Galley Gossip: Passenger gets caught with pants down

by Heather Poole on

Dear Heather,

Is it standard procedure for a flight attendant to force open a toilet occupied by a passenger if the plane is about to land? Under what circumstances has the flight attendant a right to do this?

Thanks,

Caught with My Pants Down

Dear Caught with My Pants Down,

I’m so sorry to hear you were caught with your pants down. I’m also sorry that a flight attendant had to see you that way. I’m sure it was embarrassing for both of you. On my flight from New York to Dallas last week I caught two passengers in the same position, but that’s just because they forgot to lock the door, not because I forced the thing open. So please, people, I beg you, do not forget to switch that little sign from vacant to occupied. That way we won’t have to avoid eye contact for the rest of the flight.

As for forcing a locked door open, it does not happen often. In fact I’ve only had to do it twice in my career and I’ve been flying for fourteen years. Once, not too long ago, I did it when I heard a young child yelling, “help, help, help!” because she couldn’t figure out how to unlock the lavatory door and another time when, seconds before departure, the passenger who had locked himself inside ignored our pleas to return to his seat.

“Sir, you need to come out! We can not depart until you take your seat!” my coworker cried, banging her fists on the accordion door. No answer. Just silence. Complete silence.

I gave it a try – knock, knock, knock! “Sir, are you okay in there?” Still no response.

“We’re coming in,” my coworker yelled, and two seconds later the door was pushed open. Startled, the man with the needle stuck in his arm jumped, causing it to pop out and blood to spurt all over the floor. The airplane was immediately taken out of service.

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Because your question is lacking in details, I can not answer as thoroughly as I’d like to. What I want to know is just how close to landing were you? Was it an International flight? Which airport were you flying into? Just how long did you stay in the bathroom? Were you unable to use it prior to landing? Or had you used it so often throughout the flight you may have raised a few eyebrows? Did you take anything into the bathroom with you, say a paper bag or something that might look suspicious? Were you sick? Did you answer the flight attendant when he or she knocked on the door and asked you to return to your seat? During the flight had you been rude or caused a problem in flight? Had the flight attendants already done their final compliance check and were ready to strap themselves into their jump seats while you were in the toilet? Your answers do make a difference.

While yes, you should have been in your seat, as per FAA regulations, regardless of what was going on during your flight, the flight attendants may not have pried the door open so quickly. They may have given you a few more seconds to pull your pants back up.

You did mention that the airplane was about to land, which leads me to believe the seat belt sign was on. Flight attendants are required to advise passengers to keep their seat belts fastened at all times, even when the seat belt sign is not on, and customers must comply with seat belt regulations at all times. Recently Scott Carmichael wrote about a passenger who was paralyzed from the neck down when she used the toilet on a Continental flight and the airplane hit turbulence. It happens. And it can happen even when the seat belt sign is not on. On the Continental flight the sudden drop threw the woman against the ceiling, fracturing her neck. For the record, the seat belt sign had been illuminated.

On descent flight attendants must be strapped into their jumpseats. With you locked in the bathroom you are not only a danger to them (if you were to fall on top of them), but to the passengers you must pass in order to get back to your seat, and the passenger who now must unbuckle their seat belt and stand up to let you back into your row. If something were to happen to you, or anyone seated around you, the flight attendants would not be able to help. The flight attendants job, at this stage in flight, is to man the emergency doors. Not take care of you.

No one wants to be caught with their pants down, I know that, and I am sorry that it had to happen to you. But flight attendants have a job to do and when the seat belt sign is on you should be in your seat with your belt fastened about you. Not in the lav. Especially on descent or when there’s turbulence!

To read more about turbulence in flight and why it’s important to keep your seat belt fastened at all times, check out my Galley Gossip post A question about turbulence and being scared at work.

Hope your next flight is a better one.

Heather Poole

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If you have a question email me at Skydoll123@yahoo.com

Photo courtesy of (lavatory) Daquella Manera, (Continental Airlines) Phinalanji

Woman paralyzed after bad turbulence on Continental Airlines flight

by Scott Carmichael on

Turbulence just claimed another victim – this time the victim was in the bathroom on Continental flight 511 when the plane hit some turbulence and a sudden descent.

The sudden drop threw the woman against the ceiling of the bathroom, fracturing her neck.

Doctors spent 6 hours operating on her, but her injury left her paralyzed from the neck down.

The incident also injured one other passenger and a crew member, but they were released from hospital.

According to a Continental Airlines spokesperson, the seatbelt sign was illuminated when the plane hit the turbulence.

The NTSB is awaiting more information before they start an official investigation into the incident.

All I can say is let this be yet another reminder to pay attention to that seatbelt sign and that I’ll keep my fingers crossed that the lady is able to recover from this tragic accident, but doctors say only time will tell whether her situation can improve.

(Thanks Nick!)

Plane Answers: Sleeping gas to thwart terrorists, longer winter takeoffs and which aircraft is the smoothest in rough air

by Kent Wien on

Welcome to Gadling’s feature, Plane Answers, where our resident airline pilot, Kent Wien, answers your questions about everything from takeoff to touchdown and beyond. Have a question of your own? Ask away!

Jack asks:

I was wondering why the airlines don’t put sleeping gas on a plane for highjackers. This way when the plane is highjacked the pilot puts on an air mask and gases the rest of the plane, calls for help and lands the plane, arrest & shoot the highjackers, well at least arrest them. Nobody gets hurt and we won’t need all the security people.

Jack, if you only knew how many times the O2 masks have been dropped by a pilot inadvertently flipping the wrong switch during a preflight, you might think twice about this ‘feature.’ Not to mention the chance for leaks or having the system used against us in an attack.

Nope, I would prefer to have passengers available to assist in the case of any terrorist action.

TC asks:

I live in South Florida and drive by FLL (Ft. Lauderdale-Hollywood International) every morning and evening in transit to work. We recently had a few days of real cold temperatures and I noticed the planes taking off are lower over the interstate and seem to be on the runway longer. How does the effect of temperature and humidity relate to take-offs and landings?

Actually, it’s the opposite, TC. During the colder days, both piston and jet aircraft perform better in the colder weather. On hot weather days the engines produce slightly less power and the density altitude is higher resulting in a little less performance.

In an indirect way, the winter season may have been the cause of the longer takeoff distances. I suspect those flights were completely full of people and bags after escaping from the dreadfully long winter we’ve had here in the northeast!

Andrew asks:

On what type of medium to large jets do you feel the least turbulence, e.g., Airbus 320, Boing 737-400, Boing 737-500, etc.?

Certainly the larger aircraft are smoother in turbulence, usually. The 777 has a ‘gust suppression’ technology that helps with side to side turbulence, and the new 787 will have a system that’s designed to mitigate the effects of both horizontal and vertical turbulence.

More important than the type of aircraft is where on that aircraft you sit. The front-to-middle section is always a smoother ride. We’ve had flight attendants injured in the aft galley while the flight attendants were still able to serve meals in the front of the airplane. So try for row 17 and forward if you can on your next domestic flight. You might notice a difference.

Do you have a question about something related to the pointy end of an airplane? Ask Kent and maybe he’ll use it for next Monday’s Plane Answers. Check out his other blog, Cockpit Chronicles and travel along with him at work.

Galley Gossip: A question about turbulence and being scared at work

by Heather Poole on

H i Heather,

Are you ever afraid to fly? Or were you in the beginning of your career? I have recently been invited to training for a FA position with a major airline. It has been a dream of mine my whole life! I am so excited….however….sometimes I am nervous to fly! I fly A LOT. Usually a few times a month. Sometimes I am perfectly fine, and other times I am nervous. I’m worried about this and wondering if you ever felt this way?

I was on a flight last month from MCI to SMF with a stop in DEN and within about 3 minutes of take off we hit severe turbulence. I have never felt turbulence that strong before and neither had my husband who also flies at least once a week. We had the whole zero gravity thing going on, the plane was actually rolling from side to side and I’m positive that if someone hadn’t had their seat belt on they would have hit the ceiling. I mean, it was pretty darn scary! After we reached altitude and smoothed out I went to the back and talked to the flight attendants. One of them told me that it was probably one of the roughest take offs she had ever experienced. I know it’s not common but I was terrified!

Well, thanks for any advice. I WANT to do this, I just want to make sure that I’m not going to be scared at work everyday!

Leesa

Leesa,

Congratulations on getting hired with a major airline! Flight attendant training is not easy. A lot of information will be thrown at you all at once. There will be late nights, early mornings, and lots of caffeine, but whatever you do, don’t get tired and quit! It’s going to be the longest seven and a half weeks of your life, but you’ll be glad you did it when those silver wings are pinned to your blue lapel.

As far as turbulence at work goes, the only way you’re going to know if you’ll be scared or not is to go to work and test it out. If you are scared, I’d give it a few months, or as long as I could take it, just to see if flying is something I could get used to. Worst case scenario is you’ll have to quit. So what. At least you gave it a shot, gained an amazing experience, and won’t spend the rest of your life wondering what could have been if you’d given it a shot. Being a flight attendant is a great job, but it’s not for everyone.

Thankfully severe turbulence is rare. I’ve only experienced it three times in my fourteen years of flying. When you go through training, Leesa, you’ll learn all about turbulence, the four different kinds (light, moderate, severe, extreme), and how you should always take care of yourself first, which means sit down, fasten your seat belt, and worry about the beverage service later!

Hundreds of flight attendants get hurt every year from ignoring turbulence. We get so used to it, I believe, we try to do things we probably shouldn’t be doing when the ride gets a bit too bumpy, like serving those last three rows drinks when we should probably wait and serve them later. When I first started my flying career, it was mandatory to do seat belt checks as soon as the seat belt sign went on. A few times I remember barely being able to walk down the aisle and thinking to myself, how can this be safe? Now flight attendants only check belts if we feel comfortable doing so, meaning we feel safe enough to walk through the cabin. What good is a flight attendant if that flight attendant hits the ceiling during a compliance check and has to be taken off the flight in a wheelchair?

As far as being a nervous flier, I am not afraid to fly and have rarely ever been nervous in flight. Turbulence does not scare me, but it’s what can happen to those who are not seated with their belts fastened during turbulence that I find frightening. I’ve heard horror stories from flight attendants that include all sorts of broken bones and back surgeries, but not one of those stories involved a seat belt. Ninety-nine percent of the time the Captain will give the flight attendants a warning so we have a chance to put things away and take our seats. But turbulence does happen even without warning, which is why it’s so important for passengers to remain in their seats with their seat belts fastened at all times- even when the seat belt sign is not on.

Like I said, I’ve only experienced really bad turbulence three times, and the first time happened on a training flight for Sunjet International Airlines, a low cost carrier I worked for years ago. I still consider that flight the most frightening flight I’ve ever worked in terms of turbulence and scared passengers. We were working a Super80. Except for the side wall lights that had been flickering on and off throughout the flight, it was dark in the cabin. The Captain had told us to take our seats, so we did, and there we sat for quite a long time. Nothing happened. The ride was smooth. Just when I wondered why we were sitting, we suddenly began to violently rock side to side and those flickering lights only made the situation worse. Passengers began to scream, a few prayed, and one even lit up!

“Put that cigarette out!” I yelled from my jumpseat

“This could be my last flight!” The passenger screamed back.

While it was an eerie flight with the flickering lights and the bumpy ride, the turbulence didn’t scare me half as much as the hysterical passengers.

A few months ago on a flight from New York to Los Angeles the flight attendants were told to prepare for landing a little early due to turbulence in the area. I’d been flying the same route for a few days in a row, so I thought I knew what to expect, which is why I had already done my compliance checks, taken my seat, and had my belt strapped across my lap, but nothing prepared me for what happened next!

As soon as the Captain asked the flight attendants to take their seats, the flight attendant in the galley attempted to lock up the inserts of sodas (so they wouldn’t fly out and hit us in the head), but because she took those three extra seconds to secure the galley, she did not make it back to her seat in time. Onto the floor she crashed. When she tried to stand up, holding onto the walls for support, she fell back down. Again she stood, but ended up landing in my lap. I held onto her tightly as we bounced up and down, my fingernails digging into her skin. If not for my tight grip, she would have hit her head on the ceiling. After it was over, I had a difficult time releasing my fingers from her waist. Of course the turbulence was scarey, but it was the flight attendant who fell on the floor and then ended up in my lap that could have been seriously injured that worried me the most.

On my last flight from Dallas to New York , Colleen, my coworker, and I had just pulled the beverage cart to the front of the aircraft. The ride was smooth, so the seat belt sign was off. I had just served a passenger a vodka tonic and had collected $6, when we experienced our first hard jolt. Clear air turbulence, the captain later told us. I grabbed onto the seats and looked at Colleen who was already looking at me, eyes wide. We didn’t say one word to each other as we quickly rolled the cart to the back of the aircraft. Passengers actually tried to stop us for drinks.

“Flight attendants take your seats!” boomed the Captain’s voice over the PA system. We were only halfway to our jumpseats. I didn’t think we were going to make it.

“Should we angle the cart?” asked Colleen, as we continued moving backwards down the aisle at a fast pace.

“I don’t know!” I said, not about to stop for a second. Somehow we kept on moving, holding onto the seats and overhead bins for support, until we were almost at our seats.

Because I was on the far end of the beverage cart and my jumpseat was behind the last row of coach seats, I knew I wasn’t going to make it, so I sat down in the first open passenger seat I could find and buckled up. Thank goodness the flight wasn’t full. The passenger seated at the window looked green, so I handed him the barf bag located in the seatback pocket in front of me. Colleen took a few more steps, angled the cart and locked the break, before strapping into the jumseat located in the galley. I threw her a blanket and she tossed it over the pots full of hot coffee and tea. For ten minutes we rode it out.

At some point a passenger seated in the middle of the cabin got up and ran to the back, stopping at the cart blocking the aisle. “Sir, you need to be in your seat right now!” Colleen barked.

Without saying a word, he ran back to his seat. I figured he was sick and wanted to use the bathroom. What else could it be? A few minutes later, after the worst of the turbulence was over, he got up again, even though Colleen and I were still strapped into our seats.

“The seat belt sign is still on!” I said as he passed by. Passengers seated nearby just shook their heads.

Before Colleen could tell him to go back to his seat again, he said, “Ummm…are you still selling snacks?”

Now this is what scares me, Leesa, passengers asking for snacks when the captain has ordered the flight attendants to take their seats, not turbulence. Because one big jolt and this guy who wants to purchase a cookie is now on the floor and I’ve got to take care of him. But not until I take care of myself, first.

Hope that helps, Leesa. Good luck at flight attendant training! Make sure to write back and let me know how it’s going.

Heather Poole

To read more about turbulence, check out Kent Wien’s Plane Answers post, when are pilot’s afraid of turbulence.

Photos courtesy of (wings), (flight attendant) Cartel82 – flickr

Plane Answers: Minimum fuel requirements and sudden drops inflight

by Kent Wien on

Welcome to Gadling’s feature, Plane Answers, where our resident airline pilot, Kent Wien, answers your questions about everything from takeoff to touchdown and beyond. Have a question of your own? Ask away!

Frank asks:

Kent,

A couple of questions for you:

  • How much reserve fuel does your plane normally carry? For how many minutes of flight or miles?
  • Who decides how much extra fuel to carry, the captain, FO, company or else?
  • Do you have a way to check how much fuel the plane is consuming? My Altima has a nice gauge that lets me know that, I was wondering what a multi-million dollar aircraft might have?

Thanks Frank.

There’s been some attention in the press lately about some airlines cutting back on the extra fuel carried because of the extra expense in adding unnecessary weight to the airplane.

The FAA requires that domestic airlines carry enough fuel to continue to an alternate airport plus an additional 45 minutes after that. The alternate airport has to have good weather in the forecast.

Our flights have been averaging 70 minutes of additional fuel which works out to almost 500 miles. I can personally think of just a few times when we have been in a holding pattern and needed to divert because we were getting close to our minimum FAA fuel (45 minutes plus enough to get to our alternate airport). In two of those cases, we were allowed to land at our destination. At no time were we sweating the amount of fuel on board.

Before each flight, the captain reviews the fuel requirements, the fuel computed by the dispatcher and the weather at our destination and alternate airports. If he feels we need more, he’ll pick up the phone and ask for an extra one or two thousand pounds from the dispatcher. The fuel decision is up to the dispatcher and the captain, but I’ve never heard of a captain being refused an extra fuel request.

During the flight, we have a fuel log print-out that comes up via ACARS and looks like this:

This fuel plan shows the time and the amount of fuel we are computed to have at each waypoint. It takes into account the forecasted winds, the altitude we’ll be flying at and the weight of our aircraft.

We write down the time and actual fuel as we cross each waypoint. Typically we’ll be up or down a few hundred pounds and a couple of minutes. If there’s a significant difference, we’ll look into the cause and consider diverting if we feel it could be necessary. The company also tracks our fuel burn via automatic updates which are sent from the airplane to ground VHF radio stations and then forwarded to the dispatcher.

As for any fancy indications in the cockpit, we do have a gauge that shows the fuel flow in thousands of pounds for each engine. On a 757, they read around 4,000 lbs an hour for each engine at cruise.

Cassandra asks:

Here’s another question for you (again, hyped by the media!). Why is it they love to report when going through turbulence that the plane dropped 500 feet or 1,000 feet? How do they get this information anyway and come up with these numbers?

Is this even possible?

There is a propensity for passengers and the media to describe a rough flight in terms of how far the aircraft “dropped.” But as you suspected, planes don’t just drop. I’ve used the analogy in the past that it’s like driving in your car and suddenly finding yourself on an interstate two miles away.

The media and a few movies have reinforced this idea that airplanes can hit ‘air pockets’ and drop hundreds or thousands of feet.

As I mentioned in a previous Plane Answers post about turbulence, even during some of the roughest air, we don’t gain or lose altitude generally.

There is one exception, however. If an airliner were to get far too slow, the resulting recovery back to a safe airspeed would require an immediate descent.

And on a similar topic, Kat wonders:

Sometimes when we are cruising in the air, there are moments when its feels like we have dropped a little bit and you get that roller coaster feeling and my stomach moves into my throat a little bit. Is that just the pilot maintaining our altitude? Is it supposed to happen? It’s scary sometimes because it can be a lot or very small–and yes I am one those people who are afraid of flying.

As we get to the higher altitudes, the flight controls are a bit more sensitive. So if a pilot is flying without the autopilot, the movements can be exaggerated, especially for passengers riding in the back. The autopilot can occasionally have some minor oscillations when it’s trying to level off or maintain altitude.

Imagine how smooth a road would have to be to drive a car at 500 to 600 miles per hour. Even the slightest change in the pitch of an aircraft will tend to make your stomach queasy.

Occasionally we’ll also get some oscillations when we approach a turbulent area. As the speed of the airplane increases or decreases when approaching changing weather, the autopilot adjusts to maintain altitude. This causes some very short climbs or descents of just a few feet that you’ll feel in your stomach.

As I’m sure you know, these movements aren’t dangerous for the airplane, but they can certainly be annoying. It’s just another reason everyone should keep their seat belts fastened while seated.


Do you have a question about something related to the pointy end of an airplane? Ask Kent and maybe he’ll use it for next Monday’s Plane Answers.

Check out his other blog, Cockpit Chronicles to travel along with him at work.