Escape from New York: Five tips for leaving the city when flights fail you

by Tom Johansmeyer on

New York is no stranger to tourist and business travel. We get lot of guests here, and eventually, their trips must come to an end. When the weather turns harsh, this can be problematic. Spring may be close, but March and April snowstorms happen, and there are always spring showers to make getting off the ground at JFK or LaGuardia a pure living hell. Whether you’re traveling in the northeast corridor or need to get to a different airport to get home, there are options.

I came face to face with this problem around six years ago. I was trying to get back to Boston, where I lived at the time. I was in New York every week on business and by Friday wanted nothing more than to get home. I stepped outside at 2 PM and saw snow accumulating on the street, even despite the city traffic. I checked Delta‘s website and saw that nothing had been canceled. So, I high-tailed out to LaGuardia hoping for the best. After a two-hour cab ride, I hit the Marine Air terminal only to find that the website wasn’t being kept up to date.

I needed some options and the thought of another two hours of taxi rides in a blizzard didn’t thrill me. Back in Manhattan, I figured I could pick up a train on Amtrak from Penn Station (which wound up working out). Along the way, I learned some tricks that can help anyone traveling the northeast or looking for an alternative airport when hope appears to be lost.1. Don’t fear public transportation
There’s no subway to LaGuardia, but there are buses. Catch the Q48 from the main airport or the Q47 from Marine Air (if you’re taking the Delta Shuttle). Get off at Roosevelt Ave in Queens, where the F or 7 train will get you back to Midtown. From there, it’s easy to hit Penn Station (New Jersey, Amtrak) Grand Central Station (Connecticut and New York) or the PATH train (if you want to try your luck at Newark). From JFK, you can catch the Skytrain to the subway, but brace yourself for a very long ride – the fastest I ever made it to Midtown was around an hour and a half.

2. Rental cars are risky
First, when flights aren’t taking off, there will be no shortage of people with the same idea. So, supply will be limited. Also, nasty weather makes for nightmarish driving conditions. You’ll be extremely unhappy behind the wheel, a situation that’s likely to be made worse by traffic. If you want to try driving, take public transportation out to the ‘burbs and use a rental agency out there (call first to make sure they can help you out).

3. . Be mindful of the other side
Getting out isn’t enough: you also have to think about where you’re going. If bad weather’s pounding New York, there’s a pretty good chance the situation in Philadelphia, Newark and Boston is also pretty ugly. If you’re having someone pick you up, call ahead. Arrange for a taxi or town car in advance. Definitely check the situation on the ground if you’re trying one of these airports instead. During my trek to Boston during the blizzard a few years ago, I called a local taxi service and asked to be picked up at South Station – and requested that they ask for my name before letting anyone into the cab. Sound arrogant? Well, it saved my ass. I saw the driver turn at least four people away as I pushed through the crowd, and I have no idea how many people tried before I got there.

4. Giving up may not be an option
Sometimes, it’s tempting to quit and just get a hotel room for a night (or a few, depending on how severe the storm is). Depending on what’s going on in the city, however, this may be a pricey alternative. As with rental cars, you won’t be the only person to think of this. Also, a busy night or weekend can cut available rooms down to nothing fast. If you are able to score some digs, you could wind up paying a fortune. If you do decide to stay in the city, hunt for the boutique hotels that y may never have noticed otherwise: they’re your best bet.

5. Draft your friends and family
During my escape from New York, I called my wife and asked her to book my train ticket for me. Handheld computing has come a long way since then, but it’s still inconvenient to hunt for alternatives on an iPhone or Blackberry. If you have someone who’s sitting in a warm office or home, hit him or her up for a hand. They’ll be able to find hotels or other travel arrangements easier than you will. By the time you get from the airport back into Manhattan, you may have a plan that only needs to be executed.

A new way to find a spa in New York

by Tom Johansmeyer on

When you go to a resort, the spa decision is pretty easy to make. The resort is the main draw, so you just go with the spa that’s on property. If your trip involves a major city, though, you’d be nuts not to spread around your experiences a bit. Mix up your hotel, restaurants and spa choices: one-stop shopping isn’t always your best bet. So, I was thrilled to hear about SpaDealsNYC.com, which celebrated its official launch last week. In addition to finding the best spa for your tight muscles and weary spirit, you’ll score some great deals, too – no need to break the bank when you’re looking for a bit of relaxation.

SpaDealsNYC.com is the creation of Richard Cacace, owner of Body Beautiful Spa & Laser Center in the East Village. He wanted to give consumers a new way to find the right treatments and spas … and pick up a few discounts along the way. He says, “Given the situation with the economy and prioritizing how people spend their hard earned money, this site will be a way for people to receive a beauty service that they may have always gotten, but now forgo, due to financial reasons. It allows them to get that service again for a great discount.”

Distrikt Hotel debuts in Manhattan, pays homage to New York’s neighborhood

by Melanie Nayer on

We’ve been closely monitoring the Manhattan hotel scene in anticipation of dozens of new hotels opening their New York doors this year. From the Andaz on Wall Street to Tribeca’s Smyth hotel, there’s plenty more places to stay in the Big Apple… and now there’s one more.

The Distrikt Hotel in Manhattan opened its doors Monday, Feb. 1, featuring a unique design concept that pays homage to the various neighborhoods of New York. The “distrikts” – from the Financial District to Harlem – are highlighted on various floors throughout the hotel.
OTTE Architecture, the New York-based firm that designed the hotel, worked with artist Chris Rubino to create back-lit collages of New York’s iconic neighborhood scenes on each floor. The collages feature the scenes and styles of Chelsea, The Village, Midtown West, Midtown East, Central Park, Soho, the Lower East Side, Tribeca, Harlem and the Financial District.
The 11-foot green “living wall” in the lobby represents Central Park and a subway themed elevator bank pays tribute to Manhattan’s famous ride.

The hotel is located at 342 West 40th Street between 8th and 9th Avenues. In addition to the 155 guestrooms that include free WiFi, iHome docking stations and great views of the city, the hotel is home to Collage restaurant, which offers New York foodie favorites and local beers.

Alone or not, Kimpton brings deals to NYC for Valentine’s Day

by Tom Johansmeyer on

Kimpton’s offering you two ways to spend Valentine’s Day in Manhattan this year: one if you’re inclined to recognize the holiday, the other if you’re flying solo. Let’s face it; Valentine’s day isn’t designed to appeal to everyone, and the single folks shouldn’t get screwed just because the only way they could get a “date” that night involves several appearances by Benjamin Franklin.

If you’re interested in a more traditional Valentine’s Day getaway, take a look at the “Sweet Savings” deal at Kimpton’s 70 park avenue hotel. For rates starting at a mere $179, you’ll get not only a great room in Manhattan, you’ll pick up a complimentary dessert for you and your guest at silver leaf tavern.

Now, this doesn’t do much for you if you’re alone, unless you really like two desserts. Fortunately, there’s the “Cupid Is Stupid” deal at Kimpton’s The Muse New York. For a rate of $239, you’ll get two free cocktails at NIOS restaurant and a complimentary in-room movie.

So, how do you make this work? Use one of those cocktails to chat up a lonely hottie — she’s hanging out in a hotel bar, it shouldn’t take much more than this. Then, invite her up to your room to enjoy the free movie with you. Choose your movie wisely.

Both deals are open for the entire month of February. The booking code for “Cupid Is Stupid” is PCPL, and the code for “Sweet Savings” is PSSP.

Travel Advice: Five ways to cope with bad restaurant service

by Tom Johansmeyer on

Nothing can stain a perfectly planned trip like poor restaurant service. In the hotels, this usually isn’t a problem, as the wait staff is governed by the same fanatical commitment to keeping guests happy as everyone else on the property. But, nobody wants to eat every meal on site, so you’re bound to venture out for most of your lunches and dinners. This is where you’ll wind up rolling the dice. Restaurant service varies. You can do plenty of research and get recommendations, but from time to time, you’ll either make a guess or find out that your friend’s experience was an aberration.

When you get an awful waiter, abysmal food or terrible seating, don’t forget that you have rights. I’m fresh off an awful experience with Citrus, a restaurant in my neighborhood on Manhattan‘s Upper West Side, and while “negotiating” for my food, it occurred to me that most people willingly cede control of the situation to the restaurants that have wronged them. If we work together, this ends now.

Here are five ways to address terrible restaurant service from the start and get the most value for your dining dollars.

1. Don’t ask the waitress twice
If you encounter a problem with your food or drinks — from taking too long to get them to receiving the wrong order — always start with your server. If you don’t see the person walk by within five minutes of identifying the problem, hunt him or her down: doing so sends a message. Make it clear that you will not tolerate substandard service. If the problem isn’t resolved quickly, don’t bother asking the server again … it won’t get you anywhere. Escalate it to a manager.

2. Serve yourself
Part of the point of going to a restaurant is having someone else do all the work for you. But, if the staff isn’t delivering, sometimes you need to take matters into your own hands. Drink order taking forever? Go up to the bar yourself and ask what’s taking so long. Offer to help … you’re not trying to criticize; you’re in the solutions business! Usually, this less-than-subtle behavior can serve as a wakeup call to people who’ve been sleeping on the job.

3. Become the manager’s new buddy
Experiencing continued bad service? Demonstrate to the manager that you will make it your mission to waste his time until his team finally gets its act together. When you don’t get the right food or get served in a timely manner for each course, let the manager know. Getting up to go the bathroom? Find the manager on your way back and give him an unsolicited status report.

4. Don’t settle for discounts
I’ve had problems with Citrus in the past, and on one occasion, the manager offered to knock 10 percent off my next purchase. Idiotic. After the delivery order was screwed up three times (same order, same night), I went to the restaurant to see for myself the stupidity that could yield such results. He immediately proffered the 10 percent off a future purchase. He expected a future purchase from me following a terrible experience and made clear that the current situation was meaningless to him. Learn from this: any offer that is not immediate and substantial is an insult.

5. Recognize the power of the tip
One restaurant forgot to deliver a drink to me. When the waiter realized the mistake, he not only brought the drink, but knocked that one and the previous one off my bill. This is how you turn a service error into a 30 percent tip. I believe in rewarding service, and the standard 15 percent is a starting point, not a destination. Likewise, a staff that underperforms should be compensated appropriately. Don’t be afraid to go under 10 percent — or all the way to zero. On a few occasions, I’ve actually told the manager that the restaurant owed me money following the meal.

Unlike the service on planes, where you are a captive consumer, restaurants don’t have any control. You can leave at any time. And, there are plenty of choices available to you. In major cities, in fact, you can leave one restaurant and enter another within minutes. If you do this, have a frank conversation with the manager: “Look, we just had awful service at [name the restaurant] just down the block. I know you’re crowded, but we’re hungry and, unsurprisingly, not in the best of moods. I’m not looking for anything out of this except to let you know that I’m probably not going to be as fair as I could be … and to tell you that you have a chance to be the one factor that makes my evening amazing.”

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