How to choose a reputable adventure travel company or guide

Adventure travel” is a nebulous term these days. But whether your idea of a thrill is a Class-III rapid or climbing Everest, there’s one thing that’s ubiquitous when choosing an outfitter: safety. There are hundreds of adventure travel companies worldwide; not all are created equal. There are key things you should look for when choosing a company or independent guide, whether you’re booking a three-week luxury trip, or a one-day backpacker’s special.

I’m not implying adventure travel in general is risky, or that most operators and guides don’t know what they’re doing. There are numerous certifications in place (they vary according to country) to ensure companies adhere to national and industry safety standards.

The following are tips on what to look for or avoid when choosing a company or guide, based on personal experience and what I’ve gleaned from the owners of several highly regarded adventure companies. I’ve done trips with each company, but I have no personal gain in endorsing them: I’ve just found them to be, among the dozens of outfitters I’ve used, the best of the best.

My sources include Mark Gunlogson, president/guide of Seattle’s Mountain Madness, a mountain adventure guide service and mountaineering school; Marc Goddard, co-owner/guide of Bio Bio Expeditions, a whitewater/adventure travel company in Truckee, California, and Britt Lewis, co-owner/guide of Austral Adventures, a custom travel company on the island of Chiloe, in Chile.

I’m also including a few horror stories based on guide negligence. That’s why, the first thing you should do when planning any kind of adventure activity or trip is…

Do your research
Even a brief online search will bring to light any serious breaches in safety or conduct. Safety doesn’t just apply to those who plan to scale the Andes or kayak the Zambezi. Even the tamest “adventures” require guides who are knowledgeable about the area and activity, and are currently certified in emergency first aid and rescue procedures.

[Photo credit: Flickr user Luis Fabres]

Lest you think I exaggerate the importance of guide knowledge and research, the idea for this article germinated in 2003, when I was visiting Australia’s Kakadu National Park during the “Wet,” or monsoon, season. That time of year brings potential problems such as floods, but it was a widely publicized trial that made an indelible impression.

A negligent guide was charged in the accidental death of a 24-year-old German tourist who’d been killed by a croc, after the guide assured her group a swimming hole was safe. My own guide informed me that just weeks earlier, another company had tried to gun their small tour bus over a flooded waterway, only to have it overtaken and swept downstream. The passengers were eventually airlifted to safety (don’t let these things scare you off of Kakadu in the Wet; it’s absolutely spectacular, and free of crowds).

Australia of course, isn’t the problem. It’s just that crocs and corpses make compelling headlines. Sometimes accidents aren’t publicized, lest they impact tourism (In New Zealand, an operator confessed to me a rival company’s fatal bungee-jumping miscalculation a month prior, which put them out of business), and of course there have been dozens of mountaineering and whitewater-related tragedies on commercial trips on various continents over the years. Again, participating in these activities doesn’t make you likely to suffer a mishap. Are they inherently dangerous? Yes, but so is crossing the street, driving a car, or hiking solo.

What certifications to look for
This depends upon type of activity and country. Says Lewis, “If there aren’t national qualifications or certs, a combination of information is required for form an opinion about an outfitter. How clear and accurate is their literature or website, their answers to your questions, etc.?” I would also add, how long does it take them to respond to your emails or phone calls? A few days is standard, but if you find yourself having to follow-up repeatedly, move on.

Marc Goddard: Ask about the qualifications of each guide. If you’re doing a river trip, find out how many years the guides have been guiding rafts, and on which rivers. Don’t be shy about asking some serious questions: you will, after all, be entrusting them with your life!

Mark Gunlogson: The adventure travel industry has matured, and most activities now have some sort of industry standard. In the case of mountain guiding, there’s the American Mountain Guides Association certification for guide services. Level of first-aid training for guides is also essential to look for, and industry standards apply here, as well.

Signs you’re dealing with a good company or guide
Whether you’re planning a high-end holiday or making a walk-in query in a backpacker ghetto, there are questions to ask and things to look for that signify a solid company. Be aware that hostels and other backpacker-oriented locales are magnets for sketchy outfits. If it sounds too cheap or good to be true, it probably is. If the activity involves something potentially dangerous, don’t bite.

Gunlogson suggests asking the company what’s included and what’s not, so all services are clearly spelled out, including guide qualifications. But, he says, “In the end, sometimes it just comes down to how comfortable a person feels with the company and their interactions with them.”

Adds Lewis, “Ask a few simple questions about first-aid and emergency procedures. Do they appear to have a plan for unforeseen events? If you’re a walk-in, does their office have a fire extinguisher? Are their vehicles legal for tourist transport? Are the guides certified for the activities for which they’re assigned?”

I learned just how deadly budget guides can be while climbing Cotopaxi in Ecuador with a Mountain Madness guide. We were forced to turn back at 17,000 feet due to extreme avalanche danger. My guide was fully accredited, and his experience includes some of the toughest technical climbs in the world (For my part, I’d been conditioning for this trip for months, at high altitude, upon the advice of Mountain Madness).

We had returned to the refugio, an overnight acclimatization hut located at 15,000 feet. We saw a young, rowdy group of backpackers being shepherded out the door by their equally youthful guides; it was obvious from their attire they were attempting a summit. My guide, concerned, went and had a word with the other guides: They totally blew him off. I didn’t hear about a group of backpackers getting creamed in an avalanche that day, but that experience really clarified for me the potential for disaster posed by cheapie trips targeted at inexperienced backpackers. It’s not worth it.

On a related note:

Look for red flags
“If they’re farming you out to a local outfitter, it could be a red flag,” says Goddard. “But the big warning is if they don’t know who their guides are, or what their qualifications are.” Some companies do “outsource” to local guides or outfitters, It’s not always a bad thing, and in fact can be positive, because you get someone with insider knowledge and you support the local economy. It comes down to their qualifications and relationship with the parent company.

Gunlogson adds, “Ask about guide qualifications, number of years in business, and hidden costs regarding services.” A reputable company willingly discloses information.

Ask for referrals
Lewis suggests asking for past client’s emails, and contacting them about their experience. You can also look at reviews on sites like TripAdvisor.com, or search travel blogs.

Listen to your gut
If you have a bad feeling about a guide, it’s best to pay heed. On my same Australia trip, a certain American guide led us on an overnight bushwalk in Litchfield National Park. Amongst his many other transgressions, he endangered our lives by having us pitch camp on a narrow sandbar at the base of a waterfall-fed swimming hole (I actually voiced my concern, only to receive a withering look from him). Sure enough, a monsoonal downpour made the water level swiftly rise, leaving us backed into a rock wall. Fortunately, we were able to rescue our tents and gear, and the water receded before we had to swim for it. That’s when I learned to listen to my instincts regarding guides. My sensor went off immediately after meeting this guy due to his arrogance, but I felt obligated to do the trip.

Whether it’s a negative reaction to a guide, concern over the poor/worn quality of the gear, or the activity itself, always listen to your gut.

What to do if you have a bad experience
You have several courses of action. You can go to sites like TripAdvisor.com and travel blogs and write the company up (letting them know about it before taking any action). Says Lewis, “It depends on the country in terms of informing authorities. However, the power of the Internet is a huge reward to a good company and an effective way to punish an unsafe one.”

Adds Gunlogson, “Unless there’s injury and an obvious case of negligence, there’s not too much you can do unless you really want to spend the time and money to pursue it. In the end, word-of-mouth has a cathartic effect for clients if their complaints are ignored. Those companies that understand the power of a former client taking to the Internet do their best to mitigate any potential bad-mouthing, whether justified or not. It lets the client know that their dissatisfaction was acknowledged.”

I say: Playing devil’s advocate, I’ve found there’s usually one client on every trip who seems determined to have a bad time and find fault, even where none exists. DON’T BE THAT PERSON. No one likes a whiner or a complainer, and guides work long hours, under considerable stress. Don’t just sit on your butt: ask what you can do to help, be it chopping vegetables, loading gear, or finding firewood. If you have a legitimate complaint, by all means follow the advice provided above, but don’t go trolling for a refund or discount just to be an a-hole.


What are the refund policies?
Because shit happens.

Consider climate and seasonal factors
If you want to avoid a monsoon, snow, or inhumanly hot, humid weather, be sure to voice those concerns and do some research on your destination. It also pays to ask about or check on things like growing, spawning, or breeding season of pesky or harmful flora or fauna. Someone I know (her name is Laurel) paid through the nose for a snorkeling trip off a remote island in Southern Thailand. Imagine her surprise when she hit the water and discovered it was peak jellyfish spawn. She spent the remainder of the trip covered in painful, head-to-toe welts that made her the object of much mockery. Far more painful was the knowledge that the scam artists/snorkeling guides knew full well swimming was inadvisable.

Are they a green company?
It matters, and this philosophy also includes hiring locals whenever possible. Don’t let yourself get “greenwashed.”

Honestly assess your own capabilities
You don’t just put yourself at risk (of a bad trip, potential injury, illness, or worse); you jepordize the safety and well-being of other clients. If nothing else, you make your guide’s life hell. Please don’t if you can help it.

Do you trust your guide’s capabilities and judgement?
When you literally trust a guide with your life (and I can only say this about three of them), it’s a sign that that company is doing something right. Never have I been more impressed with guides than the two trips I’ve taken with Bio Bio; Mountain Madness follows a close second.


Consider travel insurance
If you’re doing some really hard-core stuff, will be in very remote areas, or have some existing health or physical conditions, it may be worth the extra expense.

Don’t forget to tip
Says Goddard, “I don’t feel tipping is mandatory; it’s done if you feel the guides did a good job. An average tip is 10% of the trip price, a great tip is 20%.” Adds Lewis, “The amount may also depend upon what country you’re in, but it’s always appreciated. Few, if any, guides do their job solely for the money [FYI, it’s not a high-paying job]–there’s a love of people, nature, or the activity that comes with it. But tips are welcome, as they’re a tangible “thank you,” and acknowledge a job well done.”

If you made it this far, consider yourself schooled. Here’s to safe adventures!

[Photo credits: crocodile, Flickr user jean-louis zimmerman; first aid kit, Flickr user 8lettersuk; warning, Flickr user psd; cash, Flickr user Todd Kravos; caving, Laurel Miller]

Top fifteen items to have in your travel first aid kit

Even if the worst travel-related malady you’ve suffered is a touch of turistas, it pays to pack at least a few first aid essentials in your luggage. If you carry nothing more than Band-Aids, moleskin, Neosporin, and Pepto-Bismol tablets, you’re set for minor emergencies that might otherwise derail a day of sightseeing.

If, however, you travel frequently/do adventure travel/spend time in developing nations, it pays to have a fully-loaded first aid kit. It’s no substitute should you get seriously ill or injured, but its contents can likely stabilize you until you’re able to get medical assistance

You don’t need to spend a lot of money on a kit, either. You can pick one up for as little as $12 at REI, and augment it as needed. The most expensive thing is filling prescriptions for antibiotics (just in case) before you leave home. Cipro is really pricey, but broad-spectrum drugs like Doxycycline are very inexpensive.

Below, my picks for travel first aid kit essentials.

1. Band-aids/gauze pads/moleskin (for blisters)

2. Surgical tape
Use it to hold dressings in place, or to strap sprains or strains. A roll of this saved my ankle after a bad fall while backpacking.

[Photo credit: Flickr user ffi]3. Sewing needle and safety pins
Sterilize and use to drain blisters, remove splinters, or make a makeshift sling.

4. Small mirror
Useful if you get something in your eye or have a facial injury. If you’re the outdoorsy type, it’s an emergency kit essential for signaling should you get lost.

5. Prescription drugs
All of your regular prescriptions, as well as antibiotics or other meds prescribed by your doctor. Be sure to keep them in their original bottles, and carry copies of your prescriptions with you.

6. OTC drugs
Imodium, Pepto-Bismol tablets, antihistimines, Pepcid, ibuprofen, eye drops. For women: Uristat and an OTC or prescription for yeast infections. Comprehensivey, these meds cover a wide range of ailments, from food-borne illness to allergies, but reserve the Imodium only for emergency situations where you must travel (it’s a potent anti-diarrheal).

7. EpiPen
This isn’t just for those with known anaphylactic allergies. When you’re traveling abroad, you never know what might trigger a reaction; it’s also possible to develop a sensitivity to things you haven’t previously had a problem with.

8. Alcohol wipes and hand sanitizer
Sterilize your hands, implements like tweezers, even wounds, if necessary. Sanitizer is something you should be in the habit of carrying when you travel, regardless.

9. Tweezers and non-safety nail scissors
Remove splinters and insect stingers, cut surgical tape or bandages; there are endless uses for these two.

10. Thermometer
If you develop a sustained fever of 100.4 or higher, it’s time to seek medical attention.

11. Electrolyte powder packets and Emergen-C
If you’re suffering severe diarrhea or vomiting, it’s absolutely essential you rehydrate and replenish electrolytes. If you have access to Gatorade, you can down that, along with bottled (if necessary) water. I use Airborne and Emergen-C after long flights and at other times I need to keep my resistance up, or if my immune system is taxed.

12. Antibiotic ointment and hydrocortisone cream
Don’t underestimate the importance of these two, especially if you’re traveling in the tropics, where things tend to fester, or you have a coral cut, serious blister, sting, bite, or rash.

13. Matches
Sterilize needles or safety pins; matches are also an essential for wilderness emergency kits. Store in old film canister or Rx bottle to keep dry. You can additionally waterproof by painting the tips with nail polish.

14. Ziploc bags
You never know when these will come in handy. You can make an impromptu ice pack, store creams and ointment in them to prevent spillage, use them as an extra layer to keep meds dry, etc..

15. Mini first aid or wilderness safety manual
If you’re traveling long-term or spending lots of time outdoors, you’ll find this useful at some point. Many first aid kits come with one.

[Photo credits: knee, Flickr user Sukianto; Pepto-Bismol, Flickr user chris.corwin;dressing, Flickr user tiny_packages]

Galley Gossip: Celebrity passenger claimed to have special powers

Tom Cruise.

It’s not often I get to start a Galley Gossip post with that name! But that’s the name several readers mentioned after I asked if they could guess which celebrity passenger offered to assist an unconscious woman with his “special powers” on the airplane. Honest to God, I wouldn’t joke about something as serious as this!

It’s interesting to note that Gary Busey, Depak Chopra, Uri Geller, and the Director General of the FBI were also mentioned as celebrities possibly possessing a very unique power. Tom Cruise, however, won the poll by a landslide with twenty-three votes. I wonder if Mr. Cruise is even aware that so many people believe him to be to powerful?!

“Tom Cruise has one power, jumping on Oprah’s couch!” said a reader named Jeff after I posed the question.

Another reader named Neil said, “It’s true. Tom Cruise had special powers over my wife at one time. She’s outgrown him though.”

Now that I’m thinking about it perhaps Tom Cruise does have – or had – special powers! Then again maybe I just have a lot in common with Neil’s wife! Whatever the case, I do know that the celebrity passenger in question was not Tom Cruise, or any one of the other people mentioned above. Unfortunately I am unable to name the passenger (I’d like to keep my job), but I will tell you exactly what happened. Just remember this is Galley Gossip, first class 767 galley gossip to be precise. That said I’m fairly certain the source is a reliable one.

THE STORY …Years ago a celebrity passenger boarded a flight in Dallas. He and his bodyguards took up the entire first class cabin. That’s twenty-two seats on a 757. At some point during boarding one of the bodyguards informed the lead flight attendant that while the celebrity usually didn’t mind signing autographs, he wasn’t feeling well that day and wanted to be left alone. He then told the flight attendant that no one in their party would be needing anything during the flight and that they didn’t want anyone passing through first class unless absolutely necessary. That included the flight attendants. I should mention here that this happened before 9/11. Later on in flight a passenger seated in coach went unconscious. As a flight attendant passed through first class to grab the medical equipment, the celebrity passenger stopped her to ask what was going on. After the flight attendant informed him of the situation, the celebrity offered his assistance, and that’s when he mentioned his special powers.

Did the unnamed celebrity really have special powers? Maybe. Maybe not. According to the flight attendant involved in the situation it was hard to tell if the unconscious passenger came to because the celebrity had touched her with his special power or because her husband had become so overly excited by such a hugely famous person trying helping his wife that he kept knocking her in the arm while exclaiming the celebrities name over and over again. Then again it could have been a combination of both. So don’t underestimate a star’s power!

Photo courtesy of Cristilive