When Terence and Cynthia Milner booked a 15-week, $100,000 round-the-world cruise on Cunard’s Queen Victoria, they were expecting the trip of a lifetime. Instead, they claim the experience was so horrible that they had to get off the ship early in Hawaii, at which point they were “in a terrible state.”
The problem: apparently the first night they heard unbearable noise in their cabin. They were moved, and moved again and again but continued to find each successive cabin equally unsatisfactory until they could take it no more. Cunard refunded the couple nearly $80,000 for the portion of the cruise they missed, but the Milners wanted more. The took Cunard to court, and were awarded an additional 22,000 pounds (about $36,600) with the majority of the money awarded for “distress and disappointment.” Another portion of the settlement was awarded to cover the £4,300 worth of formal dresses Mrs. Milner bought, which she is now unable to wear because they are an “unwelcome reminder of the cruise.”
According to the BBC, the Milners claim they were first moved to a cabin fitted for the disabled, which was located near the engine and was very noisy. They were then moved to another cabin, but were concerned that they wouldn’t have it the whole time because it was booked by another couple joining the cruise later. By this time, Milners were terribly afflicted with mouth ulcers and breathing difficulties, so they jumped ship in Hawaii, where they vacationed for six weeks, all the while “exhausted and inconsolable.”
Exhausted and inconsolable in Hawaii? I suppose that could be true….if they Milners couldn’t find contentment on a $100,000 round-the-world luxury cruise, I doubt they could find it anywhere.