Southwest Airlines suspends, reinstates pilot after profanity-laced rant

Southwest Airlines confirms that it suspended a pilot who was caught ranting over air traffic control channels in a profane, misogynistic and homophobic manner. The event, originally reported by CBS 2 in Houston, states that the pilot’s speech on March 25 tied up frequencies for other pilots in the area.

CBS 2 (see the video reporting on the incident) says the unidentified pilot “could be heard talking to his co-pilot in the cockpit, expressing frustration over the airline hiring so many flight attendants that he found to be unsuitable for dating.” “A continuous stream of gays and grannies and grandes,” the pilot could be heard saying from the cockpit via the Houston Center air traffic control frequency.

Apparently, the pilot didn’t take into account that he himself might not be date-able (he complains that he couldn’t get laid because women he took to a bar just wanted to complain). He also ignored an air traffic controller who tried to interrupt the rant at several points. [Listen to the audio here]

The pilot bemoans his station in Houston, saying that the base has “just a handful of cute chicks.”

CBS 2 reported that air traffic control sent the tape to the Federal Aviation Administration, who in turn forwarded the tape to Southwest Airlines for review. The FAA confirmed that the conversation did take place at a time when personal conversations were permitted in the cockpit.

Southwest issued an e-mail statement to CBS2, stating: “we’ve built our Company’s reputation on the Golden Rule: treating others as you would like to be treated. The actions of this pilot are, without question, inconsistent with the professional behavior and overall respect that we require from our Employees.” The pilot was suspended without pay, but has been allowed to return to duty after undergoing diversity training.

What do you think? Is Southwest that short on pilots that this one should have been allowed to return?

[USA Today also reported on this issue.]

[Flickr via Kevin Coles]

Airlines offer in-flight menu items at food trucks, pop-ups

In a marketing move best described as “ironic,” a handful of airlines are now offering land-bound folk a taste of the finest of what they serve in the air. The New York Times reports that Air France, Austrian Airlines, Southwest, and Delta are trying to lure potential passengers by tempting them with samples of in-flight meals “from” celebrity-chefs.

The modus operandi are primarily roving food trucks and pop-up restaurants in cities from New York to Denver (there are also some permanent vendor spots at various sports stadiums). In Washington, passerby were offered European coffee and guglhupf, a type of cake. In Manhattan, crowds lined up for a taste of buckwheat crepes with ham, mushrooms, and Mornay sauce, or duck confit.

I get it. Airline food sucks. Time for an image makeover. But isn’t the airline industry so financially strapped that we’re lucky to get a bag of stale pretzels during a cross-country flight? And just because reknown chefs like Joël Robuchon, Tom Colicchio and Michelle Bernstein act as consultants for airlines and design their menus, that doesn’t mean it’s their food you’re eating on the JFK-to-Paris red-eye.

Most ludicrous, however, is the notion that there’s any basis for comparison against fresh ingredients and made-to-order food versus even the best institutionally-prepared airline crap. I’ve had a couple of decent meals designed by well-regarded chefs when I’ve been lucky enough to fly business class, but in the grand scheme of things, they were still made from flash-frozen, sub-par ingredients whose origins I’d rather not ponder. And if food truck crews are merely nuking actual airline food, then how are they any different from the corner deli with a microwave?

I’m not trying to be a food snob. I just find it interesting that airlines are hopping on two of the hottest culinary trends of the new century–ones largely based upon local, sustainable, seasonal ingredients. Yet by all accounts (to hear airline reps tell it), the plane campaign has been wildly successful. Of course. Who doesn’t love free food?Raymond Kollau, founder of Airlinetrends.com, cites social media as the gateway to this type of “experiential marketing.” “As people are bombarded with marketing messages,” he explains, “real-life interaction with products and brands has become increasingly valuable for airlines to get their message across.”

Valid point, and there’s no doubt this is a clever scheme. But truth in advertising is what wins consumers. What a catering company can pull off on-site is a hell of a lot different from what you’ll be ingesting in the friendly skies. If airlines want to use food to entice new passengers, they need to start by sourcing ingredients in a more responsible, sustainable manner, rather than supporting ecologically detrimental produce, meat, and poultry (talk about carbon offsets). I realize that’s not financially feasible at this time, but supposedly, neither are in-flight meals. As for making it taste good? You got me.

[Photo credit: Flickr user OpalMirror]

Video of the Day: SNL jokes about Southwest plane accident

Southwest Airlines has had some troubles recently, including an incident where the roof of one of their planes just, you know, started to tear away from the rest of the aircraft. On this past weekend’s episode of Saturday Night Live, Weekend Update welcomed a flight attendant from that damaged flight. Well, it was the talented Kristin Wiig portraying one of the Dallas-based airline’s employees. Seeing as how the plane landed safely and there was only one reported injury (to a flight attendant, though), we see nothing wrong with cracking a few jokes about the situation. Besides, it’s about time we all got to see those oxygen masks put to use.

Was the skit out of bounds? Did you get a laugh out of it? Let us know in the comments.

Southwest grounds planes, investigation underway

As a result of Sacramento bound Southwest Airlines flight 812 making an emergency descent Friday night after a large hole appeared in the fuselage, 79 Southwest planes have been grounded.

While no one was seriously injured Friday as the Southwest flight carrying over 100 people rapidly lost cabin pressure and made scary descent from 34,500 feet, landing safely in Arizona, questions about maintenance of the aircraft are being asked.

The Associated Press reports that a review of Federal Aviation Administration records of maintenance problems for the 15-year-old plane showed that “in March 2010 at least eight instances were found of cracking in the aircraft frame, which is part of the fuselage. The records showed that those cracks were repaired.”

“The safety of our Customers and Employees is our primary concern,” said Mike Van de Ven, Southwest’s executive vice president and chief operating officer in a statement on Southwest’s web site. “We are working closely with Boeing to conduct these proactive inspections and support the investigation. We also are working aggressively to attempt to minimize the impact to our Customers’ travel schedules today.”

Southwest is working with the National Transportation Safety Board (NTSB) and Federal Aviation Administration (FAA) and Boeing, builder of the aircraft to determine the cause.

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Flickr photo by gTarded

BREAKING: Southwest Airlines jet lands with fuselage hole

Sacramento bound Southwest Airlines flight 812 made an emergency descent this evening after a large hole appeared in the fuselage. The photo above was shot by a passenger on the plane who described the event in great detail on her Twitter account.

According to Flightaware.com, the plane dropped 16,000 feet in one minute, and some passengers reportedly passed out due to lack of oxygen from the rapid decompression. Despite the major damage, only one flight attendant was injured.

The hole is at least three feet long, and exposed wiring and other airplane parts. According to CNN, the FAA is sending a team to Yuma International Airport to inspect the plane.

Passenger Shawna MalviniRedden has more photos on her Twitter account, including one of the pilot of the plane and the view from her seat.

This is not the first time a Southwest Airlines plane has suffered damage like this — in 2009, another Boeing 737 had to make an emergency landing when a “football sized” hole appeared. That incident prompted a fleet wide check of all 737’s.

Before you break out in a panic and start booking train tickets, remember that this plane had a three foot gash, and still held together perfectly. Kudos to the flight crew for bringing the plane down safely.

According to a source, the plane in question was a Boeing 737-3H4 which entered service with Southwest in 1996.

Photo courtesy of @BluestMuse/Twitpic