Southwest Airlines offers early boarding for $10

by Grant Martin on

Nobody likes being the last person to board an airplane. In addition to zero overhead bin space that’s left over, it’s inevitable that the only seat left on the aircraft is in the back next to the lav between two enormous, smelly, sleeping wrestlers.

Traditional airlines get around this by assigning seats at ticketing (and often separating select seats out for elites,) but Southwest Airlines has always had an “open seat” policy. That is, you board roughly in zones and pick whichever seat you want when you get onto the plane. Kind of like a bus. Depending on when you check in and a few other factors, you’re allowed to stand in a certain part of the line.

It’s a very democratic way of boarding, with a wide range of supporters and opponents.

If you’d really like the chance to pick your seat (or pick your seatmates,) however, you can now do it in a new way. For an extra ten bucks, Southwest will give you the opportunity to board early, freely stow your bags and grin at all of the other passengers as they struggle to find space for themselves.

With EarlyBird boarding, you’ll board with Rapid Rewards A List and Business Select customers.

You can read more about EarlyBird checkin at Southwest’s site. Now the real question is: would you pay $10 to board early?
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Think local for a low-cost wine-tasting trip

by Katie Hammel on

When most people think of going on a wine-tasting trip, their thoughts tend to head west – to California, Washington, and Oregon. It’s not surprising. From Napa Valley in California to Walla Walla in Washington, these states are some of the biggest producers of wine in the US. But if you don’t live in one of these states, there’s no need to venture far from home for a weekend of swirling and sipping. In fact, almost every state in the US has at least one winery, so you can enjoy a low-cost wine tasting vacation in a long weekend. Check out these wine-tasting regions in every corner of the country.

Midwest
The Midwest states have traditionally been agriculture centers. Now many farms are trading potatoes and corn for grapes, and opening their doors to tourists. Illinois is home to around 80 wineries located on six wine trails within a few hours of Chicago. Most of Michigan’s 50 or so wineries are located in the west and southwest, near Traverse City or along the coast of Lake Michigan. Even Missouri has five wine trails scattered around the state.

Northeast
New York’s Finger Lakes area is the jewel of the northeast wine region. Nearly 100 wineries are spread along three main wine trails, which surround four beautiful lakes. Not to be outdone, Maryland has almost 30 wineries open for tastings, and even tiny Rhode Island has five.

Southeast
Kentucky is now making a name for itself in the wine world, with over 30 wineries clustered in the north central area of the state. Florida is home to over 15 scattered wineries and Virginia, the largest producer in the region, has nearly 150 wineries on several easy to follow trails.

West/Southwest
Grapes in Arizona? Yep, there are over 20 wineries in the state, most just south of Tuscon. New Mexico has almost 40, most of which are clustered around Albuquerque and Taos, and Texas is home to over 80 wineries, predominantly in Hill Country, south of Austin. Colorado, which has over 60 wineries, boasts the highest grape-growing elevation in the country, and even Nebraska has more than 30 wine producers operating in the state.

Southwest to offer wi-fi on all flights by 2010

by Katie Hammel on

To add to its cheap fares, no-extra-fees policy, and wise-cracking flight attendants, Southwest Airlines is giving us one more reason to love the low-cost carrier. Southwest says that, by the first quarter of 2010, wi-fi internet will be available on all flights.

Southwest and Row 44 have been testing the service on four planes since February of 2009. In a press release, Southwest Airlines’ Senior VP of Marketing and Revenue Management says Southwest is “very happy with both the technical performance of the system and the response of the Customers who have used it.”

Southwest is also testing various price points, so there’s no word yet on how much the service will cost.

Airlines and social media: dialogue waiting to happen

by Tom Johansmeyer on

Social media means that airlines just have another place where they can be raked over the coals. We complain to ticket agents. We complain to gate agents. We complain to customer service reps. And now, we can complain to the world, thanks to the likes of Twitter. I, for example, follow @DeltaSucks, though there hasn’t been any action on it in several months. I don’t just listen, though. When I’m stuck in an airport, I tweet relentlessly, and I know I’m not alone.

So, what’s an airline to do about this? And Facebook? And YouTube?

The attack is coming on all fronts, and an industry that’s been beaten up so severely and so often has few options. For now, the response is limited to tweeting fare deals, but obviously, that does little to address the continued stream of negative exposure to which the airlines are subjected.

When in doubt, the philosophy on social media complaints appears to be silence. Continental and American Airlines wouldn’t comment on recent tweets from disgruntled fliers, according to a Reuters report. They are monitoring and claim to be responding, but that’s about all. Billy Sanez, who manages social media for American’s parent, AMR, believes that these platforms make it easier to open a dialogue with passengers … but where is that dialogue?

When I got pissed off at JetBlue a year ago, I wrote about it on my personal blog and heard nothing from JetBlue. But, I did hear from other passengers … one of whom was afraid to say too much because he was still in transit and didn’t want to risk angering the airline. This level of paranoia may be extreme, but the implication is clear: passengers could find even a small blog, but airlines are squandering a chance to really engage the people who pay their bills.

Christi Day, who takes care of Twitter and Facebook for Southwest Airlines, told Reuters, “The main thing that our customers need to know is that we hear them.” But, again, there is no discussion of what the airline is doing about it.

Customers finally have a voice, and as we saw with “United Breaks Guitars,” it can get pretty loud. While the airlines may be listening, we’re still waiting for the second half of “dialogue” to happen.

Hole breaks in fuselage, Southwest plane lands safely

by Tom Johansmeyer on

A Southwest Airlines 737 landed safely in West Virginia last night after a 1 foot by 1 foot hole opened in the fuselage. Passengers could actually see the sky through the gape. Cabin pressure dropped, and passengers put on their masks quickly. Nobody was injured.

The plane was flying from Nashville to Baltimore but diverted as a result of the hole. The pilot landed the plane, to the thanks, applause and hugs of the passengers. As a precaution, Southwest is now inspecting all its 737s, the company announced. So far, the cause of the problem remains unknown.