TripAdvisor survey reveals WiFi is a traveler’s top amenity

TripAdvisor has released the results of its first-ever 360 degree survey, and the results are in – amenities are king, particularly when those amenities include WiFi and breakfast included with the room rate, but turndown service is of little import.

Of the travelers surveyed, 54% said they have canceled a lodging reservation because they found better amenities at a different property.

According to travelers, the five most important amenities are:
1. WiFi
2. Breakfast Included
3. Loyalty Points
4. Restaurant
5. Shuttle Service to Local Attractions/ Airport

The least important amenities are:
1. Turndown Service
2. Pets Allowed
3. Spa
4. Tours/Excursions/Activities
5. Room Service

Internet is king

Some fun stats:
· 88% of travelers expect Wi-Fi Internet access to be free of charge in all lodging types
· 41% of travelers have never paid for Wi-Fi Internet access.
· 65% said they have used free Wi-Fi Internet in an accommodation’s lobby or common areas to avoid paying for in-room access.
· 93% of accommodations report offering some form of free Wi-Fi Internet access to their guests.

More than 1,000 U.S. travelers and more than 600 U.S. hotel representatives were polled.

Blogger Jessica Marati

Introducing another new blogger at Gadling, Jessica Marati…

Where was your photo taken: This photo was taken on my family’s beach in the southern part of Guam, the tiny Pacific island territory where I grew up. It’s probably one of my favorite places on the face of the earth.

Where do you live now: I’m based in New York, but I’ve spent the last several months living in Phnom Penh, where I’ve been researching and writing about ethical fashion, sustainability, and travel.

Scariest airline flown: Laos Airlines, on a particularly memorable flight from Hanoi to Luang Prabang. I had been warned that their track record was less than perfect, so I was hyper-sensitive to every unfamiliar whirr and pressure dip. The landing was bumpy, but thankfully I’m still here.

Favorite city/country/place: Are four-way ties allowed? New York, Paris, Bali, and the aforementioned beach.

Most remote corner of the globe visited: Probably Carp Island, a private island in the Palau archipelago in Micronesia. One night, we were sitting on the dock when the sea started lighting up in brilliant blues and greens — my first encounter with bioluminescent plankton. All seven people staying on the island came out to watch. Combined with a star-filled sky, it was pure magic. Tierra del Fuego was pretty quiet too.

Favorite guidebook series: These days, I’m really digging my iPod Touch and the variety of travel tools available in the iTunes App store. Triposo offers free interactive city guides, World Nomads has great phrasebooks, and nothing beats TripAdvisor for the latest hotel and restaurant reviews. I also like to save travel articles, like the New York Times 36 Hours series, to my Instapaper for later reading. It’s allowed me to ditch the massive Lonely Planet budget guides I used to haul around.

Solo or group traveler? A little bit of both. I love taking trips to visit friends living abroad, because I get to experience the place with more context and better restaurant recommendations.

Favorite means of transportation: Hopping on the backs of motorbikes here in Cambodia used to terrify me, but now I’ve become quite used to it. Nothing beats weaving through oncoming traffic with the wind blowing through your hair.

Favorite foreign dish? Restaurant? My Roman grandmother makes the absolute best parmigiana di melanzane (eggplant parmesan). Beats any restaurant in Italy, or anywhere else for that matter.

Dream travel destination: Havana, Cuba. I think this might be the year!

Starwood first to launch user ratings and reviews on its hotel websites

Reader-generated hotel reviews – and the sites that host them – have gotten a bad rap lately. But, it’s for a good reason. In July, TripAdvisor came under scrutiny when it was revealed that some hotels were paying TripAdvisor users to post positive reviews of their properties. There have also been concerns that hotel employees and management were posting positive reviews of their properties in order to improve their online ratings and, thus, improve their rankings and visibility.

Knowing that a few bad reviews can break a hotel, hotel companies understandably have been resistant to allow customers to post reviews on their websites. This week, however, Starwood announced that it will be the first hotel company to host reader-generated ratings and reviews on its websites. Starwood Hotels and Resorts, the parent company of such brands as Westin, Sheraton, W Hotels, St. Regis, and Le Meridien, will allow hotel guests to post both positive and negative reviews in order to provide a more honest and transparent relationship with its customers, particularly members of the Starwood Preferred Guest (SPG) program. In turn, potential reviewers must have verified hotel reservation confirmations in order to post a review. Customers will be able to post reviews and ratings on room comfort, staff helpfulness, cleanliness, and SPG recognition, among other factors, as well as provide context to their reviews, such as purpose and frequency of travel. Users also will be able to share Starwood reviews on social media sites like Facebook and Twitter.

Starwood’s move to allow reviews on its websites is a way to bring more customers directly to the source rather than via third-party booking and review sites. Says Chris Holdren, Senior Vice President of Starwood Preferred Guest, “Our goal is to provide everything a guest needs to select and book their best hotel experience and there’s no better place to offer this information than on our own websites.”

Ten most haunted hotels, as ranked by travelers


Planning a creepy getaway this Halloween? Don’t rely on rumors when hunting for a hotel with the most paranomal activity. According a poll of more than 800 on TripAdvisor, 17% of travelers say that they have had a supernatural or ghostly encounter while staying at a hotel. Just in time for Halloween, the site has released their list of the country’s most “haunted hotels,” ranked by the number of times “ghost,” “haunted” or “supernatural” appeared in reviews.

“Paranormal experiences may not be guaranteed at these ‘haunted’ properties, but their rich histories and colorful pasts offer travelers an entertaining and spine-tingling trip back in time,” said Karen Drake, senior director of communications for TripAdvisor.

So go ahead – “boo”k away this fall. Just don’t blame anyone if things go bump in the night.

1. 1886 Crescent Hotel & Spa , Eureka Springs, Arkansas – Average Nightly Rate: $91 – $214

Constructed in 1886, this mountaintop spa resort boasts a number of spirits, including Michael, an Irish stonemason who fell to his death while building the hotel, and even a cat, named Morris. Daily ghost tours ($18 for adults; $7 for under-12s) offer a behind-the-scenes peek at the property, and access to otherwise off-limits sights including the basement and morgue. According to one TripAdvisor traveler, “I found it to be the spookiest of all the ‘haunted’ hotels I have stayed at… I was surprised to find many orbs in the photos we took.”

2. Hotel Queen Mary , Long Beach, California – Average Nightly Rate: $89 – $179

Since making her maiden voyage in 1936, this historic steamship has served as a luxury ocean liner, troopship and in more recent years, a stationary hotel. Some 55 ghosts are rumored to linger on-board, including Jackie, a young girl who can be found taking a dip in the swimming pool. One TripAdvisor traveler noted, “I want to believe that everything that we experienced was real. We did record some orbs flying around our room while we slept. (We set up our video recorder on night vision).”

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3. Stanley Hotel , Estes Park, Colorado – Average Nightly Rate: $142 – $291

This property, which first opened its doors in 1909, is known for its inspirational role in the Stephen King classic, “The Shining”. Regular ghost hunts ($7 – $50 for adults) take travelers to some of the property’s most haunted hotspots, including the concert hall, in search of paranormal experiences. One TripAdvisor traveler wrote, “Had a lot of activity from the playful spirits there. The closet door opened and closed several times, the TV turned itself off and on, the covers were pulled off of us in the night and there was audible whispering in the room.”

4. Copper Queen Hotel , Bisbee, Arizona – Average Nightly Rate: $75 – $150

Completed in 1902, this property was the product of a booming mining town, and built to accommodate visiting investors and dignitaries. Today, guests can rub shoulders with three resident ghosts: Julia Lowell, a lady of the night; a dapper gentleman wearing a cape and a top hat, and a mischievous young boy. One TripAdvisor traveler noted, “If you want to try finding a ghost ask for an ‘active’ room! We had an active room and let’s just say I couldn’t quite explain all that I saw and heard!”

5. Marshall House , Savannah, Georgia – Average Nightly Rate: $112 – $236

Designated as a National Historic Building by The Georgia Trust for Historic Preservation, this property has served many different uses since being built in 1851, including serving as a hospital for Civil War soldiers. Since reopening as a hotel in 1999, many guests have reported ghostly sightings. One TripAdvisor traveler stated, “…Heard someone running in the room above me. Upon telling the staff we were told the entire floor above us was empty. So if you’re looking for a ghostly experience, definitely consider this hotel.”

6. Admiral Fell Inn , Baltimore, Maryland – Average Nightly Rate: $154 – $333

This historic property, comprising seven different buildings dating back to the 1770s, boasts a rich history. Among other uses, the Inn has formerly served as a theater and a boarding house for sailors – and today, travelers can choose from 80 unique guestrooms and partake in free ghost tours on Friday and Saturday evenings. “If you are searching for character, charm, great service and ghost history this is the place to stay,” suggested one TripAdvisor traveler.

7. The Menger Hotel , San Antonio, Texas – Average Nightly Rate: $90 – $175

This hotel, situated next to the Alamo, was built in 1859 on the site of Texas‘ first brewery. Photos of prominent former guests, from Babe Ruth to President Theodore Roosevelt, line the walls – and Roosevelt’s spirit is rumored to have since been seen sipping on a drink at the hotel bar, in which he recruited cowboys for the Rough Riders. One TripAdvisor traveler noted, “…Felt cold spots in several places in and around the hotel and got plenty of goose bumps during our stay, but I never once felt afraid.”

8. Bullock Hotel , Deadwood, South Dakota – Average Nightly Rate: $100

This historic hotel was founded in the 1890s by Deadwood‘s first Sheriff, Seth Bullock, and today, visitors to the town can pay their respects to the former lawman and other notable Wild West figures, including Calamity Jane, at the nearby Mount Moriah Cemetery. Hotel guests may be in for a much closer encounter with Bullock, whose spirit has supposedly roamed the property since his passing in 1919. One TripAdvisor traveler commented, “Heard tell of the ghost tour, but didn’t need to go on it as we could feel Seth Bullock‘s presence in the hotel already!”

9. Place D’Armes Hotel , New Orleans, Louisiana – Average Nightly Rate: $119 – $480

Located in the heart of the French Quarter, this property is said to have been built on the site of a former school house that was destroyed in a fire, in which many perished. Resident ghosts are rumored to include former pupils, as well as an elderly bearded man dressed in 1800’s attire. One TripAdvisor traveler noted, “…My husband and daughter said they heard children laughing and playing in the next room and the ceiling fan came on all by itself. There was no next room, it was a brick wall outside!”

10. Hotel Del Coronado , Coronado, California – Average Nightly Rate: $289 – $720

Sun, sand and spirits are the order of the day at this beachfront getaway, built in 1888. The property has seen a stream of famed visitors over the years, from Charlie Chaplin, to Humphrey Bogart – but it is a former guest by the name of Kate Morgan who has continued to make her presence felt, since taking her life at the resort in 1892. According to one TripAdvisor traveler, “I brought my K2 Meter (it’s believed the meter can pick up the ‘magnetic fields’ of spirits). I actually got some ‘hits’ on it while we were having breakfast in our room.”

TripAdvisor launches free Mobile City Guide apps for Android users

On Tuesday, October 11, 2011, TripAdvisor launched their free Mobile City Guide apps for Android users. The apps cover twenty popular destinations, some of which include Paris, New York, Tokyo, Los Angeles, and London.

Benefits of using the app include:

  • Reviews of restaurants, hotels, and attractions
  • Suggested city itineraries
  • Interactive walking tours
  • Historical and cultural information on a destination
  • Weather reports
  • Transportation options

One great thing about this app is that the information is given to you in real-time, so everything you read is current and up-to-date. Also, information from the app can be accessed whether the user has a data connection or is offline.

Says Adam Medros, vice president of global product at TripAdvisor, “We think travelers are going to love the comprehensive information our free Mobile City Guides provide in popular world cities. A tremendous complement to our popular TripAdvisor site app, these guides offer even more city detail, including itineraries and interactive walking tours.”