Galley Gossip: Why business class is the most junior position on the airplane (Plus a chance to win the book The Go-Giver)

by Heather Poole on

I like working in business class. What I like even more are the other flight attendants who enjoy working in business. Call me crazy, but I even like business class passengers. I do!

What I find interesting about business class passengers is that the majority of them find it hard to believe that the cabin they prefer to sit in is the cabin that goes the most junior when it comes to company seniority at my airline. Which tells you a little something about business class, or shall I say the passenger who sits in business class, as well as the business class flight attendant.

Sure there are only thirty passengers seated in business class on the 767 (three class aircraft), but haven’t you noticed just how much harder the flight attendants in that cabin work compared to the flight attendants in coach and first class during the five hour flight from New York to whatever west coast city you’re flying to? Take a look next time. It’s unbelievable. Just ask those poor passengers who got stuck sitting next to the business class galley where we park our drink carts and salad carts and meal carts and dessert carts. The service is long and elaborate and the passengers can be just a tad bit difficult at times, making that never ending service take even longer than it should. There’s nothing like seeing your fellow crew members relaxing on their jump seats when you’re just pulling up the cart to the front of the cabin to begin the salad service.

After thirteen years of flying, not only do I get stuck working the most junior cabin, I hold the most junior position in the junior cabin on the 767. Okay now face the cockpit and look at the aisle on the left hand side of the airplane, and that’s where you’ll find me. Don’t tell me you’ve never noticed that the flight attendant working on the left hand side (ME!) is much slower than the one on the right?

Here’s why…

1. Boarding. What flight attendant doesn’t appreciate a smooth boarding? Remember, boarding is the most hectic time of the flight for a flight attendant, especially a business class flight attendant who has to hang up all those black and blue coats in that teeny tiny closet. When working on an aircraft with two aisles, passengers tend to use the first aisle they come to when trying to get to their seat. Unless there’s a good “greeter” standing at the aircraft door directing the passengers to correct side of the airplane, all those passengers coming down that same aisle make it difficult for the flight attendant working on the left side to hang those coats the business class passengers are impatiently holding up. Forget about re-seating passengers, delivering pre-departure drinks, helping with luggage, and answering questions about connecting flights until everyone is seated and the aircraft is about to back away from the gate. And no, Sir, I can not swim upstream to hang that coat you are still shaking at me. Sorry, you’re just going to sit down and wait!

2. Jumpseat – The lucky flight attendant working on the left hand side of business class gets to sit smack dab in the middle of the aisle surrounded by passengers, passengers who are not usually very happy to be there, while strapped into an uncomfortable foldout jumpseat on takeoff. Trust me when I tell you that this is not where you want to be for any length of time, especially if there is turbulence in the forecast and the Captain has asked the flight attendants to stay seated a little while longer until we find that smooth and comfortable cruising altitude. Because when turbulance happens, all eyes are on me, and those bugged out eyes are analyzing my every move, which makes me a little nervous, which is why I just end up staring at the floor. That’s how I know that carpet is filthy, so if I were you I’d put those shoes back on!

3. Trash compartment. Flight attendants pick up a lot of trash onboard the aircraft. When there’s a lot of trash, you need a place to stow the trash, and that place in business class happens to be on the right side of the galley. This means the flight attendant working on the left side often times gets stuck holding the trash, trying to figure out how, exactly, to get across to the other side of the galley when there are two flight attendants busy working in the confined space. Have you seen how small that galley is? And yes, that is the exact reason why you’re still waiting on your drink, because I’m still holding your trash.

4. Oven. The oven is located on the left hand side of the galley, so the flight attendant working that side is blocked by a hot oven door that swings open and shut constantly throughout the flight. That is another reason why the flight attendant is still standing in the aisle with a silver tray piled high with dirty glasses, patiently waiting to get into the busy galley where everything is located, as the flight attendant on the other side runs up and down the aisle collecting trash, replenishing drinks, and handing out meals, while the passengers on the left side watch the flight attendant on the right side and think to themselves, where’s that lazy flight attendant on my side, I need a drink!

The first month I held coach on a widebody I thought it was a fluke. But oh how I took full advantage of that fluke, enjoying every single relaxing minute of it. The second month I held coach I chalked it up to summer travel. Our senior flight attendants have a tendency to take the summer off. And then something strange happened. I held coach for a third consecutive month, not a summer month, and while I was glad to be able to hold it (for dropping purposes), I had begun to get a little bored. I know, even I couldn’t believe it. But I actually found myself missing the hustle and bustle of business class as I sat on the jumpseat in the back of coach after a quick and easy beverage service.

There’s something to be said of being proud of your job, which is directly related to the kind of service you provide. At least I think so. Years ago when I flew international routes, I felt proud to be a flight attendant. There are times I even feel proud when I work in business class on the domestic trips. However, I don’t feel so proud when I run out of food in coach, which causes me to constantly apologize because we don’t have this and we don’t have that to a flight full of miserably cramped passengers. It’s not my fault!

Also, there’s something kind of nice about actually getting to know the passengers I serve, even the demanding ones, which is something that does not happen very often in coach. I don’t know why. I try. All of this made me wonder, am I a “Go-Giver”? I’ve been reading The Go Giver: A Little Story About A Powerful Business Idea, a book about how to achieve success by changing your focus from getting to giving, by putting others interests first, which ultimately leads to unexpected returns that lead to a successful and filled life.

According to the book, there are the five laws of stratospheric success…

  1. The Law of Value: Your true worth is determined by how much more you give in value than you take in payment.
  2. The Law of Compensation: Your income is determined by how many people you serve and how well you serve them.
  3. The Law of Influence: Your influence is determined by how abundantly you place other people’s interests first.
  4. The Law of Authenticity: The most valuable gift you have to offer is yourself.
  5. The Law of Receptivity: The key to effective giving is to stay open to receiving.

The five laws of stratospheric success actually describes just about every flight attendant I know, but it especially describes the flight attendants who actually enjoy working in the premium cabins. What a lot of people don’t know is just how successful a lot of flight attendants truly are. Sure most of the time they’re just serving drinks on the airplane, but ask them what they do when they’re not standing behind the two hundred pound beverage cart and you might be pleasantly surprised.

Just last week I flew with a flight attendant who only flies on the weekends because during the week he’s a psychiatrist at a hospital in New York. Though I’ve never met the man, there’s a doctor, a general practitioner, who works part time as a flight attendant when he’s not dealing with the sick on the ground. I know (and love) a flight attendant who owns a very successful event planning company, planning parties for well known celebrities. And what better place to find fantastic help for those parties than on the airplane? Of course we have tons of cops and nurses, as well as a few actors and published authors, and a couple musicians, and quite a few jewelry designers. I could go on and on. So the next time you’re on a flight and feeling a little bored, try getting to know your flight attendant. We’re actually a very interesting group.

Do you know a Go-Giver? I’d love to hear all about it.

Post a comment (any comment) by Friday, November 17, by 5pm and you’ll have a chance to win a copy of the book The Go-Giver: A Little Story About A Powerful Business Idea, by Bob Burg and John David Mann. Two winners will be chosen. Regardless of who you are and what you do to earn money, there is something for everyone to learn in this book. The principles taught will not only move you forward in business, but also in your personal life. Good Luck!

  • To enter, simply leave a comment below.
  • The comment must be left before Friday, November 14, 2008 at 5pm Eastern time
  • You may enter only once.
  • Two winners will be selected in a random drawing.
  • Two Grand Prize Winners will receive a free copy of The Go-Giver: A Little Story About A Powerful Business Idea, by Bob Burg and John David Mann.
  • Open to legal residents of the 50 United States and the District of Columbia who are 18 and older.
  • Book is valued at $13.57
  • Click here for complete Official Rules.

Photo courtesy of: (passengers seated in business) Garyhymes, (flight attendant in the galley) Irishflyguy, (flight attendants on the jumpseat) Re-ality

Feeling flustered on a flight? Keep your pants on for heaven’s sake.

by Jamie Rhein on

One could keep a tally of flight experiences. Make two columns.

On one side write: “Great experiences where the crew and flight attendants were spiffy.”

On the other side write: “Travel misery where any minute you could go bonkers and take off your pants.”

Then, under each column, jot down those experiences that would fit under each. Geoff Vuleta does a similar activity in his article, “Tired and Impatient. Keep Your Pants On.” By the end I was laughing. Vuleta travels often and has seen it all.

From the women whose baby threw up on the both of them, but the attendant would not move the cart in order to let the woman pass by so she could get to the bathroom to clean up the mess– to the airline personnel who bought pizza for delayed passengers, he has an eye for what makes for misery, a bit of grace, and the absurd.

The part that made me laugh out loud was when Vuleta recounted how on one flight he was so flustered that he forgot where he was. When he took off his sports coat, he also took off his pants, neatly folded them, and put them in the overhead bin before starting to head down the aisle to claim his seat. It gave his traveling companion some comic relief.

Galley Gossip: Flight attendant pet peeve #5 – You’re still here?

by Heather Poole on

I’m wearing the blue polyester dress, you know the one, and I’m standing two rows behind you, an arm draped over a seat, a hand gripping the plastic handle of my Travelpro bag. When the lights are turned to bright, I turn around and look at my coworker, and without uttering a word, our eyes say everything that can possibly be said.

Finally you step into the aisle, look at me, and then smile, so I smile at you, and while I’m smiling I watch you dig around inside three different seat back pockets.

“Thanks for a nice flight,” says a voice over the PA, and just like that the voice is gone, along with the rest of the passengers, and crew. It’s just me, my coworker, and you.

When it comes to the deplaning process, there are three types of passengers…

THE ME FIRST PASSENGER: Jumps out of the seat before the seat belt sign has been turned off. If there are other me first passengers standing in the aisle, they will push each other out of the way in order to be the first me first passenger off of the airplane. Don’t you know the first one on should always be the first one off, even when he’s sitting in business, not first.

THE NORMAL PASSENGER: Waits patiently in the seat until the passengers sitting a few rows ahead stand. At this point the normal passenger gathers their belongings, and when the time comes, steps into the aisle, grabs the suitcase out of the bin, and begins to walk to the front of the airplane, not once breaking the rhythmic deplaning flow. Thankfully most passengers are normal passengers – when it comes to getting off the airplane.

THE I’VE GOT ALL DAY (AND NIGHT) PASSENGER – I do hope this is not you. Granted, you are very nice, and quite polite, a dream passenger really, and I did have a wonderful time talking to you in the galley, but the time has come to say goodbye, so buh-bye. Adios time. Look, it’s not forever, we can do this again, but at another time, on a different flight. So go, please, now! No offense, don’t mean to be rude, but the layover is short!

Again I turn around and look at my fellow coworker who is looking at her watch. “Nine hours and twenty minutes,” she mumbles, shaking her head.

Remember, this nine hour and twenty minute layover includes the hour I will get ready for work in the morning, as well as the twenty minutes I need to take the hotel van back to the airport and make my way through security. Which means the layover is more like eight hours. Don’t forget that eight hours includes the ten minute van ride to the hotel tonight, as well as the amount of time it will take the van to get to the airport in order to take us to the hotel, not to mention the time it takes to check-in once we’re at the hotel, after we get in line behind you. Which means that eight hour layover is starting to look more like seven. If you leave now.

While I continue to stand there, waiting, still waiting, I’m wondering why you are just now reaching for your luggage in the overhead bin, and why little Johnny does not have his shoes on, and why your wife or husband or whoever it is you are traveling with is now on all fours looking under the seat, not your group of seats, but three rows ahead, and why oh why are you now standing on the armrest to get a better look into that empty overhead bin?

“I think we’ve got it all,” you say, but before I can breath a sigh of relief, you place your suitcase on the ground and unzip your rollaboard. “You don’t have to wait on us, because we’ll probably be a few more minutes here.”

I’d leave if I could, but I can’t, so I don’t, which is why I’m still standing there, one arm still draped over the seat, a hand still gripping, gripping, gripping the plastic handle of my Travelpro, as a swarm of cabin cleaners make their way to the back of the airplane. That’s when I think I hear, “Mind if I use the bathroom?”

“Oh…umm…sure.” I struggle to move my wheelie bag sideways so you can get by, and as you pass me by, I find myself wondering why? Why here? There’s a much cleaner bathroom in the terminal. Why now? The flight was five and a half hours long. Why me? Don’t answer that!

Okay, here’s what I don’t get. You came to the airport at least an hour before departure, waited in line at security, and then found a place to pick up a few snacks where you had to wait in line to pay, before heading over to the gate area to wait your turn to board. Once on the aircraft, you waited to takeoff, and after we finally took off, a few minutes late, you found yourself waiting for a drink. After enjoying your adult beverage of choice, you spent a very long time waiting to land, and while you waited five hours for this bird to touch ground, you may have found yourself waiting in line to use the lavatory. Eventually we land and you wait your turn to deplane, very patiently, a little too patiently. You’ve finally gotten your things in order, and little Johnny is wearing his shoes, and your wife or husband or whoever it is you are traveling with is no longer crawling around on the floor, so what, exactly, are you waiting for now?

You sling a heavy bag over your shoulder. “I think we’re ready.”

I smile, and this smile is for real, and together we walk to the front of the aircraft. At least I think we’re walking to the front of the aircraft, because you stop, turn around, and look at me. “Mind if I double check one more time to make sure I have everything?”

“Oh…umm…sure, go ahead,” I say, struggling once more to move my wheelie bag sideways, and as you pass me by, I find myself wondering why?

CHECK OUT THE OTHER PET PEEVES…

Airport workers push plane off of runway

by Jamie Rhein on

In a demonstration of physical prowess and the power of team work–slightly reminiscent of the Chinese display of can-do power at the Beijing Olympics, 30 airport workers pushed a CRG7 airplane off to a side lane at the Zhengzou Airport in China.

Whew! As one pusher said, “Thank God, it was only a 20 tonne medium-sized airplane. If it had been a big plane, it would have knocked us out.”

The reason for this particular great leap forward was because of the plane’s mechanical failure that began while it was landing. No one was hurt, but once on the ground, the plane was through working. It’s hydraulic system was toast. According to airport officials, a tow truck wouldn’t work without the hydraulic system. The plane is where the workers left it since technicians have yet to fix it.

How long does it take to move a medium-sized plane a little less than half a mile off a runway if you have 30 able-bodied people? About two hours.

According to the Ananova article, there were 69 passengers and 7 crew on board. I’m wondering why were they allowed to stay on the airplane?

Thanks to Gadling reader Bob for sending along the link to this story.

Anxiety-Sensing Machine Could Spot Terrorists at Security Checkpoints

by Josh Lew on

It sounds like something out of George Orwell’s classic 1984. Though it will be at least several years before there is any talk about installing them in airports, the Department of Homeland Security is hopeful that a new screening device could revolutionize airport security. The machine senses things like body temperature, pulse rate and breathing. It will work much like a lie detector, only without the wires. People’s vitals will be measured as they walk past a bank of cameras and sensors.

As you can imagine, some people are upset by the idea of these new machines. What about nervous travelers or people who are simply on edge because they know that their pulse and breath rates are being monitored so closely? What about someone who is agitated because their flight was delayed? Will they be carted off the the back room for interrogation?

Keep in mind, though, that the idea is in the very early stages of development. It is slated for at least three more years of testing before before the next step, which, if security officials decided to continue, would include more testing and, surely, more opposition to the idea.

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