Flying Wizz Air, European low-cost airline

by Meg Nesterov on


I just flew with Wizz Air, a major budget airline in Europe whose name and stunts I had previously only snickered over. It turns out in addition to offering low fares across Europe, they are also the largest carrier in Hungary (at least according to Wizz, Malev Hungarian would beg to differ) and a major player in Poland, Romania, and Bulgaria. Last week I traveled to Bulgaria (look for some future Weekending posts soon) and decided to try to fly across the country from the Black Sea town of Varna to the capital city Sofia rather than spend another eight hours on a bus. As is often the case with budget carriers, Wizz has caught a fair amount of flack for their nickle-and-diming fare structure and customer service, so I was anxious to experience it first-hand.The booking process
The low-cost carrier advertises flights as low as 15 GBP from London to Poland before taxes and fees, and I found fares from Varna to Sofia starting at 78 Bulgarian (around $50 USD) plus a few bucks for taxes. Not too bad, a lot pricier than the bus but much faster. Enter the laundry list of service fees. First, you are hit up 5 Euros per passenger to use a credit card (only other options are European credit cards or bank transfers that aren’t possible for US travelers). Next, you are offered a bunch of services that might be useful for some (extra legroom, flexible booking, priority boarding, etc) but not integral to the flight. Then comes the big guns: baggage allowances. Whether I’m traveling for two days or two weeks, at maximum I pack a standard wheelie carry-on and a purse, and avoid checking bags whenever possible. Wizz allows just one piece free, up to 10 kg (22 pounds), and charges 15 to 60 Euros per bag depending if you select the option online, at the airport, or at the gate. Not wishing to be caught with a surprise charge at the airport, I opted to check one bag. Final tally: 117 Bulgarian leva per ticket or $76 USD, booked less than two weeks in advance.

Pre-departure
Haven’t even gotten to the airport and there’s another potential fee: flight check-in. It’s free if you do it online up to 7 days in advance AND print boarding passes, or 10 Euros if you wait until arriving at the airport or can’t find a printer. After entering your passport information and checking in online, your boarding passes are available as web documents or PDFs. I downloaded the PDFs and emailed to my hotel in Varna, who were kind enough to print, but boarding passes via email. Arriving at the airport, they will still check your documents, but my baggage was not scrutinized and I noticed several fellow passengers with more than one bag to carry on, so I may have been able to get away with a purse and a rollerboard.

In-flight experience
Seating on the flight is open, causing the usual every-man-for-himself rush at the gate, but inside the plane, seats are relatively comfy with snazzy purple leather seats. There is an excellent (and free!) in-flight magazine with great destination info and articles that made me want to move to Poland immediately. The Varna to Sofia flight was too short for the full food and beverage “service” (i.e. they didn’t wheel out the cart of stuff you pay for) but the usual drinks and snacks were available for purchase at typically high prices (2.50 Euros for water, 3 Euros for Cup Noodles, which is sort of a great flight food idea). Flight attendants were helpful and cheerful in the signature purple and hot pink colors.

All told, I’d fly Wizz again (especially to Poland), especially if I were near to one of their hubs. Fares are much lower than the competition (Bulgarian Air priced out at 211 leva for the same route) and if you stop looking at fares as inherently all-inclusive, the a la cart structure is actually refreshing and honest. There aren’t many perks and no in-flight movies or tv, but with most flights under 3 hours, you can get by. Airline experiences are all in the seat of the beholder, but with prices this low, a leather seat and free English-language reading material feels more luxe than low-cost.

SkyRider airplane seats lack legroom, resemble saddles

by Mike Barish on

Think your economy class airplane seat is cramped? Well, imagine sitting on something that looks like the bastard child of a roller coaster seat and a horse saddle. That’s what Italian airline seat designer Aviointeriors has devised and hopes to unleash into the wild with their SkyRider model. With only 23″ of legroom and air carriers allegedly interested in someday creating a class below coach/economy, you could eventually find yourself perched precariously at 35,000 feet on your way home for the holidays.

The SkyRider’s creator insists that it is, in fact, a seat and not a way to trick standing passengers into thinking that they are not, in fact, still vertical. Before you go into a full-fledged panic though, it’s worth noting that these seats have many hurdles to jump before finding themselves inside airplanes.

An FAA spokesperson said, “While it’s not impossible, it’s difficult to conceive of a standing seat that would be able to meet all applicable FAA requirements and still be cost-effective.” See? We can all go back to complaining about baggage fees, lost luggage, jerks reclining their seats into your knees, expensive yet crappy airplane food, airplane bathroom sinks that make it impossible to wash both of your hands at the same time and everything else you hate about air travel.

For now, we can simply look at the pictures of these torture devices seats and wonder if that woman with the “I just farted” smile is about to take off or be probed.

Via Gizmodo & USA Today.

Centerfold model tries to get off early

by Tom Johansmeyer on

The latest person to try to ditch a JetBlue flight early put forth the boldest attempt yet … but at least she brought her own flotation devices.

Centerfold model Tiffany Livingston was on a flight from Orlando to Newark and wanted to get off very early. In mid-air, she left her seat and tried to open the plane door – not a bright move, and one for which the emergency slide would provide little help. Sources say she’s had mid-flight troubles before, when she hasn’t taken her meds.

Livingston’s claim to fame is that she was the centerfold for the first issue of VIP, the Singapore version of Playboy. According to the magazine’s profile: “Tiffany boasts the immaculate poise of a mature model wrapped with a bubbly demeanor.”

Well, not in this case …

[photo by mrkathika via Flickr]

Minka Kelly flips out on plane when separated from dog

by Grant Martin on

I’ve never been the most affectionate person with dogs (they don’t like me, I swear) so it’s difficult for me to empathize with those who get separation anxiety from their pets. Especially with pocket dogs. On flights. In first class.

Comfort totems are comfort totems, however, and like many people need their Blackberries to get through a flight, maybe some people need their dogs. That’s what happened late last week with Minka Kelly, one of the stars of hit TV show Friday Night Lights. Apparently separated from her pet on a flight boarding to New York, the actress blew a fuse, becoming hysterical and tangling up the departure process when a flight attendant took her dog back to coach just for takeoff.

Depending on the account that you believe, Kelly then either called her boyfriend Derek Jeter or her lawyer to help calm her down and rationalize her whole dog separation issue, partially with the help of several of the crew members and the flight captain. And all while the confused and irritated passengers looked on.

If only we all had access to a lawyer and Derek Jeter for our travel woes.

[image credit, Getty Images]

Airlines: Take the poor off the plane

by Tom Johansmeyer on

My recent post on passenger rudeness and airline employee customer service generated a considerable amount of discussion. What really struck me was the number of readers who cited the overlapping factors of deregulation, lower fares and increasingly crowded flights. Basically, because flights are cheaper, more people can afford them, and service levels can’t be sustained in light of both increased passenger traffic and ostensibly lower revenue per available seat mile.

So, it seems to me the solution to fear and loathing in the skies is to boot the poor – to make air travel unaffordable. In doing so, you reclaim the regulated-industry experience that everyone seemed to enjoy, whether or not regulation itself is actually necessary.

What I’ve learned from many readers – and airline industry employees – is that we need to return to the days of getting dressed up to fly, dignified behavior and a higher cost for better service. Translation: we need the “right” people in seats … even in coach. And that means setting up financial barriers to entry. If we restrict travel to the elite, the experience, I seem to be hearing, would be far better.Make no mistake about it: every complaint about the impact of low fares on the industry, especially when compared to the days of airline regulation, is a tacit admission that a specific group of people should be excluded from air travel based on disposable income. Of course, any price does this, as you need to have the funds available to purchase an item that’s for sale, but the notion that air travel is too cheap implies that, like an upscale restaurant, it should be inherently exclusive.

With higher fares, limiting air travel only to those who could afford it, fewer people would experience different parts of the country or the world. Some currently flying would have to turn to cars or buses instead. It’s easy to see how these travel experiences, without access to flights, could turn ugly quickly. The flights themselves, however, would be far better, comprised only of passengers with the means to purchase higher-priced tickets.

I, frankly, have no stance on whether air travel should exclude large portions of the proletariat. Rather, I support pricing that is driven by an efficient market (which also means that I’m not a fan of regulation). Yet, I do see the implications of what some would consider to be “appropriate” fares – rather than the cheap stuff we encounter out in the market now – as turning the airlines into a transportation equivalent to a private club.

Is this what people intend through their lamentations about flight pricing?

So, we can solve the customer service problem, it seems, by taking the poor – and perhaps the lower middle class – out of the equation. Those left will have to pay a bit more, but at least they’ll be surrounded by “desirable” travelers. The rest of us? Well, we’ll have plenty of leg room at home, I suspect.

[photo by stevendepolo via Flickr]