TripAdvisor survey reveals WiFi is a traveler’s top amenity

TripAdvisor has released the results of its first-ever 360 degree survey, and the results are in – amenities are king, particularly when those amenities include WiFi and breakfast included with the room rate, but turndown service is of little import.

Of the travelers surveyed, 54% said they have canceled a lodging reservation because they found better amenities at a different property.

According to travelers, the five most important amenities are:
1. WiFi
2. Breakfast Included
3. Loyalty Points
4. Restaurant
5. Shuttle Service to Local Attractions/ Airport

The least important amenities are:
1. Turndown Service
2. Pets Allowed
3. Spa
4. Tours/Excursions/Activities
5. Room Service

Internet is king

Some fun stats:
· 88% of travelers expect Wi-Fi Internet access to be free of charge in all lodging types
· 41% of travelers have never paid for Wi-Fi Internet access.
· 65% said they have used free Wi-Fi Internet in an accommodation’s lobby or common areas to avoid paying for in-room access.
· 93% of accommodations report offering some form of free Wi-Fi Internet access to their guests.

More than 1,000 U.S. travelers and more than 600 U.S. hotel representatives were polled.

Kuala Lumpur mandates WiFi in all restaurants and bars

Thanks to a new law, visitors to Malaysia‘s capital city of Kuala Lumpur will be able to enjoy WiFi in all local restaurants and bars starting in April.

The New Straits Times reports that the law, passed yesterday, will make it mandatory for restaurants, cafes, pubs, bars, and clubs larger than 120 square meters in area to offer wireless Internet services free of charge, or for a reasonable fee. Kuala Lumpur’s city council intends to extend the requirement to public food courts, or hawker centers, later in the year.

While the law will certainly cement Kuala Lumpur’s reputation as one of the most connected cities in Southeast Asia, one has to wonder how the proliferation of WiFi will affect the dining experience, especially for travelers. It’d be a shame to be distracted from Malaysia’s mind-blowing cuisine by email and Facebook.

[Via The Next Web Asia; Flickr image via the trial]

How to access free WiFi in Rome

Anyone who has ever tried to access free WiFi in Rome probably won’t be surprised by a recent Business Insider headline proclaiming that Italians Don’t Care About the Internet.

According to a report released by ISTAT, Italy‘s official statistics bureau, only 54.5% of Italians have access to the Internet, and 26.7% of Italians think the Internet is “useless” and “uninteresting”.

It follows, then, that it’s damn near impossible for tourists to access the Internet in Italy’s capital city. Though cafes are ubiquitous, there are few with free WiFi, fewer with available electrical outlets, and only a handful with baristas that don’t give you dirty looks after thirty minutes of web surfing.

Thankfully, the city is taking steps toward a more connected capital with its Roma Wireless program, which offers free WiFi hotspots throughout Rome. There’s a catch, though: the free WiFi service is only available to individuals with a valid Italian cellular phone number. It’s well worth the effort to obtain an Italian SIM card if connectivity is important and your stay is longer than a few days.

The first step is to visit a local mobile provider. TIM, Italy’s largest, has offices throughout central Rome, including one on Via del Corso and one in Piazza dei Cinquecento near the Termini main train station. A new SIM card costs 10 euro, with 5 euro of included credit, and you’ll need your passport to register for a TIM account.

Once you have your new number, just visit a hotspot, plug your number into the registration page that pops up, wait for a confirmation text message, and get one hour of free WiFi per day. Any more, and you’ll have to face the wrath of the barista.

Delta gives the gift of free in-flight WiFi

This holiday season, Delta has partnered up with eBay and Gogo to offer travelers 30 minutes of free in-flight wireless Internet on all WiFi-enabled aircraft through January 2.

Connecting is super simple: just open your browser, enter your email address on the promotional page, click the “Give Me Free WiFi” button, and boom — enough free connectivity to check your email and reconfirm your hotel reservation.

While outside websites will shut off after the first half hour, web surfers can continue to shop on eBay.com and interact with delta.com throughout the course of the flight, a part of the promotion obviously geared toward last minute holiday shoppers.


Delta currently has more than 2,500 daily flights on WiFi-outfitted planes, and inflight wireless service generally costs around $12 for a 24-hour pass. Let’s hope next year they feel extra generous and grant us free connections all year ’round.

10 reasons to travel to Ljubljana


When I found cheap airfare from Istanbul to Ljubljana, I didn’t find many other travelers who’d been there or even say for sure which country it’s in. The tiny of country of Slovenia is slightly smaller than New Jersey and its capital city isn’t known for much other than being difficult to spell and pronounce (say “lyoob-lyAH-nah”). After spending a few days there last month, I quickly fell madly in love with the city, and recommend to everyone to add to their travel list.

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Here are some reasons to love Ljubljana:

1. It’s Prague without the tourists – Ljubljana has been called the next Prague for at least the last 10 years, but the comparison is still apt. Architect Jože Plečnik is known for his work at Prague Castle, but he was born in Ljubljana and is responsible for much of the architecture in the old downtown and the Triple Bridge that practically defines the city. While Prague is a lovely place to visit, it’s overrun in summer with backpackers and tourists. In Ljubljana, the only English I heard was spoken with a Slovenian accent, and there were no lines at any of the city’s attractions.

2. Affordable Europe – While not as cheap as say, Bulgaria, Ljubljana is a lot easier on the wallet than other European capital cities and cheaper than most of its neighbors. I stayed in a perfect room above the cafe Macek in an ideal location for 65 euro a night. A huge three-course dinner for one with drinks at Lunch cafe was 20 euro, and a liter of local wine in the supermarket is around 3-4 euro. I paid 6 euro for entrance into 4 art museums for the Biennial, and the same for all of the castle, including the excellent Slovene history museum, and the funicular ride there and back.3. Everyone speaks English – Sharing borders with Italy, Austria, Hungary and Croatia, Slovenia is multi-cultural and multi-lingual. Everyone I met in Ljubljana spoke at least a few foreign languages including English; one supermarket cashier I met spoke six languages! While a language barrier shouldn’t prevent you from enjoying a foreign country, it’s great when communication is seamless and you can get recommendations from nearly every local you meet.

4. A delicious melting pot – Slovenia’s location also means a tasty diversity of food; think Italian pastas and pizzas, Austrian meats, and Croatian fish. One waiter I spoke to bemoaned the fact that he could never get a decent meal in ITALY like he can in Slovenia. While I’d never doubt the wonders of Italian food, I did have several meals in Ljubljana so good I wanted to eat them all over again as soon as I finished. Standout spots include Lunch Cafe (aka Marley & Me) and it’s next-door neighbor Julija.

5. Great wine – Slovenia has a thriving wine culture, but most of their best stuff stays in the country. A glass of house wine at most cafes is sure to be tasty, and cost only a euro or two. Ljubljana has many wine bars and tasting rooms that are approachable, affordable, and unpretentious. Dvorni Wine Bar has an extensive list, and on a Tuesday afternoon, there were several other mothers with babies, businesspeople, and tourists having lunch. I’m already scheming when to book a stay in a vineyard cottage, with local wine on tap.

6. Al-fresco isn’t just for summer – During my visit in early November, temperatures were in the 50s but outdoor cafes along the river were still lined with people. Like here in Istanbul, most cafes put out heating lamps and blankets to keep diners warm, and like the Turks, Slovenians also enjoy their smoking, which may account for the increase in outdoor seating (smoking was banned indoors a few years ago). The city’s large and leafy Tivoli Park is beautiful year-round, with several good museums to duck into if you need refuge from the elements.

7. Boutique shopping – The biggest surprise of Ljubljana for me was how many lovely shops I found. From international chains like Mandarina Duck (fabulous luggage) and Camper (Spanish hipster shoes) to local boutiques like La Chocolate for, uh, chocolate and charming design shop Sisi, there was hardly a single shop I didn’t want to go into, and that was just around the Stari Trg, more shops are to be found around the river and out of the city center.

8. Easy airport – This may not be first on your list when choosing a destination, but it makes travel a lot easier. Arriving at Ljubljana’s airport, you’ll find little more than a snack bar and an ATM outside, but it’s simple to grab a local bus into town or a shared shuttle for a few euro more. Departing from Slovenia, security took only a few minutes to get through, wi-fi is free, and there’s a good selection of local goodies at Duty Free if you forgot to buy gifts. LJU has flights from much of western Europe, including EasyJet from Paris and London.

9. Access to other parts of country – While Ljubljana has plenty to do for a few days, the country is compact enough to make a change of scenery easy and fast. Skiers can hop a bus from the airport to Kranj in the Slovenian Alps, and postcard-pretty Lake Bled is under 2 hours from the capital. In the summer, it’s possible to avoid traffic going to the seaside and take a train to a spa resort or beach. There are also frequent international connections; there are 7 trains a day to Croatia’s capital Zagreb, and Venice is just over 3 hours by bus.

10. Help planning your visit – When I first began planning my trip, I sent a message to the Ljubljana tourism board, and got a quick response with a list of family-friendly hotels and apartments. Next I downloaded the always-excellent In Your Pocket guide, which not only has a free guide and app, it also has a very active Facebook community with up-to-the-minute event info, restaurant recommendations, deals, and more. On Twitter, you can get many questions answered by TakeMe2Slovenia and VisitLjubljana.