

U.S. Airways led the pack in on-time performance among major airlines and followed Hawaiian and Alaska Airlines in the total market. American Airlines was the bottom of the barrel for the large carriers, with its sister carrier, American Eagle, sucking most among all airlines.

Let’s do the math on this. Holding airlines accountable and offering up the threat of hefty fines for mistreating passengers didn’t jeopardize their ability to operate. If anything, it led to improved results. For once, it seems, the government got it right. If that sounds weird, think of an airline that takes off and lands on time. Weird, right?

Forgot your passport? Here’s a way out!

by Tom Johansmeyer on

En route to the Dominican Republic last week, I did something I’ve never done before: I forgot my passport. I was already out of Manhattan, deep into Queens, and turning back simply wasn’t an option. I panicked.

There was no reason for me to forget my passport, something I haven’t done in a dozen years of travel as a professional. As I do for every trip, I put my wallet, keys and passport on top of my laptop the night before … so I wouldn’t forget them. I noticed the pile of stuff not to forget the next morning and immediately recognized it as such.

Nonetheless, seated in the backseat of the town car, I realize I’d done what should have been impossible given my insane system. The driver turned his head shortly after I yelled, “Crap!” as one would expect him to do. I repeated the expletive a few times before telling him why. I must not be the first person to have made this mistake in his car, because the driver, from Tel Aviv Limo quickly came up with the perfect solution.He instructed me to call for a new car and explain the situation. They would send a vehicle to my apartment, where my friend would meet them with my passport. Then, the driver would head out to JFK airport, where I’d be waiting in the departure area with the fare for the trip and an incredibly generous tip (I wound up paying close to 100 percent for this service).

Even before I could raise the suggestion, the driver shot down the notion of turning around and going back to my apartment. It would take too much time, he noted, as we’d have to go out and back. With his proposal, a car already in Manhattan could just shoot straight out to JFK. As if I needed another reason, I saw the Queens traffic heading into the city and knew that turning around would mean fighting rush hour. If I made my flight, I’d do it as a bundle of nerves.

Less than an hour from the moment I hurled obscenities at myself, my bag and my passport, I had my documents in hand and was ready to check in. The driver was in touch with me before reaching my apartment (to make sure someone would be there), when he left (to let me know he was en route) and at the departures area (to tell me he had arrived).

The situation unfolded perfectly, but it isn’t universally applicable. I wouldn’t try this with a taxi, for example. I wouldn’t even have someone hail a cab and drop my stuff in the backseat to be delivered to me. The taxi option is just too fluid. To make it work, it helps to have just taken a town car to the airport, though I suspect you could have a car service deliver your passport even if you drove, took public transportation or hailed a cab.

Stupidity may be problematic, but it doesn’t have to be a deal-breaker. If you forget something important for your trip – so important that you’re willing to shell out some serious cash to fix the situation – you now have a solution at your fingertips. Of course the smarter move is to get it right the first time …

Top U.S. ports of entry in 2009

by Tom Johansmeyer on

Travel to the United States was off 5 percent last year, but this didn’t change how people enter the country. The top 15 ports of entry owned 85 percent of all overseas visits, gaining a full percentage point from 2008. New York JFK, Miami and Los Angeles took the first three positions and took 39 percent of the total, also picking up a full percentage point of “arrival share” relative to 2008. Five of the top 15 ports of entry actually gained inbound traffic over 2008, three of them in Florida: Miami, Orlando, Houston, Philadelphia and Fort Lauderdale.

Escape from New York: Five tips for leaving the city when flights fail you

by Tom Johansmeyer on

New York is no stranger to tourist and business travel. We get lot of guests here, and eventually, their trips must come to an end. When the weather turns harsh, this can be problematic. Spring may be close, but March and April snowstorms happen, and there are always spring showers to make getting off the ground at JFK or LaGuardia a pure living hell. Whether you’re traveling in the northeast corridor or need to get to a different airport to get home, there are options.

I came face to face with this problem around six years ago. I was trying to get back to Boston, where I lived at the time. I was in New York every week on business and by Friday wanted nothing more than to get home. I stepped outside at 2 PM and saw snow accumulating on the street, even despite the city traffic. I checked Delta‘s website and saw that nothing had been canceled. So, I high-tailed out to LaGuardia hoping for the best. After a two-hour cab ride, I hit the Marine Air terminal only to find that the website wasn’t being kept up to date.

I needed some options and the thought of another two hours of taxi rides in a blizzard didn’t thrill me. Back in Manhattan, I figured I could pick up a train on Amtrak from Penn Station (which wound up working out). Along the way, I learned some tricks that can help anyone traveling the northeast or looking for an alternative airport when hope appears to be lost.1. Don’t fear public transportation
There’s no subway to LaGuardia, but there are buses. Catch the Q48 from the main airport or the Q47 from Marine Air (if you’re taking the Delta Shuttle). Get off at Roosevelt Ave in Queens, where the F or 7 train will get you back to Midtown. From there, it’s easy to hit Penn Station (New Jersey, Amtrak) Grand Central Station (Connecticut and New York) or the PATH train (if you want to try your luck at Newark). From JFK, you can catch the Skytrain to the subway, but brace yourself for a very long ride – the fastest I ever made it to Midtown was around an hour and a half.

2. Rental cars are risky
First, when flights aren’t taking off, there will be no shortage of people with the same idea. So, supply will be limited. Also, nasty weather makes for nightmarish driving conditions. You’ll be extremely unhappy behind the wheel, a situation that’s likely to be made worse by traffic. If you want to try driving, take public transportation out to the ‘burbs and use a rental agency out there (call first to make sure they can help you out).

3. . Be mindful of the other side
Getting out isn’t enough: you also have to think about where you’re going. If bad weather’s pounding New York, there’s a pretty good chance the situation in Philadelphia, Newark and Boston is also pretty ugly. If you’re having someone pick you up, call ahead. Arrange for a taxi or town car in advance. Definitely check the situation on the ground if you’re trying one of these airports instead. During my trek to Boston during the blizzard a few years ago, I called a local taxi service and asked to be picked up at South Station – and requested that they ask for my name before letting anyone into the cab. Sound arrogant? Well, it saved my ass. I saw the driver turn at least four people away as I pushed through the crowd, and I have no idea how many people tried before I got there.

4. Giving up may not be an option
Sometimes, it’s tempting to quit and just get a hotel room for a night (or a few, depending on how severe the storm is). Depending on what’s going on in the city, however, this may be a pricey alternative. As with rental cars, you won’t be the only person to think of this. Also, a busy night or weekend can cut available rooms down to nothing fast. If you are able to score some digs, you could wind up paying a fortune. If you do decide to stay in the city, hunt for the boutique hotels that y may never have noticed otherwise: they’re your best bet.

5. Draft your friends and family
During my escape from New York, I called my wife and asked her to book my train ticket for me. Handheld computing has come a long way since then, but it’s still inconvenient to hunt for alternatives on an iPhone or Blackberry. If you have someone who’s sitting in a warm office or home, hit him or her up for a hand. They’ll be able to find hotels or other travel arrangements easier than you will. By the time you get from the airport back into Manhattan, you may have a plan that only needs to be executed.

Child directs airplanes from JFK air traffic control tower – FAA not amused

by Scott Carmichael on


Bring your child to work day usually involves showing the little ones how your office looks, and letting them play with the water cooler. At New York JFK Airport, someone took things a little too far by letting a child issue commands to aircraft. In the video above, you can clearly hear the kid, with someone in the background telling him what to say.

Thankfully, the pilots all seem to find it rather funny, and I assume it brightened up their otherwise boring day. Sadly, the FAA doesn’t share their sense of humor, as a full investigation is underway to determine who did what, and why. The FAA had this to say:

” Pending the outcome of our investigation, the employees involved in this incident are not controlling air traffic. This behavior is not acceptable and does not demonstrate the kind of professionalism expected from all FAA employees.“

Even though rules were broken, I doubt airplanes were in any kind of danger during the short burst of entertainment from the tower.