“Please press #3 if you want to personally strangle someone.”
We’ve all been here before. You have a frantic problem that needs to be solved with your airlines and you turn to their dreaded 1-800 number in search of help. But, instead of reaching the calm reassurance of a coddling, well-trained customer service representative, you instead find yourself trapped in electronic purgatory with only a labyrinth of buttons to navigate your way to an actual human being.
It’s been a long time since I last had a conversation with my airline-or any major corporation for that matter-that involved vowels and consonants instead of zeros and ones. But there is someone doing something about it. The wonderful Paul English, in conjunction with GetHuman.com, has thoughtfully compiled a list of American corporate 1-800 numbers and the steps required “to find a human.”
Now if he could just let us know what country they’ve been outsourced to…