Guests at Hilton’s Glasgow hotel fell ill after norovirus bug outbreak

Nearly 40 people got sick after a suspected outbreak of the norovirus bug attacked the Hilton Hotel in Glasgow. The guests and staff members suffered vomiting and diarrhoea, thought to have been caused by the bug, according to the BBC.

The norovirus bug is commonly linked to foodborne-outbreaks and can affect people of all ages. Two guests were admitted to the hospital and expected to make a full recovery. Meanwhile, the NHS Greater Glasgow and Clyde(NHSGGC) has started its investigation into the outbreak at the five-star hotel.

A Hilton Worldwide spokesperson said:

“In response to the suspected viral infection Hilton Glasgow is following its own strict health and safety procedures, as well as working closely with the local health officials, and is providing all possible assistance to the hotel’s guests and team members.”

Many guests who complained about symptoms were asked to stay in their rooms if they didn’t need hospital treatment, in an effort try to contain the outbreak.

An even more seasoned traveler’s top ten hotel peeves


Some of you may recall the list last week of my top ten hotel peeves. An hour or so after posting it, I got a phone call from my father. “Did you like it?” I asked. “Yes,” he replied, “but I’ve got a bunch more.” He proceeded to regale me with a whole slew of additional hotel annoyances — good ones — I eventually put him on speaker phone to take notes.

Some were the basic peeves you’d expect from a regular business traveler, which he is; not enough hangers, lightbulbs out, thin walls; the kind of things you find even in four and five-star hotels. I chose my favorites from his list and bring you this: an even more seasoned traveler’s top ten hotel peeves. Enjoy.

1. When you can’t reach the phone from the bed.

Whether it’s staggering across the room for your wakeup call, or collapsing on the bed after a long journey and needing to call home, or a call that wakes you in the middle of the night, a phone that you can’t reach from the bed is not convenient.

2. When you can’t take the hangers out of the closet.

Doesn’t this drive you nuts? You have to practically disassemble the hangers to get them out of the closet, and then it’s a whole new can of irritating trying to get them to hang back up. Open formal announcement: Hotels, I’m not going to steal your hangers. I’m indirectly insulted that you think I would. Now, give me real ones to use. Thanks.3. Breakfast place costs $35 for a couple of eggs and there’s no Starbucks (or other alternative) for miles.

If the hotel is nickel-and-diming you for food worse than the airport, it’s a problem.

4. Can’t find the outlet in the bathroom.

Some fancy hotels work so hard to make their outlets “unobtrusive,” they’re virtually impossible to find. The runner up for the peeve in this category is when there’s no counter space in the bathroom. Both have the same result: “How am I supposed to groom myself?”

5. Clock radio that Bill Gates couldn’t figure out.

Dad and I laughed as we realized that the first thing both of us does in a hotel room is unplug the clock radio. I don’t want that thing waking me up at 4:00 AM, blasting a poorly-tuned radio station. I consider myself to be of reasonable intelligence, but some clock radios are downright counterintuitive.

6. Luggage handled by three or four people, all of whom move it about three or four feet and want a tip.

What am I, made of fives?

7. Beautiful hotel, no shower pressure.

You may think your hotel is awesome until you step into the shower to find an ineffectual trickle of water — and there’s nothing you can do about it. Once you’re naked, it’s too late to complain.

8. Windows don’t open and there’s no temperature control.

Either of these things can be annoying, but when they occur together? Chagrin.

9. Tiny TV in an enormous armoire.

Some hotels will boast that they have “state of the art flat screen TVs,” but you’ll get to your room and open the enormous armoire to turn on the game and find a teeny-tiny little television inside. State of the art is great and all, but if you can only afford tiny TVs, forgo the upgrade. Bigger is better.

10. You arrive at your room, exhausted, and they call you on the phone.

The last thing anyone wants is a phone call from reception asking if they’re okay. I also once had this happen after a room service breakfast was delivered to my room. I had to get up from where I was eating and reading the paper to get the phone, and it was the front desk, asking if I enjoyed my breakfast. “I was, until you called and interrupted it,” I should have said. My dad thinks he’s flagged for a phone call at some hotels due to the points systems. The last thing he says after leaving the front desk check-in? “Don’t call me — thanks.”

Hotels sued for enabling peeping tom

ESPN sportscaster (and third place winner of Dancing with the Stars) Erin Andrews has filed a civil lawsuit for $1.2 million against seven hotels (including both Marriott and Radisson) for negligence, invasion of privacy, and emotional distress as they enabled an ambitious peeping tom to film her naked.

Illinois insurance salesman (creepy!) Michael David Barrett stalked Ms. Andrews as she traveled the country, learning which hotels the reporter was staying in–as well as her room number–from hotel staff. Barrett would then check into the adjacent hotel room and alter Andrews’ peephole in order to film her naked and distribute the clips on the internet. He has since been charged, found guilty of interstate stalking, and sentenced to more than two years in jail.

Typically, hotels brandish non-disclosure agreements and front desk employees will refuse to give out names or room numbers of guests. Andrews says she is suing the hotels “for making my most personal moments public.” The hotels named in the suit include the florid Marriott Nashville at Vanderbilt University, the Radisson hotel in Milwaukee, and an another unnamed hotel in Columbus, Ohio. Regardless of the success of the case, the hubbub is likely to increase enforcement of privacy policies at such middle-rate hotels.

Until that day, here’s a small travel tip for hotel guests: if you don’t want people peeking into your room, cover the peephole with a piece of tape, a wad of used chewing gum, a clump or wet tissue, a post-it note covering the peephole, or whatever. It’s that simple.

For further reading, check Robert K. Cole’s excellent analysis of this situation.

(Photo: Flickr/Steve Garfield)

Hotels on social media: we’re trying!

For the properties using social media, the effort seems to be paying off. Guests are using tools like Facebook to score discounted rates all over the country. This shouldn’t exactly be shocking, but since the travel industry lags other businesses, there’s a sort of novelty to the impact of promoting in these emerging online environments.

What’s interesting is that the greatest benefit may not be the booking itself, or the attendant revenue. Rather, it’s the subsequent online chest-puffing involved in telling the world you scored a great deal. Why? It’s electron-based word-of-mouth, which sends people over to the property’s Facebook page creating the potential for more clicks, bookings and braggadocio … to kick the cycle off again.

Virgin America hooks up with Joie De Vivre Hotels

It’s not quite the hotel announcement we were hoping for, but this news is pretty cool, too.

Virgin America will partner Joie de Vivre Hotels to allow Virgin America’s Elevate members to earn points when they join the boutique hotelier’s Joy of Life Club loyalty program.

To celebrate the new partnership, Joie de Vivre is allowing members to “double dip” and earn both Elevate and Joy of Life Club member points now through the end of 2010 when they stay at a participating hotel. For every eligible $1 spent on the hotel room rate during a 2010 stay, Elevate members will earn one Elevate point as well as Joy of Life Club points. In 2011, members will be asked to choose which program they want to accrue points.

But there’s more…

To celebrate the partnership, Virgin America and Joie de Vivre are hosting a digital promotion to award one stylish traveler a roundtrip flight for two to either San Francisco or Los Angeles from anywhere Virgin America flies and a two-night hotel stay at a Joie de Vivre hotel in California. To enter, tweet your idea of the “perfect match” using the #JoieDeVX hashtag to @VirginAmerica and the airline will select their favorite answer to win.

For full contest details click here.