What makes a good airport?

With the controversial Heathrow Terminal 5 getting ready to hit the spotlight, the question on the minds of thousands of travelers is: What actually makes a good airport?

BBC thinks it is the following five attributes:

  1. Signage
  2. Building design
  3. Transport links
  4. No queues
  5. Retail

In general, people are skeptical that Heathrow will ever be able to accomplish all of those (even with the $8.5 billion Terminal 5). The model airport? Simon Calder, Independent’s travel editor, says: Marseilles.