United Airlines snags first place in 2009 on-time performance

by Scott Carmichael on

Yesterday, United Airlines announced that they had climbed to the first place for on-time performance among the five largest global carriers in the country. This means United performed better than Delta (including Northwest), American Continental and US Airways.

On-time performance means the plane arrived at its destination within 14 minutes of its scheduled arrival time. Their 2009 performance was 10% better than the previous year, and preliminary numbers show that the airline will continue the trend in 2010.

One of the driving forces behind the huge increase in performance is a cash bonus for employees – for each month the airline took first spot, employees receive $65. For the entire year, United paid out $32 million, with each employee earning an extra $825.

Since delays are probably the number one complaint from most passengers, I’m very happy that the airline is putting so much effort into becoming better at being on time. And I do have to admit that the past couple of flights I took on United did indeed depart and arrive on time, something not always true in the past.

Fingers crossed that other airlines pick up the pace, and do what they can to beat United – more on-time flights will eventually benefit us all.

Turn your phone off when told to – or risk being kicked off your flight

by Scott Carmichael on

Anyone that has flown knows that the cabin crew will make a big deal about having all passengers turn electronic devices off as soon as the cabin doors are closed. Of course, there are always a couple of people that need a little extra reminding. Then there are of course those passengers that need to make a call that is apparently so important, they’ll ignore all requests to turn their phone off.

A 20 year old man from Colorado fits that profile – and his phone call was so important, that it triggered a fight when he refused to turn his phone off. By the time the fight broke out, the plane had taken off from Charles De Gaulle airport, and four American security agents got involved.

With a disruptive passenger on board, the pilot took no risks, turned the plane around and landed back at the airport where the man was handed over to French police officers.

To make matters worse for this idiot passenger, United Airlines refused to fly him back home, and canceled his ticket. The flight ended up being delayed by almost two hours, causing a considerable inconvenience to everyone on board.
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Another new day, another drunk passenger tries to open the aircraft door mid-flight

by Scott Carmichael on

Rarely does a week go by without a flight being diverted because someone became “unruly”.

These incidents are often pretty innocent, involving a drunk passenger trying to harass fellow passengers. But every now and then the really insane (or drunk) take things to the next level, often with violence or by attempting to damage the plane.

Last night, United Airlines flight 223 from Washington to Las Vegas had to divert to Denver to drop off a passenger who had attempted to open the cabin door mid-flight.

Thankfully this is almost impossible to do because of door seals and the pressure difference, but that doesn’t change the fact that in his mind, he was ready to kill himself and many others on board the plane.

I’ve said it before, and I’ll say it again – insane and drunk passengers are a far greater danger than terrorists. See, you can use technology and profiling to spot a terrorist, but the seriously deranged are almost impossible to detect.

As usual, the culprit in this case was alcohol. He had been drinking before and during the flight, which once again shows how dangerous in-flight booze can be, and how important it is for cabin crew to stop serving intoxicated passengers.

The 129 passengers (minus one) continued on to Las Vegas arriving about two hours late.

US Airways the latest to increase extra bag fee

by Tom Johansmeyer on

US Airways has joined the ranks of airlines increasing their fees for extra baggage. The low cost carrier is raising its extra baggage fees by $5 each way, which is comparable to the increases levied by Delta, Continental and United. With the new charge, US Airways will be charging $25 for the first bag checked, with a second bag costing you $35 each way. The new fee takes effect on February 1, 2010. If you pay in advance, you can pick up a $2 discount on the first bag and a $3 on the second bag. American Airlines is still charging $20 each way for the first checked bag and $30 for the second one. On JetBlue, the first checked bag is free, and Southwest will let you check two bags sans charge.

The increased fees aren’t terribly surprising. The travel market slump is likely to continue through much of 2010, especially with the job market unlikely to improve until the middle of the year. And, airlines have become accustomed to all the extra cash they pick up from these fees. Since you’re a captive audience, they know you’re likely to pay … what other choice do you have?

So, get ready to cram everything you have into the overhead compartment. You’ll draw the ire of everyone else on the plane, but you’ll have the satisfaction of a few Andy Jacksons sitting in your pocket.

United Airlines pilot pleads guilty to intoxication

by Scott Carmichael on

Back in November, Tom wrote about a United Airlines pilot who was pulled from his flight minutes before take-off when his fellow crew members suspected he was drunk.

The pilot, Erwin Washington was scheduled to fly from London Heathrow to Chicago when the authorities asked him to take a breathalyzer test. He recorded 31mg/100, which is more than three times over the legal limit.

Because no replacement pilot was available, all 124 passengers had to be rebooked on other flights.

In a London court, Mr. Washington pleaded guilty to the incident, and will be sentenced next month. In similar cases, pilots are usually handed a fine or suspended sentence.

United Airlines has removed the pilot from service pending the investigation, but the guilty plea may spell the end of his career.