Not long ago we talked about what airlines could learn from cruise lines
and started a bit of a firestorm in comments from readers. I also got a bunch of emails both in support and against cruise lines and airlines. It seems some readers have a horror story to tell, others think one or the other does a good job and a few have inspiring tales of customer service people who really went above and beyond the call of duty.
How about you? Have you had the need to engage customer service people at either an airline or cruise line? If so, how did that go for you? Vote in our poll today and feel free to add a comment, share a story, vent your frustration or applaud great stuff that has happened to you.
Flickr photo by hjl