In-flight WiFi raises etiquette questions

by Aaron Hotfelder on

With more and more airlines offering their passengers wireless internet access, some interesting issues arise about proper in-flight internet etiquette. In addition, airlines must decide if they want to give their patrons full access to the internet, with all the risks and concerns that brings about.

A recent AP article paints a nightmarish scenario that may arise unless airlines are willing to restrict their passengers’ internet access: “Seat 17D is yapping endlessly on an Internet phone call. Seat 16F is flaming Seat 16D with expletive-laden chats. Seat 16E is too busy surfing porn sites to care. Seat 17C just wants to sleep.”

It seems reasonable to me that no phone calls should be allowed (annoying) and pornography should be filtered (disgusting). But while airlines like American, Alaskan, and Virgin have banned internet phone services like Skype, they “have no plans to filter sites based on their content. At most, [they] may manage traffic and delay large downloads.”

Said one exec of a company in charge of installing WiFi on airplanes: “We think decency and good sense and normal behavior” will prevail. Sure it will.

Skybus cancels flights, but there’s hope

by Jamie Rhein on

On last night’s news there was a report on Skybus woes. Flights,18 in all, were canceled yesterday and the day before due to repair issues with two planes. That may not seem like many planes, but the way Skybus works is that the same planes are used for various flights on the same day–and evidently there aren’t spare planes ready to fill in if there’s a problem.

Because Skybus doesn’t have agreements with other airlines, people couldn’t be transferred to other flights. Instead, Skybus is either refunding people for the flights they didn’t take or re-booking them when possible. From what I caught of the news clip, there were Sky bus staff on hand to help with the snafus, but without a call center, there’s no way for anyone to get personalized help except by being at the airport.

Cheap tickets on a cheap airline sometimes does not make for paradise, or help people get to paradise either. I’m hoping that Skybus is able to make it financially and that the issues that make people unhappy do get worked out. I’m looking forward to snagging some cheap seats somewhere one of these days. Our trip to Seattle, as I’ve posted before, was not particularly cheap, but the idea of cheap tickets is holding my interest in the airline and making me think it would be fun to go someplace Skybus goes for an inexpensive few days away. For a special occasion or an important trip, I’d probably opt for an airline with more options, though. Skybus doesn’t have flexibility built into its system. The airline is back on track today because the repairs have been made. [via USA Today]

TSA at Newark receives praise

by Jamie Rhein on

On December 24th, when I was at the airport in Columbus to send my mother off on Continental Airlines for a trip to see my brother in Manhattan, I heard a few announcements over the loud speaker. One was from an airline about an article of clothing left on the plane. Would the person who left it please return to the gate? Then there was an announcement about a cell phone left in the bin at security.

With travel having a hectic quality about it, leaving belongings behind is common. I hoped whoever was being beckoned heard the come hither notices and thought how nice it was that an effort was being made to reunite people with their belongings even though the loss was due to passenger error. I’ve had my own left behind incidences. Most ended happily.

According to Jaunted, TSA in Newark gets kudos for making more effort than all TSAs to make sure people hook up once more with whatever they’ve left behind. One person left a $30,000 Rolex watch. Can you imagine forgetting such a thing? I’d be sad if my Swatch watch with the butterfly on it that I bought in Hsinchu, Taiwan went missing. Come to think of it, where is that thing? The laundry room. I need this TSA in my house.

There are four people with Newark’s TSA who spend their work days helping to make the reunions happen. Most people never get their stuff back because most don’t go looking. If you ever leave anything behind, go find it. Maybe you’ll get lucky. If you’re in Newark, chances are you will. There is also a chance that Newark’s TSA methods will be implemented elsewhere since it’s been successful. Hmm, if 15% is successful and they have the best system, just think about the stockpile of stuff at airports.

New American passports can (maybe) trigger bombs

by Neil Woodburn on

The new American passports are supposed to be state of the art, but there is some danger that lurks within: the RFID chip.

We reported a few months ago about the “radio frequency identification” chips which are embedded within the new passports and loaded with digital information about the passport holder–mainly the same information found on the identification page. The concern with this chip is that it can broadcast this information to the wrong person.

According to an LA Times article by Jane Engle, the government claims the chip can only be read at a distance of 4 inches when the passport is opened. Others, however, claim that this range can be greatly increased with the proper equipment, thus turning American tourists into a walking radio station broadcasting personal information. One expert even claims that the signal can be used to detect an American passing by and set off a bomb, as illustrated by a YouTube video found here (although this is apparently a very improbable scenario).

Scared? You can always disable the chip using a very simple and primitive method described here. But of course, we here at Gadling would never condone such an action.

Get a refund if your flight falls in price

by Jerry Guo on

I posted last week about a bad experience with Kayak. Their chief architect was nice enough to give a helpful response. Anyway, a reader, Sam, then pointed me to Yapta, what he calls “a sexier Kayak.”

We’ve posted about Yapta back in April when they first opened. Unlike Orbitz or Travelocity or Kayak for that matter, it’s not meant to help you find cheap tickets. What it’s good at, aside from centralizing airfare options into one convenient location, is helping you land a refund after you’ve booked your flight if it goes down in price. Apparently most airlines have this secret policy, but they don’t advertise it, and of course, almost no one bothers to look up ticket prices again for a flight they’ve already booked. Until now!

Now it seems after the news of Kayak buying up Sidestep, other travel sites are eyeing Yapta, which is still a fledgling startup. The site’s been fairly successful in the half year it’s been open; a couple weeks ago, they announced a Firefox add-on that makes tracking your purchases that much easier. What you do is input your flight itinerary into Yapta, and they’ll send you an email when it goes down in price. If you don’t think this is a big deal (or big business), just out these stats from a beta trial Yapta did earlier this year. “Yapta found that 34% of purchased tickets became eligible for a refund. The average refund was 16% of the ticket price, or $85. During the beta period that worked out to a total of $28,900 in aggregate potential refunds, or about $100 per beta user,” said the good people at Techcrunch.

The only thing is I’m not sure just how easy or costly it is to get the refund. Newsweek claims that you’ll be charged $100 on most airlines for the flight change.