Enterprise receives highest rank for rental car companies. What are the others?

by Jamie Rhein on

According to J.D. Power and Associates, the company that conducts a survey on customer satisfaction with rental cars, Enterprise-Rent-a-Car came out ahead. Good for Enterprise. This is the fifth consecutive win for this company. They are the only company to receive a 5 out of 5.

Other top rankers-with 4 out of 5, are Hertz and Alamo. Maybe Alamo listened to customer complaints because that company improved its service since 2007.

What makes great car rental service? Car companies were ranked according to “cost and fees, pickup process, rented car, return process, reservation process, and shuttle van/bus” according to this summary at MotorTrend. Cost and fees were what most people were after.

One in ten people report a problem at the rental desk which is a problem in today’s economy when less business people are traveling. Keeping customers satisfied is one way to increase their likelihood of returning.

The companies that ranked 2 out of 5 from bad to worse are:

  • Thrifty
  • Dollar
  • Payless
  • Advantage Rent A Car
  • Fox Rent A Car

The photo is of Enterprise’s hybrid fleet, perhaps another item that makes customers satisfied.

Is There Trouble in Hawaiian Paradise?

by Brenda Yun on

A recent article in the Wall Street Journal might just be over-exaggerating the tourist slump that is taking place here on the Hawaiian islands. As the article puts it, “dozens of pool chairs and canopied cabanas sat empty… restaurants had plenty of free tables… In town, “50% Off!” signs hung in the windows of many souvenir shops.” I’m pretty sure this can be the case if you’re walking around anywhere on the Big Island on a Saturday afternoon because people aren’t interested in relaxing by a pool, eating at a restaurant, or shopping. I would hope they are doing more productive things like visiting the Volcano National Park, enjoying one of the island’s many gorgeous black sand beaches, or hiking around waterfalls near Hilo.

Although I don’t want to believe the article’s proclamation, “There’s trouble in Polynesian paradise,” I’m sure the tourist industry is feeling some effects from a poor economy and the closure of ATA and Aloha Airlines – two of Hawaii’s biggest airline carriers – earlier this year. My own observations of the state of Hawaii’s tourism is far more optimistic and maybe even idealistic. I like to believe that vacationers are taking advantage of some of the great money-saving deals and discounts on accommodations and travel packages. If there’s a silver lining to a cloud, it’s that this state, my home, has always been a paradise and will remain so to many visitors in the coming year.

The WSJ article does point out that the neighbor islands – namely Maui and the Big Island – are being hit the hardest right now. If it’s any indication on my island of residence, Oahu, a decrease in tourists remains to be seen. If tourists are willing to make it out to Honolulu and stay in Waikiki, a good portion of them would make the journey to at least one outer island during even a week-long visit to the islands.

Additionally, the winter time sees an increase of vacationers to the islands to witness some of the state’s most popular events, like the Triple Crown of Surfing (on the North Shore of Oahu, Nov. 12 – Dec. 20), the Honolulu Marathon (on Oahu, Dec. 14), the Maui Whale Festival (on Maui, February), the Waimea Town Celebration (on Kauai, Feb. 20-2), and the Merrie Monarch Festival (on the Big Island, April 12-18).

Call full-service hotels directly for best deals

by Jamie Rhein on

With the economy the way it is these days, hotel deals are for the asking. Although many deals are bundled into packages that include airfare, that’s not the only way to save money.

In this New York Times, “On The Road” article, Peter Greenberg, the travel editor of “Today” recommends calling full-service hotels directly to find out what deals can be offered “right now.”

Greenberg recommends asking to speak to the general manager and then asking that person in a congenial way what incentives he or she can offer. Although the published room rate may not go down, the incentives could sweeten the deal in your favor.

According to Greenberg, hotels’ willingness to throw in perks will not last forever. The message is to strike a bargain while you can get one.

If you’re looking for holiday R& R without the expense of out of town travel, add luxury to your life by looking for a hotel deal in your own backyard. Book a night in a luxury hotel where you live. Call around to see who will throw in the best perk by using Greenberg’s method. Even though home may be just a few miles away, pretend. A night away is a night away.

The photo by drustar is of the front desk at the Hard Rock Hotel in San Diego. Yes, there are package deals on the hotel’s website, but call to see what else you can get. It’s a start.

Travel Alert! Join the battle for Salt Lake City!

by Grant Martin on

Either the LDS, The Salt Lake City Tourism Board or Northwest and Delta are up to something, because all of the sudden, prices out to SLC just tanked.

I’m pulling up tickets from about $100-$125 round trip departing from Detroit and Chicago respectively, with other cities across the country at fairly competitive rates. At this point, fares look to be good through early February.

“Why go to Salt Lake City in the middle of the winter,” you ask? One word: skiing. Park City is right around the corner from Utah’s capital city and for the money that you save on the plane ticket you can afford a nicer condo rental.

In case you’re really interested, what really happened is called The Southwest Effect. As the airline best hedged against fuel prices, Southwest has the wonderful position of setting the market rate on fares between many cities across the country. That is, as soon as they decide to publish a sale fare on tickets between Dallas and Los Angeles, everyone else has to follow suit.

Just today the airline published a 50% off coupon to Salt Lake City, so to stay competitive, Northwest and Delta matched the price. And that’s where we come in, my friends.

Book your tickets soon, I just booked a pair out for a weekend in January and availability already dried up for those days.

VRBO, Vacation Rentals by Owner has an easy to navigate new look

by Jamie Rhein on

The newly designed website of VRBO–Vacation Rentals by Owner is a snap to use. Clicking on a particular region of one of the maps is one way to zoom in on a specific destination. Click on a state, for example, and whoosh, there you are browsing the bounties.

In each state, rentals are divided into regions. I went to Montana and then to Butte which pointed me to four vacation home rentals, two with rave reviews from people vowing to return, and two where people haven’t left comments.

The world map gives you the option of heading to a specific continent and then narrowing down to a country search. Or you can browse the list of locations, also on the home page.

The homepage also has a section divided into two categories: Family Reunion or Group Travel, and Cabin Rentals and Beach Rentals. This is another design element that helps narrow a search.

If you have no idea what country or state will capture your fancy, start clicking away at the various options. Photos and detailed descriptions help with the yay or nay sorting. See what captures your eye.

With 110,000 vacation rentals and 21,000 worldwide locations, VRBO is great place to find that vacation spot to suit your needs. For people who are looking to post their vacation rentals, check this site out. You’ll be in good company.