Video: Japanese Customer Service Is Different From Ours

In keeping with Japan’s reputation as a most hospitable country comes this video from LiveLeak. Two Canadian backpackers are attempting to purchase subway tickets so they can visit Tsukiji Fish Market, but have problems with the dispenser.

No worries! Apparently, in Japan, live, smiling attendants pop out of tiny, hidden slots in automated machines. Perhaps the U.S. should take note, and use this strategy to help stimulate the job market. If only we could get rid of automated phone prompts.


California’s Santa Cruz Island: sea kayaking and…sushi?

My dinner lay spread out beneath me in every direction, plainly visible in the crystalline waters. The rocky inlets and kelp forests of Central California’s eight Channel Islands are home to what is considered to be some of the finest uni, or sea urchin, in the world. To better see them in their natural habitat, I was sea kayaking off Santa Cruz Island, 25 miles offshore of the Santa Barbara Channel.

I’d decided on a day trip with Ventura-based outfitter, Island Packers. Confession: I grew up 30 miles south of the quiet coastal community (which is an hour’s drive from LA), but I’d never before visited the islands. It’s just one of those things on my to-do list that kept getting pushed aside, until a friend invited me to join him on a paddle.

Part of the Channel Islands National Park, Santa Cruz is the state’s largest island and a popular hiking, paddling, and camping destination. Seventy-six-percent of Santa Cruz is owned and managed by the Nature Conservancy, with the remaining 24-percent managed by the National Park Service. Along with nearby Anacapa, Santa Rosa, Santa Barbara, and San Miguel islands, it’s a starkly beautiful place of desolate hills, wind-stunted Native Island Oaks, white sand beaches, tidepools and fossil beds, and rocky cliffs. Santa Cruz is also a popular whale watching destination, famed for its massive sea caves, which can be explored by kayak.

[Photo credit: Flickr user mikebaird]


The Channel Islands were first inhabited by the Chumash Indians, whose archaeological remains date back over 10,000 years. In the last two hundred years, the islands have variously been used by fur traders, fishermen, and the military (poor San Miguel was a bomb testing site that still has the odd live mine unearthed by the relentless wind). In the late 19th century, cattle, horse, and sheep ranching became island industries.

Today, the islands are essentially deserted except for some research facilities, and a handful of primitive campgrounds. There are no stores so campers must pack in all essentials, including drinking water. Campground reservations and a nominal fee are required on all five islands; Santa Rosa permits seasonal beach camping for experienced paddlers and boaters. Even if you’re just day hiking, be sure to bring layers, as the weather is unpredictable.

The Channel Islands are known as North America’s Galapagos. They’re home to over 2,000 species of bird, plant, animal, and marine life, 145 of which are found nowhere else on earth (including the island fox, and an endemic scrub jay). The waters host a variety of sea urchin species, including Strongylocentrotus franciscanus, the red sea urchin. Another confession: I’m not so much a fan of uni, which I find overpowering, as I am of sustainable marine resource management. I’m also fascinated by seeing any ingredient in its raw state. Combined with my love of sea kayaking, a Channel Islands uni expedition was irresistible.

Highly prized for their flavorful roe (which are actually the egg-producing gonads), red urchins are harvested commercially by divers for the domestic and international market. Purple urchins also proliferate in the Channel Islands, but their smaller size makes them undesirable for commercial use. Appearance-wise, uni resemble jaundiced cat tongues (really), and they have an intense, briny flavor revered by seafood aficionados for its pure, unadulterated ocean essence.

Uni is the Japanese word for sea urchin roe; sushi is the culinary form most familiar to Americans. Another classic way to enjoy uni is smeared on toasted bread, which is how I’ve eaten it on the Chilean island of Chiloe – another spot famed for sea urchin. In Southern Italy, uni, or ricci di mare, is sold as a street food, to be scooped onto bread, or tossed in pasta or risotto, while the French use them in custards or delicate sauces, as well as raw for street food. Uni used to be primarily an export product, sold at Tokyo’s Tsukiji Fish Market, but since the 1990’s, the domestic market has been the most profitable. In Santa Barbara, you’ll find local uni, when available, at Arigato, and The Hungry Cat (convieniently, my two favorite local restaurants).

Uni is generally considered a sustainable industry because there are size regulations, permit restrictions, and limits on how many days a week harvest is permitted, depending upon the season. Red urchins range from tideline to depths up to 90 feet, subsisting entirely on bottom-growing kelp; the quality of their roe is entirely dependent upon the quantity and health of the aquatic plants, and it’s in the best interest of divers harvesting uni to be selective. Channel Islands uni are prized because of the high quality of the kelp, which is rich in nutrients due to the convergence of the region’s warm and cold waters. Grade A uni possess fatty, or creamy, bright yellow roe, while Grade B uni are more of a brown or orange color. The lowest grade roe have a grainy texture and brown roe.

Central California‘s coast is the nation’s leading source of uni, and it’s become one of the state’s most important fisheries. Though regulated (and currently only open to commercial harvest), not all sea urchin fisheries are sustainable. Human factors, in addition to climate and water temperatures (which affect the kelp cycle) are reasons you might not always find uni at your local sushi bar. Sea otter migration is another factor, and a source of much industry controversy.

While the Santa Barbara/Channel Islands fishery doesn’t have otters, the animals have, in the last decade, moved farther south-the result of coastal development and pollution, and increasing human populations. They’re a protected species, and a key part of the food chain. By nature, they’re grazers (they also don’t feed at depths below 60 feet), snacking upon sea urchins and crustaceans as they swim. Bits of food fall to the ocean floor as they eat, which in turn provides sustenance for lower-food chain bottom feeders. In some fisheries, otters, combined with overfishing, have caused sea urchin and shellfish populations to dwindle.The Channel Island fishery has instituted strict harvest regulations to sustain a healthy sea urchin population, but if otters move into the area, that could change.

The big picture, however, is that consumers, wholesalers, and restaurateurs need to continue to seek out seafood that is sourced in an ecologically responsible manner, from well-managed fisheries. How you eat your uni is up to you, but if you’d like to see them in their pristine natural state first, take a paddle around one of the Channel Islands.

For boat departures, click here.

The Santa Barbara Fish Market, located at the Harbor, sells live and processed uni. It’s adjacent to the Saturday morning Fish Market at the Harbor, held 7am to 11am. Local guys sell their catch straight off their boats; even if you just go to look, it’s a great little slice of local industry that not many tourists get a chance to see.

Spaghetti with Clams and Uni

The following recipe is from an uni article written by Los Angeles Times editor Russ Parsons. For information on how to purchase seafood from well-managed fisheries, click here to view Monterey Bay Aquarium’s “Seafood Watch” list.

Serves 6

salt
2 T. olive oil
1 clove garlic, minced
dash crushed red pepper flakes (optional)
1 lb. spaghetti
1 c. white wine
2 lbs. small clams in shell (Manila type)
2 (2-ounce) trays sea urchins
Italian parsley, leaves only, left whole

Bring a large pot of salted water to boil. Meanwhile, heat the olive oil and garlic in a large skillet over medium heat. Taste a bit of sea urchin. If it seems bitter, add a pinch of red pepper flakes to the skillet. Cook until the garlic is soft but not yet golden, 2 to 3 minutes. When the garlic has softened, add the white wine to the skillet and raise the heat to high. Cook until the wine has reduced by about half, 4 to 5 minutes.
Add the clams and 1 ½ trays of sea urchins, reserving the best ones for garnish. Cover and cook, stirring frequently, until the clams are all open, about 5 minutes.

While the sauce is cooking, add the spaghetti to the boiling water. Cook until it is just short of al dente, soft but with a thin thread of crunch in the center, about 7 minutes.
When the clams have opened, remove the skillet from the heat and stir to break up as much of the sea urchins as possible. They should blend into the sauce.

When the spaghetti is done, drain it, reserving one-half cup of the cooking water. Add the spaghetti and the reserved cooking water to the sauce and place it over high heat. Cook, stirring constantly, until the sauce has slightly reduced, about 2 minutes. Taste and add salt if necessary. Divide among 6 heated pasta bowls and garnish with the reserved sea urchin and several leaves of parsley. Serve immediately.

[Photo credits: sea kayak, Flickr user mikebaird; uni, Flickr user rick; Scorpion Bay, Flickr user Brian Dunlay; seagull, Flickr user KyleChx; sea urchin, Flickr user mecredis]

UPDATE: Tokyo’s tuna auctions open to public again

Back in December, I wrote about how the Tsukiji fish market in Tokyo had closed its famous tuna auctions to the public over concerns that tourists were creating hygiene issues and distracting the workers. Well, after reconsidering the month-long ban, the powers that be at the fish market have decided that tourism is important enough that visitors will be allowed to enter all areas of the fish market, including the early morning tuna auctions.

Security guards will monitor the scene at the auctions to ensure that no one hugs, licks or rides the giant fish. And visitors will receive information sheets when they arrive at Tsukiji outlining the rules of the fish market. It’s a sad commentary on the state of humanity when people need to be explicitly instructed not to lick or ride dead fish, but if that’s what needs to be done to keep this amazing place open to the public then so be it.

Tourists can view the tuna auctions from 5:00AM until 6:15AM and can then wander around the other areas freely throughout the day. And who knows, you may be able to witness the next tuna that sells for $104,000.

As for the morons who can’t help but mount dead fish: We’re on to you, Firestone, and we think you have a problem.

Stupid tourists ruin Tokyo fish market for the rest of us

There are travelers and there are tourists. Travelers explore new places, immerse themselves in diverse cultures and respect their experiences. Tourists gawk, point, mock and generally embarrass themselves while poorly representing their native cities and countries. Tourists ruin things for travelers. And that’s exactly what has happened at one of my favorite places in the world, Tokyo’s Tsukiji fish market.

Tourists have officially been banned from the early morning tuna auctions at Tsukiji. The ban begins on December 15 and will be reviewed in mid-January to determine if it should be extended.

Fish traders have complained that the 200-300 visitors that crowd around the tuna auction everyday distract workers and pose safety risks. Back in April of this year, access to the auctions was limited in response to complaints that the flash photography was obscuring the hand gestures of traders and that the tourists’ poking and prodding of the fish created hygiene concerns. Now local media are blaming misbehaving tourists for the creation of the stricter ban. Fish market officials, eager to not offend foreign guests who are still welcome to tour the outer areas of the market, were quick to announce that the ban applies to Japanese tourists, as well.

If you’re heading to Japan, I still highly recommend a trip to Tsukiji. It’s a fascinating place, as you would expect from the world’s largest fish market. Be respectful of those around you, as that is their place of business and it’s an industrial area with heavy equipment and lots of people scurrying about. You are a guest in their workplace and you should behave accordingly. I hate to lecture, but, well, the hijinx of a few idiots can really ruin things for the rest of us.

As you go out into this great big world of ours, think before you act. And don’t touch other people’s fish.

I Survived a Japanese Game Show: Round three. Back on track

When traveling time zones, it’s a good idea to remember that TV schedules change. When I sat down to watch the 3rd episode of “I Survived a Japanese Game Show,” in St. Cloud, Minnesota where were were visiting friends on our way to Montana, I forgot it was Central Time.

The show comes on ABC at 8:00 p.m. in St. Cloud and not at 9:00 like in Columbus. The show had just ended. We proceeded to watch the sunset and drink wine.

Watching online a day later in Bismarck, North Dakota at the Seven Seas Best Western was just as entertaining. To catch you up for tonight, here’s the recap. If you can’t head to Japan any time soon, here’s one way to feel like you’re there in an unusual sort of way.

What I liked so much during the first episode is back. There was more about Japan and the contestants reactions to being in the country. Everyone loves being in Japan.

There was also more footage about what it’s like to be on a Japanese game show. Less time was spent on the contestants’ chatter about their strategies to win, therefore the bickering was minimal which left more time for more interesting footage.

Another positive change in round three was Mamasan’s increased TV time. I particularly liked observing the contestants reactions to her. The hugs, the thank-yous, the being ever so polite, even when served a gritty version of green tea that isn’t what one likes is so typical of trying to be a gracious guest in another country.

“Good?” said Mamasan. Not exactly, but they drank it.

This episode drew me in for other reasons as well. I loved the behind the scene details that showed how the game show is put together and the crews’ reactions to the Americans.

“What’s that noise?,” one person asked from the control room before the contestants came out for the first game, “Pedal Fast, Big Splash.” The contestants were in the green room getting pumped up.

“They’re screaming.”

“Too much green tea,” said another.

When host Rome Kanda shouted, “Let’s go Americans! Come on out!”, the crowd did their normal going wild routine with their stash of noise makers as the Americans waved enthusiastically, bounding through the door. All seemed happy to be involved with this crazy completion.

“We don’t care who wins, said Kanda, “as long as someone gets wet.”

“With Pedal Fast, Big Splash,” there’s no way to avoid getting wet if you’re the person on the tricycle. No matter how fast two team members pedaled their bicycles to slow down the treadmill, the tricycle rider couldn’t keep up and eventually went backwards into the pool of ice-water.

The Yellow Penguins won by four seconds which meant the Green Monkeys became rice farmers for a day for losing. The Yellow Penguins were given a tour of Tsukiji Fish Market for winning.

Rice farming is not easy. Watching the Green Monkeys slog through muck in an attempt to plant rice reminded me of why I’m astounded that rice is not more expensive.

The Tsukiji Fish Market is as large as several airplane hangers and the place where 4,000,000 fish are sold a day. The Yellow Penguins loved the tour and proved that one doesn’t need a lot of pomp and circumstance to have a great time traveling. Any time one can learn something new is a bonus. As Andrew said, “This was a once in a life experience.”

As a testament to trying new things when traveling, Cathy, known for being a picky eater tried the tuna sashimi. And just like what often happens when trying new things with an open mind, she found out she liked it and downed another piece.

The next day, back in the studio for the elimination round, Darcy and Meaghan dressed up in suits covered with Velcro strips in order to hurl themselves at a wall in an attempt to match shape outlines that looked similar to what is drawn at crime scenes.

The hurling involved bouncing on a trampoline. Meaghan nailed the task all three times. This time Darcy’s lost on a positive note. As she pointed out after the men in black suits carried her out of the studio, she’s the only contestant to have played every game. Even though she didn’t survive a Japanese game show, she sure knows how one is played.

The previews for tonight’s show look excellent. The contestants seem to have decided to just have fun more than anything, except for Meaghan who thinks she’s on “Survivor.” What was the deal with walking around in a bath towel?

Now all I have to do is figure out where I’m going to watch the show tonight. We’re without a TV since we are staying with friends in Montana who don’t have one. There’s the online version that shows up about a day later.

Photos are from the gameshow Web site gallery.