Should This Hotel Be Open To Guests?

In the hospitality industry, it’s becoming increasingly common for hotels to remain open while they’re undergoing renovations, or to open their doors to guests while they’re still under construction. Known as a “soft opening,” it’s a way for hotels to recoup costs and train staff while they finish up the building. Usually, a soft opening means the hotel bar is still being completed or the pool is out of order, but occasionally you come across a hotel that has taken the concept to a whole new level.

Reddit user zxphoenix was shocked at what he found when he turned up at the Red Roof Inn in Brentwood, Tenn., this week. The first sign of trouble was the construction scaffolding, which enveloped the building on all sides. Despite the dubious appearance, a “now open” sign can be seen hanging from the metal framework. Handwritten cardboard posters direct guests from the boarded-up lobby to the “front desk,” which is little more than a table wedged in a doorway. The hotel guest said of the three floors in the hotel, only one side of the first floor could be considered “livable.” That’s something of a relative term given that his room door wouldn’t fully close, bits of construction debris blew out of the air conditioning unit, and the plumbing sounded like “a pig is being butchered in the pipes.”

Take a look at the pictures below and you’ll see the exposed floors, the walls ripped down to the studs, the plastic sheeting covering windows and plenty more that would have any rational traveler running the other way.

Have you ever seen such a crazy “soft opening” before?


Update: The folks from Red Roof Inn reached out for comment:

This hotel location is no longer a Red Roof Inn, hence the construction and changes,and has been closed from our brand as of 3/15/13, we appreciate the authors relaying of the story she picked up from a reddit user but in this case the location is not ours and in the story is not correctly identifying the location.

[Photo credit: reddit user zxphoenix]