For the properties using social media, the effort seems to be paying off. Guests are using tools like Facebook to score discounted rates all over the country. This shouldn’t exactly be shocking, but since the travel industry lags other businesses, there’s a sort of novelty to the impact of promoting in these emerging online environments.
What’s interesting is that the greatest benefit may not be the booking itself, or the attendant revenue. Rather, it’s the subsequent online chest-puffing involved in telling the world you scored a great deal. Why? It’s electron-based word-of-mouth, which sends people over to the property’s Facebook page creating the potential for more clicks, bookings and braggadocio … to kick the cycle off again.