Eight weeks remain in 2013-including the busy holiday travel season-but apparently Airfarewatchdog has seen enough. Last week it announced its picks for the best, and worst, U.S. airlines of the year. The top three were Frontier, Virgin America and JetBlue with United ranking last.
For criteria, Airfarewatchdog looked at canceled flights, on-time arrivals, mishandled bags, denied boardings and customer satisfaction. Interestingly, top overall airline Frontier didn’t rank at the top of any individual category.The entire overall results:
- Virgin America
- US Airways
United Airlines has received a hefty penalty for keeping passengers waiting on airplanes for hours on end while their flights were delayed. The Department of Transportation fined the carrier $1.1 million-the biggest fine of its kind so far-for tarmac delays that happened at Chicago’s O’Hare Airport last year.
Rules that were put in place in 2010 state that airlines will be penalized if they keep passengers waiting around on the tarmac for more than three hours. In United’s case, all the rule breaking happened on one particularly stormy day when 13 separate United flights were delayed because of thunder and lighting. According to the rules, United was meant to give passengers the chance to get off the plane as it was obvious flights would be held up. But the carrier didn’t. And to top it off, bathrooms on the some of the delayed planes weren’t working, leaving passengers in the lurch.The Department of Transportation says United didn’t do a very good job handling the situation and didn’t reach out to other airport personnel for help. The Department of Transportation also slammed the airline for not having a good plan in place to deal with weather-related problems in general. Some of the money from the fine will go to passengers affected by the delays, while another portion will go towards creating a tracking system at O’Hare so United can better monitor its planes.
Some of the nation’s top singers and musicians are losing out on royalties because airlines are playing their songs without coughing up adequate payment-that’s what Sony Music is claiming in its lawsuit against United Airlines. The record label says the carrier has been playing music by Michael Jackson, Carrie Underwood, Britney Spears and Justin Timberlake, among others, in breach of copyright.
While it’s standard practice for airlines to make music available to passengers through the inflight entertainment system, Sony is complaining that United is breaching copyright by duplicating sound recordings and music videos and then uploading these illegal copies to servers on its planes.But it’s not just newer music that’s causing a stir. Sony says it isn’t happy that airlines are playing older music by artists like Jimi Hendrix and Aretha Franklin. Copyright laws surrounding music created before the 1970s are a bit hazy, but the record label is going after the airline for that too. Sony wants to stop all the music and is seeking damages from United.
It was an airline mistake and the number of tickets sold is unknown, but a glitch on the United Airlines booking site offered some really good deals yesterday. Only the automatic airport fees and other surcharges added to flights by airports around the country were included, not the price of the flight. The flash sale-like offerings were caused due to an error loading fares into the United computer system.
This is not the first time this has happened. A similar mistake happened in May 2002 when a fare sale accidentally appeared as a $5 round-trip ticket for about 45 minutes. In 2008, United accidentally stopped charging a fuel surcharge that was as much as $130. In that case, the airline honored the price of tickets sold without the surcharge.
But what about those unbelievably low fares? Will United honor the obviously incorrect pricing?
“As always, we will do what is appropriate,” United Continental Holdings Inc. spokeswoman Megan McCarthy told the Huffiington Post.
Starting today, passengers flying United Airlines will see the flight crew decked out in new threads. According to a press release, tens of thousands of worldwide employees – including flight attendants, customer service agents, technical operations and ramp workers – will begin wearing new, sophisticated uniforms with accents of blue, gold, silver and gray.
Although news outlets like Jaunted have questioned United’s choice to go against trend and not enlist a high-profile designer to create the uniforms, such as Banana Republic who recently outfitted Virgin America’s crew, United says the company relied on feedback from their employees to create the stylish yet functional clothing. Pilots will be the last to switch over to the new getup when they begin wearing new, midnight blue uniforms later this year. Once everyone has made the switch, the company’s attire will – for the first time ever – have a cohesive feel across all operations.