Delay grounds entire airline for a month

by Tom Johansmeyer on

Delays in Newark are keeping an entire airline on the ground. We’ve seen how a single flight’s delay can have impacts at airlines across the country, but preventing an entire airline from going wheels up … that’s huge.

JetAmerica has had to defer its launch for a month, citing problems getting takeoff slots at Newark Liberty International Airport. This isn’t the first time an airline’s blamed an airport, but it must resonate with the many passengers who have spent too much time at Liberty gates thanks to delays.

Of course, this holdup is costing JetAmerica, the wannabe low-cost carrier, an absolute fortune. So far, it’s had to refund half a million dollars to more than 6,400 passengers, ostensibly because the folks in Newark temporarily clipped its wings.

If JetAmerica ever does really get off the ground, it will offer 34 flights a day, servicing such desirable destinations as Toledo, Lansing and South Bend.

Buffalo crash pilot lied on job application

by Tom Johansmeyer on

Remember that plane crash in February, in Buffalo? There were 50 fatalities. Well, it turns out the pilot would have lost his job if he hadn’t lost his life. Marvin Renlsow, who was a pilot for Colgan, reportedly falsified his job application by not disclosing two failures on flight tests in small planes. Had his supervisors known, he “would have been immediately dismissed.”

Currently, the National Transportation Safety Board is investigating whether the crew responded inappropriately to a stall warning … as well as Colgan’s hiring and training practices. Among the issues is whether unauthorized chatter among pilots and fatigue played roles in the crash. Renslow’s copilot, Rebecca Shaw, flew from Seattle to Newark overnight, arriving the day of the accident and evidence suggests she wasn’t able to get much sleep that day.

The plane, a Bombardier Dash 8 Q400 crashed in Clarence Center, New York en route from Newark, New Jersey to Buffalo. All 49 people on the plane died, along with on person on the ground.

March “lion” slams east coast

by Tom Johansmeyer on

From New Hampshire to the Carolinas, March came in, as the saying goes, like a lion. Snow, sleet and wind gusts reaching 30 mph have lead to for motor vehicle deaths, school closings and chaos at airports.

More than 900 flights have been canceled at New York area airports (JFK, Newark and LaGuardia). Hundreds more at Logan International Airport in Boston never left the ground, where the airport closed for more than half an hour to clear a runway. In Philadelphia, more than 40 people were stranded overnight.

Even the bus operators got into the delay and cancellation game. Greyhound and Peter Pan scrapped trips into and out of New York, Pennsylvania, Massachusetts and New Jersey.

So, get comfortable. It’s going to take a while to sort this mess out.

Lawsuit leaves airline feeling blue

by Tom Johansmeyer on

Bill Baker was mad. This crotchety blogger was so pissed at JetBlue that he took the airline to small claims court. On January 16, 2009, victory was sweet, to the tune of $494. The money, he says, will be donated to charity.

Clearly, one lone nut blogger can make a difference.

JetBlue delayed Baker’s red-eye flight from Portland, OR to New York for five hours, before announcing the cancellation of the flight. The passengers were offered flights out three days later. Meals, accommodations and earlier flights were not offered. So, Baker took JetBlue to Connecticut small claims court. He asked for damages of $722.50 (per his blog, $687.50 per the court record). The airline apparently took the lawsuit seriously, actually sending a representative to the hearing. This was not enough, however, to sway the events to JetBlue’s favor.

The airline has developed something of a reputation for canceling flights and pushing passengers days into the future. When I went to the Ritz-Carlton Golf Resort, JetBlue canceled my flight and simply said that I wouldn’t be able to get into JFK for another two days. I pushed, asking about the many other airports in the New York area – small spots, like LaGuardia and Newark. Finally, I got them to put me on a flight for the next day. Like Baker, JetBlue offered nothing to make my trip easier.

I just sent a letter to JetBlue, which garnered a very weak response from the airline. Baker aimed high, and it worked.Litigation was not his first choice. In fact, he offered to let JetBlue donate the $722.50 for which he was suing to the ASPCA or the Humane Society of America. The airline did not respond to his offer. They did offer some vouchers as compensation, which he refused to use. But, the judge seemed to consider them in his final award, as they account for the difference between the damages requested and those rewarded.

I guess the moral of this story is that airlines should realize that even the smallest complaint can snowball. I found out about Bill Baker’s story on his blog, which was linked to his Twitter account, went to his blog and was entranced. That’s all it takes, sometimes, for one company’s bad news to gain a hell of a lot of attention. One person cruising a series of links at the right time can turn a small story into a big one.

For travelers, the message is that we need to continue to talk to each other. Start your own blogs. Use sites like Twitter. As we saw earlier this week, with the use of the Hudson River as a runway, citizen journalism has become a powerful force. Let everyone know about the best and worst you see on the road. We’re all in this together. Also, the airlines and hotels are starting to pay attention. One tough tweet will be noticed.

And, Baker leaves us with his battle cry, “Ask not how airlines can screw you; Ask how you can screw the airlines back!”

Read about Bill Baker’s lawsuit against JetBlue >>

View the official results of the Connecticut Small Claims Court >>

Learn about blogging, microblogging and travel >>

Read about a suit against Easyjet in Europe >>

Start your own airline lawsuit >>

[Thanks, Bill]

Newark security: proactive or disruptive?

by Tom Johansmeyer on

These guys never catch a break. A by-the-book private security guard at Newark International Airport was compared to a “prison guard” by NY Times travel columnist Joe Sharkey. Intent on enforcing carry-on luggage size, the guard apparently hassled a young lady as she waited to reach the metal detectors. And, it must have been bad. The people in line seemed to side with the traveler. Usually, we blame the carry-on carrier. So, the situation must have been pretty awful.

While this may look like a case of poor customer service – or even just rude behavior – the problem is actually much worse. Outgoing Transportation Security Administration head Kip Hawley says in the article, “In the hurly-burly and the infinite variety of travel, you can end up with nonsensical results in which the T.S.A. person says, ‘Well, I’m just following the rules.'” Wow, it sounds like he’s flown lately!

The guard , it seems, caused a “needless disruption,” which is what outgoing Hawley hopes to see prevented. These disruptions, apparently, make it easier for terrorists to compromise security. Of course, what could be more dangerous than an oversized carry-on?

[Via NY Times]