Skybus cancels flights, but there’s hope

On last night’s news there was a report on Skybus woes. Flights,18 in all, were canceled yesterday and the day before due to repair issues with two planes. That may not seem like many planes, but the way Skybus works is that the same planes are used for various flights on the same day–and evidently there aren’t spare planes ready to fill in if there’s a problem.

Because Skybus doesn’t have agreements with other airlines, people couldn’t be transferred to other flights. Instead, Skybus is either refunding people for the flights they didn’t take or re-booking them when possible. From what I caught of the news clip, there were Sky bus staff on hand to help with the snafus, but without a call center, there’s no way for anyone to get personalized help except by being at the airport.

Cheap tickets on a cheap airline sometimes does not make for paradise, or help people get to paradise either. I’m hoping that Skybus is able to make it financially and that the issues that make people unhappy do get worked out. I’m looking forward to snagging some cheap seats somewhere one of these days. Our trip to Seattle, as I’ve posted before, was not particularly cheap, but the idea of cheap tickets is holding my interest in the airline and making me think it would be fun to go someplace Skybus goes for an inexpensive few days away. For a special occasion or an important trip, I’d probably opt for an airline with more options, though. Skybus doesn’t have flexibility built into its system. The airline is back on track today because the repairs have been made. [via USA Today]