Travel App Upgrades Add Value, Reduce Frustration

by Chris Owen on

Taking the skeptical point of view on travel apps can be dangerous. But with so many apps from a variety of sources doing their rendition of the technology du jour, it is easy to dismiss the lot of them as more of the same. Sometimes though, tiny updates to existing apps can make them a valuable addition to our soft travel gear.

Travel Plans In One Place, Now With Ground Options
Subscribers to TripIt, the intelligent travel plan organizer, now have access to a new feature that might make the service more valuable. Already, TripIt users create a trip by defining a travel window period of time in which it occurs. Filling in the details can be as easy as forwarding an email copy of airline, hotel and/or rental car reservations to Plans@TripIt.com, which reads and understands your plans with a high degree of accuracy.

Now, new TripIt feature Groundlink enables users to add ground transportation, coordinated with existing travel plans, from a smartphone. The app has a Track Your Ride feature that Glympse users will feel comfortable with. Groundlink users will pick their drop-off point from a map generated by Groundlink using nearby venues, addresses, ride history or airports. Already armed with up-to-date details of user flight plans, Groundlink will monitor user travels and advise ground transportation services if it looks like their ride might be delayed. Right now, Groundlink is offering 20 percent off rides booked via the TripIt Mobile App.

Connectivity Worldwide Now With Easy Payment
Boingo, worldwide connectivity company with over 600,000 hotspots worldwide, announced recently that iOS users can now use their secure iTunes account to buy a Boingo subscription. Making the app easier to use than ever, users can activate the new plan on multiple iOS devices, allowing customers to quickly connect to unlimited Boingo Wi-Fi without entering account information.

Behind The Scenes Update For A Better Experience
Airbnb is an online service that allows “hosts” to rent unoccupied living space and other short-term lodging to guests. Testing the service here at Gadling has had mixed results. In the article “Important Warning For Anyone Using Airbnb,” Gadling’s Kyle Ellison warned, “if you plan on renting out a room or serving as a host, be sure you’re aware of the local laws, lest you receive a knock on the door that isn’t from a paying guest,” after discovering that many localities do not allow subletting. In “Airbnb Reconsidered,” Gadling writer Alex Robertson Textor highlights some communication problems inherent with the service that can be problematic.

In response to these concerns and others, Airbnb released a new update reported in techcrunch aimed not at users but at those who host them. One new feature will allow hosts to better communicate with potential users by pre-approving, denying, or requesting more information from guests. The hope is that the new features will increase the speed with which bookings can happen. Another feature will give hosts improved ability to update calendar listings, ensuring that the most current inventory can be seen by users.

Not Just Your Air, What You See Below
Delta Airlines, like most other carriers, has an app that will check you in, track your frequent flier program miles and more. Nothing really exciting there. But Delta’s Glass Bottom Jet is a unique app for iPad that brings users a bird’s-eye view of locations they are flying over. Users can explore the area with photos, landmarks and Wikipedia pages and tell you which Facebook friends you’re flying over. Check this video for more on Delta’s Glass Bottom Jet:



[Photo credit – Flickr user kamshots]

Weather Events Send Aircraft, Cruise Ships Running

by Chris Owen on

When weather events cause travel disruptions, most people planning a vacation or business trip to an affected area have to change their plans. Airports and roads close, flights are diverted and destinations may be damaged or destroyed. Suddenly, the best travel plan has gaping holes in it that need instant attention. The good news is that many travel service providers stand by to help.

Right now, a massive superstorm, caused by the rendezvous of hurricane Sandy and two other big winter storms, is aimed at locations 800 miles inland up and down the U.S. East Coast and experts are worried.

“We’re looking at impact of greater than 50 to 60 million people,” said Louis Uccellini, head of environmental prediction for the National Oceanic and Atmospheric Administration in an Associated Press report.

Those with travel plans on either side of the storm are scrambling to reschedule. Airlines are waiving change fees for travelers who want to change their flights in and out of the growing area to be affected by the storm. It’s not something they have to do, but as travel service providers, airlines want to minimize the inconvenience to their customers.

Delta Air Lines, United Airlines, American Airlines and others are allowing air travelers to rebook flights starting Sunday for travel to and from a variety of Eastern U.S. airports.

Airlines are urging booked passengers to check the status of their flight frequently. Another good idea is to have a backup plan in place. If travelers have those potentially affected flights entered in smartphone app TripIt, for example, alternate flights are readily available. Signing up for email and/or text alerts from your airline provides additional information.

Similar in formation to 1991’s perfect storm when hurricane Grace joined a nor’easter and a cold front, this one looks to be far more powerful. That 1991 storm never came ashore. This one will.

Now, travel via cruise ship suddenly has a bit more allure. Unlike land-based travel destinations, cruise ships can, do and have moved out of harms way. Those booked on a cruise vacation will have less disruption than, say, those planning a trip to Atlantic City, New Jersey where casinos are closed and mandatory evacuations are happening.

Most of the time.

This storm is so big that in addition to normal itinerary modifications, ports are closing and entire sailings of a few ships have been cancelled. Carnival Cruise Line has canceled the October 28 sailing of Carnival Glory, not because of the storm, but due to a situation at the Norfolk Cruise Terminal. Positioned behind a major flood gate, which will will be closed to protect the city, there will be no access to the cruise terminal.

Regardless of the method of travel, this is where having a good travel agent in our back pocket comes in handy. Frankly, providing assistance to travelers in a time of emergency is probably one of the least common tasks that agents do. But in a situation like this, when surfing the Internet to make alternate plans can burn up valuable time that might have snagged a seat on the next flight out, travel agents shine.

Armed with information on all flights, hotels, cruise lines and other travel service providers at their fingertips, a good full-service travel agent can be the most efficient way to save the day.



[Photo Credit: Flickr user by ph_zainabe]

Travel Smarter 2012: Use your mobile apps better

by Jeremy Kressmann on

It should come as no surprise that owning a smartphone in 2012 is a traveler’s perfect tool to better explore, organize and record their travels. And by now, there are literally thousands of app roundups out there to help lead you to the good ones. But this isn’t another one of those roundups. Instead, today Gadling is taking a closer look at how to use your existing apps – the ones you already have in 2012 – to travel smarter.

Consider the issues you typically face on the road. You’re hungry, or lost. Perhaps you’re simply trying to communicate with someone in a foreign language. The truth is you don’t always need to spend $1.99 on the newest “travel app” to do these things. Sometimes the best app is the one you already have on your smartphone.

Based on hundreds of hours on the road, both here in the U.S. and abroad, testing various mobile apps, we’ve compiled the following travel tips to help you get the most out of the apps on your smartphone. Are you a travel app pro? Click through for our tips.Use Your Camera to Save Important Information
Unless you’ve been living under a rock recently, you’re probably already aware of the huge boom in mobile travel photography apps and tips in recent months. And certainly smartphones (iPhones in particular) have proven themselves as clear winners for traveling photographers.

But are you using your phone’s camera to its full potential? Truth is, your smartphone’s camera makes a great storage and communication tool. Don’t want to carry around your map with directions to dinner? Take a photo. How about a snapshot of the street where your hotel is at so you can show the taxi driver? Voila. Have a food allergy? Take a photo of the food to show at the restaurant.

Get a Recommendation from a Local
Many travel apps claim to help you find cool things to do in new places you’re visiting. Problem is, they don’t deliver. The secret is that locals in your destination don’t use them. The trick to getting good recommendations is to use what the locals use, and right now those two apps are Foursquare and Yelp.

If you’re not already using Foursquare, it’s quietly become the new killer travel app. Most people think of Foursquare as “that service that lets you check in to bars to try and look cool.” But with a series of great recent updates, including an ability to share and make lists and the new explore feature, Foursquare is now a powerful tool to help you find good stuff to eat, see and do in unknown places. Check out their Foursquare Cities account for some great user-created tips in cities like Berlin, Milan, Sydney, London and more.

Yelp is another app many of us know from our daily wanderings in our hometown. Ever tried it on the road? Open the app and click on “Nearby” on the bottom menu, then “Hot New Businesses” to find out what local users are talking about right now.

Store Your Travel Research on Your Phone
Now that the vast majority of travel research happens on the web, there’s no reason for all that research to get stuck on your computer when you leave for the airport. Take it with you – use your smartphone to collect it all in one place.

Many people already use mobile reading apps like Instapaper (for iOS) or Read it Later (for Android) to collect long articles for offline storage – why not create a folder of great articles for your trip? Don’t forget to install the app’s “bookmarklets” on your web browser for easy adding. Another great free source of info is Wikitravel – try uploading the whole destination guide for the city you’re visiting to your Instapaper or Read It Later app for easy offline reading. Evernote is another great document storage app you may already have that lets you store everything from web links to photos to audio recordings.

Make Cheaper Phone Calls and Pay Less for Wi-Fi
If you’ve ever placed a phone call from abroad using your cell phone, you probably remember the sticker shock that came with it when you got the bill back. That’s where Skype’s suite of mobile apps can be a real lifesaver. Use your mobile phone over a Wi-Fi connection to make phone calls (and send texts) while abroad to any phone number. Did you know Skype also has an app that lets you pay-by-the-minute for Wi-Fi at over 1 Million locations worldwide? Skip the $8 daily Wi-Fi rate at the airport and login using your existing Skype credit.

[flickr image via Cristiano Betta]

Get flight info and airport reviews with RouteHappy

by Meg Nesterov on

When it comes to booking hotels, travelers have plenty of options for finding information, recommendations, and tips with TripAdvisor, booking engine reviews, and other user-generated sites, in addition to guidebooks and other traditional media. But as air travel gets more restrictive and less comfortable, how can you choose the easiest flights, or at least be prepared for the inconveniences? RouteHappy is a new user-generated social network for flight info, reviews and tips for airlines, airports, and routes. The site is populated with comprehensive global flight schedules, Wi-Fi availability by route, and on-time history. Users can enter their tips and experiences from getting to the airport, check-in, airport amenities, and boarding to in-flight comfort, arrival immigration and transportation options.

From searching on RouteHappy, I decided it was worth the extra money for JetBlue’s Even More amenity program for a shorter security line (plus more legroom and other perks), and discovered a much easier connection from Frankfurt to Austin through Denver instead of the much busier (and often delayed) Chicago. I’ve also left tips on the site for navigating airports in Istanbul, London, and Budapest with a baby. You can follow “Route Experts” for hidden gems and “flyer bewares” on frequently-flown routes, and learn about which airport shops are worth a stop, which airlines make your coach experience feel like an upgrade, or where you should be prepared for long immigration lines.
RouteHappy gets better with every review added, so be sure to add your advice while searching for info. You can also link to your TripIt/LinkedIn account to automatically remind you to review flights and pre-populate flight info. Currently in invite-only “alpha” mode, the site has over 1,000 members in 45 countries and counting with more than 7,500 comments and tips.

Gadling readers can try out the site before it goes into public beta mode soon by using the code GadlingFliesBetter. The RouteHappy team is incredibly responsive to users and active on social media, so be sure to follow along as they share their best tips on Facebook, tweet travel news on Twitter, or just send them a message at tellus@routehappy.com.

Where are all the travel guide apps for Android?

by Meg Nesterov on

Nearly two years ago, I bought my first smartphone: the T-Mobile Android MyTouch*. I’m only occasionally jealous of my iPhone-carrying friends, as I find few travel guide apps for Android. Even after a move to Istanbul, I still use and rely upon it daily; Android‘s interface is fast and easy-to-use, and seamless use of Google applications like Gmail and Google Maps is part of the reason I bought it in the first place. Living in a foreign country means English-language books and magazines are expensive and hard-to-find, and like many travelers, I don’t want to carry bulky books around when I’m on the road. This leaves a perfect opportunity for mobile developers to provide real travel guide content and not just travel-booking apps, especially apps produced by reliable media sources with professional editorial. These days, every guidebook and travel magazine publisher is coming out with apps for the iPhone and now iPad, supplying users with content and directions on the go, but there are hardly any for Android.

So what’s available for mobile travelers from the top travel book and print sources? Better hope you’re running Apple OS…Guidebooks:

  • Fodor’s: Happy 75th Birthday Mr. Fodor, but we wish you had more than just five city guides for purchase (in London, New York, Paris, Rome, and San Francisco) and only for Apple.
  • Frommer’s: iPhone guides are available for ten major cities in the US, Europe and Asia, but nada for Android.
  • Lonely Planet: iPhone users are spoiled for choice: dozens of city guides, language phrasebooks, audio walking tours, and eBooks optimized for the iPad. Android users in 32 countries including the US are in luck: there’s a free Trippy app to organize itinerary items, as well as 25 “augmented reality” Compass city guides and 14 phrasebooks. NOTE: This article originally mentioned that the Compass guides were unavailable in the Android Market store, but they should work for most US users. I happen to be in a country where paid apps are not available and not shown in the Market.
  • LUXE City Guides: 20 cheeky city guides work for a variety of mobile phones, including iPhone and Blackberry, but none are compatible with my Android. Bonus: the apps come with free regular updates and maps that the paper guides don’t have.
  • Rick Steves: If you are headed to Europe, you can get audio guides for many big attractions and historic walks for iPhone, plus maps for the iPad. You can also download the audio files free for your computer, and props to Rick for mentioning that Android apps are at least in development.
  • Rough Guides: Here’s a new one: the Rough Guides app works for many phones but NOT the iPhone OR Android! It’s not as slick as some of the other guides (it’s a Java app) and you will use data to use it on the road, but it provides lots of info for many cities in Europe. You can also find a Rough Guides photo app on iTunes to view pictures from around the world with Google Maps and captions from Rough Guides.
  • Time Out: City travelers and residents might want to look at the apps from Time Out for 5 European cities and Buenos Aires, with Manchester and New York on the way. More cities are available for free on iTunes, search for Time Out on iTunes to see what’s available. iPhone only.
  • Wallpaper* City Guides: 10 of the design mag’s 80 city guides are for sale for iPhone for Europe, Tokyo, New York and Los Angeles.

Print media:

  • Conde Nast Traveler: It makes sense for magazines to embrace the iPad, and CNT has free Apple apps specifically for Italy, cruises, and their annual Gold List of hotels and resorts. Blackberry users can download an etiquette guide, but Android users are snubbed.
  • National Geographic: As befitting any explorer, Nat Geo has a world atlas, national parks maps, and games featuring their amazing photography, all for iPhone. A special interactive edition of National Geographic Traveler is for sale on the iPad; you can also read it on your computer. Androids can download a quiz game and various wallpapers; and all mobile users can access a mobile-friendly version of their website at natgeomobile.com.
  • Outside: Adventure travelers can purchase and read full issues on the iPad, but no subscription option yet.
  • Travel + Leisure: The other big travel glossy also has an iPad app for special issues. Four issues have been released so far with one available now on iTunes (romantic getaways) but future editions will follow to be read on the app. Just in time for spring break and summer, they’ve also released a Travel + Leisure Family app with advice and articles specifically geared towards travel and families. The apps are both free but you’ll need an iPad – these are designed for tablets, not phones. You can also read full issues of T+L and their foodie cousin Food & Wine on Barnes & Noble’s NOOK Color ereader; you can save per issue if you subscribe to the e-reader version.
  • USA Today Travel: Most major newspapers have mobile readers for all types of phones, but USA Today is the only one with their own travel-specific app. AutoPilot combines an array of cool travel booking capabilities and information with articles and blog post from the newspaper. Only iPhone users can enjoy free.

Two of our favorite magazines, Budget Travel and Afar, have no mobile apps yet but great online communities to tap into their extensive knowledge.

All in all, other than Lonely Planet’s Compass guides, a pretty weak showing for Android travelers. While iPhone has been around longer as a mobile platform that Android, they’ve lost the market share of users to the little green robot. As Android is available on a variety of phone manufacturers and providers, expect that number to continue to grow, along with the variety and depth of content for mobile and tablet users. Will the developers ever catch up or will travelers have to choose?

*Android has not endorsed this or paid me anything to write about them. But to show I’m not biased – Apple, feel free to send me a sample phone and I’ll test out the apps!

Photo courtesy Flickr user closari. Special thanks to Sean O’Neill, who blogs on Budget Travel and the new BBC Travel blog.