AirTran will Sell Upgrades after Take-Off

Low-cost carrier AirTran has found a novel approach to the whole a la carte pricing scheme that some airlines seem to be intent on imposing on passengers. No, they won’t be charging you extra for using the lavatory or being fat. The airline recently announced plans to sell upgrades after boarding. Passengers who are seduced by business class during the boarding march to economy can purchase an upgrade from a flight attendant with a credit card. It will not be that expensive, either: $49 to $99 for a one-way upgrade to business class from the economy trenches.

All this depends on if there are any upgrades remaining after boarding. Passengers who like the idea of seats that are 4 inches wider and a half-foot of extra leg room should upgrade early to ensure that there are still seats available. The Atlanta Journal-Constitution summarizes the new strategy: “AirTran will continue to sell upgrades at the time of booking, at check-in, at the ticket counter or at the gate, and continue to give complimentary upgrades to elite travelers. Flight attendants will make announcements on board if any upgrades remain and are for sale.”

[Via Today in the Sky]

Upgraded to cockpit. That’s a new one.

What are the odds of being upgraded to cockpit, if a flight is overbooked? Not great, but I will keep hoping.

I read with envy the NY Times column of Greg Cohen, a corporate frequent flier, who got “upgraded” from business class to the cockpit jumpseat on a flight from Stockholm to Prague with Czech Air because it was overbooked.

He doesn’t mention when this occurred but something tells me it was a long, long time ago, before cockpits were supposed to be as secure as bank safe deposit rooms. It just couldn’t happen nowadays, could it?

I fly Czech Air all the time and this never happens to me. I even fly business class with Czech Air because their frequent flier program, OK Plus, allows for easy upgrades. But cockpit? Nobody has ever asked me to sit next to the pilot. How cool would that be? I would gladly skip the warm nuts and sparkling wine of business class for the view out of a cockpit.

How do I upgrade my airline ticket with miles?

We had a question from a reader here at Gadling about upgrading a purchased ticket with miles into first class. Reader Ashley writes:

My husband and I are blessed (cursed) enough to live in an area almost completely served by Northwest Airlines, and are trying to get a grasp on the requirements to upgrade an upcoming Europe trip to first class. We have enough miles to cover even the highest “cost” for upgrades according to the website (60,000), but are confused by the stipulations placed upon the “class” of ticket. It appears that, by selecting the box that allows you to upgrade, ticket prices more than TRIPLE!

Is this really the only way to upgrade? Is this one of those ploys that experienced travellers can find their way around?

Unfortunately, Ashley, you’ve pretty much hit the nail on the head. But let’s back up real quick.

On most carriers, it’s possible to buy an economy class ticket with cash or miles then upgrade that ticket at a later date into business or first class. It can be an economical way to fly in first without having to pay the often-ridiculous prices for a full fare.

The trick is, however, that airlines require you to be booked into a certain fare class in order to upgrade your fare — that is, you can’t upgrade the 170$ budget ticket to London that you bought in the super discounted fare class. Airlines do this on purpose to make it difficult for you to spend your miles; after all, miles you don’t spend are dollars in their coffers.

In your case, Ashley, you need to book a Y or B fare class in order to upgrade your ticket with miles, the former of which is “full” while the latter is “slightly discounted” economy. And I’ll bet those prices are significantly more than a regular “deeply discounted” economy ticket.

One long shot that you can use to get around this is by tracking down a System Wide Upgrade. Super-elite members are given vouchers that allow them to upgrade any ticket to first class. If you can find one of those members and make him or her a deal, they might give away their voucher. But you have to fly at least 120,000 miles per year to get these vouchers so they may be sparse.

In that light, I’d recommend you use your 60k miles to buy one economy ticket for the pair of you and pay out of pocket for the other. If you’re proactive, you can book a bulkhead or exit row on an A330 giving you unlimited legroom and in-seat entertainment. Then, use the money you saved to get a nice hotel room in Europe when you get there where you can sleep away your jetlag and any recollection of your flight in coach.

Band on the Run: No Silver Spoon, Just Stainless Steel Please!

Ember Swift, Canadian musician and touring performer, will be keeping us up-to-date on what it’s like to tour a band throughout North America. Having just arrived back from Beijing where she spent three months (check out her “Canadian in Beijing” series), she offers a musician’s perspective on road life. Enjoy!

My roommate Elaine is awesome. She’s from Calgary, AB and a friend of my sister’s who also came to this wedding on her own. She and I are sharing a room because these rooms are unbelievably overpriced, as is the way with most resorts. We also know each other from the number of times that my band and I have passed through Calgary on tour across Western Canada (and she’s been a great support of my music for several years) so, at least we had a bit of background before we had to share this space for several days.

Elaine has these big blue eyes the colour of the ocean and a bright wide smile. She is one of those people who has no problem being blunt and direct – telling it like it is – and she has been amazing to spend time with here. She makes me laugh regularly. I had forgotten how funny she is and the extra flash of entertainment has made the world of difference to me here.

Having a bit of company (who I’m not related to) hasn’t hurt either.

This morning, I called up room service to request a spoon. I had been grocery shopping yesterday to offset the price of food (and absence of vegan options) and so I wanted to eat my cereal here in my room, just quietly bringing in the day with the ocean (and Elaine) as my witness. Lo and behold, there was no cutlery in the room and so I called room service and requested they bring me up a spoon to use.

The guy arrived a few minutes later with a paper napkin wrapped around four plastic spoons.

I took the spoons without a comment and the guy left, but Elaine took one look at the spoons when I had unwrapped them and said “Oh no. That’s insulting. What are we in prison here? They can’t bring us up real spoons!?” She got on the phone to room service and said, quite plainly, “Excuse me, I’m paying good money for this room and you could only bring me a disposable spoon? I’ll be needing a metal one. Thank you.” Two minutes later there was another knock on the door and four metal spoons arrived (we didn’t need four of them, but that’s okay) and they were wrapped in a cloth napkin this time.

Go Elaine!

I mean, we weren’t asking for a silver spoon, just one made out of stainless steel.

So, I ate my cereal with a bit of class – which, in my case, is “working class” and that’s just fine with me.

Another example of how I simply don’t fit in here is that yesterday, after my run, my running pants were wet because I had put them back on after my impromptu jump in the ocean in my underwear. When I got back to the room, I hung up my wet things on the railing and went about my day. When I returned to the room several hours later, the light on my phone was flashing indicating that I had a message.

The message was from the front desk. It said, “Excuse me Ms.Swift, can you please remove the clothing from the railing of your room. It’s a safety hazard.”

Really? What kind of safety is it threatening? There’s an awning under the balconies that covers the dining area, so the potential of falling clothing harming someone is absent. Besides, I actually tied them onto the railing in case the wind picked them up.

Perhaps it’s threatening the safety of having a set of balconies look pristine to all of the beach walkers and ensuring regular bookings at these resort rooms? Or, the safety of having each balcony look alike and unmarred by running gear, thus offsetting the consistent (read: conformist) “look” of the resort? Hhmm, other than those safety issues, I could think of no others.

I laughed out loud when I got the message. I went to check on the clothes that weren’t quite dry and so I left them up for another half hour before bringing them down.

Safety hazard, my ass.

The final and biggest insult here at this hotel was at the moment I checked in. The woman at the front desk told me that they no longer had any rooms available with two double beds and would we mind sharing a king-size bed or else having them roll in a cot for one of us to use? I was shocked. These rooms are listed between $350 and $1250 each and even though we got them through a wholesaler at $240 each, they’re still WAY overpriced in my opinion. We’re splitting it and even then, I don’t generally spend $120 on myself for a place to sleep!

My response to the front desk clerk was a calm and straightforward, “Uhm, no, not at this price! How about you just give us two separate rooms for no extra charge. I’m sure that’s possible.” She looked at me shocked and stammered, “Oh, no, we can’t do that, ma’am. Let me get my manager.”

The manager arrived and I smiled at her and introduced myself. I told her the situation, paused, leaned on the counter and put my head in my hand. I said, “I’ve got all the time in the world, so I’m sure you can figure this out. I’ll just hang out here until one becomes available.” The manager shook my hand, smiled back at me with clear eyes and then bent her heard and pushed some keys in the computer without a word. She then whispered something to her employee, turned and left.

Moments later I had my keys to this ocean front room that is listed at $1250 (robbery prices!) and definitely has two double beds in it. They obviously did have some available, just not in my original price range. Oh, the bureaucracy.

Did I just get a free upgrade? No complaints, of course.

When I told Elaine that story, she laughed with her whole body. It was at that point that I knew we’d have a great time together.

Eating off real metal spoons and staring at the ocean through the clothesline that doubles as our balcony railing.

In Maui, Hawaii.

To Upgrade or to Break-up

I recently witnessed such an interesting airport dilemma that I could add a travel-related chapter to the bestselling self-help book “Men Are From Mars, Women Are From Venus.”

Two of my friends-a couple-were flying from a vacation in the U.S. back to Europe together. He was a frequent flyer gold card holder and got upgraded to business class for free. They don’t always upgrade, especially on trans-Atlantic flights, so he jumped at the opportunity. She is not a frequent flyer and did not get upgraded. She was mad at him for taking the upgrade and leaving her behind in economy class. He felt slightly guilty, but not guilty enough to sit in coach and completely give up the seat, or to shell out an additional $650 to get her upgraded as well. He offered that she sit in business class instead of him, but she refused.

Her argument was that he didn’t even consult with her and just announced it to her. She never said it bothered her, and just stopped talking to him.

He viewed her reaction as ungrateful. After all, he paid for the whole vacation, including her ticket. Now she wanted a paid upgrade too? Didn’t she want him to be comfortable and use those quickly-disappearing frequent-traveler perks? Plus, when he offered he would switch seats with her, she was not interested.

Any Dr. Phils out there who have an answer to this? Should you give up an upgrade for your girlfriend/boyfriend/spouse so you can suffer with them in economy class?