Airline to charge $35 for customer service

These days, airlines are finding more and more ways to charge passengers for things they’ve long received for free– headphones, food and drink, a second checked bag. Now you can add decent customer service to that list.

Air Canada began offering a service (ha!) yesterday called “On My Way,” in which passengers can pay an extra $25 on shorter flights and $35 on longer flights, and in exchange they will receive “‘speedy’ access to ‘specially-trained’ customer service agents who will help rebook flights on Air Canada or other airlines, as well as pay for hotel stays and meals, if necessary.”

As someone who occasionally writes about airlines, I am now required by law to mention that the rising cost of jet fuel is to blame for this ill-conceived insult to every passenger’s dignity.

[via Boing Boing]

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