Toilet overheats and causes an emergency landing

by Jamie Rhein on

You may remember Heather’s post about smelling something weird on a flight when she was popping open a can of cranberry juice. She took off her shoes to see if heat was coming from the floor. In the case of this particular flight, nothing was amiss. The smell eventually went away.

In the case of one of yesterday’s Virgin Atlantic flights, there was heat coming up through the floor. An overheated toilet pump was the culprit. I wonder if there was heat coming through the toilet as well? That would give a passenger a start, wouldn’t you think? Puts another meaning into hotseat.

According to msnbc.com, the 331 passengers on the flight, hoping to make it to London from Miami without mishap, ended up in hotel rooms in Wilmington, North Carolina this morning because the crew thought there might be a fire in the cargo hold.

I’ve been on two flights when an engine went caput–but never a toilet pump. I wonder if that’s what makes the toilets go whoosh! when you flush. I hope the Virgin Atlantic passengers in Wilmington have managed to make the best of it and will be rested up by the time they make it to London.

I’m also wondering if any passengers noticed if the flight attendants had taken their shoes off and were walking slowly down the aisles before the announcement that the flight was being diverted. [photo by Cubbie_n_Vegas]

British Airways and Virgin Atlantic Cut Fuel Surcharges

by Josh Lew on

With prices at the pump down so much over the past few weeks, people are starting to wonder why the savings have not been passed on to airline passengers. Well, British Airways finally responded to the halving of crude prices by dropping their fuel surcharge £10 to £68 on domestic flights and £109 to £96 on overseas routes. Virgin Atlantic will also institute similar price cuts. The cuts come on the heels of a price fixing controversy involving BA and VA execs. The two airlines were fined over £120 million after admitting to fixing prices on fuel surcharges.

Gadling’s favorite airline CEO (because he’s always saying something outrageous), Michael O’Leary, tried to irk BA last week by criticizing them for not dropping their fuel surcharge after they dropped a similar charge for freight. “BA is using these high and unjustified fuel surcharges as a scam to rip off its passengers.” Surely, O’Leary’s comments didn’t cause BA to drop the surcharges, but with the price fixing scandal still in the rear-view mirror, England’s big two had to do something to get back on the good side of their customers.

[Via Sky News]

007 Flies Virgin

by Josh Lew on

Product placement has long been a part of the James Bond franchise. The trend will continue with the soon to be released Quantum of Solace, Daniel Craig’s second outing as 007. It is not only Smirnoff and BMW getting in on the shameless promotion this time. Bond will be flying on Virgin Atlantic between the US and UK – in the Upper Class Cabin, of course.

According to the Virgin Atlantic web site, filming took place on board one of their aircraft in January in England. The airline seems to be intent on milking its cameo for all it’s worth. They are even serving a Bond-inspired cocktail in their US and UK clubhouses. No, you won’t hear any orders for shaken-not-stirred martinis. The new drink is called a Vesper. It consists of Bombay Sapphire, Grey Goose and Lillet Blanc. (At least Bond finally realized that Smirnoff is rotgut).

I’m not sure if getting their brand on Bond will bring customers to the airline. I mean, is there really anyone out there who would fly Virgin simply because a fiction character, however dashing and cool, does? Quantum of Solace hits screens on November 14th.

Related

British Airways Will Repay Customers After Fraud Ruling

by Josh Lew on

If you flew British Airways between the U.S. and England from August 11, 2004 to March 23, 2006, you may be in luck. BA was caught charging passengers a fuel surcharge that went beyond the actual cost of the gas. The scandal also involved Virgin Atlantic, so travelers who flew with that airline during the above dates are eligible to get in on the action.

Don’t start getting excited or jumping up and down like you’ve won the lottery. The maximum refund per person will be around $20. Still, that’s four beers or five lattes or a fairly decent haircut (in some cities).

Those who are eligible for a refund can apply online with their ticket info, passport number, or frequent flier card. Those who didn’t fly BA or Virgin can still feel good because, for once, big airlines got caught with their hands in passengers’ pockets.

With most airlines going out of their way to cut costs and nickel and dime passengers with added fees, it might not be the last time something like this happens.

Several BA and Virgin execs involved in the surcharge scandal will be doing some hard time after being charged with fraud.

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Virgin Atlantic’s “big” announcement

by Jeremy Kressmann on

As Grant mentioned last week, Virgin Atlantic has been up to something. When they started sending all kinds of cryptic emails to their frequent fliers last week, our minds started to run wild. What could it be? In flight jacuzzis for upper class fliers?! New solid gold airplanes?! Personal in-seat LASERS?!

Last night, Gadling headed over to the Frank Gehry-designed IAC Building in Manhattan to find out. After all the suspense, it turns it was for the launch of a new Virgin credit card. Meh. If you’re looking to throw down enough money to wrack up one million miles you can redeem them for a trip on Virgin’s new space flights, Virgin Galactic. Think you can spend enough? Yeah, me neither.

While the announcement wasn’t as momentous as we had hoped, Virgin did manage to throw down a pretty swanky launch party, complete with free massages courtesy of Virgin’s spa partner Cowshed. You wouldn’t have to twist my arm to fly Virgin, the service is awesome. But only if somebody else was paying for my ticket – they are downright expensive. Hey Virgin, how about a ticket giveaway so we can let Gadling readers try for themselves?