Digging deep into Carnival Corporation pockets to address the safety concerns of cruise travelers worldwide, Carnival Cruise Lines is looking to put the past behind them. Today announcing a multi-million comprehensive safety program, the cruise line that just can’t seem to get ahead of the game is taking a different approach: changing it.
“This review is very comprehensive; it will take us a little bit of time to complete it,” said Carnival President and CEO Gerry Cahill. “But you can rest assured that it is our highest priority throughout the entire organization.”
Today, the fruits of those efforts were revealed, with Cahill noting, “by applying lessons learned through our fleet-wide operational review after the Carnival Triumph fire and by taking advantage of new technologies, we have identified areas for enhancement across our operations.”Called the Operating Reliability and Guest Comfort program, the focus is deep, promising to tackle three major areas of concerns to travelers:
Enhance emergency power capabilities- Each ship will have a new, emergency generator that will provide 100 percent of stateroom and public toilets, fresh water and elevators in the event of a loss of main power.
Improve the level of operating redundancies– All ships already have two separate, redundant engine rooms. But new modifications will include a reconfiguration of certain engine-related electrical components.
Introduce new fire safety technology– Fleet-wide, Carnival will invest in the newest and most technically advanced fire prevention, detection and suppression systems, upgrading the existing water mist systems.
On the guest comfort front, Carnival will expand the availability of hotel services for the comfort of its guests if a shipboard event involves the loss of main power.
Looking beyond Carnival Cruise Lines, the program will be applied to all 101 ships in the Carnival Corporation Fleet, which also includes Princess Cruises, Holland America Line, Cunard Line and Seabourn.
“The overall program of enhancements across the fleet, including Carnival Cruise Lines’ ships, is expected to cost between $600 and $700 million,” said Carnival Corporation spokesperson Lanie Morgenstern in an email.
Included in the announcement was a new video featuring Cahill and Carnival Corporation chairman, Mickey Arison. Accused by the Boston Globe of paying more attention to his Miami Heat than the heat passengers on the Carnival Triumph endured without air-conditioning, Arison goes on the record, describing where safety fits into Carnival’s plans.
Often believed to be the travel choice of the newly wed or nearly dead, the nature of cruise vacations has evolved in recent years. At one time, a cruise vacation meant shuffleboard, never-ending buffets and a few thousand older, overweight passengers on a spin around the Bahamas. Now, the old iconic activities, dining options and even older passengers are being replaced with an active lifestyle and options for adventure travelers.
As new ships come out, cruise lines are careful to build in an ability to be flexible and cater to the traveler of today. Relevant dining options ranging from lifetime event dining, like a steakhouse dinner to celebrate a graduation at a fraction of the cost on land, to comfort food dining, like Macaroni and Cheese in the ship’s main dining room, reflect an evolving passenger’s taste.
Pinpointing that taste and satisfying it, cruise lines are more rabidly focused on capturing the attention of would-be passengers with far more than low prices and bonus offers. Branded experiences ranging from an infusion of DreamWorks characters into the Royal Caribbean fleet, a Nickelodeon influence on Norwegian ships and even Apple products in iLounges on Celebrity Cruises are proving popular. Off the ship, adventurous shore experiences often put cruise travelers on a path similar to that suggested by popular travel bloggers going it on their own.
Along with this “give-them-what-they-want” focus comes a branding effort designed to jumpstart the infusion of trendy, relevant elements to the onboard experience on older ship as well. Royal Caribbean has a Royal Advantage program being rolled out to older ships, replacing tube sets with flat-screen TV‘s, adding new trendy dining venues found on the newest of ships and upgrading other elements of the onboard experience as well.
On Carnival Cruise Lines some travelers may lament the near extinction of the party-going frat sailings (AKA “booze cruise”) but don’t have to look far for new, different venues that are becoming the place to be at sea.
Inspired by what is popular while traveling, Carnival unleashed its FunShip 2.0 initiative in New York last October. The $500 million enhancement program includes partnerships with popular celebrities and leading brands.
Funnyman George Lopez and celebrity chef Guy Fieri along with Miami Heat‘s DJ Erie are doing more than simply lending/selling their well-known names and star statuses to the Carnival brand in an attempt to draw a new breed of cruise passenger. Each has worked with Carnival to create experiences that fit the brand and infuse their own unique style.
The Food Networks Guy Fieri is working with Carnival to offer a dining venue called Guy’s Burger Joint, featuring the Food Network star’s (really amazing) hand-crafted burgers and fresh-cut fries with special recipes created exclusively for Carnival.
Different, from previous product upgrades that have happened throughout the years, cruise lines are listening and communicating with passengers and targeted travelers, speaking their language. Also, reflecting a degree of transparency, cruise lines are letting us in behind the scenes to see what goes into bringing something new on board as never before.
At a press conference in New York, Fieri manned the outdoor grill most of the afternoon, making soon-to-be signature burgers and answering questions. When asked why he got involved with the project, straight-talking Fieri told us, “…because these people at Carnival really care about their customers. It really means a lot to them that the people who sail on their ships have a good time. I wanted to be a part of that.”
It’s funny how you can hear something like that from a cruise line a million times and think nothing of it, but let those words come out of a popular icon in the world of food and all of the sudden they have meaning.
Fieri’s influence goes beyond the burger recipe too and gets really detailed in its execution on board. Condiment stations will feature a suggested menu developed by the chef to show guests what condiments and toppings they can use to build a specialty burger. In addition to burgers, Guy’s Burger Joint will serve fresh, hand-cut French fries prepared on board. We sampled (OK make that “inhaled”) both in New York and agreed with most others that it was one of the best burgers ever.
Carnival is also teaming up with comedian and TV personalityGeorge Lopez who will become the cruise line‘s “creative director for comedy” as Carnival introduces the Punchliner Comedy Clubs Presented by George Lopez.
To become the cruise line’s curator of comedy, acting as a consultant on the vetting and hiring of comedic talent for the line’s existing fleetwide comedy clubs, Lopez will play an active role in the securing of top up-and-coming comedic talent, utilizing his vast resources within the North American comedy scene.
“Carnival’s ships offer a huge audience that truly appreciates comedic performances and the on-board clubs are fantastic,” Lopez told us. “I intend to help build and nurture an understanding among up-and-coming comedic talent that these ships represent a phenomenal environment to work and gain experience.”
Through the partnership, Carnival ships will feature a Lopez comedy routine shown on in-cabin televisions fleetwide and pre-recorded introductions by Lopez at comedy club shows, as well as a new Punchliner Comedy Brunch that will be offered on sea days. Lopez will also partner with the line on a comedy-themed consumer contest in 2012.
“Carnival’s guests absolutely love comedy which is why we are already the cruise industry leader in fleetwide comedic programming and, in fact, we host more guests in our shipboard comedy clubs than any land-based comedy chain in the U.S.,” said Gerry Cahill, Carnival’s president and CEO. “By partnering with George Lopez, an exceptionally talented, respected and popular comedian, Carnival’s comedy offerings will be taken to an entirely new level.”
Lopez is seriously into the comedy concept too, much like Fieri and his cooking. In an interview with CruiseRadio‘s Doug Parker and Matt Basford, Lopez detailed his involvement saying “I will bring people from television and movies and that will make it better. You start to see people on the ship that you have seen in movies and that makes it fun, that’s a great surprise,” adding, “I will be performing on the ships occasionally myself which I am excited about.”
DJ IRIE, song master to the stars and the official DJ of the Miami HEAT, will develop a first-of-its-kind DJ academy at sea that will train all Carnival DJs across the “Fun Ship” fleet. The DJ IRIE Spin’iversity promises to bring an exciting and relevant new vibe to the line’s legendary nightclubs, deck parties and beyond.
“Miami HEAT games are known for their high-energy and non-stop fun created by DJ IRIE and we want to tap into his unique skills and passion for music to create an unforgettable atmosphere on board,” Mark Tamis, Carnival’s senior vice president of guest operations told us. “Music is the soundtrack of our lives and our goal is to create an emotional experience for our guests through the right mix of terrific music and a DJ with a unique personality who can energize a crowd.”
Whether spinning in clubs in Miami or Las Vegas, at a sporting event or hosting his popular South Florida radio show, the internationally known DJ IRIE has mastered the art of bringing a crowd to its feet and pumping up the energy and excitement – much like Carnival had done for 40 years.
But through his new comprehensive training program, IRIE will train Carnival’s DJs how to read a crowd and tailor song selections from every musical genre, appealing to guests of all ages. He will also instruct DJs on how to make maximum use of their own personality and energy to create their own persona and build popularity among guests to develop a fan following.
An important point to note: none of this costs extra. This is Carnival reinventing the at-sea experience, adding more options than ever, all included in the price.
The onboard experience is changing in other ways as well. Big name entertainment is lending their name to new cruise ships as Godmothers, or just to be were the entertainment action is.
Off the ship too, cruise lines are taking a good hard look at what they have for travelers once ships reach their destinations. Taking a page from travel bloggers, cruise line “excursions” are far more than a busload of tourists complaining if the air conditioning is not cool enough.
Today we’re seeing cruise passengers getting off the bus and on to kayaks, scuba diving, surfing, hiking and climbing trails, viewing history, arts and culture up close in any given port. At the end of the day some ships may stay in port late or overnight before moving on to their next stop.
Always a solid reason for cruising, travelers get to see and sample destinations they may or may not want to return to later, for a longer land-based vacation.
No, today’s cruise vacations are not your parents’ idea of a good time, they’re yours, whatever that may mean.
Celebrities go to sea all the time it seems. Martina McBride performed a short concert on Royal Caribbean’s Voyager of the Seas in New Orleans Saturday. Last weekend, Maroon 5 rocked Galveston with Carnival Cruise Line’s new Carnival Magic as a backdrop. Other acts from Kid Rock to Dancing with the Stars contestants host themed cruises, allowing fans up-close-and-personal time like never before. Now, celebrities are lending their names to onboard venues that will stay with cruise ships long after the stars have gone home. It’s all part of a branding effort by cruise lines to gain favor with the public as never before and travelers are clearly gaining as a result.
Saturday’s Martina McBride concert to welcome Royal Caribbean’s Voyager of the Seas was not the first time the cruise line has used star power to welcome a new ship. Stars from Reba McEntire to Rhianna have been on board to bring in new potential travelers, reward those already booked and help define the Royal Caribbean brand as current and relevant.
“We are particularly delighted to have Martina McBride help us celebrate our return to New Orleans with an exclusive concert aboard Voyager of the Seas.”Royal Caribbean International senior vice president of marketing Betsy O’Rourke said.
The concert was free to Royal Caribbean’s past and invited guests, adding a whole lot of value for those booked to sail after the concert. Such was also the case in Galveston, Texas last week as GRAMMY award-winning band Maroon 5 played a standing room only crowd dockside to welcome Carnival Magic to the port. This one catered to a more engaged crowd as thousands of fans took advantage of free tickets being distributed by Carnival via their Facebook page, senior cruise director John Heald‘s blog and selected Texas radio stations.
“We wanted to do something big and memorable to mark Carnival Magic’s U.S debut and what better way to celebrate than to bring together fans of music and fans of Carnival, along with our partners in Galveston, for an exceptional afternoon of fun and entertainment,” Carnival Cruise Lines‘ president and CEO Gerry Cahill said.
A similar level of engagement at Carnival has resulted in what they call their Funship 2.0 initiative, a $500 million transformation of the line’s onboard experience. Introduced in New York last month, this is way more than a makeover and way more than a dry-dock remodeling project. Carnival is bringing in heavy hitters and time-tested concepts in an attempt blow away the competition, at no additional charge to their passengers.
It’s all about the burgers
First up, Food Network star Guy Fieri, has developed a burger venue called Guy’s Burger Joint featuring gourmet, made-to-order burgers with a variety of toppings. There will be not hockey puck-like burgers here.
Fieri’s influence goes beyond the burger recipe too. Condiment stations will feature a suggested menu developed by the chef to show guests what condiments and toppings they can use to build a specialty burger. In addition to burgers, Guy’s Burger Joint will serve fresh, hand-cut French fries prepared on board.
A variety of innovative condiments from chipotle mayonnaise and a special barbecue sauce to garlic aioli and three hot sauces, will be available at self-serve condiment stations. For guests who like a little more spice, seasonings like garlic and herb, sea salt and hot chili also will be offered, along with a selection of toppings such as sautéed mushrooms, grilled onions, blue cheese crumbles and vine-ripened tomatoes.
Comedy is king
Carnival is also teaming up with comedian and TV personalityGeorge Lopez who will become the cruise line‘s creative director for comedy as Carnival introduces the Punchliner Comedy Clubs Presented by George Lopez.
“Carnival’s ships offer a huge audience that truly appreciates comedic performances and the on-board clubs are fantastic,” said Lopez. “I intend to help build and nurture an understanding among up-and-coming comedic talent that these ships represent a phenomenal environment to work and gain experience.”
Through the partnership, Carnival ships will feature a Lopez comedy routine shown on in-cabin televisions fleetwide and pre-recorded introductions by Lopez at comedy club shows, as well as a new Punchliner Comedy Brunch that will be offered on sea days. Lopez will also partner with the line on a comedy-themed consumer contest in 2012.
Lopez is seriously into the concept too. In an interview on Cruise Radio, Lopez detailed his involvement saying “I will bring people from television and movies and that will make it better. You start to see people on the ship that you have seen in movies and that makes it fun, that’s a great surprise,” adding “I will be performing on the ships occasionally myself which I am excited about”.
Celebrity DJ to the rescue
DJ IRIE, song master to the stars and the official DJ of the Miami HEAT, will develop a first-of-its-kind DJ academy at sea that will train all Carnival DJs across the “Fun Ship” fleet. The DJ IRIE Spin’iversity will bring an exciting new vibe to the line’s legendary nightclubs, deck parties and beyond.
“Miami HEAT games are known for their high-energy and non-stop fun created by DJ IRIE and we want to tap into his unique skills and passion for music to create an unforgettable atmosphere on board,” said Mark Tamis, Carnival’s senior vice president of guest operations. “Music is the soundtrack of our lives and our goal is to create an emotional experience for our guests through the right mix of terrific music and a DJ with a unique personality who can energize a crowd.”
Whether spinning in clubs in Miami or Las Vegas, at a sporting event or hosting his popular South Florida radio show, the internationally known DJ IRIE has mastered the art of bringing a crowd to its feet and pumping up the energy and excitement.
Through his new DJ IRIE Spin’iversity, a comprehensive training program, IRIE will train Carnival’s DJs how to read a crowd and tailor song selections from every musical genre, appealing to guests of all ages. He will also instruct DJs on how to make maximum use of their own personality and energy to create their own persona and build popularity among guests to develop a fan following.
And it’s free
An important point to note: None of this costs extra. Other lines have piled on upscale dining venues, entertainment options and other pay-as-you-go choices with mixed results. Carnival is adding all this and more at no additional cost to their guests.