Lawsuit leaves airline feeling blue

by Tom Johansmeyer on

Bill Baker was mad. This crotchety blogger was so pissed at JetBlue that he took the airline to small claims court. On January 16, 2009, victory was sweet, to the tune of $494. The money, he says, will be donated to charity.

Clearly, one lone nut blogger can make a difference.

JetBlue delayed Baker’s red-eye flight from Portland, OR to New York for five hours, before announcing the cancellation of the flight. The passengers were offered flights out three days later. Meals, accommodations and earlier flights were not offered. So, Baker took JetBlue to Connecticut small claims court. He asked for damages of $722.50 (per his blog, $687.50 per the court record). The airline apparently took the lawsuit seriously, actually sending a representative to the hearing. This was not enough, however, to sway the events to JetBlue’s favor.

The airline has developed something of a reputation for canceling flights and pushing passengers days into the future. When I went to the Ritz-Carlton Golf Resort, JetBlue canceled my flight and simply said that I wouldn’t be able to get into JFK for another two days. I pushed, asking about the many other airports in the New York area – small spots, like LaGuardia and Newark. Finally, I got them to put me on a flight for the next day. Like Baker, JetBlue offered nothing to make my trip easier.

I just sent a letter to JetBlue, which garnered a very weak response from the airline. Baker aimed high, and it worked.Litigation was not his first choice. In fact, he offered to let JetBlue donate the $722.50 for which he was suing to the ASPCA or the Humane Society of America. The airline did not respond to his offer. They did offer some vouchers as compensation, which he refused to use. But, the judge seemed to consider them in his final award, as they account for the difference between the damages requested and those rewarded.

I guess the moral of this story is that airlines should realize that even the smallest complaint can snowball. I found out about Bill Baker’s story on his blog, which was linked to his Twitter account, went to his blog and was entranced. That’s all it takes, sometimes, for one company’s bad news to gain a hell of a lot of attention. One person cruising a series of links at the right time can turn a small story into a big one.

For travelers, the message is that we need to continue to talk to each other. Start your own blogs. Use sites like Twitter. As we saw earlier this week, with the use of the Hudson River as a runway, citizen journalism has become a powerful force. Let everyone know about the best and worst you see on the road. We’re all in this together. Also, the airlines and hotels are starting to pay attention. One tough tweet will be noticed.

And, Baker leaves us with his battle cry, “Ask not how airlines can screw you; Ask how you can screw the airlines back!”

Read about Bill Baker’s lawsuit against JetBlue >>

View the official results of the Connecticut Small Claims Court >>

Learn about blogging, microblogging and travel >>

Read about a suit against Easyjet in Europe >>

Start your own airline lawsuit >>

[Thanks, Bill]

Newark security: proactive or disruptive?

by Tom Johansmeyer on

These guys never catch a break. A by-the-book private security guard at Newark International Airport was compared to a “prison guard” by NY Times travel columnist Joe Sharkey. Intent on enforcing carry-on luggage size, the guard apparently hassled a young lady as she waited to reach the metal detectors. And, it must have been bad. The people in line seemed to side with the traveler. Usually, we blame the carry-on carrier. So, the situation must have been pretty awful.

While this may look like a case of poor customer service – or even just rude behavior – the problem is actually much worse. Outgoing Transportation Security Administration head Kip Hawley says in the article, “In the hurly-burly and the infinite variety of travel, you can end up with nonsensical results in which the T.S.A. person says, ‘Well, I’m just following the rules.'” Wow, it sounds like he’s flown lately!

The guard , it seems, caused a “needless disruption,” which is what outgoing Hawley hopes to see prevented. These disruptions, apparently, make it easier for terrorists to compromise security. Of course, what could be more dangerous than an oversized carry-on?

[Via NY Times]

Many inexpensive last minute holiday airfares do exist

by Jamie Rhein on

You’ve probably noticed the stories about how airfares have dropped and air traffic is down. Two weeks ago, I flew from Copenhagen to Columbus on two airplanes that were not full. The Continental flight from Copenhagen to Newark was empty enough that most people had seats between them.

The flight from Newark to Columbus was even more roomy. The row in front of my daughter and me was empty, and we had that hoped for seat between us as well.

With less people flying that means more competition to entice passengers to fly. My mom is heading to New York City for the holidays. This past May, she took the bus because of gas prices and soaring airline costs. Her ticket plane ticket would have cost almost $400 at the time.

She thought about the bus again until last night when I searched for airplane tickets on a whim. There were several options for a $166 airfare when I used the variable date function. Delta and Northwest were the least expensive flights, but the flight she wanted was on Delta to LaGuardia which she prefers over JFK. Flights into Newark, at least the ones I saw, were more expensive.

Not only was she able to score a flight to the airport of choice, she also was able to get flights that are direct and leave at the times she preferred. At first, it looked like she’d have to leave at 6 a.m., but after going to another day of departure, an early afternoon flight to New York appeared. She also wanted to book a return flight later in the day than what originally appeared. Again, further looking found the exact flight out of LaGuardia.

After using Travelocity to find choices, I went directly to Delta’s web site to book the ticket. The amazing detail is that she’s leaving on Monday, just days from booking the ticket. Cheap flights so close to departure used to be unheard of.

So, if you’re thinking of going somewhere for the holidays, look into flying. It may be far less expensive than you thought. These are the days of deals. To find the best ones, look for flights during the week. My mom is flying out on a Monday and back on a Wednesday. In this case, the direct flights were less than the flights that went through another airport. I am amazed.

TSA agent helped himself to a $47,900 camera (and more!)

by Scott Carmichael on

It’s no secret that I’m not a fan of the TSA. While I fully understand the importance of keeping our planes and airports safe, I’m just not sure the TSA is up to the job. The agency is also plagued by bad PR, mainly because of incompetent staff members and insane decisions that impact us as travelers.

The latest in a long lineup of bad press for the agency involves TSA screener Pythias Brown. This 48 year old resident of Maplewood, NJ was supposed to keep bad stuff off the plane, but instead, he was helping himself to valuable items from the bags of people entrusting him with their belongings.

Pythias started small, stealing cameras, laptop computers, gaming consoles and eventually moved on to the good stuff including a video camera belonging to CNN, and a $47,900 camera stored inside the bag of an HBO employee.

The items were sold on Ebay, and as you can see from his feedback listing, these were not cheap items.

His greed eventually came back to haunt him, when CNN found one of their cameras listed on Ebay. With a little help from the local police department and the USPS, Brown was apprehended.

When agents entered his house, they found 66 cameras, 31 laptop computers, jewelry, lenses, GPS devices and more.

The total value of the stolen items is well over $200,000, and if you have ever lost an expensive item when flying from Newark Liberty Airport, you’ll be thrilled to hear that the TSA is taking the matter “seriously”. News like this just reinforces the need to keep anything of value out of your checked bags.

Of course, this also makes me wonder just how on earth a TSA agent is able to leave the sterile area of his or her local airport with a $47,900 camera hidden in their bag. We passengers get screened, so perhaps it is time to start screening TSA staff when they enter and leave the airport?

Competition is keeping some airfares in check, and in some cases, cheaper than you think

by Jamie Rhein on

From what I’ve been reading, despite the talk of how airfares are increasing, it’s wise to keep checking for the travel deals. They can be found.

According to this AOL Money and Finance article, depending on where you are heading, you can find a reasonable rate. Heading to Europe, for example, may score a bargain because there has been an increase in flights which means more seats to fill which means cheaper fares. Last month I checked out ticket prices from Columbus, Ohio to Copenhagen, Denmark and found a fare on Northwest just over $700. Not cheap, but cheaper than I expected.

A friend of mine flew from Boston to Columbus the end of August and paid a little over $200–another surprise. Some cities are bargain destinations: San Antonio, Dallas, Los Angeles, Philadelphia and Phoenix, for example.

In order to find deals, the article presents the recommendation that you search out the airports as well as the cities. Depending on what airport you use, you could save hundreds. If the fare to Newark makes your heart stop, check out JFK, for example. A flight from Minneapolis to Newark, a fare that used to be cheap, has now jumped to $1,600, but to JFK, the flight still hovers around $300.

When we have flown towards Montana, we looked into the cheapest flights within a 12 hour driving range. Denver was a bargain three years ago. Seattle was it summer before last. (Since once in Montana we would have needed to rent a car, renting a car in Seattle or Denver saved money in the end. Plus, it gave us a chance to visit friends and see other sites along the way.)

I’d also keep checking back since prices jump so frequently, and don’t assume. Two years ago my family and I were driving to Florida for Christmas because I assumed flights would be expensive since we were making our plans last minute. When I found out they were less than $200 a piece, we flew instead. Driving would have cost more, not to mention the time factor.