Daily Pampering: Indulge in Guacamology


The Ritz-Carlton, Dallas has a new perk we never expected: a Guacamologist.

Every night at 6:00 PM in the hotel Lobby Lounge, guests can kiss their workday woes goodbye with a complimentary margarita tasting and fresh-made guacamole. Guests have already caught on, and gather daily around 5:45 to prepare themselves for the margaritas handcrafted by Chef Dean Fearing, and the guacamole — expertly concocted by a team consisting of the hotel’s Guacamologist and the designated Guest Guacamologist. The Guest? Well, that could be you.

“We are delighted to offer our new Guest Guacamologist role to guests and visitors of the hotel,” said Roberto van Geenen, General Manager, The Ritz-Carlton, Dallas. “There is no more delightful way to usher in the Dallas evening.”

Being a Guest Guacamologist is a complimentary learning experience and a gift which will keep on giving long after you leave. After all, being able to say “I learned to make Guacamole in Texas” is kinda badass. Just ask the hotel’s concierge to put you in touch with the public relations team, and they’ll be more than happy to set you up with your green dreams.

Or, you know, just keep in mind that there’s free guac and margaritas at the Ritz-Carlton next time you’re trying to decide where to stay in Dallas. Sometimes, the best things in life …

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Ritz-Carlton gives Cadillac a lesson in customer service

The car industry has certainly weathered its fair share of storms this year. From recalls to repairs, car owners have been dealt just about every blow. But things are about to change in the car world, if the Ritz-Carlton has anything to say about it.

Bloomberg News reports that automotive giant General Motors is bringing in hospitality specialists from the Ritz-Carlton to teach GM employees the importance of customer service. That’s right car buyers — the next time you walk into a dealership, your experience might just be a little more luxurious (and a lot friendlier).

Ritz-Carlton employees are taught to go the extra mile to make their guests feel welcome. The result? Repeat guests. Repeat guests equal repeat dollars, but can the same equation hold true for the car industry? GM is about to find out.

According to reports, the Ritz-Carlton has already held training sessions in New York, Atlanta and Los Angeles with more than 1,800 dealership owners and salespeople. Rumor has it Cadillac has already taken a tip from Ritz-Carlton and created their “credo” card for employees to carry around in their pockets, which has customer service tips.

In addition to the customer service tips Cadillac is taking from Ritz-Carlton, Bloomberg reports the car lots are going through a mini-makeover, as well. Since GM cut its dealer ranks earlier this year, there’s more room to update the look of its dealerships and make a few luxury improvements.

Have some customer service tips for the employees of GM or Cadillac? Put yours in the comments section below and who knows, maybe your tip will end up on a customer service credo card.

Daily Pampering: Give Dad a round of Caddyshack golf

Father’s Day is June 20th, and if you’re still looking for that perfect gift for your dad, check out this luxe and father-friendly package from the Ritz-Carlton, Fort Lauderdale.

The Ritz-Carlton, Fort Lauderdale just opened in 2008 and is the city’s only AAA Five-Diamond hotel. Not only that, but it’s conveniently located near the members-only Grande Oaks Golf Club, where Caddyshack was filmed. Now through December 24, you can book the Grande Oaks Caddy Package, which includes:

  • A luxury guestroom or oceanfront suite at the Ritz-Carlton, Fort Lauderdale
  • VIP access to and one round of golf (for two) at Grande Oaks Golf Club, including greens and cart fees
  • Full American breakfast for two at Via Luna
  • An autographed photo of Cindy Morgan (Lacey Underall) from Caddyshack
  • A DVD of Caddyshack (of course)
  • A Grande Oaks baseball cap with the Caddyshack Gopher logo
  • Gopher head cover

Basically, if your dad’s a Caddyshack fan, your place as “favorite child” is also guaranteed with this gift. Grande Oaks golf course is a par 71 and measures 6,680 yards from the tips.

Rates start at $614 per night. Contact the Ritz-Carlton, Fort Lauderdale for more information or to book.

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Shanghai Nights: 24 hours in the Expo City


Shanghai is a city of complications and successes. It’s one of the most modern cities in China, yet still holds sacred its roots in China’s history. It’s lived in the shadows of Beijing and Hong Kong for centuries but today offers travelers a new experience, thanks in part to its hosting the World Expo Shanghai. Shanghai is a juxtaposition of old and new on every street. A five minute walk from the world’s largest Louis Vuitton store is one of Shanghai’s oldest parks, where locals converge to practice the art of Tai Chi and take part in morning dance rituals as a form of expression and exercise.

Imagine you have exactly 24 hours to explore one of the world’s most historical and modernized cities. What do you do first? Whether you’re heading to Shanghai as a stopover to somewhere else in China, or your spending your vacation in the Expo City, make sure to save a day for the following:

Early morning in Renmin Park 7 – 8 a.m.
Only a short walk from The Portman Ritz-Carlton at Shanghai Center (where I stayed during my trip to Shanghai), Renmin Park at People’s Square of Puxi offers a unique glance at the life of old Shanghainese. Early Sunday mornings are filled with generations of Shanghainese taking part in familiar rituals including Tai Chi and ‘disco’ – their version of what Americans would consider “line dancing.” Join the dance or just stop and take it all in. Everyone is wonderfully friendly in the park and welcome tourists to join the dance or take part in Tai Chi.

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Morning visit to the World Expo 9 a.m. – noon
No trip to Shanghai would be complete without a visit to the World Expo. The “Better Life, Better City” motto is felt through all the pavilions, but beware: you’ll stand in line for a while. Choose one or two pavilions you want to see before you go and head straight there. A few things to note before you arrive:

  • No outside food or drink will be permitted into the Expo
  • You can buy your tickets at any of the booths outside the Expo when you arrive, but you’ll save time if you buy ahead and pick up your tickets at one of the “will-call” windows
  • The Expo is mapped out by zones – A, B, C, D, and E. It’s wise to choose the pavilions you want to see in the same zone, but if you must travel to different zones there is a shuttle bus that will take you around.
  • Wear comfortable shoes. You’ll do a lot of walking at the World Expo, and a lot of standing around in line, so make sure you’re wearing comfortable shoes.
  • If you’re in Shanghai for longer than one day, buy a 7-day pass to the Expo and map out a few other pavilions you want to see during the remainder of your visit.
  • The China pavilion is the most popular pavilion, and unless you’ve got a VIP pass you’d better get in line early. Only 1000 passes are handed out on a first-come-first-service basis daily to the China pavilion.
  • Forget the gift shops and take photos instead. Cameras are allowed in each of the pavilions and you can take photos of any and all exhibits.

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Afternoon visit to Zhu Jia Jiao, renowned water village in Puxi 2 – 4 p.m.
Located about a 45-minute drive from Shanghai is Zhu Jia Jiao, the renowned water village in Puxi. The traditional water canal town dates back to the Ming and Qing dynasties and has some of the best market shopping and authentic Shanghai food in the city. Take a walk through the markets and purchase a few souvenirs before boarding a water taxi to visit the Taoist Temple, the great Qing Post Office and the old Chinese Pharmacy. The markets sell local produce and traditional Chinese gifts including jewelry, fans and silk.

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Candle lighting ceremony at The Portman Ritz-Carlton
The Portman Ritz-Carlton, Shanghai, was the first luxury hotel in Shanghai, but still retains the values of old Shanghai. After a day out exploring, spend a few moments in the lobby watching the traditional Chinese candle lighting ceremony. The ceremony takes place in the lobby and lasts only a few minutes, allowing plenty of time for you to relax in the lobby bar for a before heading out to the famous Bund for the evening.

Evening on the Bund 8 p.m.
Shanghai’s Bund is one of the most areas of the city. With spectacular views of the city and surrounded by restaurants and bars, the Bund is always lively on any night of the week. Start with a walk along the bridge by the river to capture photos of the city skyline on one side, and the old buildings on the other. Dine at Lost Heaven, a traditional Yunnan Chinese restaurant that serves family-style entrees for every taste and palette. After dinner, head to New Heights, located at Three on the Bund. The restaurant has an outdoor terrace that offers spectacular views of the Bund and the Shanghai skyline.

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It’s a packed day in Shanghai, but with a little planning and a lot of energy, you’ll see the beauty of old and new in 24 hours.


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*The Portman Ritz-Carlton sponsored my trip to Shanghai, but the opinions expressed in this post are strictly my own.

Hotel Exclusive: The Ritz-Carlton Shanghai, Pudong

The fog settled heavily on this particular night in Shanghai. I was told the view from the 58th floor of the Ritz-Carlton Shanghai, Pudong was of The Bund, but the dense fog provided a different view. ‪I thought, this is what heaven must be like — surrounded by clouds, with just a saxophonist, a glass of red wine and a comfortable lounge chair.‬

Located across the Huangpu River and offering (on a clear night) spectacular views of the famous Bund, the hotel opens June 21 to the world. I got a sneak peak at the luxury digs, including a cocktail on the open terrace of the tallest rooftop bar in Shanghai.

I stepped into the soon-to-be-open second Ritz-Carlton in Shanghai and felt like I had crossed the threshold into another universe. Flanked on either side by luxury retailers including Giorgio Armani and Louis Vuitton, the hotel accentuates luxury in a modern Mandarin-style shell. While the exterior of the hotel looks like another Shanghai skyscraper, the interior is a feast for the senses.

Crystal chandeliers set against gold and black walls create the mood as you walk into the lobby. After the guest services member greets you at the lobby-floor level, you’ll head to the 52nd floor for check-in (the hotel occupies the top 14 floors of the building). But there’s something enchanting about the scene as you ascend. Soft lighting against the dark walls of the interior compel you to touch just about anything in your reach. The “old-world glamour” interior in the modern building is enchanting and enticing, and it doesn’t disappoint. With interior designs by Richard Farnell, the Ritz-Carlton Shanghai, Pudong, sets a new standard in hotel decor: sensory enlightenment. If you steal a feel of the walls on your way up, you’ll be surprised at the textures that set the mood – from marble to velvet, the hotel is sleek and sexy (and somehow makes its guests feel the same way).

I arrived on the 52nd floor and was lured into the bright reception area by the sultry sounds of the saxophonist playing “Somewhere Over the Rainbow”. White marble walls offset by deep red sofas and a black marble check-in desk officially welcome guests to the hotel. On the reception level are two restaurants: the Lobby Lounge and an open-kitchen full-service Italian restaurant, designed by the famous Super Potato Group. Both restaurants offer stunning views of Shanghai, but guests would be remiss if they missed an opportunity to sit at the ‘bartender’s table’ – a section of the Lobby Lounge set behind the bar in close proximity to all the action.

The Rooms
The 258 guest rooms offer standard rooms and suites ranging in size from 538-square-feet to 4,413-square-feet. Each deluxe room comes with Club Lounge access on the 49th floor and the amenities you’d expect from a luxury hotel including:

  • LCD-TV and Blu-ray disc player
  • The Ritz-Carlton signature linens and featherbeds
  • Electronic room control touch panels for controlling lighting, air conditioning, curtains and music/alarm clock preferences
  • Walk-in closet
  • High speed wireless and wired Internet access
  • Computer and fax hook-ups and dataport
  • iPod docking stations
  • In-room safe
  • Fully stocked honor bar

If you were tempted to touch the textured surfaces on your way to the room, now’s your chance to indulge in a sensory treat. The multi-textured theme carries on to the rooms, with simple wood furniture accented by geometric print carpet, pillows and throws. Standing wood murals representing old Shanghai are positioned perfectly behind modern chairs or love seats. The pièce de résistance of each bedroom, however, is the bathroom.

%Gallery-94485%The Bathrooms

Each guest room bathroom features a designer copper bath tub built for two, set against a dark mirrored wall and hidden by a thin curtain. While you can grab a quick shower before a day of touring or business, the decadent tubs are worthy of at least one soak during your stay. Each bathroom features premium bath essentials and TV screens (so you can relax while catching up on the day’s events), a lighted makeup mirror, hair dryer and terry robes.

The Restaurants

In addition to the Lobby Lounge and Scena Italian restaurant on the 52nd floor, the hotel also offers Jin Xuan, Cantonese traditional cuisine on level 53. There’s also a cigar lounge, exclusive champagne library, walk-in wine cellar and outdoor seating with grill. On the 58th floor, guests can take in the mesmerizing views or cuddle up near the fire at Flair Rooftop Restaurant and Bar (read on for more on Flair).


The Spa

Located on the 55th floor, the hotel’s spa will offer 11 treatments, and includes a VIP and doubles suite. The treatments range from standard massages to centuries-old healing techniques and relaxation methods. Even if you don’t opt for a treatment, it’s worth taking advantage of the spa’s serenity.

Designed wall-to-wall in shell and marble, the interior of the spa is a world away from the guestrooms. The white and gold walls set a tranquil mood – the most inviting of which is the seashell-shaped shower, which is the perfect hideaway for anyone needing a few moments of peace. A 24-hour fitness studio is adjacent to the spa for those wanting a work-out.

The Thrill

The top floor of the hotel in the IFC Tower is Flair Rooftop Restaurant and Bar. Located on the 58th level, the outside terrace is unequivocally the grande dame of this 58-story prize. On the inside, a restaurant and lounge area dressed in dark lights is accentuated by a fireplace and wine bar. The smaller upper level offers seating and sofas for a more intimate setting, while the main floor is perfect for groups. Take two steps past the bar through the sliding glass doors and you’ll enter an entirely other world.

The outdoor terrace is poised to become, in my opinion, one of the best rooftop bars in the world. As you walk toward the bar you’re surrounded by tall trees and ivy lit through soft lighting set inside the pathway. The white and taupe sofas in wicker and bamboo provide an elegant touch to an outdoor affair. Electric candles provide the ambiance on a dark night and in the midst of the fog, which was the scene on the night I was there, there’s a certain mystery in the air. You can’t see out or over the terrace, but you know somewhere past the dense condensation that hovers there is an entire city buzzing around you.

I settled back into my chair and sipped my Merlot as I watched the fog move around the bar. Even with a slight fear of heights, I felt perfectly content on top of the world. Just as I came to grip with my senses and the reality of sitting in the clouds, the fog started to dissipate and the iconic Pearl Tower glowed in the distance. For a few seconds the city’s color and life showed through, and then, just as quickly, the fog reappeared – a sign, I suspected, that my journey in the clouds wasn’t quite over.

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The Bottom Line

Simply put: the hotel will take your breath away. The Ritz-Carlton has spent the past few years redefining its brand to appeal to modern travelers who appreciate beauty and true comfort; the newest member of the family, The Ritz-Carlton Shanghai, Pudong, is a proud representation of Shanghai culture and modern luxuries. If you’re visiting Shanghai as a tourist, on business, or for the World Expo, this hotel isn’t to be missed.