10 new and notable luxe hotels to visit in 2010

by Melanie Nayer on

Travel took a hit in 2009, but with a new year brings new opportunities. The silver lining of 2009’s travel industry was hotels – rates dropped, and new properties like CityCenter took center stage just as travelers closed out their year-end budgets and found a few extra dollars in the bank.

Analysts have predicted that hotel prices are on the rise in 2010, so the sooner you book the better the savings. Thankfully, the options are endless. New hotels popped up all around the world and some of the most notable were here in the U.S. I’ve highlighted a few of the new and notable North America hotels that opened their doors in 2009 and are worth a visit in 2010.

So, where will you spend your first overnight?

1. Mandarin Boston: The Mandarin Oriental Boston is located in the city’s Back Bay, one block from Newbury Street and within walking distance from Boston’s best restaurants and nightlife. The hotel opened its marble doors and welcomed guests to a feng shui-style wonderland in the fall 2009. For travelers looking for a little zen, don’t miss out on the Mandarin’s signature spa treatments.

2. Ritz-Carlton Highlands, Lake Tahoe: The ski-in, ski-out access makes this particular Ritz-Carlton a must-visit in 2010. You can enjoy the outdoor adventure of Lake Tahoe while also indulging in the luxury that accompanies the Ritz-Carlton name.

3. Banyan Tree – Mayakoba: – Banyan Tree’s first North America resort welcomes guests into Asian-meets-Mexican-style villas with outdoor pools, Jacuzzis, and rooftop terraces. After you’re perfectly relaxed, take a riverboat ride through the forest to the white sand beaches, courtesy of the Banyan Tree Mayakoba. (We just got word that the Banyan Tree will be opening its Banyan Tree Cabo Marques in Acapulco in February 2010.)

4. Viceroy Miami: The Viceroy Miami (pictured above) is a feast for the eyes. Located in Biscayne Bay, the hotel features one of the most expansive roof-top infinity pools in Florida, a roof-top bar, full-service kitchens in the rooms and a decadent spa.

5. Intercontinental Montelucia Resort & Spa, Scottsdale: The 35-acre Arizona retreat is built to resemble an Andalusian pueblo blanco. The Intercontinental Montelucia hideaway is made up of four “villages” decorated with fountain-filled courtyards, garden terraces, and landscapes of Camelback Mountain.6. Canyon Ranch – Miami: A staple in Massachusetts and Arizona, the Canyon Ranch moved into Miami in 2009 and is giving other spas a run for their money. Between yoga, fitness and nutritional programs, you can spend a night on South Beach and replenish your soul the next day at the Canyon Ranch Miami.

7. The Standard New York: The glass-and-concrete hotel towers over the Meatpacking District in New York, making The Standard a soon-to-be-recognizable landmark. Inside the hotel are supped-up suites with glass-enclosed showers and walls of windows showcasing the Hudson River, the Statue of Liberty, and views of Manhattan.

8. The Nines – Portland: The future of green hotels sits in Oregon. The Nines was inspired by Ralph Pucci and Tiffany decor, and received its LEED Silver certification, making it one of the greenest luxury hotels in the nation.

9. Hard Rock HTH Las Vegas: The Hard Rock Hotel & Casino Las Vegas debuted its 374-suite tower with rock-star amenities, including in-room juke box systems, leather sleigh bed and black out drapes. Guests looking for a truly unique experience can rent one of the penthouse suites, complete with virtual women and virtual gaming.

10. ARIA- Las Vegas CityCenter: Sin City hit a new level when CityCenter opened its doors to guests earlier this year. The focal point is the 4,004-room ARIA Hotel & Resort, which features a a spa, 16 restaurants, 10 bars, three pools (including one adults-only pool) and entertainment featuring Viva ELVIS™ by Cirque du Soleil.

Hotels to watch for in 2010:

Fashion 26 – a Wyndham Hotel: Located on West 26th Street and steps away from the Fashion Institute of Technology, Fashion 26 is garnering major buzz from New York city-goers eager to get a glimpse of the fashionable digs. Rumors have the hotel opening in March 2010.

Hard Rock Punta Cana: The Hard Rock Hotel is going all-in with the Moon Palace Resort and opening its first all-inclusive resort in Punta Cana in spring 2010. The resort will have 1,800 guest rooms, a 48,000 square foot casino with 40 table games, eleven swimming pools, a kids’ pool and lazy river, a and floating wedding pavilions.

Hotel Palomar, Chicago: Kimpton is opening its newest hotel in Chicago’s River North neighborhood, near the Magnificent Mile, Navy Pier and McCormick Place. The Hotel Palomar Chicago‘s most unique feature is its “green roof,” covered with grass and plants intended to collect and clean rainwater and improve air quality.

Get a surfboard, help a kid

by Annie Scott on


If you’ve got a surfing trip coming up and are looking for a new board, get into the holiday spirit by bidding on a surfboard that helps kids with autism.

The Ritz-Carlton, Laguna Niguel is currently hosting a Holiday Surfboard Auction with the help of Surfers Healing, an organization founded by a former competitive surfer and his wife whose son was diagnosed with autism at age three. Now the couple, Israel and Danielle Paskowitz, hosts days at the beach where autistic children can experience the thrill of surfing (with the help of a pro surfer steering at the back of the board). The Paskowitzes say that surfing has had “a profound impact” on their son.

To benefit Surfers Healing, The Ritz-Carlton, Laguna Niguel is auctioning off 26 one-of-a-kind boards signed by surfing legends including Kelly Slater, Laird Hamilton, Matt Archbold, Makua Rothman, Sunny Garcia, Garrett McNamarra, Dustin Barca, Michael and Dereck Ho, Shane and Gavin Beshen, The Malloy Brothers, Joel Tudor, and Lisa Anderson, as well as celebrities Scott Caan, Benjiman Bratt, Robert Hays, Sarah McLachlan and Marc Jacobs.

The surfboards are on display at the resort now, and will remain there until the bidding closes on December 31 — if you win one, you can take it home the next day. Happy New Year!

To see all the boards and place a bid, visit their BiddingForGood site here.

Tips for tippers: it isn’t what you expect

by Tom Johansmeyer on

Tipping’s a tough nut to crack. Should you tip a housekeeper? Back in the day, the rule was leaving some cash only if your stay was 30 days or longer. Since then, however, it seems to have changed. And, what’s appropriate for a valet? Bellman? Skycap? Travel means tipping, and there are plenty of points at which you can expect to do this. If you go to the same hotel or use the same car service frequently, you may want to adjust your tipping habits, as well.

If these questions make you feel ignorant, you’re not alone. Michael Lynn, a prof at Cornell University’s School of Hotel Administration, has conducted to nationwide tipping surveys and has found that a third of the respondents don’t know to leave 15 percent to 20 percent of the tab at a restaurant. Throw hotels and drivers into the mix, and it’s unsurprising that the rules aren’t understood as clearly as they could be.

So, USA Today and I are helping you know what to tip and when. A recent article by Gary Stoller provides some good ideas, and I’ve tossed in a few of my own.

Valet: This one was news to me. Don’t drop cash to the guy who opens the car door or brings the car to the valet lot. Instead, pay the guy who brings it back, generally $2 to $5. I’ve been overtipping on this one for a long time.

Bellmen: These guys carry bags, so they’re earning their tips. Give ’em $1 to $2 a bag, more if you pack for a weekend like you’re moving in for a month. Heavy bag, as well, warrant an extra tip.

Maids: Once upon a time, maids were only tipped if you were staying for the long term. I guess this has changed, and you’re supposed to leave $1 to $5 daily. But, if you’ve been tipping valets for both drop-off and pickup, this should be break-even for you.

Concierges: Don’t tip for the basics. If you’re asking for directions, recommendations or simple answers, those are free. Did the concierge score hard-to-find tickets? A table at an impossible restaurant? Pony up: $10 to $50. Nonetheless, it’s your call. Vivian Deuschl, a vice president at the Ritz-Carlton chain, says that you should expect fantastic service, “There is no obligation to tip.”

Skycap: Pay for help when you check your bags curbside: $2 to $3 a bag is fine. If you have a lot of bags, throw in a little extra, a good rule to apply for the driver who takes you to and from the airport, too.

And, here are a few others …

Service matters: Tips are provided for the service you receive. If you receive unacceptable service, don’t offer a tip. But, if service is so bad that you aren’t tipping, it’s probably a good idea to call a manager and give your side of the story. First, it will keep you from getting shafted by other hotel employees when the word spreads. Also, it will alert the management to a problem with the staff. Be thorough, and don’t whine.

“No tipping” is sacrosanct: Some resorts have no-tipping policies. They always make it very clear up front. Also, they will tell you if there are any exceptions. Curtain Bluff, in Antigua, doesn’t allow tips and makes alternatives clear (there’s a charity on the island). The spa is a “tipping zone,” however, and the front desk will let you know. If you try to tip in a no-tip hotel, the employee will probably let you know, but it’s best not to create the awkward situation at all.

Special requests: Think beyond restaurant reservations and event tickets. If the concierge does the impossible for you, shell out for it. I’m thinking of several super-luxury favors I’ve heard (sorry, can’t reveal them) from industry insiders. If you’re rolling in the big leagues, don’t bother carrying singles; you’ll need Benjies.

Be realistic: Tip what you can afford. You don’t need to toss around boatloads of cash that you don’t have. It may feel good to be a big tipper, but the high you get now will hurt like hell later. Remember that you’ll need to live with the financial situation that you create while on vacation.

Don’t tip from guilt: You don’t have to solve the financial crisis on your own. The recession has led to a travel industry slump, which means hotel employees won’t be making as much. Think of it this way: these guys aren’t buying more of what you make just to help you out. So, don’t think you need to return the favor.

Know your environment: There is a lot of mileage between Eden Rock and the Holiday Inn: don’t expect the same tipping strategy to work at both locations.

[Photo by AMagill via Flickr]

Tied to a chair and robbed in a five-star hotel

by Annie Scott on

No matter who you are or how fancy your hotel is, inviting strangers to your room is a risky business. Just ask Robert J. Anello, a New York Lawyer who was staying at the lovely Ritz-Carlton, San Juan in Puerto Rico’s posh Isla Verde district (shown). He was tied up in his room with lamp cords and a necktie just before dawn on Monday, and had $800 cash and his two cell phones stolen.

Associated Press reports, “Police say two of the suspects are women whom the victim invited to his room.” A 17-year-old girl was reportedly also in the room, but has not been charged.

According to Caribbean Business PR, this is how it went down:

“‘It was at his invitation that they gained access to the room,’ said Capt. Samuel Luciano, director of the Police Department’s Criminal Investigations Corps in Carolina.

‘Then they apparently called the other individuals over to stage the robbery,’ Luciano said.

According to published reports, the women tied Anello to a chair with lamp cords and a necktie at knifepoint and then let two male suspects into the room. The men then allegedly broke into the hotel room safe and swiped $800 cash, two cellular phones and four credit cards.

A third man allegedly waited outside the hotel in the getaway car. A hotel employee provided a good description of the vehicle and police nabbed the suspects a short time later.”

Anello seems to be okay; he declined medical attention, but as you might guess, it’s rough press for the Ritz-Carlton. As with hotels anywhere, they get their share of pool-crashers and other unwanted visitors — it’s to their credit that they were able to identify the criminals and help set justice in motion so quickly.

“The safety and security of our guests is our most important priority and we take very seriously the appropriate measures to protect the safety and security of our guests,” says Verona Carter, a rep for Ritz-Carlton’s Caribbean & Mexico resorts. They can’t really help it when guests make poor decisions (like inviting shady teenage girls to their rooms).

All five suspects, Alejandra Alicea Candelario, 18, Emanuel Alicea Candelario, 21, Julio Alicea Candelario, 24, Francheska Agosto Ríos, 21 and Luis Agosto Ríos, 25, have been jailed, and a preliminary hearing is set for November 30.

[via Huffington Post]

Tailor your stay to you at the new Phulay Bay Ritz

by Tom Johansmeyer on

Imagine passing into the new year in the newest Ritz-Carlton in the world. On December 22, 2009, the company will open a new property, Phulay Bay, in Krabi, Southern Thailand. This is the world’s first Ritz-Carlton Reserve, an upscale brand targeting affluent travelers. It will consist of 54 villas and a pavilion boutique hotel.

“Ritz-Carlton Reserve will feature signature, one-of-a-kind boutique resorts positioned in unique settings, each with a distinctive personality and sense of place reflecting its history and culture,” said Simon F. Cooper, president. “A refuge from the expected, Reserve is for travelers seeking to discover a singular location and peerless resort that will offer guests’ exotic, hand-selected ‘hideaway’ destinations in a relaxed, casually elegant atmosphere. Phulay Bay in Thailand is a natural choice for the first Reserve,” he continued.

The experience at Phulay Bay will be focused on personalization, with guests able to “design” their own visits. If you’re looking for a meditation class with local monks, trekking by elephant or a sea plane tour of the region, the staff will put it together for you. Discretion is valued, with high aubergine walls and dense trees providing something of a barrier against the pressures of the outside world.