DoT gives airlines $175,000 reminder ahead of Thanksgiving

by Tom Johansmeyer on

Three airlines just scored a first with the U.S. government: they were fined for leaving passengers in the lurch. Continental Airlines, ExpressJet (a Continental affiliate) and Mesaba (part of Delta) racked up a total punishment of $175,000 when their combined efforts left fliers on a plane in Minnesota for six hours.

Continental and ExpressJet were slapped with a fine of $100,000, while Mesaba was nailed for $75,000, according to the Department of Transportation.

With the busiest travel day of the year right around the corner, the timing couldn’t have been better. Airlines that let their guards down could face stiff fines. And, let’s face it: these airlines can’t afford peanuts, let alone five- and six-figure fines.

On August 8, 2009, 47 passengers were stuck on a Continental Express plane, which was diverted to Rochester, Minnesota (the original plan was Houston to Minneapolis), where they were forced to spend the night. ExpressJet operated the flight, while Mesaba, the only airline working the airport, refused to let passengers leave the plane.

Only approved electronic devices allowed in the cockpit?

by Tom Johansmeyer on

Maybe the flight attendants should start talking to the cockpit, too. When a plane overshot Minneapolis last month because the crew was playing around with personal laptops, national attention turned to what actually goes on in the front of the plane. Congress is kicking around the idea of a new bill that would kick personal electronic devices from the cockpit.

Unsurprisingly, the pilots and airlines aren’t crazy about the idea. They say that the measure would impede progress by making innovation less accessible. Scott Schleiffer, a cargo pilot who’s also thrown some brain time at safety issues for the Air Line Pilots Association, told USA Today, “We would like to have access to tools, and as tools evolve, we would like to have better tools.”

FAA chief Randy Babbit agrees, saying, “We need to be very careful,” in regards to the prohibition of personal devices in the cockpit.

Airlines are starting to bring new technology into the cockpit, with laptops and other devices used to improved weather and safety information. The devices aren’t all that different from what distracted the Northwest pilots who missed Minneapolis. JetBlue has issued laptops to pilots, which are used to push through calculations during takeoff and landing. But, the airline doesn’t allow personal use of them.

So far, two bills have been introduced in the Senate. They would exempt devices used to operate the plane or help with safety issues, but pilots don’t believe that this is enough.

Neither side of the argument addresses the core problem: keeping pilots focused on the job. In theory, extraordinary measures shouldn’t be necessary. Professionals, by definition, should not need that kind of intense oversight. It’s already against the against the law for pilots not to pay attention to their responsibilities, and that’s probably enough regulation. Instead, the solution needs to come to the airlines — organizational measures are needed to ensure that professionals remain professional. Executed properly, the good ones shouldn’t even notice a different.

Irony: NWA pilots land late because of scheduling discussion

by Tom Johansmeyer on

The investigation into the overshooting Northwest Airlines flight continues. The National Transportation Safety Board has found that the pilots were distracted by conversations and the use of personal laptops when flying 150 miles past Minneapolis. One of the topics being bandied about was scheduling, though I suspect it didn’t involve the impact of a late arrival because of a missed airport.

According to the NTSB, “The pilots said there was a concentrated period of discussion where they did not monitor the airplane or calls from (air traffic controllers) even though both stated they heard conversation on the radio.” In the report generated by its investigation, the NTSB continued, “Both said they lost track of time.” Meanwhile air traffic controllers and airline dispatchers were trying to contact Flight 188 for more than an hour. Neither pilot realized something was amiss until they were asked about it by a flight attendant.

Delta was pretty quick to announce that the pilots were involved in activities not related to flying and that they could be fired for it. For now, the fliers are suspended pending the results of the government’s investigation (and one by the airline itself).

NWA pilot: lots of misinformation, but can’t talk about it

by Tom Johansmeyer on

All eyes are on the Northwest Airlines crew that missed Minneapolis by 150 miles. Rumors abound, such as dozing and arguments in the cockpit. Richard Cole, a crewmember on Northwest Flight 188, wouldn’t talk, except to say that it wasn’t his fault: “But other than that, I cannot tell you anything that went on because we’re having hearings this weekend, we’re having hearings on Tuesday. All that information will come out then.”

The flight had 144 passengers and five crewmembers and left San Diego for Minneapolis. At one point in the trip, there were 78 minutes of radio silence, and when the air traffic controllers reconnected with the crew, it had overshot the airport by 150 miles. The police who met the plane said the pilots were “cooperative, apologetic and appreciative.”

OpenTable Diners’ Choice winners for American grub

by Tom Johansmeyer on

Once your barbeque is finished and you’ve cleaned up the long, you’ll probably want to leave the house for your next meal. You’ve done your share of cooking and coped with the mess. When you’re looking for a restaurant to make your life easier tomorrow, check out OpenTable‘s list of top shops for Best American Cuisine. The winners come from 2.5 million OpenTable user reviews of more than 9,000 restaurants. And, since these are quintessentially American restaurants, you’ll extend your celebration of independence by an extra day.

Since all this is so close to July 1, you can also use it as a way to stretch Canada Day a bit. The food really isn’t any different anyway, except for a few moose dishes, I suspect.

Caroline Potter, billed as OpenTable’s dining expert, calls this “a great time to be an aficionado of American cuisine. From a melting pot of culinary influences, today’s chefs have created a cuisine that is truly our nation’s own.”

So, ready a long list of restaurants that will blow your independence-oriented mind? Look for them after the jump.

I was surprised by how few states are represented. There are 53 restaurant winners on the list, but only from 22 states. I guess Montana, Idaho and oregon don’t have much to offer … though I doubt that’s true. There are some fantastic restaurants in New Hampshire, but none made the cut. So, take this list with a grain of salt. After all, nine of the winners are the Capital Grille.

New York and California, unsurprisingly, led the way, each occupying 11 percent of the results, though neither was able to top the Capital Grille’s 17 percent. Missouri, Colorado and Maryland followed with nearly 8 percent each.

The 2009 Winners of OpenTable’s Best American Cuisine Awards

• Abacus – Dallas, TX
• Aria – Atlanta, GA
• Blue Hill – New York, NY
• Blue Hill at Stone Barns – Pocantico Hills, NY
• Bluestem – Kansas City, MO
• Café Trio – Kansas City, MO
• Capital Grille, Atlanta – Atlanta, GA
• Capital Grille, Boston – Boston, MA
• Capital Grille, Chicago – Chicago, IL
• Capital Grille, Denver – Denver, CO
• Capital Grille, Kansas City – Kansas City, MO
• Capital Grille, Lombard – Lombard, IL
• Capital Grille, Minneapolis – Minneapolis, MN
• Capital Grille, Orlando – Orlando, FL
• Capital Grille, Tampa – Tampa, FL
• Charleston – Baltimore, MD
• Charleston Grill – Charleston, SC
• Cheevers Cafe – Oklahoma City, OK
• Chez Betty – Park City, UT
• Dal Rae – Pico Rivera, CA
• David Drake – Rahway, NJ
• Eddie Merlot’s, Fort Wayne – Fort Wayne, IN
• Eddie Merlot’s, Indianapolis – Indianapolis, IN
• ELEVEN – Pittsburgh, PA
• Eleven Madison Park – New York, NY
• Fearing’s – Dallas, TX
• Flagstaff House – Boulder, CO
• Gayle – Philadelphia, PA
• Gramercy Tavern – New York, NY
• Lahaina Grill – Maui, HI
• LJ’s and the Kat Lounge – Hagerstown, MD
• Lola, A Michael Symon Restaurant – Cleveland, OH
• MICHAEL MINA – San Francisco, CA
• Mulvaney’s B&L – Sacramento, CA
• Murray’s Restaurant & Cocktail Lounge – Minneapolis, MN
• Niche – St. Louis, MO
• Paseo Grill – Oklahoma, OK
• Per Se – New York, NY
• Providence – Los Angeles, CA
• Sweet Basil – Vail, CO
• The Dining Room at The Langham Pasadena – Pasadena, CA
• The French Laundry – Yountville, CA
• The Prime Rib, Baltimore – Baltimore, MD
• The Schoolhouse at Cannondale – Wilton, CT
• Tilth – Seattle, WA
• Tristan, Charleston – Charleston, SC
• Vie – Western Springs, IL
• Vintage Tavern – Suffolk, VA
• VOLT – Frederick, MD
• White Barn Inn – Kennebunk Beach, ME