Why do airlines board in such a strange order?

Ever wonder what the deal is with the “zones” that are printed on your boarding pass or why it seems like they’re boarding planes in a completely backwards way? Seems like if you wanted to save time you’d fill up the back of the plane first as you filed in from the front. Instead, you often find your way fighting to get to the back of the plane against the flow of people who walked to the back to stow their luggage in your overhead-bin and the boarding process takes twice as long as it should. Frustrating, isn’t it?

Fact of the matter is, airlines don’t necessarily try to mash everyone up on purpose. What they do try to do, however, is try to cater to their first class and frequent flyers by awarding them with better seats and priority boarding. These travelers usually want to sit near the front of the plane (it’s quieter and you can get out faster) and when the airlines pre-board them they usually file in, put their bags wherever they want and take a seat before the herd arrives.

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So it’s not really a matter of the frequent flyer wanting to be in the stuffy, bacteria soaked plane longer, but rather that they want to settle in, take a seat, open up their book and drink their cranberry juice before fighting the masses.
Some carriers, like Northwest Airlines, used to specifically board the elites first, then load the regular passengers in zones from back to front. Few years back though they realized that it really didn’t save that much time to board in this way and that they wanted the gate agents to be busy elsewhere instead of herding traffic. Now they preboard those with special needs, first class then elite members before releasing the stampede onto the plane.

I used to wait until the the last possible second before I got onto the plane. Now, with the checked luggage restrictions and volumes in the overhead bins, I try to get on as early as possible so there is space for my backpack above; I can’t stand it when people put their oversized luggage above my seat.

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Track all flights

Here’s a simple, handy website.

FlightAware tracks all flights currently in the air as well as those which have landed within the last 24 hours. All you need to do is plug in the airline and flight number, and up pops information detailing take-off time, landing time, speed, altitude, and aircraft type. A little map even displays the plane’s exact location.

While most people might want to use this service to figure out if a friend’s flight is arriving on time, I can think of two other cool uses:

1. Track the inbound airplane if you are delayed at your gate.
2. Find out exactly where you are while in the air. Of course, this would mean accessing the internet within the plane – something that’s not available right now, but soon will be.

Travelling by air this Christmas? Some tips

I’m typically a homebody when it comes to Christmas, but with our family now scattered, I’m spending Christmas away from home for the first time since I was 11. I’m looking forward to it — sort of. We’re going somewhere warmer, where there’s a hot tub and skiing and lots of good food. But travelling around Christmas time when everyone else is in a mad rush to get to their family too? Ugh.

Here are a few tips for travelling this Christmas:

  • Bring your cell phone charger with you in your carry-on — that way, you’ll have it in case you’re stranded or delayed by poor weather.
  • Don’t pre-wrap Christmas gifts if you’re travelling by air — they’ll be un-wrapped by security.
  • Arrive for your flight on time. And expect to wait in line anyway.
  • Book early. If you haven’t do so already, do it now.
  • Don’t bring your car to the airport — it will be packed. Take a cab or public transportation instead.
  • If you do bring your car to the airport, pack some blankets and pillows in the trunk. If you end up spending the night at the airport, you’ll be set.
  • Consider flying on Christmas day. The flights will be much cheaper.

Having problems contacting Skybus? This should help

“Travel troubleshooter” Christopher Elliot has been fielding customer concerns about new low-cost carrier Skybus since the airline’s first day in the skies. The big concern is that Skybus claims it has no customer service department (a reason why their costs are so low), so instead they offer a “more convenient” website to deal with issues, presumably. Problem is, Skybus rarely — if ever — responds to customer emails, and people are mad.

“But here are the facts: there is considerable evidence that Skybus is not reading customer e-mails,” Christopher writes. “My ‘in’ box is filled with Skybus complaints. And there is overwhelming evidence that it does have phones, despite its insistence to the contrary.”

So Elliot took matters into his own hands and posted the names, phone numbers, and email addresses (which you can find after the jump) of the top 5 executives at SkyBus. Maybe this will get their attention. “I have their cell phone numbers, too,” he warns. “I’m not going to publish them. Yet.”

Bill Diffenderffer
Chief executive officer
(614) 947-3103
bill@skybus.com
billdiffenderffer@skybus.com

Ken Gile
President and chief operating officer
(614) 947-3104
ken@skybus.com
kengile@skybus.com

Charlie Clifton
Vice chairman
(614) 947-3105
charlesclifton10@hotmail.com

Judy Timberlake
VP of Marketing
(614) 947-3041
judy.timberlake@skybus.com

Denis Carvil
Vice president, ground and airports
(614) 947-3375
denis.carvil@skybus.com

TSA warns screeners of its own tests

The Transportation Security Administration is so committed to air travel safety that it’s conducting tests at airport security checkpoints. The only problem? During at least one test, the Administration warned its screeners that a test was under way, and even provided details of undercover agents. The TSA sent out an email to more than a dozen recipients warning that security testing by the FAA and Department of Transportation was under way.

And the email got detailed: the Associated Press reports that the e-mail “relayed an alert that described a couple who were testing security. The woman is white but has ‘an oriental woman’s picture’ on her identification card, it stated. ‘They will print a boarding pass from a flight, change the date, get through security (if not noticed) and try to board a flight and place a bag in the overhead.'”

The TSA won’t comment on the incident, and emphasizes its commitment to safety.

[via Msnbc]